AutoNation Hyundai Carlsbad

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan McCarthy
a month ago
This was my first time ever purchasing a vehicle and I was so excited, but unfortunately I did not have a good experience with this dealership. The purchasing process was easy, it was what came after that that was, in my opinion, unacceptable. I had to wait for about a week after my insurance came through for the car to be fixed up/parts ordered/cleaned, which was no problem. After the week long wait of being assured the parts were being ordered and the car was being cleaned, we set an appointment for me to come pick up the vehicle. About 30 minutes prior to my appointment time, I received a call from the dealer saying that the car was just being taken to detailing and it would take about an hour and a half. I said okay thats fine, I will just come in an hour and a half later. When I got there I had to wait an additional 40 minutes. I didn't mind, I was so excited to get my car. When I finally received the vehicle, I was shocked at how utterly filthy it was (photos attached). The car appeared to be not detailed AT ALL, the seat shampoo being the only "clean" part of the car visible. I was shocked that any dealer would give a car to a customer in this condition. Also, the car was delivered to me with a crack on the windshield that is in my direct line of sight. Yes, the crack was there when I test drove but I was told that all safety issues are supposed to be resolved before they give you the car (the crack in direct line of sight being a safety issue). I have to wonder what the dealership was doing with my car that whole week, because it obviously was not preparing the vehicle for me, maintenance wise or detailing. I sent the salesman that I had been corresponding with photos of the car's condition and was told by him "well, you drove off in the vehicle, I thought you had to get back to work". If the car wasn't ready, the appointment time/pick-up date should have been shifted and that should have been communicated, not the car delivered to the customer filthy. It wasn't until I called in and asked to speak to the manager, Justin, who told me to come in and got the detailing problem corrected. I will say I did feel valued as a customer by Justin and he was very helpful, but I felt like everyone else in that dealership completely walked all over me and were cutting corners at any chance they got. I was also told that the windshield would be fixed for me but I had to wait for the windshield guy to come into the office and they didn't know when that would be. Over the next week I had to bother the salesman numerous times, asking him when the windshield guy would be in. He ended up asking me to call in to the servicing department and schedule the appointment myself??? so I ended up doing that, and was told once again that "parts were being ordered for my car" by the servicing department. They came and got my car from my home on a Thursday morning, and when they returned it a few hours later, the crack looked EXACTLY the same. I was told they just "filled in the crack" with some clear type of solution so it wouldn't crack further. I guess the mysterious "windshield guy" never came in, doesn't exist, or was just a distraction for laziness. The crack is still 100% visible and in my direct line of sight. If I had known I'd be purchasing a vehicle with physical damage that would NOT be fixed, things would have gone a lot differently. And what were they "ordering parts" for, if all they did was fill in the crack??? I feel lied to, disrespected, and taken advantage of. It seems like once I signed for the vehicle, no one cared anymore. There is a reason why this place has many poor reviews - believe them.

  Olson Family
2 weeks ago
Justin the GM was honest and transparent which was a breath of fresh air for dealing with a car dealership. Nothing hidden. Answered all of my questions.He and his team got me in and out of the dealership quickly as I requested. No pressure. Just left with the vehicle I wanted, the terms I expected, and most importantly, none of the hidden dealer fees that everyone else is charging over their advertised cost.I would recommend Justin and Autonation Hyundai Carlsbad to anyone.

  Kacey Kennedy
3 weeks ago
I brought my car here in January to have the backup camera replaced. The service advisor, Valentin, told me it would be 5-15 business days for it to arrive and he would call me when it came in and if for some reason he didn t call me after 15 business days, to call him. 15 business days came and went with no calls, texts or emails. So I called and left a message with the service department asking for a call back with an update for once a week for over a month with no response. Ever.In mid March, I went to the physical service department and spoke with Manuel. He said Valentin no longer worked there and that a manager would call us in 24 hours to give us an update on when we could get the backup camera replaced. He sent my husband a text confirming so and said to text him at that number because it comes straight to his computer and he would respond right away. We never got a phone call and he never responded to any of our texts.The following week, March 22 (2 months after the initial visit) I went back to the physical service department at the dealership since I was getting no where with phone calls or texts. After waiting 40 minutes with my toddler for any information, Manuel finally called me over to tell me that the backup camera arrived January 31st but he thinks that it got sent back, so he was going to order a new one and to check back with him on the following Tuesday. I left, came home and got a phone call from another service advisor, Ernesto, who said to bring the car in the next day and he would take care of me . So I did, I brought the car in around 8am and it was done in a few hours. Ernesto walked me to my car and asked me to please give him a 5 star review because he took the initiative to find the back up camera and get it replaced. I was shocked. I understand that things get busy and bogged down especially when a team member leaves, but to be literally ghosted for 2 months and then asked to leave a 5 star review is egregious. Auto nation Hyundai needs find a way to work together as a team to meet the basic needs of its customers. I won t be coming back here for any future repairs, I d rather drive to Orange County or Escondido.

