Chevrolet of Carson Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KEVIN COPELAND
4 months ago
GREAT CAR!! BUT Stick to your guns! if you have a payment plan in mind. (Total cost, dn payment, & monthly payments) 1ST guy was good.. And we finally got what we wanted price wise, (After approx 4hrs & speaking with 5 ppl), but they took it out of warranties & other Benefits that normally come with a brand new 2024 car... and we came in with a bank cashier check...smh

  Luis Diaz
3 years ago
Still have the same problems squeaky brake pedal and bluetooth freezing on my 2020 Malibu. They only drove it for 1 foot and said it was ok once they sell you the car supposedly its not there problem even though they come with 5year warranty. SMH... NOW I have to make another appointment.

  Jacob Rainey
2 months ago
Waited for over 30 minutes just for an oil change. Service department wasn't busy, but talking to eachother, knowing i was waiting for service. Maybe because i was black and being patient.

  C Armistead
3 years ago
Their service department is way better than their dishonest sales departmentThey provide you with a LYFT to get home and the service reps are pretty good about keeping you informed

  Troy Byone jr
a month ago
I had an appointment and waited 4 hours for an oil change. My vehicle didn t get washed either.

  xochitl coria
a year ago
My advisor Vincent was great. The service not so much. They kept my car for a week when all it needed was 2 sensors replaced. They don't provide with a loaner vehicle. They'll set you up with a rental at a discount price bit who can afford it when you're already paying over a grand for repairs being done to your car?

  Cesar Armenta
a year ago
Went in for a check engine light & was told takes few hours for diagnostic. Prior to that had the car checked & I was told it was the O2 Sensor aka oxygen sensor anyhow I let the service rep know what I was told & had proof. Again he states takes several hours mind me I had an so called "Appointment "I was there at 730 and was told yes the 02 was bad. They recommended another service in which I agreed. Waited another hour. I was there from 730am till 3pm. Once I left the dealer & not more than 30 mins passed & the check engine light came back on. Called the service guy & notified him. All he stated was I would have to bring the car back in. Wow full day and still not fixed. Debating to go back to this dealer....

  Pilikino Gobea
5 months ago
Love it ... if you have any issues with your Chevrolet pls come ask for Lisa

  Jo Rivera
a year ago
I wanted to take the time to thank my sales associate David Jafari, who has provided the best experience shopping for a car! David went above and beyond in every aspect by not only showing me the cars I was interested in that were within my budget, but also working tirelessly to get me into what I would be ultimately happy with, and my situation was a struggle, to say the least. Through every bump in the road, David was there to hold my hand, he was prompt always getting right back to me, and even took the time to answer every question. He's honest, he's funny, and he's been there for me like a true friend doing his best to get me into a car I would be happy in. He treated me as family, I never felt sold. I cannot stress this enough, due to a variety of circumstances, David had numerous obstacles in his way! Did that stop David?! NO! David persisted! He did all he could. David if you re reading this, I truly would like to thank you for your exemplary customer service, your tenacity, and your determination! You helped turn the whole experience into an absolute pleasure, I will be sending any business directly to you. DAVID JAFARI that s the guy you want in your corner!!

  Felice Nieto
9 months ago
So far so good. Michael Ortiz's customer service is top notch.Wifi and spaceso that I can work while car is being serviced.

  Danielle Wilson
3 years ago
I did not have a pleasant experience with this dealership. It started off fine with my salesperson, but as soon as we began to talk about numbers, the finance people were so rude. After going back and forth reaching a deal, I still couldn't take the car home. There was a system update that the needed a GM tech for (understandable). Well it ended up taking 5 additional days. I had to call and ask for updates and threaten to cancel the transaction completely.When I finally went to pick up the car (I scheduled a time), it wasn't washed, hadn't been gassed, plated were not on. So what should have taken 30 minutes or so ended up taking an hour and a half with 2 small kids in tow.Even though I love my car, the service was subpar to say the least.

