AAA Carmichael Auto Repair Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie Rickerd
5 months ago
First time customer.. I made an appt for an oil change & inspection. Alex was phenomenal. In every way. Kind, courteous, knowledgeable but also didn't make me feel stupid or fearful to ask questions. He was professional & friendly - everything a person in customer service should be. He even honored a coupon I showed him but couldn't process on my phone. I appreciated how clean the shop was and how quickly & efficiently my car was serviced. I loved the report with pictures too, images I'd otherwise never have access to. And THANK YOU for being open on a Saturday so that I don't have to shut down my business to wait around for my car, so very appreciated! Alex and his crew have certainly gained a loyal customer!

  Peter Jones
2 months ago
My son (a college student in SoCal) took his truck to a shop and was given a list of numerous services that had high priority: motor mounts, cv joints, and on ... over $3k. WE took it to AAA Carmichael Auto Repair Center. No problems with motor mounts; cv joints didn't need immediate replacement, and in the end he walked out with less that $1k in needed services. Yes, other things will need to be taken care of but not a high priority. Guess where he'll bring the truck for those services? AAA Carmichael Auto Repair Center. Thank you Emil and Alex.

  Garrett Lenox
8 months ago
I was able to get an appointment for an oil change very quickly. The tech and all the staff was very kind and did a great job. They even send you pictures of everything along with recommendations and quotes. 10 out of 10 in my book. I cannot recommend this business enough, I will be back.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Tracey
7 months ago
I will have a book to write when my vehicle has "finally" been repaired and returned to me whole.. to be continued..Ok. I am going to be completely honest here. I was a victim of vandalism to my vehicle in which the homeless drilled a hole into my gas tank in July 21, 2023. I was able to drive it to the nearest gas station which is located on Manzanita and Winding Way (Chevron) where I confirmed there was a hole. Right next door is the new AAA auto repair shop. Very convenient as I didn t need to call for a tow truck. They could simply push the vehicle into their bay to get a claim started with my insurance company.It all began when I walked into the establishment to explain my situation. The first person whom I spoke with, was a young lady by the name of Maya. I was actually pretty calm with my situation because I knew I would still have a rental to drive around to continue working. Also upon inspection they found a coolant leak, so I m a firm believer all things happen for a reason, right? The plan was now to also have that repair done right after the gas tank replacement. This girl pissed me of royally with her horrible, unprofessional attitude. I tried calling from home to ask a couple questions and she wouldn t answer the phone. I walked back to the location in 95 degree heat to tell her to check her attitude because I was not the one AND I m the damn customer needing your help. She apologized and said she was overwhelmed because she had another service advisor out from covid and she was over worked. After all that, we decided on ordering a new gas tank and not a used one so that it would be under warranty. It would take 2 weeks for the gas tank to arrive.2 weeks fly by and I called to get status on when the tank would be arriving. AAA advised that Jeep had not shipped the gas tank out yet and that they would escalate the issue. Yes please. My rental is good for 30 days.Week 3 no gas tank yet, no ETA. Jeep stated it was stuck in shipping in Portland Oregon?! WHAT!! Ok.. time is of the essence here as I have 1 more week for the rental to be returned.Week 4. I called Wednesday and AAA stated that the supervisor over at Jeep escalated the issue. Thursday afternoon around 2ish i walked into AAA to get any updates possible. Advised me the gas tank had just JUST arrived 5 min prior to me walking in. He assured me that someone would get to work on it Friday. I go in on Friday and was advised bigger jobs came in on Friday and I was put on the back burner. ARE YOU SERIOUS RIGHT NOW?!! After everything we had to go thru to get the tank delivered, you make me wait 2 additional day s before you repair my vehicle??Saturday I received a text message from Maya indicating that the tank was being replaced and that she would begin a claim with my extended warranty company to replace the water pump on Tuesday when she returns back to work. That was NOT acceptable for me because Tuesday was the last day for me to return the rental and I had appts booked. I called and spoke with her once again to first of all, demand someone to repair my car MONDAY so that I can pick up my car MONDAY. I advised her too, that I would be putting up this review so everyone can know MY experience with both AAA and Jeep. IMO they both dropped the ball and did not take care of their customer the way they should have.Manager called me Monday morning to inform me that my vehicle would be ready to pick up before noon. I went to my appt in Elk Grove and went to pick up my vehicle. I wasn t even excited anymore I just wanted to get my car and go. I am a little burned from coming back here for anything but may consider them again in the event I have another emergency situation close to home. This also taught me to not have any expectations from others to avoid disappointment. I suffered anyways but I m glad I have my vehicle back.Now I need to try to find where to get a gas tank shield from, which is supposed to make it impossible to have any holes drilled into your gas tank. They're good for other services but that attitude stunk.

