BMW of Carlsbad Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Powell
2 months ago
I recently had my 2021 X5 serviced with BMW of Carlsbad and I cannot express how satisfied I am. Stefano, my service advisor was amazing! Stefano kept me up to date throughout the day via text messages and sent a video of my vehicle, offered his thoughts on what services were absolutely necessary and suggested what should be done. I received my invoice through online payment which was a great time saving experience. When I arrived at the service department, my car was spotless clean and ready to go. It was so convenient and easy. The service team is so courteous and extremely professional, a real pleasure to work with! I wouldn't go anywhere else.

  Bryan
4 months ago
We had an excellent experience buying our new X1 here. I really liked how our Client Advisor, Nicolas Munoz, made the best possible use of our time at the dealership. He did an excellent job showing us how to use all the features of our new car!

  Dominique WhiteHair
5 months ago
Sarah was the sales person that sold me my car. She was phenomenal!! When the car I bought ended up having a flat tire, she took me right in and introduced me to a Brian, whom got me a loaner immediately. Both of them were just so kind, and respectful of my time and really treated me as though I mattered. You don t get service like that often. I wasn t treated like a sales ticket. I was brought into the BMW family and this is where I will stay.

  Craig Glasser
3 months ago
I had a great service experience with BMW of Carlsbad. Manny, the service advisor, was very thorough in explaining the work that needed to be performed on my car. He was able to give me an accurate estimate of what the work and replacement brake pads would cost and the final bill was within the original estimate I was presented with. The car was professionally cleaned after the service was completed. I was overall very impressed by both the professional customer service I received as well as the service performed on my vehicle. I can highly recommend BMW of San Diego.

  Melissa Wohlberg
2 months ago
Just went to see the X5 E and left with a 2023 XM, and what a beauty she is!! Thanks Mikey for the great service, and continued support Davin the a/GM is great too!! We look forward to be long running customers!!

  Gary C
5 months ago
Traded in my 2018 Range Rover Sport for a Mercedes cls450 at BMW of Carlsbad. The car is fabulous and they gave me a great deal on both ends. My thanks to Alex for a nice no pressure buying experience.

  Johnny Habte
3 months ago
Amazing team, Alex my rep helped me from the beginning to end. Stayed throughout the whole process and assured myself and mother at the time with whatever we needed. Also, Edith our Finance rep made our paperwork effortlessly and quick. Thank you to the both of you. It was an amazing experience purchasing the vehicle from your dealership.

  roger chirik
6 months ago
I just purchased my 2024 M440i, this car is just amazing , but my sales guy Juan Duff and Corey Hayward made it so easy and simple and I had the one with m performance exhaust WOW what a difference makes to the car performance.I just want to thank you guys again for all help and effort your provided me for over 10 years

  Jack L
2 months ago
I recently purchased a 2011 335D and worked with Martin, He was exceptional. He answered my questions, he allowed me to see the vehicle before it was fixed/detailed. Ended up painting both the front and rear bumper at no cost. 5/5 for Martin, and 5/5 stars for the dealership as a whole!

  Heba Zied
a month ago
I bought a car from Michael about 2 weeks ago. He was quick, helpful, reasonable, and very friendly. Probably the quicker the purchase of a car has ever gone for me so BMW of Carlsbad is 100% recommended from me!

  Edward Borquez
5 months ago
What an amazing team. Ryan Martin, our sales rep was always there to answer questions we had. He worked with us for 7 days from inquiries to driving our car off the lot. His management team, Tom, Sal and a very young bright techie guy (20 years old) were professional, not pushy to sell, quite the contrary. We had room to breathe and were happy with our final decision. I would recommend BMW of Carlsbad to anyone.Thank You Ryan and the entire team, you guys were great!

  Phil Kelly
3 months ago
Very Unprofessional. First salesman could not find a car when they told us to drive up to dealership to see it. Then it was suppose to be CPO, but it wasn't when it came time to purchase. They have "no questions" 5 days 250 mile buy back. We notified them on day 2 but had over 250 miles as we took it to Mammoth. Basically told tough. Give offer to by back at 10% off sale price and all tees and fees non-refundable. They should have reversed sale and charged us a feee for this about of time.

  Jeremy Freedman
4 months ago
They are the best! Friendly efficient service and respectful of your time. They don t over sell and tell you what you need to know about your car. The pics and videos they take of your car up on the lift are pretty cool too.

  Scott Winchester
5 months ago
Purchased a vehicle from BMW Carlsbad and it was the worst experience ever. Do yourself a favor and call their financial services department prior to purchasing a vehicle there. You 100% will not be able to speak to anyone and they will not return your call. I had issues with my transaction and it cause derogitory credit remarks towards my credit report. The vehicle was purchase in April 2023 and now November 2023 still not resolved. Dealership does not warrant any stars but I suppose I must pick one in order to post.

  LaTasha Wilson
3 months ago
Tyler Mezzanares was definitely the best. He made my friend and I feel comfortable as soon as we got there (while others didn t even acknowledge our presence). I told him an idea of what I wanted and he found exactly what I didn t even know I NEEDED in my budget. 10/10. Wouldn t recommend anybody else. Thank you Tyler!

  Nancy C
6 months ago
I had a really great experience at the BMW dealership in Carlsbad. I was having issues with the rattling sound, and since I haven t had my car for that long, they fixed it for me with a huge discount. I was very appreciative to Christine. Who is my service rep? She was really great and helpful. I will say it took a while to drop off and pick up the car with paperwork, etc..