  Summer Sillmon
2 years ago
The service department guy,Carl Taylor was very helpful in determining all I needed to get my repairs done. I didn't get everything done today yet I plan on making another appointment to get everything needed done. I know that I need Air conditioning service done on my Camaro 2ss. I like to say thanks to everyone that was part of getting my car serviced.Services: Steering & suspension repair, Wheel alignment

  Steve A
2 years ago
(getting my car serviced)Tried making an appointment online. Never worked. Ended up just randomly stopping in. Walked up to the first service individual I saw, which was Rogelio Rodriguez. He was very helpful and polite. Explained to him my issues and what needed to be fixed. Took my car that instance. Filled out the service form and I was on my way. Everything except one part on my car wasn't fixed because the part was on back order but Rogelio was nice enough to explain what would happen and I would just have to bring my car in again which is completely fine. So far completely satisfied with the work they did and how Rogelio handled everything. I think they washed my car too!5 stars to win1 star to appointment setting online

  Oscar Gordillo
a year ago
I had an appointment at 11am. Waited over 5 hours for an oil change. Not even checking up on me and letting me know what's going on. Ridiculous! Carl Taylor was the service guy. Don't come here. Waste off the.Services: Battery, Oil changeServices: Battery, Oil change

  IAmHimHeIsMe
2 years ago
My experience at WIN started off great but ended with me being very upset of the amount of unprofessional behavior that occurred while I was making my $56,000 Truck purchase.Shawn Afshar the salesman was very professional and provided us with outstanding service from the moment that we stepped onto the lot. My girlfriend had met with Shawn prior so he knew what Truck we were interested in and that we already had financing which made this part of our buying experience go very smoothly.My truck purchase experience turned from great to horrible once it was time to talk about the finance part of the purchase with the finance department. We told them that I had a pre-approval from School First Credit Union, the interest rate, and the instructions on where to submit the purchase order. We become very uncomfortable about them questioning the litgitmacy of the pre-approval even though they verified it from their own system.My girlfriend had to stop one of the finance people from trying to belittle me on things on my credit report because she felt that was unnecessary, very unprofessional, and violated the Fair Credit Reporting Act due to no assessment of creditworthiness, character, or credit standing needed to be evaluated due to my pre-approval. It was not their job to give their personal opinion on my credit report or to even address it when they already knew they could NOT beat the interest rate under any circumstances.Once we got to the signing of the documents we had to hear another employees opinion about my interest rate, credit score, and the disbelief of my locked in rate. It appeared it had become a topic of discussion. From there we were treated as if we were not intelligent enough to understand how warrenties work. The employee refused to accept are decisions to decline [6 times] on an extended warranty. Which caused him to become irritated, loud, and eventually he just threw his hands up as if he was done talking to us.Is this how you treat all your customers that make $56,000 purchases or did our race play a major factor on why we had the worst car buying purchase experience ever. As customers we are ashamed that we would continue to finalize the deal after knowing that we where being discriminated against. We have had several conversations about this bad experience and none about the purchase of the Truck.With everything happening in the world today we felt that your employees could use sensitivity training and better customer privacy training since they violated so many consumer laws. Although we were all minorities they have some embedd biases against other minority groups and clearly think that your policies and procedures are suggestions. This type of customer treatment is unacceptable and should not have occurred. I only Endured this because this Truck caught my eye in I had been lookin for months prior

  marco jauregui
2 years ago
Everything was good except one of the issues I brought my car to get fixed was never touched. So now I have to take my car back a few days later so they can fix said problem.Update: so when I bought my volt from them they only gave me a 1 year warranty. 2 months afterwards, one of my door locks gets stuck and I have a motion sensor that's always beeping really loud saying I'm about to hit something even though there isn't anything there. They are charging me close to $1,300 just to get my car to shut up and let me unlock my door. If their products were any good they would've slapped a longer warranty on it. But they knew they were selling me a cheap product. I'm alrwady spending more on this car that I did on my old 93 eclipse.

