AutoNation Hyundai Carlsbad Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Babel
2 months ago
1. First available appointment was approximately 30 days from the date I made my appointment.2. The appointment was for a windshield wiper recall and 15K maintenance (oil change, tire rotation).3. I made the first appointment of the day and was the first car to arrive at the dealership. I told the staff I would be waiting for my car. It took approximately 3.5 hours (after being promised 2 hours) to get my car back. When I questioned the customer service person she said the cars that had been dropped off the night prior had priority (even though nobody was waiting for them and I was actually waiting for the car and had the first appointment).4. I had to read the paperwork to learn that while the maintenance work was done they didn't do the recall work. The customer service person didn't even mention it. When I questioned her, she said they didn't have the part and that AutoNation policy was not to order the part until they had inspected the car. Nobody told me this. I would not have waited 3.5 hours to get only an oil change and tire rotation.5. The customer service person told me she recommended an alignment for my car without first inspecting the car (car drives perfectly straight, no irregular tire wear and she hadn't even looked before making the recommendation). I declined. At the end of service they reiterated I needed this service and have since been emailing me to schedule an appointment to get it.6. I was able to take my car to another dealer the next day (Tuttle Click in Lake Forest) and get the warranty work done. The customer service rep asked me to be the first one there and he would squeeze me in. He had me in and out in under 40 minutes. I also asked them about the need for an alignment. The technicians inspected and said no need for this service.7. The customer service person was rude and disrespectful.Overall a terrible experience.

  Vicki Shoemaker
a month ago
I have been going to this location for 7 yrs under 3 different owners. All my experiences have been excellent but sadly yesterday was horrible.It took 7 hrs (9:30-4:30) to do an oil change, front brakes and wipers. Now in their defense it appears they are short staffed and time management is not a priority.My car was in the bay at 9:30 to start brakes but realized they didn't have the brakes I needed and had to send someone to pick them up in escondido. I won't go into details but it took till 3pm before they got them. The tech could have proceeded with the oil change and wipers while waiting but he waited till the brakes were delivered at 3:00 that is poor time management.I will say they were extremely busy but this was crazy.I did talk to the service manager Ramon and I understand he is new and dealing with several issues. He strongly apologized for the issues and did extend me a discount.I will NOT give up on them!!! He promised he is working on a lot of revamping.

  Lucie Wood
2 weeks ago
Very happy with my purchase. Car is working well and is exactly how I expected. The spare key that was given to me didn t work properly though; you would expect everything to work correctly after spending all this money. Staff is friendly and everyone is making sure you re being taken care of.

  Thomas Wright
2 months ago
Recently brought in my 2011 Sonata for a service inspection. Overall experience was positive - Staff was helpful, informative, and kind. Provided detail into the issues my car was facing, and the why behind those issues. Certainly appreciated that aspect.One thing that could be improved on is the early bird drop off organization. I was told that service opened at 7 am, and that I could drop my car off at that time - even though my appointment was scheduled for 7:30 am. Turns out they open at 7:30, not 7, and I had to leave my car as an "early bird." There wasn't much information providing direction for this situation. Ended up walking around in the rain quite a bit. This ended up causing confusion for my actual appointment.Overall not a huge deal but just some honest feedback.Thanks for the help.

  Arlene Hale
a month ago
Super excellent service writer Ernesto took great care of me and figured out quickly what was wrong with my steering. I have had superb service each and every time I ve visited the dealership and Ernesto is ALWAYS my service writer! I feel so blessed to have him!! I would encourage you to try the service at this dealership! I find it at the top of the market!!!

  Walter Sharon
2 months ago
9:30 appointment for new car inspection. Brought car in at 9:30 and was told wouldn t be ready until 1:00. Called at 1:30 for status and was told we could only get one from our service advisor who wasn t available. Received text at 2:07 that warranty paperwork was being completed. When got there paperwork was not done. Forty-five minutes later I got my car. Five and one-half hours on a car that has less than 800 miles with no issues. Particularly irritating is when you walk in there there is no indication of where to go, who to talk to - no eye contact.

