Carlsbad Independent Mercedes

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Krause
a year ago
We have been getting service in the Village area since 1997. In the past we went to European Auto on State, mostly good experience but they moved. We started taking our Mercedes, Volvo & VW here. John & Miguel did good work for a while.Unfortunately, our last visit was very bad. Months before John told my wife her brakes on her Mercedes were fine, she returned a couple months later because they were making noise. Then John told her she needs new rotors & pads... She asked him, why didn't you tell me when I was here just 2 months ago. They went back & forth about it & then John started ranting and raving that Mexicans need to go back to Mexico!This was the final straw. John needs help in dealing with fellow human beings. My wife defended Mexicans - although born in LA, her parents are Mexican immigrants - and finally told him, I just want my brakes fixed, you told me they were fine only a couple months ago. He did not admit his mistake and she finally left.We will never go back to this place because:1. They did not fix the pads when they could have, we were stuck with doing both rotors & pads - costing us 150% more.2. There is no need to attack & disparage Mexicans. Especially directly to a Latina & when your business is in The Barrio of Carlsbad - the area founded by Mexican migrants over a century agoIt is time for John to join the 21st century and treat their clients with respect and not attack an American ethnic group, especially during these more challenging times. Just admit when you make a mistake, do not attack clients ethnicity and just do your job!

  C. Wise
2 years ago
We have been doing here for a couple of years now & just love the place & service we receive. They will take the car for a test drive if they arent sure what is making a noise & we have always gotten great service from John & the workers. Thanks guys !Services: Air & cabin filter replacement, Steering & suspension repair, Auto engine diagnostic, Engine repair, Brakes, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, Auto engine diagnostic, Engine repair, Brakes, Oil change

  Jerry Goldstein
a year ago
Very knowledgeable and honest auto repair .For the quality and experience They provide , You are not going to find better service. They handle ALL makes, but, Mercedes is Their specialty, and They really shine.

  Stuarts peclasses
9 years ago
John runs a great shop. Honest,up front, and they know their stuff. Cost is much less than a dealership. My wife's 99' c280 has a 145,000 miles on it and she thinks it's running better than at 80,000 miles when she was taking it to a dealership.I highly recommend this shop. The review above was about 4 years ago. As of now, July 2014, my wife's car has 230,000 miles on it. The car is gradually falling apart around the drivetrain. The motor still runs like a top and it shift smooth like it's new. With that many miles we are taking it day by day though:) They've kept it running well and we have chosen which plastic knobs to have replaced and which ones not to along with the headliner which needs to be replaced. My wife decided she's driving that puppy until until it doesn't drive any more!

  Rusty Russell
5 years ago
John is the best! The shop moved right down the street and I like the new location! If I go in for something simple I can walk across the street to Lolas and grab something to eat. I really like how he doesn't try to upsale repairs like the dealers do. If it needs to be done, he will let you know.

  Jesse Ojeda
6 years ago
Great customer service and turn around time. Installed new power steering pump and fuel filter in my 2007 bmw 525i with great results and at a fair price ... Very satisfied!

  Julie Cord
3 years ago
Honest, knowledgeable, hardworking and reliable. These people know cars and are fairly priced. I will never take my Volvo anywhere else!

  John Darroch
4 years ago
Very honest place. Always goes the extra mile. I've been going to John for over 10 years and trust him completely.

  Dave Zulick
7 years ago
This shop is the best. John and Miguel are always on their game. I have been a customer for 15 years. Great service and value.

  Paul Brogoitti
a year ago
Timely service, friendly employees, excellent results. This garage is a gem. Thanks!

  Larry Button
10 months ago
Great service from great people.I am impressed with their friendly and informed service.

  Vicky Stratton
5 years ago
I have been going there for over 15 years so I think that says what I think of their work and customer service. I recently moved to Temecula but I still take my car to them, a bit of a drive but worth it.

  Reza Shahbeig
10 years ago
The prices are high and quality is worst.The customer service is poor, the mechanic guy Miguel is unfriendly .Would not recommend.

  Aaron White
4 years ago
Long time local business run by honest folks who offer great service at a fair price.

  S P
5 years ago
The best of the best!!! Professional, affordable, great customer service!!!

  E Shiring
7 years ago
Outstanding establishment, highly professional, great customer servoce

  LogOn FixIt (LogOnFixIt Com Inc)
6 years ago
Dependable friendly service, and reasonably priced

  Greg MacLellan
2 years ago
John and Miguel are the best!

  jesse herrera
a year ago
Straight up legit spot