  Karen E H
a month ago
I've been shopping at this location since 2007. Bought 2 different hyndes from them. Always get my auto's service there. Everything that needs to be done shop. At the parts department, every person at this location is very personable and very helpful. Whether you call in on the phone or whether you drive in and you're getting service. From a service rider, they're all excellent, very attentive persons.PS And the most important part whenever I take something in. I don't have to do a go back. Cause something wasn't done accurately or correctly.When you find a great dealership, it's best to stay with them and not chop around and then get something done that isn't good for your ca

  Linzie Wood
a month ago
We bought our electric vehicle here, that experience was fine. Recently brought it back for our service with an appointment. Cars were lined up out to the main street. I pulled off to the side to ask at the service station what the procedures were and why it was so backed up when I had an appointment. I was treated very dismissively and told I need to wait in line in my vehicle to be seen. If you get in line, you are absolutely stuck in line because there is no way to turn around. With that level of non-service, I just left. What a waste of half a work day.Work on your scheduling or have a staff member at the driveway to let us know what the heck is going on. That would go a long way to dramatically improving the experience at the service center.

  Velanda Joyner
a month ago
It took a bit to schedule my appointment. I was unable to get through the AutoNation site as it was redundant and kept putting me back to the start, so I eventually called in to schedule. That was successful, however for some reason, they could not find me in the system. Strange since the vehicle is a 2021 and was purchased at the same place and every service has occurred there and no where else. Schedule was made for a holiday and I called to verify that the service department would be open. When contacted, they could not find the reservation that was made two weeks prior and had to set up a new appointment. Fortunately it was for the same day, but a new time. When taking the car in for service there were so many cars in line that I eventually got out and walked in to see someone. Unfortunately, they only had 3 people working service (their words, not mine), but the service tech was very attentive and got to me after seeing the other vehicles in line (which was fair). I left the car and was texted about 3 hours later that it was ready. They were willing to come to my house to pick me up (but I had made arrangements for a friend to take me back). The car was ready, washed, and I was escorted to the vehicle while they removed the protectors. The only issue was trying to leave. There were so many cars parked so closely together that trying to drive out was difficult. I had to back up at least 5-6 times to not hit any other cars in the way and only had about 5 inches on either side as I moved through the various vehicles to try and exit. I love my car and the dealership has always been very helpful and done a good job. Perhaps all this was an anomaly due to the holiday.

  Chaz Blackledge
a week ago
What started out as a nightmare experience was turned around completely with the quick assistance and professionalism of the Service Manager (Ramon). He took care of everything that was needed and held to his word on various commitments. I can now fully recommend this dealership based on my experience.

  Alan Russell
a month ago
Took my car in this morning (at 8:05 a.m.) for 5000 mile service. When I pulled into the lot, the line extended almost all the way up to the street. It took 15 minutes for me to advance three car lengths. The vehicles that came in behind me wanted to know what the delay was about. I told them I had no idea. Both parties went to talk to the service desk. The woman directly behind me decided she couldn't continue waiting. "Why did I bother making an appointment with such a long wait?" she asked. I told her that I had made an appointment as well. Is this a daily event at Auto Nation Carlsbad? I know this never happened when the dealership was Bob Baker Hyundai, or Carlsbad Hyundai. It wasn't until just before 8:40 that I was able to drop off my car. Not a positive experience by any stretch of the imagination.