  Jeff Ruhl
2 months ago
Editing Review....This transaction was not as good as it originally seemed.Problem 1- I negotiated new floor mats at the time of purchase. 4 months later I still have not received them. I've been told they were shipped and/or re-ordered several times. 2 months after purchase, they needed the spare key to my trade-in and I told them only if I get the mats. I delivered the key, was promised mats were shipping, and again no mats. I have called, left messages, not return call or resolution.Problem 2- My car was issued paper plates and was told new plates would come in the mail. Called dealership months later when my paper plates expired and was told DMV is behind. Today, I received a new registration from the DMV with the last owners plates listed (which I do not have). Those plates should have been included with the sale of the car? Now I have to go to the DMV to get new plates issued and waste a day at the DMV.Not happy, will not return for another purchase, service, etc. Stay away.--------------------------------------------------------Great experience at BMW Carlsbad. Melanie was very thorough in explaining all options to me and overall a great time to hang out with.Alex was super chill and approachable as a sales rep and I would recommend him to anyone looking for BMW.Thanks again.

  Dorian Freeman
3 months ago
BMW OF CARLSBADTo start off with this was the most pleasant experience that I have had in a long time at a car dealership. From the time that I walked in and met my sales manager, Davin W, to the time I drove away in my 2024 iX XDrive50, I could not have wished for a more rewarding transaction. Davin is the epitome of a professional and represents the BMW family tradition by being caring, knowledgeable, patient and extremely customer oriented. He went out of his way to find us the perfect BMW iX XDrive50 and always followed up with phone calls and texts to keep us informed of his progress in his search for the vehicle that met all our requests. The cherry on the top was Davin s ability and willingness to negotiate the final price to meet our budget. Kudos and a special thanks to Jacob F, the BMW Genius , who instructed me on all the features of the iX. The iX XDrive50 is a remarkable EV and in my opinion is a world leader in the electric vehicle market just read the 5 Star reviews from around the world and you will understand why I am over the moon with the driving experience. BMW and BMW of Carlsbad are carrying on the tradition of excellence that BMW is renowned for. Thank you, Davin and BMW of Carlsbad for making this purchase such a pleasurable experience. By the way if you haven t gathered it already I LOVE this iX XDrive50 definitely the Ultimate EV Driving Machine !!!

  Von Ty
3 weeks ago
Richard my service advisor is wonderful. He went above and beyond and had my car completed on time last Friday.

  Vanessa Smith
a month ago
Thank you to Stefano!! Saved the day, I was running late and he graciously stepped in to help get me out the door. It was my first service experience in CBad and will definitely be back!

  Hung Nguyen
5 months ago
Great Dealership. I purchased a preowned vehicle and the process was smooth. My salesperson continued to reach out after the sale to ensure I was a happy customer.

  Yung Chutt
4 months ago
Love the staff here they made everything as smooth as can be. Service center is always amazing as well. I just recently got my 3rd BMW from here and I will be buying more soon.

  RDeezer
2 months ago
Great experience. Top notch. Love the new car.

  Sunny Lo
6 months ago
The service maintenance was perfectly carried out. The dealership is clean and comfortable. The technician even sent a video to show the finished work and commented on the condition found.

  C Simon
3 months ago
I stopped by to order floor mats for my new vehicle. I received outstanding customer service from Johney in the parts department.

  RR Sparky
5 months ago
My experience with the parts department was great. I had so many questions but they answered all my concerns. Very friendly, highly recommended.

  GrumpyPadre
6 months ago
BMW Encinitas does great service and the people are friendly. They keep you informed of any issues with your car and it's always ready to pick up when they promised.Updated 12/02/20 - Even during Covid-19 times you can count on BMW Encinitas to give great service with all safety protocols being observed. Friendly and professional , very nice people.Updated 06/14/21 - Had tires and rims taken care of by Keith Sherman, as always service was first rate ( they even finished before promised).Updated 09/24/21 - Had intermittent sensor issue, Keith Sherman worked to get it taken care of and getting me a loaner when extra time was needed to diagnose and fix the issue.Update: 10/01/21Ordered 2022 X6M Competition BMW Encinitas was able to get the order into the system and delivered my New X6M to me in six weeks. Thank You Joshua Hilland and Justin Beck. I love my new car. I highly recommend BMW Encinitas for all your BMW needs, if your looking at buying talk to Joshua or Justin they are nice people.Update 07/07/2022Took my new X6M Competition in for it's first service (actually the car called home and the dealer called me to say Car says it needs service) which was just going to be oil change.As usual whenever you bring car in for service they check everything. They found a nail in one of my tires and replaced it ( was covered -$50 deductible). I always have confidence they will look over the entire car when it's in for any kind of service.They folks are first rate and nice people.Update 03/29/23Even in the middle of physically moving the dealership BMW of Carlsbad provided first rate service on my car. Even with all the issues of moving Keith Sherman made sure my appointment went without any issues. These people are true professionals.Update 09/30/23First service since they moved dealership as usual service was first rate , Keith Sherman tracked down a tire replacement and took care of any scheduled service items. This dealership employs professionals and it shows.

  Vijaya Ramachandran
a month ago
Excellent service. Jorge was great. Timely and professional. I recommend highly.

  America Rivera
5 months ago
I had a great experience buying my M4! Everyone was very friendly!

  Julie Davies
6 months ago
Beautiful new facility. Manny was great, kept me informed and updated by text.... service completed on time and car washed.... excellent.