O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D P
a week ago
First time visiting today. What a great experience. Got there right at open and the person behind the counter greeted me and asked if I needed help. Described what I was looking for and two minutes later I was out the door. I love people like that! Thanks for making it easy! I'm horrible with cars.

  Jesse Pate
a month ago
These guys are a fantastic team they are knowledgeable in finding parts, helpful with installing them and expert consultants with car repairs. The Canoga Park guys always find me the right mechanic for the right job. They are the guys I turn to first. Thanks very much!!! Jesse Pate

  Esteban Morales
a month ago
Got hung up on twice after hanging out on hold. Store doesn t carry oil that website says is available in store (same problem at another O Reilly s). No choice but to go with Amazon.

  Richard Bandala
4 months ago
Bought rotors for my honda. Unfortunately the employee was bot able to answer questions regarding how long the rotors last ir how the warranty worked.Regardless I bought the rotors because I really needed them. The worst part of this experience was that he sold me the wrong part. I only found out when my car was lifted and dismantled. I ended up buying the parts from a different company and eventually returned the rotors for a refund.The lack of training/ knowledge from this store is unacceptable. Never doing business with this company ever again.

  Heidi Wilson
11 months ago
I always enjoy going to ORiellys. They are always available to help or scan your engine, check tires, help with what needed. A+

  Jennifer Kern
2 weeks ago
Good selection of parts and the customer service isn't half bad either

  Leo Vigil Leviste
4 months ago
Fast service with the help of Andrew!He even helped me fixed the brake light.Thank you very much Andrew!

  WebWorks Agency
4 months ago
Awesome place!! No comparison w autozone or pepboys! They got everything with best prices around guaranteed! Love this store!

  Jack Skellington
9 months ago
It s so sad that I just need a battery replacement and no one would help me bacause they are busy having their barbeque party.

  Rosvil Walter Moreno
a month ago
The guy at the counter did not know what he was talking about, trying to up sell items not pertaining to my vehicle

  Esmaily Beza
8 months ago
Came here for some filters. They didn't greet me, just stared. I asked them for the location of the filters, and they just said, "it's in the back." I was honestly confused as to what I needed to buy so thank God they have the phone thing to check what was for my car, but i was still having a problem locating it one of the filters. When I finally took the courage to ask for help, the young male seemed bothered to go help me. Bad experience.

  jessica rodriguez
a year ago
I come to get some oil and a battery for my car and there was no parking the employees park like if they own the places

  Jason Stalboerger
4 months ago
Friendly and knowledgeable staff and reasonable prices.

  Fernando Ortiz
9 months ago
I highly recommend O'Reilly for all your automotive needs. They offer an extensive range of products, including tools, special tools, and auto parts - all conveniently available under one roof. What sets them apart is their affordability, with prices significantly lower than those of OEM dealer parts. Say goodbye to the hassle of visiting multiple stores or paying exorbitant prices elsewhere; this store covers it all, making it the go-to destination for any car enthusiast. The parking lot is huge enought for even bix truck drivers to park and get parts.

  Franklin Clay
2 months ago
They got the parts you need at a price you can afford.

  Ceruleandrms
4 months ago
Fast service, good experienced crew. All good

  Josh Welch
7 months ago
Very busy store, but had the parts I needed and the people were nice.

  Shawntay
a year ago
They are no help they are prejudiced to people of color. We needed help and my daughter ask for help and the man had a bad attitude and kept ignoring. Ended up leaving but will be reporting them to the cooperate.

  Yazmin G
2 years ago
Staff here very professional & courteous. They are very knowledgeable of the parts they sell, compared to my Culver City Center Staff. Oh how nice to know that I will not have to make multiple returns due to wrong parts. Thank You All

  Dave Matthews
3 years ago
Helpful staff, usually has in stock most items I ve needed. Prices are reasonable depending on items. Parking here kinda sucks, lot lanes are a little smaller in front of the store, and people don t seem to look before pulling in or out of spaces.