  Vanessa Keating
a month ago
Update- Associate was very short and to the point, not very friendly. I was told after leaving my car that I will need some parts ordered and it would take 2-3 days. Here we are on day 5 with no word. I ve been trying to contact the representative and have yet to hear from her. I ve texted and called with no response. I finally talked to the parts center and they couldn t find the order so now I m just waiting again. Not impressed and ready for my car to be fixed so I don t have to deal with them again.Finally the following Monday (a full week later) I reach out and finally get a response that somehow my parts never got ordered so now I have to wait an additional 2-3 days. I get a text that the parts are in and set a time with the associate to drop off my car Friday morning and is promised to have it back before 4. When I arrive at 8am, my associate is running late. Then she calls in and doesn t show. Another lady takes over and is extremely nice and courteous but is confused by me not having a specific appointment time and also that I was promised a before 4 pick up time due to my husband being deployed and having to pick up my kids from school. All in all, I finally got my car back and at 4 but the whole process took 2 weeks when it should have been less than one.

  William Davidson
a month ago
Sales team is good but IT systems are truly dreadful. After 2 hours we gave up on completing the purchase. Came back the next day and was able to purchase in about one hour. They will need to be much more streamlined and customer centric in their transaction process or face a bleak future.

  Debbie Cobb
a month ago
I don't typically leave reviews but the service department experience was terrible. First, we made an appointment online, only to learn that the online appointment system doesn't actually book appointments. Took about an hour to get the car dropped off. The advisor, apparently working on commission, added a bunch of things that they said needed to be done but didn't go over the list and just required signing to authorize the work even though we brought it in only for a specific issue. Couple days later we get a call to authorize additional work (to replace spark plugs). Asked the price (he didn't volunteer the information), and said ok go ahead. Couple days later and no update. Then randomly received a text that the car was ready. Texted back some questions. No reply. Called to ask the questions and was told I'd get a call back. No call back. Ended up going to pick up the car. The first thing they said was they couldn't replace the spark plugs because I had declined the work. Huh? Then I was reviewing the bill, and they charged for a tire rotation with a note underneath "did not perform tire rotation". I had to ask for the charge to be removed. How unethical can you be to charge for something and then note that you didn't perform the service? On top of lying and saying I didn't authorize work that I specifically authorized. And no status updates after having my car nearly a week. And to make matters worse, they didn't even fix the issue we took it in for! Never going back.

  Bob Gregory
4 days ago
My confirmed 11:30 appointment was not in the Service DEPARTMENT system. When I proved my appointment with the email I had received, the service agent processed put mi in line for a timely service. They couldn t wash my car as their car wash wasn t working.

  Liz Hubbard
a month ago
Our sales person was great. Not pushy. Helped us get the monthly payment we needed. Finance has us in and out in no time! Gave 3 stars for facilities b/c there isn't public parking.

  Daniel Shriver
a month ago
I came in for an appointment at 9 am. I dropped my palisade off for an oil change and tire rotation as well as two vehicle recalls ( software update and wiper arm replacement) I was told it would be approximately 4 hours to complete everything. I advised them to please not wash my vehicle because it was ceramic coated and left a rear view mirror placard to remind them not to wash it. Fast forward to 3:20 in the afternoon, I sent a text message to the service advisor asking for an update with no response. I finally show up to the dealership at 5:20 and find my car sitting in the service drive with water still dripping off the car. I walked into the service manager s office very frustrated about how long they had my car for with no communication or updates and also how my car had been washed after telling them to hold off. My detailer looked over the car and found superficial scratches in the ceramic coating. These scratches with have to be completely buffed out and recoated. They advised me they would make it right . The next day I checked my email and noticed I got a speed alert at 90 mph in car country Carlsbad at 4:19 in the afternoon when the dealership still had possession of my car. This was extremely disappointing after all the issues I had so far experienced. I called the service manager to tell him about the speeding and left him multiple messages and an email with no response. I have called over 20 times and have gotten no return calls or emails from any of the upper management of the dealership. This is beyond poor customer service and this dealership has lost all my business. They are unprofessional, do not follow simple requests, have terrible communication and most importantly no respect for their customers car. I hope someone reads this and gets to the bottom of this situation. Almost two weeks since my service and I have yet to receive one phone call. What a joke of a dealership. Bottom line do not take your car to AutoNation Hyundai of Carlsbad.

  Betsy Winsett
2 months ago
When I arrived a few minutes early there were cars parked everywhere in the service area. Took about 10 minutes for my service person to get to me. He indicated my car would probably be completed around 9.30. At 10am was told technician was done but he didn't have paperwork upfront. When I went back to the desk at 10.30, still no paperwork. I had to ask if he could go back and retrieve it. I'm used to Toyota service which is much more professional and efficient. Plus Toyota s waiting area is comfortable and spacious.

