Crystal Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Pettygrove
a month ago
My recent visit for service and repair work under an extended warranty this week was great. I want to give a shout out to Crystal P my service rep who did a great job managing the work end to end. She made me feel like a valued customer.Upon reflection, I've been doing business with the team at Crystal Chrysler Dodge Jeep Ram for over 10 years now, and own two Jeep vehicles. We've had some ups and downs over the years with service but all in all, based on my own experience, the team seeks and listens to customer input, and implements customer satisfaction changes where feasible. From 2013 to today, I've seen progress and change.Some high points: The pandemic hit the automotive industry hard and Crystal made adjustments quickly and kept operating, moving the service function to a remodeled facility and outfitting it with more service reps and updated systems and processes. It is hard to encourage preventative vehicle maintenance in such times but Crystal kept at it.And while general supply chain issues seen during the pandemic still linger, Crystal appears to be able to obtain parts for repairs without too much trouble. And while there are labor shortages to deal with across the board, the mechanic team that works at Crystal do a great job and do it quickly and efficiently in my opinion.And as for our vehicles, we have been very happy with both our Jeeps. One is 10 years old and the other is coming up on 5 years. I highly recommend purchasing a manufacturer's extended warranty if you plan to keep your vehicle for the long term.

  Jeff Jones
2 months ago
My family has purchased two Jeeps from Crystal Chrysler Jeep and have been very happy with both of our cars as well as the overall experience with both the sales department and the service department. Our Jeeps have both been great cars, totally problem-free, only requiring typical minor services such as oil changes, brakes and tires. However, the engine light recently came on in one of our Jeeps and upon contacting Jennifer in the service department her team immediately responded and have gone the extra mile in every way to make the necessary repairs in a timely fashion ensuring our total satisfaction. They always make us feel as if we are their most important customers. Without hesitation I would highly recommend Crystal Chrysler Jeep to my friends, family and anyone looking to purchase a car from an honest and trustworthy dealer that consistently offers excellent value and great service. We are forever loyal lifetime clients. Definitely five stars!

  Sofia Naveja
a month ago
I had the pleasure of being helped out by Norma Stevens and it was a great experience. As a first time car buyer I was very nervous to walk in but her energy calmed me down and she was able to help me get my dream car and still continues to help with any questions I have. Thank you Norma!! You re truly the best.

  anthony Rohr
a month ago
I took my 2024 jeep wrangler in and Jennafer was my service advisor. She got me in and out very quickly. I appreciate the quick service. I would definitely recommend her to anyone that needs service on your vehicle. She also told me about a recall that I have on my vehicle. I will definitely be going back because of her.

  Goldy Singh
2 months ago
I buy my brand new jeep gladiator Mojave 2023 here I don t like customer service. I spend to much money to buy jeep but I m not happy with customer service I just received text messages yesterday your Malfunction indicator light is on know I m try to call them service department. Many time Nobody answer my phoneAfter 7000 mile engine light is on . Please go somewhere else don t come here they don t care

  Rand M
a month ago
Recently worked with Norma Stevens on my used car purchase. She was so awesome, the process was streamlined, easy and we did all the negotiations prior to me even going out to look at the car I was interested in. I drove all the way from San Diego to purchase this car because they gave me such an amazing deal. They kept their word on what they offered me for my trade in and everyone at the dealership was professional a courteous. Norma was probably one of the best I have ever worked with.

  G Douthett
a day ago
Visited the Service area. Great customer service. Personable staff. Nice, airy waiting lobby area with large TV. Yummy self-serve coffee maker.

  Tiffany Stock
a month ago
Just got my Jeep serviced and the customer service was amazing. The lady that helped me I think her name is JennaFER. She was so knowledgeable and answered all my questions. I will be back for sure!! She even introduced me to a sales person because I told her about my lease ending and I had tons of questions. Now I have an appointment with Ivan. Thanks JennaFER!!!!

  Angelina Fontes
3 weeks ago
Best experience ever! I'm always nervous when going into the service department because I am afraid of what I may be charged based on my gender. Jennafer made this experience great. She talked me through what was wrong, what we needed to do to fix the issues, and gave me options. I left feeling valued and well taken care of. I would recommend Jennafer to my friends and family. She knows how to listen and help solve the issues and her follow up was amazing. I called her when she was off and she was so quick to help me! As a retail professional, I know how hard it is to find good employees, Jennafer is a keeper. Thank you for all your help!