  Lisa Williams
3 months ago
I wish my experience with great ,but it wasn't. My appointment was scheduled at 10:30 I came early but still sat in my car additional time after my appointment. Requested to move my car twice which was frustrating. At pickup waited in the office for a bit, while two of the representatives didn't recognize or acknowledge myself or the other customer waiting. Once ,I finally got to my car the complementary car wash wasn't great driver side floor not touched and windshield wasn't clean.The best part was Encestdo ,who really tried to lighten my mood in the AM drop off of my vehicle.My first experience, was wonderful not sure what happened.

  Kevin Greene
3 months ago
Overall happy with service. Tasks were performed in a timely manner and car was returned clean.However this is second time in a row where it takes more than 20 minutes after pulling into service drive before an advisor approaches the car.You need to improve on this.Also disappointed that the service reminder was not set in the car and even worse in my opinion was that the sticker that was placed in windshield shows service due in 5000.I would expect Hyundai to know that service interval on IONIQ 6 is 8000.

  Tami Sparks
2 months ago
I had a phenomenal experience here before it became Autonation when I purchased my car. No pressure, no daily phone calls, just great service. When the name changed I was afraid it would become a typical car sales place but to my surprise it did not! I made my appt for a recall on my car and didn t have a ride back to work. Not only did they get me a ride with Lyft but they also sent a car for my return back to pick up my car. I had asked them to add on an oil change which they did with no attitude. They didn t try and sell me additional work and were so polite through the entire experience . I have a dealership less than 10 min from me but had a bad experience there when I simply tried to get an oil change in past. Now I only go to Carlsbad location even though it is 45 min from my house. The staff and service here are top notch!

  debra lux
a month ago
The parking here is atrocious and even driving through the lot is like a going through an obstacle course. That and I called on two different days to the parts department to ask if a key I had ordered had ever arrived. I left voice messages both times, supposedly for the Parts Department Mgr, and never received a return call. My husband and I bought two new cars here in the past two years which we're quite happy with but am this time thinking we need to find somewhere new for future service.

  Jet P
2 months ago
Bought used car and later contacted service department for service history. Salesman Reef helped me. Everything was easy and straightforward. Later got the info I needed. Overall great experience.FYI: Auto Nation does not negotiate car prices, so either want it at their listed price or you don t. No haggling, but also no pressure.

  Gregory Harris
2 months ago
This is a typical AutoNation dealership with the focus on churn. The service personnel are nice but not very knowledgeable about the cars they are dealing with.We bring our car to this dealer while it is under warranty. The service is mostly satisfactory. The waiting time for an oil change and tire rotation was north of 2 hours. Luckily, the dealership offered a ride to and from the facility while waiting. 5 stars for that.A note of caution: the guest Wi-Fi is monitored according to the disclaimer, so anything you do is most likely being tracked and used by the dealer and their nation-wide affiliates for advertising and fingerprinting purposes.On this recent visit, in addition to the warranty service that was covered, we were offered a $55 cabin air filter and something called oil change assurance plan where you "lock in prices" for future oil changes for another $50 or so. I politely declined both. Neither of those options was mentioned in writing on the final paperwork.It's a shame that AutoNation has taken over so many local dealerships. I'm sure that former owners of those dealerships are rolling in money and made off quite well. The once knowledgeable staff that would have stuck around family-owned or locally owned business are long gone and have mostly been replaced by people who are just looking for a job with no real interest in cars.

