Santa Cruz Toyota Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Manny Lopez
3 years ago
Very helpful staff specially Stephen Hurley!! He made my first purchase very fast and easy!!! 100% recommend this Toyota dealership. Amazing customer service from everyone! Makes you feel at home!!

  Pablo Yale
a year ago
Ordered a part for a customer. Got the part much faster than other Toyota sites. Still would've like a call or an email saying the part was ready. Never got one. Keep working on that 5th star guys. Sometimes it's as simple as picking up a phone.

  Michael Gomes
a year ago
I asked for a price for labor, and they literally said they could not give it to me. I went back and tried to get it before the service was performed, and they still didn't give it to me. when I left with my service complete they still didn't give it to me, and gave me only an over priced list of materials for the car. I literally payed $667.00 for an oil change and rotation of tires. These guys are terrible, proceed with caution and ask for a labor bid and see what happens.Service: Auto maintenance

  Susan Burnett
a year ago
Stop by Santa Cruz Toyota services on a Saturday to get my windshield fluid topped off. I didn't have an appointment but they squeezed me in and got it taken care of and I was on my way within a few minutes. Highly recommend Santa Cruz Toyota.

  Sarah Morgan
3 years ago
Good service and it's wonderful having them provide the free shuttle. it's also really nice to have your own service coordinator assigned to your case so that things can be explained well to you. However, they take longer to do service than some other places because they're trying to work on a lot of cars at once to get the most financial gain from their service center. For example, an oil change can take a number of hours

  Amber D
4 years ago
I've had nothing but excellent service here. The only reason I'm not giving them 5 stars is because I just recently bought my 4Runner and I haven't had any real issues with it, so I can't say for certain how they'd do with anything other than regular maintenance. Every service tech I've met has been incredibly friendly and helpful, and they even WAS YOUR CAR if you ask. One of the few places that don't talk to you like an idiot when they realize you're a female.

  Jonathan Porterfield
3 years ago
This shop has not only abandoned the over and above concept of customer service... they have perfected under and below expectations for service. The smallest question is $175 to diagnose and good luck from there. Every dealer will wash the outside of the car by default after service - not Toyota Santa Cruz.If you are covered under warranty, you are stuck with them. But don t spend your money with them for anything else.Service: General repairs & maintenance

  C Insight
5 years ago
First time I went there for scheduled maintenance on my spouse's car. The customer service office is a small open-style compartment in the garage right next to the cars waiting in line. Kind of cold and impersonal. I found the service person more interested into making some money and speeding up than taking the time to explain everything in English terms I can understand. Ocean Honda is doing a much better job for my own car..

  Jonathan Smith
5 years ago
The toyota service center has been great so far. I have only taken my car in one time for its 5k servicing so my experience is not much, but I will update as I go.The service rep sent me a text message as soon as my car was done, and it only took 20 mins of the hour they told me I would have to wait.

  Alyshia Manzella
a year ago
I am a long term Toyota of Santa Cruz customer. Always great service, fair prices, rides to your home or work while they work on your vehicle

  Tony Morosco
4 years ago
Abysmal shuttle service. I called Toyota, was transferred, then put through to a person who would schedule me a ride. But had to leave a message on a voicemail. No phone call 15 minutes later, so called again. Toyota then scheduled a ride to Enterprise rental company, and said it would be about 20 minutes.They have a nice web app to track progress. I did so, and when the driver approached my exit (about four blocks away) it showed me as having been picked up, and did not refresh at all.After ten minutes, called Toyota again asking about a ride. Voicemail again. Enterprise closed, leaving me and quite a bit of work gear on the street.Eventually they called me back and scheduled a ride again, very close to closing time. And didn't apologize.I was picked up, got to dealership repair, picked up my Tacoma, and headed out. So not exactly pleased with service.

  Rebecca Davis
4 years ago
I had the pleasure of buying a 2017 car from Toyota of Santa Cruz a few weeks ago. I would like to thank and acknowledge Stephen Hurley in sales. I was nervous dealing with a car salesman . But right away I learned that Stephen Hurley was not a high pressure car salesman. Stephen is a knowledgeable, Professional, very nice, respectful and patient person who helped me find the car of my dreams. And then he went the extra mile and after I purchased my car Stephen explained every feature of the car and even paired my Pandora to the car!I would also like to acknowledge Tom who had the difficult position of hammering out a deal regarding the cost of the car. Tom was very professional, kind and worked with me to help me get the car of my dreams.I guarantee you will have a great experience at Toyota of Santa Cruz. They really do make your car dreams come true.

  Richard Rivera
2 years ago
Nice Experience At The Parts Department, Spoke With A Gentleman Whom Has Been Working There 8 Year's, He Knows His Parts, He Was Very Helpful Thanks Toyota of Santa Cruz, 'Once You Ride The Wave" You'll Always Want To Come Back, From Sales To Service To Parts, "Fantastic Dealership"

  Jake Orlowitz
4 years ago
They know what they're doing, they do it fast, and they do it right. Keeps cars in proper maintenance and removes any doubt about reliability. Shuttle service is friendly and useful for heading home during a repair. Quality, efficient service.

  Gustavo Ortiz
3 years ago
I always go to toyota for my 5000miles service, i am a high mileage driver so i go there every 2 1/2 months, they always forget to do the carwash after the service then on my last visit last month they didn t refill the water on my wiper fluid so i am wondering if they are really doing the routine check.Service: Oil changeService: Oil change

  Sandee Kendrick
3 years ago
Complete disappointment is all I can say. This store used to be great, not sure what has happened to their service! Moving our 3 Toyotas from Santa Cruz Toyota to Stevens Creek Toyota for service.

  David Lederman
3 years ago
Staff was friendly and service was done before the scheduled time. Lots of space to sit and wait and they even offered to give me a ride to and from work.

  Ramana
2 years ago
If you're into smarmy old white guys pushing your boundaries and trying to sell you on unnecessary services, this is the place to go. Also, everything that I have a reference for at my normal mechanic costs $75-125 more here.

  Steve Demkowski
4 years ago
I drive my Trucks over to there from San Jose as they have the best service department. I buy my trucks and have them serviced there. Learned the hard way through the years that this is the best place.

  Joel braga
2 years ago
Customer service in the parts department was excellent..they made sure I got the right parts which I needed for my Toyota vehicle. Thanks

  JCrew Zak
2 years ago
I wish they had better customer service. Prices are high and do not take the time to tell you why exactly they are recommending a given service.

  Eileen Halvey
3 years ago
I bought a used Sequoia. After 2 months the battery was dead. They replaced the battery with no charge! Excellent service!

  Victoria Wells
a year ago
Called a couple times to get the price on an oil change and to reset my maintenance light. Each time I was directed to voicemail...

  Brandon Raasch
a year ago
$999 for a 60k service? Its mostly fluids and a tire rotation? Find a local mechanic and save your money.

  Pat James
2 years ago
Have been going to Santa Cruz Toyota for years. Very happy with their service, parts and personnel!

  saul munoz
6 months ago
Good experience whit the costumer and service

  Ted L. Johnson
4 years ago
Good service, not many choices. It can be very expensive. Expect to spend $1,000 every time you visit.

  Greg Finney
3 years ago
Isidro was excellent at informing me of scheduled proceedures and found nail in tire saving me the trouble of flat; highly appreciated

  Debbie M
3 years ago
The best customer service I've had to date! The shuttle service was excellent!!!

  Laura Lezama
2 years ago
The services today with Mikell was excellent. I appreciated his attention