  Jonathan Wolkomir
2 months ago
Really frustrating experience at this dealership. Called ahead and asked you about an oil change, they said come on down, I got there they said it would be an hour plus wait. I made appointment for the next day. I show up at my appointment time and they say minimum of an hour and a half wait and they could never do an oil change any faster than that. Even with an appointment. What ridiculousness and a complete waste of time. Go elsewhere

  Digger 1
3 months ago
Took my jeep gladiator in to have the axle shaft and seal replaced, it was a recall. When I dropped it off I asked for a rental and was told to go next door, when I got there there were no customers I asked for a rental the salesman took me to a lady that said she had no rentals so I asked were I could go she shrugged said I don't know. I got a rental from enterprise I then asked if someone could give me a ride, nope.. so after 2 days I'm told my jeep is done I go to pick it up and I see there is no mention of replacing the brake shoes that have been soaking in 90 weight oil for atleast a week. The service gal has a kid walk out to look at it, he tries to tell me that they probably cleaned them, I said they can't clean them there have to be replaced. He starts arguing with me so I left I got home and looked under at my breaks and axle hear is what I saw. 90 weight dripping down and it was all over the brake caliper and on the the Rotor. I have pictures but I can't upload them.. never going back.. got a call from Alex who's head of service, he tried to blackmail me saying if I take my review down he will fix my jeep he said he gives me his word, so I say fix it then I'll take the review down, never heard from him again. I posted pictures on their website of my brakes and the oil still dripping down. They also replaced my batteries but I couldn't see were they had taken of the fuse panel then I remembered you can take the inner fender of so I looked and they broke of the clips and instead of putting new ones on they just left it that way. Thanks again Alex and general manager for nothing except a broken jeep.

  Ben Jarnagin
3 months ago
This will probably be my last car purchase and I shutter to think how much a new one would be in another 20 years. I had a Ford Expedition Limited since it was new in 2005, & seems like a bunch of miles for me, but it just turned over 86,000. I rented a Dodge Challenger in 2019 when my truck was in the body shop & when it came time to turn it in, I didn't want to. I loved my big V8 SUV that was the closest thing that I was ever going to get to a Lincoln Town Car in the way that it drove & handled but I was tired of 9 miles per gallon in town and 14-15 on the road. So with my love of the rented Challenger with the V6 from 2019 and my current thinking that I don't want to keep a vehicle much longer than 18 years (plus it was about time to put new tires on it and that's when I normally trade vehicles), I started my search online which was really nice until I started getting calls from all kinds of dealers around me trying to earn my business. It reminded me of the old days that I detest so much when buying a new car. I previously had some email interaction with my salesman, Ernie, probably about a year ago and I don't think he would remember me but I already had in mind that I was going to buy the car from Crystal Chrysler simply because it was close to my house and it's in the same city that I reside in and the sales tax is 8.75% instead of right next to me it's 9.5%. So on $40,000 + it makes a little difference in the bottom line.When I met Ernie in person, I felt very comfortable with him in person.I had already made up my mind that I had to order a car because my internet research was just 2022 models that had packages on them that I did not want. Ernie did his best to find me something comparable to what I wanted but either it was missing the top end stereo i had to have or there were options included that were of no use to me.I also had contacted Costco auto purchase program and was very disappointed in that. The dealership was in Orange County south of LA which is about a 2-hour trip and I only spoke to the salesperson by telephone but he seemed nice. I gave him all the specs that I wanted and he came back to me and said that his manager said he couldn't help me. Boom just like that and I replied asking what did he suggest I do and he didn't bother to reply to me. I then went back to Ernie at Crystal Chrysler. I told him what had happened and that we needed to sit down and complete an order for 2023 Challenger. This was on November 30th of 2022. At that time, I was told it could be up to 6 months before my car would arrive so given that it's the last year that they were making the Challenger, I felt lucky. My luck improved as time went by because the order was acknowledged by Dodge on December 21st and then scheduled for production in January which occurred on the 18th. On the 23rd it was shipped and arrived from its long journey on February 13th.I was a little nervous when I went to the dealership on Valentine's Day because I was given a receipt for the $1,000 that I put up for the special order and no contract or any other paperwork per se. The Dodge site did specify that the sticker price that came on the car was not necessarily the price that I would pay. Initially Ernie told me before I ordered my car that I would pay $3,000 over sticker price for a Challenger because of it being the last year and I quickly told him that I was not going to pay $3,000 over asking price. I was willing to pay sticker price and that was agreed upon via text messages at the time of order.So I was relieved when I did arrive to pick up the car that there were no surprises and we shook hands and went with the dealer financing that was offered because of the extended warranty. Dealer financing offered at the same rate USAA was quoting for financing. Overall, I'm very satisfied with the way this transaction took place & I will gladly refer this dealership.I also believe in patronizing the dealer for service. Their ratings were good so I look forward to future experience with Crystal Chrysler.