  sean Ilejay
3 years ago
I visited O reilys to use the loan diagnostic tool program this past 09/12. Because of covid, oreilly techs have let me scan my car myself lately with just a check in of an ID. I realize the proper protocol is to have the tech scan for me. I got it.As i approached store manager Anthony and inquired about the obd scanner, he told me oreillys doesnt offer that service.I would expect the manager of the store to pursue the point of sale at this instance- a well trained manager would attempt to correct my understanding of the idea and lead me in the right direction so i could get a scan on my car (whether it be me or him)I mentioned that i had seen the obd scan resource was advertised on oreillys website, as well as various ads on pandora, social media, etc.Still, he insisted oreillys does not offer any sort of service.Other customers who were waiting in line and heard our conversation even volunteered to help clarify my needs, uttering their best guessed name for this service- one gentleman even went as far as pointing out another oreillys tech providing obd scan service right outside at that moment.Store manager Anthony proceeded with smug response We dont loan obd scanners At that point, i got in my car, drove 3 miles down to the next nearest o reillys. Mentioned my desired to the service tech at chatsworth, and he was able to finally provide me w scan.I understand that i may have not used the correct terminology to reference your resource obd scan protocol, but it seemed like Store Manager Anthony from Canoga Park, CA Oreillys branch had other reasons for intentionally refuting my service.I have previously visited that exact branch multiple times, having encountered other employees, as well as another store manager- never have a worse feeling walking out of an auto part store.Normally, I stick to pep boys/autozone/Napa, when it comes to automotive supply. I recently just started giving O reillys a chance because it was local to my temporary stay in Irvine.However, despite the 4 previous months of solid customer service from other techs, it is because of my poor customer experience at Canoga Park, CA Oreillys Autoparts in the hands of store Manager Anthony, from now on, i will never step foot in an Oreillys Auto Parts again.-For those wondering during this covid season, yes i was compliant with the company policy of required masks in store. I had my mask on during my entire visit. And was respectful at all times during my encounter.

  Jeff Ellman
7 months ago
Auto parts store. Good selection of hard parts, if they don't have it they can usually get it.

  Milt C
2 years ago
Why hire such lazy employees? Came in to get a battery swapped out and the guy looked at me like I was speaking another language. Then his coworker said came over without even looking up and said we can t do it well you just lost out on a 200 dollar sale because you don t want to do anything besides ring up sales.

  Punj Abi
2 years ago
One bad experience I went to exchange brake pads I bought lifetime warranty and guy said me sorry we can't exchange pads bla bla I said they r with lifetime warranty he said sorry and same pads I took to AutoZone and they exchanged with new brake pads in one second without looking conditions of old pads and in 5minutes I showed to O'Reilly guys and he was feeling shame because he tried to cheat to make money.thats bad...bad experienced onetime always they r good with me..idont know why cashier lied to me only for 20 dollars pads

  Kay Vee
3 years ago
Most unprofessional staff ever.I ordered Wagner rear brake pads yesterday (07/19/2020) in store with Alejandro and he said it will be in store tomorrow (07/20/2020) which is today.I left my job early to get the brakes done, went to the store to pick up parts and they said looks like our staff forgot to send order.So basically never rely on this store team. I left my job early, lost money and wasted time for nothing.

  Scott Wood
4 months ago
This is my go to place for auto parts If something's not in stock they seem to be able to get it quicker than other locations. At night there are a lot of people that hang out around the front of the store. It can be kind of intimidating but I've never been bothered by anybody

  Michael Williamson
2 years ago
Great experience, quick helpful service. Victor got me the information I needed, and even provided helpful recommendations when deciding between options. Appreciate it!!!

  Payam Naffas
6 years ago
"We don't have this item" or "it doesn't exist" is nor in their vocabularyVery mi s a s helpful people. Always ready to jump and help. I have been going there for the past 10 years and love it

  Michael Chatterton
2 years ago
You got autozone right down the street. So what they don't carry or if your just am oreily type of guy or girl thats cool. Neighborhood is rather sketchy. Pulled up to security out front with a big whoo raw

  Video Ninja (Taylor Helm)
5 years ago
They had what I needed! Let me fix my car in their lot. Line was long (autozone next door was closed) but it moved very fast. They acknowledged me when I stepped into the line. I'm normally a big autozone guy when I don't have time to get parts online but these guys rocked. Jon and the two other guys there today rocked it! Thanks!Edit: ONE STAR! I picked up spark plugs when I was in last time. Gave the year make and model of my car. They gave me the wrong spark plugs. Not even the brand I payed for! It went straight from his hands into the bag so I didn't even see the box. Bullcrap right?So I go back. Get the set of spark plugs I payed for after calling on the phone to make sure that they were for my year, make, model and ENGINE.Then when I'm changing them out, it's the wrong spark plug again!I'll be going back in the morning one last time to get my money back, I'll be at Autozone from now on.Do you know how much of a pain it is to take out your spark plugs and have to put them back TWICE and still not have the right ones?