  marcia henry
10 months ago
I just needed an oil change. Was favorably impressed with the whole process. It has a nice and clean waiting area. Alex, my advisor, was friendly and efficient. I received a thorough report of services provided and needed via email. Everything you would expect from AAA.

  Angela Carr
6 months ago
The service is phenomenal we had so much done on our car. They are so patient regardless of what's happening.. They try and work with you as much as they can..I would definitely recommend to everyone..Service: Electrical repairService: Electrical repair

  Mr.Steve Aguilar
10 months ago
Went here to see if my. AAA insurance was legit enough for a free to low cost undercarriage check. Nope. This lady in the front counter that came off like she was too good for AAA told me that it would be around 168$ for non AAA and around 158$ for AAA members. Wow what a deal! Not!I just needed them to lift the car up real quick so I or someone else can see what's rattling underneath. She was not friendly like most AAA members. She's all about "paying" her guys in the workshop! Not helping AAA customers. Plus there was a 2 hour wait. You must drop off car and they'll call you. Not that busy IMO. Very rushed service. Not happy! Will not return ever; and definitely don't recommend. 1 Star for the Lady.. Don't know her name. Let's call her "hotshot'

  Scott M
a year ago
Alex and Maya were fantastic. I initially spoke with Maya when booking my appointment, but Alex helped me when I brought my car in. My wife brought her car in after mine and Maya was her point of contact. The multi-point inspection on her car pointed to some maintenance. Everything was explained and the car was even delivered sooner than she had initially stated. 5 stars for both Alex and Maya and the entire team.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Lisa O
4 weeks ago
Very nice, was a walk-in for an oil change. My car was done fast.

  Jose Escobar
5 months ago
Always great trustworthy advisors at this location, and you learn a lot about your vehicle while your oil is being changed and while you wait, there's a Foodmax next door.

  Amy Carson
7 months ago
Took car to AAA as soon as it began to overheat. Issues was sort of obvious but cost $160 just for basic diagnostic- which doesn't seem to be applied toward repairs etc. It was half the price at Fair Auto Repair and like the owner so had our car towed there.

  Kris Livingston
a year ago
My car broke down, and AAA towed here. I didn t even need to go in with the car. It was fantastic. Excellent communication, detailed service, and an affordable, fast fix. I had my car back the next day.Service: General repairs & maintenanceService: General repairs & maintenance

  JohnUMusic
8 months ago
I was able to tow my car here after it broke down, they were polite and had very good communication, keeping me updated and letting me know when the part they ordered would arrive. I'll be using them in the future.

  Danielle Barnett
11 months ago
Easy to get an appointment. Super clean and everyone was really friendly. They didn't try to upsell me on anything and prices are reasonable, especially if you have aaa.

  Artem Novikov (SanniAuto)
a year ago
The service (oil change) was inexpensive and quick. Their multi-point inspection is helpful to see which other services are need to be performed.

  Lourdes Losenara
7 months ago
Awesome staff got the car fix great job done

  J.J. Mathis
7 months ago
Staff and service are excellent, outstanding, and professional.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Brakes, Oil change

  The Worm Whisperer
a year ago
Limited diesel repair service

  Dan Brundage
11 months ago
Friendly and professional.