  Darcie Worthington
6 months ago
Service department is terrible. I bought my 2021 Jeep Grand Cherokee from them had a pleasant buying experience. Their service department is a whole different story. Took my car in for a check engine light, realize my car is still under warranty and pretty new. They told me they needed my car for the entire day. Did not offer me a loaner car I had to rent one. Picked my car up the following day. 2 days later check engine light came back on. Wanted my car again for a day with no offer for a loaner. Went somewhere else. Took them a matter of minutes to fix. Chrystal the supposed manager called me and offered me a free service next time if I would give them a stellar review so I did. Went in for my last service about 6 weeks ago explained the service was supposed to be free per Chrystal. Just received an email for my vehicle report they applied one of my 3 purchased oil changes to my account instead of giving me the free service. I do not recommend them for anyone. I will go to another Jeep dealer next time.

  Kimberly Thome
3 weeks ago
Took my 2019 Power Wagon in for an oil change. Crystal P. my service advisor was great. Better experience here than at I- 10. Thank you Crystal P.

  Carlos Blandon
a month ago
This place is horrible; they don't torque to spec. They just impact gubernatorial all your bolts even the oil drain plug. Then go to tell me a small oil leak to get more service from you.

  Freddy Zambrano
5 months ago
Worse place ever been. Had appointment for reprogram the key. From yucca valley just to hear from them we don't work on this year. Had to get a pin from them and had to wait for someone who was in a meeting for 20 minutes at least and never came to me and help me till I ask if there's is any body else to help. Everyone is just talking to them just ignoring customers . They made me waist my time . I wish I never come back to them for any reason.

  Tatiana Torres
5 months ago
This is a follow up review. Today is 10/25/23 and no one from management or the service department ever bother to follow up with me. I left this review 2 months ago. The Manager from the service department is Phillip Candido and he is the worst leader. He has zero customer service. He was the one who laughed at me for requesting a rental car.I bought a brand new 2023 Jeep Wrangler on 03/07/23. A month after the windshield washer fluid warning light went on. The AC takes between 15-20 minutes to start cooling off and it's not even enough to be a brand new car. I made an appointment and took my car today at 9 am. They staff is not polite and they can care less about all the inconvenience the customer has to go through. I was told my Jeep needed to stay there until Monday, I requested a rental car since I have to work. I was told no rental car was available and I can go rent a car on my own. I requested to speak with the supervisor, his name was Phillip Candido he was even worse he told me nothing else can be done. You can go rent a car on your own. He was rude, he showed me no empathy and didn't even bother to help me. He has zero customer service he was even laughing when he was talking to me. I went to talk to the supervisor from the sales department seeking for help even he told me you are better off taking your Jeep to the I-10 Chrysler in La Quinta.People don't buy from this dealership and don't take your car to their service department.

  Sheila Braget
a year ago
Couldn t be happier with the service Jennifer was great to work with love that they drove the truck into a computer platform to determine condition of tires and alignment seeings I bought the truck a few weeks ago and towing an RV found the alignment was off and three of the 4 tires were worn. They had taken the time and gone thru everything changed out fluids, filters. Etc so I can be safe out on the road as I had another three months camping even got new tires now I m all set for safe travels. Thank you Jennifer and staff your great!

  Josh Brock
4 years ago
Just bought a Jeep Gladiator here and what a sad dealership. I ve never felt less important as a customer. I ve had several service issues (not involving product quality) and follow up here is non existent. If you have abundant time to relentlessly follow up and pursue requests you ll be fine. Unfortunately I do not.Also the customer area is totally no frills. I ve experienced far superior accommodations at roadside service stations. Sad.