  Melissa Rodriguez
a month ago
There is a lot of disorganization in this place, check in process was quick. Picking up was a different story, went in at 5pm and there was one person at the counter, the second person rushed out with myself and 3 other people waiting, no acknowledgement of any of us waiting. There was no one else in the service dept, seemed like they all took a break at that time and all came back 15 minutes later. Lastly my summary said I had received a car wash, I didn t.

  Jeff Nelson
2 months ago
They didn t fix the car. There s a distinct buzzing in the driver door. Something is loose and it vibrates at freeway speeds. They said they couldn t hear it (I listened to it all the way home from the dealership). They didn t trouble themselves to look any further.It s not just this one incident. The car was up for a recall but the web-site said there were no available appointments. I hadn t set a date range which means the site was saying that it had no available appointments, ever. I had to go in person. The people there gave me the impression they knew nothing about the car. And that I was wasting their time.I m changing dealerships.

  Linda Sounart
a month ago
I asked for the first appointment in the day for a minor issue. I said I would wait so please not take long. Litzy was terrific! I was in and out quickly.The only reason I didn t give a 5 star rating was that my husband had a terrible experience a few weeks ago. He couldn t even get into the lot because of too many cars and had to come back a few days later. It took all day for an oil change. That s ridiculous!

  Max O'Reilly
2 months ago
Very poor customer service. I spent a whole day being avoided, transferred to different departments and only getting voicemails, with no callbacks. I have 1 month left on my current 3 year lease and I had a sudden error due to an issue with the transmission sensor. I had to pay to get it towed to the dealership and was told that it would cost me over $600 to fix and it would not be covered under warranty as it appeared to be rodent damage. After many hours I finally spoke to the GM and he told me there was nothing he could do because I wasn t planning on renewing my lease, and that was the only way he could make it go away . He gave me a small discount on the repair but it still cost me $487 to get the car back, which I will have to return at lease maturity and pay further fees to end the lease. Even as a long time leasing customer, I was treated like scum because they aren t going to make any more money off of me. I would not recommend doing business here to anyone

  Christopher McCallister
a month ago
Good salesman and finance guy but after driving car off lot found a large hole in skid plate and found that the front safety camera is broken. Have asked about the 90 day warranty covering this and have been unable to get an answer. The best they could do was tell me to bring it to the service department to see if the warranty covers it. Irritating part about it is they were not upfront about the damage. I probably would have still bought the car but this leaves a bad taste in my mouth. This is the first time I bought a car without my mechanic looking at it first. Lesson learned.I have booked an appointment on Saturday at 9am to resolve the camera and skid plate issues. I will update later with end results.

  Bennie Binford
3 months ago
I am not pleased. I had an appointment for an oil change. I came in and it happened to be the rare occasion when it was raining. I asked the gentleman if he would put a cover down in the car to protect it from the dirt. He said yes. Then proceeds to just get in my car without a cover for the seat or the floor. So I asked him to put the covers down like he said he would.Then I go in to pay and he tells me 3 different prices for oil change and that labor is not included in the $110 dollar price and nor is the parts included. So I asked what s the parts ? He said the oil! So in retrospect it was about to cost over $160 for an oil change and dirt and water in my car. But could cost more

  Mark Freeman
3 weeks ago
It was annoying to have to return for a second anti-theft recall.When I arrived at the dealership they were short staffed and although four employees were there, no one knew how to check me in except the manager, who was otherwise occupied.The good news is that they did provide Lyft roundtrip to my home so I didn't have to wait for the repair to be completed.When I picked up the car, I was repeatedly assured that I would receive an emailed copy of the invoice, which was required to receive a rebate. When I called to inquire I could only reach a call center. No one had a number for anyone working at the Carlsbad location. I left additional messages by phone and email.I never received a reply or the the electronic copy of the invoice.A frustrating experience.

  Shelby Solomon
4 weeks ago
Came in for my first oil change and tire rotation. Made an appointment two weeks in advance for 11 a.m. Told the service rep that I needed the car back as soon as possible for an appointment in the afternoon. Asked if 1 p.m. would be possible. It took three hours and no one ever called to tell me the car was ready. I had to demand that I get the car back whether it was ready of not, only to learn that it was ready. I was not happy, but service people were road and un responsive to my concerns. I will go out of my way to find another Hyundai dealer next time.