  Laura Klesper
a month ago
Since Auto Nation took over nothing's been the same, and not in a good way. It's been less than a year and they've had turnover, all the Bob Baker staff are gone (at least at the desk). This latest visit I booked nearly 3 weeks out for a recall update that was supposed to have been done last summer during my 60K service but wasn't. Which meant another trip back to the dealer.I had an 11am appt, arrived at 10:45 and there was a double line of cars almost to the driveway. I sat for 20 mins and none of the cars moved. Finally someone went into the office and then one of the employees came out and had some of us move into the second shorter line. I sat for another 20 mins without moving, but then they started to check in the cars in the first line I had been in. The fellow who had been behind me in line was now 3 cars ahead of me! When they came to check him in (I'm still sitting there, not having moved) he was kind enough to tell them that I'd been waiting longer and should go first. Quite the gentleman.The rep came over to my car and apologized for the long wait, and told me what happened. So, after waiting nearly 40 mins (25 mins past my appt time), they checked me in and told me my car would be ready in approx 4 hours, which it was.This was the second time under Auto Nation that the wait time to check in once you arrive has been more than 20 mins, which it never used to be under Bob Baker. Clearly they are overbooking to a ridiculous extent, because they have nowhere to put all the cars that are waiting. There aren't enough service bays, so they just sit outside in line. Sorry, but my time is every bit as valuable as yours, and should be treated as such.

  Ellen Braby
a month ago
Overbooked and understaffed. My service advisor Litzi was great but she was the only one working. I had an appointment, left the car on Monday and got it back late Friday, for some simple repairs. Also, it would be helpful to have some other method of communication other than texting. No one answered the phone when I called (numerous times).

  Angela Baumbach
2 months ago
Still not thrilled with service department. The previous ownership was horrible. I decided to try under the new owners. I was ignored when I first went to the counter. At the counter was a mini meeting of 4 staff and another was on his phone. No one acknowledged me for quite some time. No smiles, no welcome, just processing information of who I was and to get my car. The service writer was not knowledgeable. And they want to charge me $250 to diagnose a recurring glitch with my nav system. I'm going to try Escondido Hyundai next. Unfortunate.

  Damien DeCrausaz
a month ago
Arrived @ dealer for appt. had to wait an hour to be seen with cars waiting to be checked in lined up to the street.Dealer had vehicle 10 days. Only contacted me 1X.Had to go in person 2X to get any info.Tried calling dealer & all that happens is auto answer loop that eventually hangs up.Dealer wanted to charge $3,000 to repair malfunctioning USB.Researched software version myself & found version in my car old.Downloaded current software direct from Hyundai & loaded myself. USB problem corrected @ $0.00 cost.

  DianaLisa Robinson
a month ago
I had to call several times to get an update on my carI was never connected to anyone who had eyes on my carIt was after 5 pm still no updateFinally spoke to someone they said they couldn t find anything wrong and that they would have to keep it overnight???They don t work overnightI picked up the carAnd took it homeI have had two oil changes and this is my second service appointment to find out why my hybrid keeps dying and needs a jump to start again it is a 2022O have had no help no thoughts no offers to oh let s figure this out my car has died 5 times in the last 3 months leaving me in parking lotsI highly do not recommend Hyundai Auto Nation Carlsbad ever ever ever

  Darren Wilcox
2 months ago
I have never been to the Carlsbad Service Center as my vehicle is only a month old yet I have gotten a plethora of e-mails from all Departments asking me how my experience was.How was it? Terrible! No one there returns calls or e-mail!My Venue came without an antenna.The salesman who sold it to me said they come that way and he sold yet another Venue with no antenna.- He didn't order the missing antenna so I had to.- A month later they haven't let me know if it came in.Someone at the dealership told the Hyundai customer care person the car has a non-removeable antenna. It doesn't and the customer care person figured out that was a lie but still hasn't done anything to fix it.All in all - I would recommend to NEVER do business with this dealership. There are too many dealerships that will respond.FYI - The general manager still hasn't responded.The CEO of Hyundail, North America, passed it off to one of his "custoer support" people who said they would do something. I haven't heard back from them either in a week.How long does it take to make it right? Just give me an antenna that should have been installed on the roof of the vehicle!- The original picture showed an antenna there.- The new picture doesn't.REALLY. You buy a $24,000 vehicle with a radio but have to get the antenna to make it work separate? Oh ... and they had none in stock.If I could rate it lower than 1 star ... I would.