  Bob
2 months ago
Stay away from this place, they don't know how to treat customers. They do not return service calls, after multiple trys, they ignore requests to be called back.... they will take your money, and then leave you hanging. Take your business where you are respected!

  Dennis Summers
5 months ago
I made the appointment for today to have recall issue taken care of. After waiting 30 minutes to check in to find you don't even have the parts. Your service department should have checked to see what the recall was for. This was a waste of my morning.I hoping to see improvement.

  Teresa Freeman
a month ago
The sales rep norma was great got me a great deal on a jeep limited love my new car and thanks again Jose and Norma at Crystal Chrysler

  Eric Fernandez
a year ago
Service experience was not the best I was required to make an appointment and they did not diagnose my car for a week after drop off. Car went in twice in the past three weeks for warranty work and both times they had the car for over a week and a half. The second time unfortunately I was not able to pick up the car as I had a baby so I had one of my workers pick up the car and drop it off at my house with no pitstops. Just today I m going and looking over the car and I have a huge dent on my passenger fender. Unfortunate part is it s been a couple days so I know the dealership is not going to stand behind it now I am forced with 1000+ dollar repair. Completely unacceptable and would not suggest anyone bringing their car here.

  Francisco Castillejo
a month ago
The service is really bad when you call they don t answer took my car for service it s been a week no call service person not friendly does not communicate worst customer service I ever had last time I would buy from any dodge dealership next car would be other brand the service person Jennafer is not set for working with customers!

  Vanessa Saunders
a month ago
First time using this location and the service provided was amazing! Staff was friendly and helped reduce a lot of stress.

  Mike Schuch
3 years ago
!!!Very Disappointed!!!I would like to say I am very disappointed that I did not find Crystal Chrysler Dodge Jeep before. I just bought a 2020 Jeep Trackhawk and found it to be the easiest transaction I have ever had.I own a variety of cars from a Jeep, Porsche and Land Rover. The only reason I mention that is because I have been to so called "Luxury" dealerships as well as standard dealerships. Crystal set the bar that others should strive for.Eli Arellano and I had emailed about 20 times about the vehicle as well as my trade in. Everything that was communicated was delivered without any issues. I received my trade in value based on pictures I supplied and had no problems when I came to the dealership.Justin Abbott performed the final portion of the transaction with absolute professionalism.The finance portion took about 15 minutes and from start to finish I was in and out of Crystal in less than an hour. I now have my ultimate SUV and couldn't be happier.My only possible issue was the fact that as I write this, Covid is in full force and I didn't get to shake anyones hands or actually see their faces. But hopefully that will be ending soon.Regards-Mike

  Pelumi Olaleye
a month ago
First time visiting. Drove all the way from Twentynine Palms to this location for maintenance. Compared to their counterparts at Joshua Tree I already can tell that they know what they are doing here at Cathedral City. Special thanks to Danny for putting me at ease and helping to unscrew the damage that the JT location did on my vehicle. I highly recommend and I ll return!

  Cori B
8 months ago
After a stressful day of trying to get my car fixed, Danny came to my rescue. He was able to help with my problem and gave excellent customer service. The ladies in the service department were great as well. I know I will be coming back here for all my service needs in the future. Thank you for turning a negative day into positive.

  Gary P
7 months ago
This is the worst dealership around. I made an appointment ahead of time for two recalls and three issues on warranty work. I took my vehicle in at 8:00 a.m. and the service advisor Mike Flores told me he would call me and update me. 3:30 p.m. rolls around I called and touch base with Mike he says he has no information yet but before the end of the day he would call me. Nothing, I called back again at 4:30 and he is gone for the day and so are all the other service advisors. They had my vehicle all day and did nothing?? They get paid for the warranty work, but the treatment was unacceptable. If I had not called at 4:30 I would have no vehicle. There was one girl left there that stayed till 5:30. I arrived at 5:20 to pick my vehicle up and will never do business with that place again. Even the sales department when I asked for the big boss, he's gone for the day. Nobody cared, but guaranteed if you're spending money there, they don t care. Don't waste your time with this dealership. Terrible service, terrible customer service, and just terrible all around.Incompetent and unprofessional dealership I've ever dealt with.

  Alejandro Roldan
6 months ago
They need my car for a few days to diagnose and repair my vehicle. Also, to get a rental from them they put me on a waiting list wich is about 2 months away..!!Something to think about next time you buy a vehicle..