  Jim Koutras
2 months ago
Can't get feedback on when my car will be ready. It's a simple door handle fix under warranty. Sure you can call or use the handy text messaging for their service consultant, but the answer is always they'll get back to you shortly which never happens. There is no understanding that customers rely on their car in coordinating work, kids, obligations, etc. Heading into day 4 now with no insight into when the car will be available for a simple fix. Tbh, back when it was Bob Baker it ran much better. The phone number listed in many responses here just loops through useless selections none of which get you to someone who can solve things.

  Joanne Goglia
a month ago
I absolutely LOVE my 2022 Ioniq5 but the dealership in Carlsbad where I bought the vehicle is a disaster. I called three times over several weeks to confirm that a part I ordered was on its way before it became time for my service appointment. Each time I called to inquire, I was not able to get an answer from the person on the call and I never got the "call-back" from the service dept that I requested three different times. When my scheduled appointment arrived, I drove to the Carlsbad dealership for nothing because the part had not even been ordered yet. So after waiting three weeks for my service appointment, I was sent home without getting the repair I needed. Furthermore, when I waited at the dealership for my car to be taken in, I could tell from the overcrowded condition of the lot that the dealership was overwhelmed and understaffed. I am so disappointed by this dealership that I will sell a car I love if I can't find a Hyundai dealership locally that provides decent service. My advice at this point: no matter how good the product is, if you can't get service when needed, then buy a different brand.

  Brock Seraphin
2 months ago
My 2018 Kona A/C stopped working in June with only 40k miles on the car. It took a month to get an appointment, and the dealership had the car for almost two weeks. The a/c stopped working a week later. I finally took the car back in January (because I couldn t be without my car for another week). The a/c stopped working again after 3 days.When I called in to see what they could do and requested a loaner given the two failed attempts to fix the car, I was left on hold for 10+ minutes. The only help they offered was for me to bring the car back, noting it would be a two day wait before they could even perform diagnostics. The guy on the phone also couldn t even confirm the car service history relating to the a/cTerrible service. Staff seems miserable. Service time is slow and communication is poor. I would give negative one star if I could.

  Hayley Everhart
a month ago
I set up a service appointment on online for same day pick and when I checked in, I was told that s not an option and the car has to stay overnight. I understand scheduling mistakes happen but the service rep overall was unfriendly and rude. I got a call later in the night to discuss what the issue with my car was and what the final price was. I never got a call telling me when the car would be ready to be picked up. I called multiple times the next day and every person I spoke to said they can t get ahold of my service rep to tell me if my car is ready to pick up. I decided to drive over there and the car was ready the whole time & found out that he had the day off. I don t understand why no one else could have told me the car was ready. Will not be returning.

  Jessica Bigus
2 months ago
Staff is very polite and friendly. They were also apologetic for the wait. It took two and a half hours for an oil change and a tire rotation, which imo is silly. If someone has an appointment at a certain time, why should they wait for that long because of poor time/schedule management? The GM should be held accountable for the delay in service.

  douglas smith
2 months ago
I had two visits for service. The first one for a turn signal bulb replacement went somewhat well. The technician replaced all three bulbs on the front passenger side when specifically only one was to be replaced. Your service advisor removed the extra charge.The second visit took time to get the replacement part. I was to be advised when the part arrived so as to make an appointment. The parts department did not inform the service advisor that the part was in. When I went in for the repair at my appointed time, through no fail I his own, a second advisor was unable to access my existing service repair ticket. When the original service advisor found out that the proposed replacement was primer coated and, I was advised, it would delay the repair for a couple of weeks for a color match and cure. We then went to plan B where just the mechanism was replaced inside the cor matched existing housing. Not the best experience presented by the new organization.

  Avery E. H.
2 months ago
I made an appointment well in advance to get an oil change. I got there 15 minutes before my appointment had to wait 45 minutes until someone came to help me. They then told me that instead of an hour and a half it would be four hours because they were running behind. I had come from out of town, and had nowhere else to go, except wait there. They did offer to make me another appointment however, since I drove an hour and a half to get there, I wasn t going to do that again I will go somewhere else.