  Andrew Opem
3 years ago
TLDR: Do NOT be like me and waste your time with this dealer. Everything that has been posted about them using a bait and switch model is true.I first heard of Win Chevrolet through TrueCar. The salesman I primarily worked with was Bryan Vasquez.Here are some red flags I encountered BEFORE even going in that should have been enough of an indication of how shady this dealer is.- fake emails from Bryan prior to my appointment saying that the car was "getting a lot of interest" and that I should call them ASAP (I fell for this and when I called, he told me the emails were all automated and that I should ignore them).- I also called prior to going in and asked for an out-the-door price for the vehicle. Bryan told me he would text or email it to me and I agreed. A few days passed, so I followed up with another text to Bryan asking the same question. He never responded.- only stock photos of the car were available onlineHell on earth began when I proceeded into the negotiation/pricing phase.Bryan asked me some basic things, like what sort of financing I had acquired, and I gave him the details to see if the dealer could beat it (they couldn't). After this first, brief conversation, he went back to his office to "do some paperwork" for about 30 minutes. I went to the bathroom during this time and saw him sitting on his desk chatting to his coworkers. What a complete waste of time.When Bryan finally exited his little snake hole, he provided me with yet ANOTHER disappointment. Just like everyone else had said online, he had tacked on an extra $2k to the car's listed price under the name of "accessories." At this point I was feeling so incredibly angry and disgusted with myself for believing that MAYBE this dealer wasn't that bad. So much that I didn't even think it was necessary to remind Bryan that he had "forgotten" to bring us the CARFAX for the vehicle, even after 30 minutes of waiting.I tried haggling to remove the $2k fee they had randomly added to my total. I was met with "but we would have to tear the car apart!" and "then I will have to charge you for the labor needed to remove everything" (even though I didn't ask for it in the first place???). Throughout the process, I let Bryan know that I was willing to buy the car if he simply gave me the price it was listed for online.At this point, Bryan called in the general manager. The manager was worse than Bryan and didn't even try to hide how annoyed he was with my request. He specifically opposed my statement that the car was "advertised" at the lower price. He told me that it was, in fact, NOT "advertised" for that lower price and that it was clearly stated on their website. So, I asked him to show me.He took me into his office and pulled up the car on his desktop. Then, after making a scroll he had clearly made thousands of times before, he highlighted the fine print on the website. There, it stated that the $2k fee "may" be added to used cars.He looked at me with a disgusted look, as if I was at fault for not scrolling down to the fine print and reading about a fee that *may* be present in my final price and said,"See, it is advertised."I was in shock and tried bargaining with him by telling him about the other cars I was considering, which were priced for the same amount as his "low price" + the $2k fee. His response: a bitter "Thank you for your time" followed by him storming out of the room like an angry toddler.After my friend and I had gotten in our car, ready to leave the dealer, Bryan came running up to our window, yelling for us to wait. He told us that his manager said he would agree to "discount" the $2k fee by $1200.Again, I stated that I would buy the car for the price I had seen online and we drove away.My car buying experience here was so bad, I would GLADLY pay MUCH MORE, for the SAME EXACT CAR at another dealer just so Win Chevrolet doesn't get my money. I will NEVER give this dealer my business because of their completely awful customer service, lack of transparency, and childish negotiating tactics.

  steve marabella
4 years ago
Tried to rip me off in service. 800.00 for battery cables not needed. Had to take my car someplace else. Turned out to be a 200.00 crank sensor I had to pay for outta pocket that was covered under warranty. Called the reimbursement number to be told SOL.. No service, no warranty, no respect. Carl in service is a lier..

  Maya Johnson
3 years ago
It is always a pleasure to visit this dealership. They take care of you like family. Whether you're there for a few minutes or a few hours, it's always a great time. Excellent customer service!!

  Marc Merchant (Marcanthony Merchant)
5 years ago
Quoted 2 hours for change of 2 tires...which is rediculous in itself but I understood given the early traffic of cars there. Seemed reasonable until I ultimately have ended up waiting 4 hours and counting.......for 2 tires. Absurd.

  Olivia W
a year ago
Was a loyal customer, keyword Was, never returning back here again. Awful service, the owners should really reconsider who they have serving as advisors.

  Gary Fuqua
2 years ago
Wanted to lease a car today or at least get some information related to their advertisement, but salesmen seem to not be interested. I guess they are paid while they stand around and BS together. Im not sure how this dated form of salesmanship can keep dealerships in business

  Andrea P
4 years ago
Waited to get helped even though I had an appt. They have a kids zone with a few toys, enough to entertain for an hour while the car got an oil change. Everyone was friendly.

  John Gervais
a year ago
You spend an arm and a leg for service, (4 spark plugs $450.00) and had power issues going up a hill and they said they can't find anything wrong who knows what goes on in the mechanics area you can't see them working on your car....

  PAM ROTH
3 years ago
Horrible! Had to spend over 3 1/2 hours for simple oil change and 1 year check up. Apparently computers went down, but was told until almost3 hours

  Margaret Vargas
2 years ago
They fixed the front tire but I had to wait almost 3 hrs they told me they might had to order a new one but then said they an fix the tire i had only got it early Feb of this year they charged me $29 does it take 3 hrs to fix a tire

  C Morse
2 years ago
Never going here again I went first open for check engine light and agreed to repair i didn't get my car back until 5.30 pm after hrs they were already closed. Worst place ever.

  Rene Duran
2 years ago
Had a appointment at 8 am took care of me was out by 9 am fast service is hard to find thank you Win Chevrolet

  C G
2 years ago
Picked up parts when they called me.Friendly enough I guess. Parking was easy.

  Raul Co
3 years ago
Great service. They took very good care of my car.