  Tristan Lovell
a month ago
The folks at Autonation Hyundai Carlsbad Service Center were absolutely fantastic! I had a scary situation where my engine blew out and would have cost way more money than I had. However, Juan, Erika, and Bjern rose to the occasion and figured out how to get my car completely fixed without blowing up my account. Thank you so much guys!

  Sophie Gracey
a month ago
Had an 8am appointment for a service, wasn't seen until 9:30. They lost my appointment, had to pull it up on my phone because they didn't believe me. There's only one guy working there, the line was so long it rapped out of the dealership down the road. I felt bad for the only guy working there, he's doing the job of 2-3 people. Seems like poor management.

  Chris Comfort
3 months ago
On our 3rd car from here and have been customers since 2013. Sad to say that post pandemic the quality and timeliness of service has really diminished. It takes 6 weeks to book an apt, service staff complain of being too busy and understaffed, and it can take a half hour or more just to drop a car off with an apt. Just to name a few of the issues I ve noticed.

  John Wilde
a month ago
We had our 2021 Palisade in for a complicated diagnosis and repair. The new Service Manager Ramon, took the time to meet with my wife and I, 2 times to review our vehicle. When we picked it up we were surprised that Val our Service Advisor had even got our separate warranty work complete. We are so glad to have our Palisade back!

  Ken Shanks
2 months ago
It was a terrible experience but I do not blame the service dept at all. It reminds me of the current problem with EVs. The entire infrastructure has not been built out properly. Hyundai became a popular purchase but the servicing of the vehicle was not prepared for the increased volume. I may not purchase another Hyundai even though I am happy with the car.

  Cynthia Pizano
2 months ago
I towed my car here because the battery was dying on me, I m so happy that I was able to tow it here because it made everything worth it. The customer service was over the top mind you I was an hour away from home. I m so glad I was stranded on this side because litzy was great and kept in touch with me the whole trip. I did miss my flight but I was able to get another flight 2 hours later. Thank you Litzy

  Audrey Dekeater
3 months ago
I would like to thank Jordon Kuzminskly my Sales associate for going above and beyond for making my new Hyundai Tucson purchase easy and relaxed. No pressure sales. Enjoyed working with everyone at the Carlsbad Hyundai dealership.Love my new car!Thank you

  James P. Connolly
3 months ago
Ernesto saved the day. Had a last minute safety issue that needed attention before I headed out of town for work. It was a busy day at the dealership, but Ernesto managed to get my car the attention it needed for a quick issue. He got me in and out the same day complete with Lyft service back home while I waited.

  MsJayMoore Moore
a month ago
It was not a smooth purchase. The salesmen are not empowered to share information so it feels very secretive and sketchy. Sometimes they responded to correspondence and sometimes they did not. Very unprofessional. The vehicle had a number of issues that should have been addressed but was labeled as suggested Would not buy again.

  Deb Sexton
2 months ago
I made an appointment a month or so in advance to have the anti theft upgrade installed. Was told on the phone that it was a "quick fix" - about 20 minutes to do. I arrived on time (10:00 a.m.) was told there were a few people ahead of me and that they couldn't give me a time it would be done. They said it was a long job. So I got a lift and left and then came back at around 2:00 p.m., they said they were still working on it. I sat and waited and at about 4:45 p.m. I was told they "just started to work on it". Thumbs down to this service department.

  Erika Gamache
2 months ago
I specifically come to this location because they are always so helpful here! I would like to thank Litzy for her great customer service as well as all the staff! Their text messaging system makes it so easy to communicate with them while your car is being worked on.

  Carol Eldridge
3 months ago
Very happy with our new Hyundai Santa Fe hybrid. The whole team made our purchase so easy. I would highly advise if you are looking for a car new or used go to AutoNation Hyundai in Carlsbad ca.