Dick's Community Towing Campbell

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mayra Padilla
a month ago
Michael Valenzuela, is the best was patient with me when I was running behind. He went the extra mile, if you love your care as much as I do, you will appreciate the service he provides. The best example for Dick s Community Towing & Transport! I highly recommend him! Thank you Michael for your respect for my little BMW! It was a pleasure meeting you, and if I know anyone the needs help I will recommend you. Have a wonderful day everyone!

  Robert Rusconi
3 months ago
I hired Dick s towing to move a 40 foot storage container that was fully loaded so my neighbor could water proof his building. Rodney the Tow operator did a great job moving it out and back. Very professional company.Thanks Rodney and Glen

  Brandon Adames
a month ago
As always, all around great service. Had the absolute nicest service over the phone. Then, Heath arrived within 20-30 minutes. Dude was super quick and professional! Thank you all

  Marcel Kiefer
2 months ago
I ve never had a pleasant experience with a tow company . Until now. At a difficult point in my life where everything seemed to be falling apart they took this horrible situation and turned it into a experience that made me grateful to have them handling the situation rather than another tow company. They really have a great way of handling customers and they showed me kindness and generosity when they did not have to. Technically they could have got more money out of me but they put a cap on the storage fees and that was the only reason I was able to get my truck back. Everyone was friendly and helpful and the girl who helped me at the counter had a bubbly and friendly personality that just couldn t help but make the whole situation a little more bearable. Thank you all.

  Justin Whitaker
a month ago
Roberto Garcia, one of the best individuals I ve ever met, professional courteous, respectful. He knows what he s doing (19 years) extra conscientious, wonderful person. Every vehicle is secure and safety taken care of from the moment he arrives on scene.I have put Roberto s card in both of my children s vehicles so that they know who to call if they ever need roadside assistance. Great service, great guy, give him a call him if you need roadside help.Thanks again Roberto.

  Venkatesh Pandian Dharmar
6 months ago
Roberta Garcia made my day better by taking care of my car when it became non drivable. Roberto explained the entire process and took good care of my car.I m so glad he came to rescue my brand new but faulty Tesla.Thank you Roberto.Service: Car towing

  Jaiden Athanassias
2 weeks ago
Driver John Zowin towed our car after an accident. He was fast, kind, helpful, and full of information we needed. When we stopped by the lot to retrieve possessions from the car, the staff were incredibly helpful. You can tell these employees like the company they work for.

  Rally Sol
5 months ago
Had a really great experience! Michael was quick to respond and very diligent about loading and securing my car without damaging it. Great conversations during the long haul home made the miles pass pretty quick. Would absolutely recommend!Services: Car towing, Long distance haulingServices: Car towing, Long distance hauling

  Tina Li
6 months ago
I had a car accident on the 280 on the afternoon of October 11th. I was very lucky to choose Michael's towing service. His work was so professional, he paid great attention to details, and he was always considerate of his customers. It comforted my bad mood. It was very grateful!Service: Car towingService: Car towing

  Diane
2 months ago
Excellent experience! Michael V. was very polite, prompt, helpful and he did an excellent job replacing my cars battery. The woman who answered my call was also kind and helpful. It was very convenient and reasonably priced. I would highly recommend them.

  Claire
2 weeks ago
Rodney and Heath did an excellent job towing my car, which was in a challenging position and whose back tires were flat and non-operational. My car was wedged into the corner of the garage (another car recently ran into the garage and pushed my car into the back corner). Rodney and Heath thoughtfully and carefully got my car out and parked it in my front driveway as requested, and finished in exactly an hour. The total charge was $230 (including mileage to my home), which in my opinion was very reasonable for the work done.

  Adriel B
3 weeks ago
Best Service ever!! I called them after my wheels were stolen ( all 4) from my car and my car was left on 3 bricks part of the car was sitting on the ground I called my insurance and Libby got in touch with me to get more details about the situation! She was very understanding of what exactly was needed (get the car to the repair shop without dragging the car onto a flat bed) and she assured me that everything would be handled and also listened to my request to let the drivers contact me about 10 mins prior to arriving (so I can get the car ready) . minutes later I got a Call from Heath and Charles that they would be on their way to get the car. They arrived and were nothing but Professional to me and listened to my concerns of the situation. They took the most care of the car getting it onto the flatbed without adding more damage to what was already there. I was with them watching it, and they used their expertise and experience to get the car safely off the blocks and onto the flatbed without adding damages. Hats off to them! I would recommend them for any tow and will be contacting their team for any future tows (hopefully not for this reason again) in the future!

  Marie Echevarria-Reina
a week ago
Jarhon, the tow truck operator, was extremely helpful and patient. I needed a tow truck because I was in an accident and Jarhon arrived at the scene quickly and waited for me to finish a call with my insurance company. He drove in front of me as I got off the highway and loaded up my car at a nearby parking lot. My safety was his top priority. I'm very thankful that he was there to help me and highly recommend his services.

  Bryan Fenech
2 weeks ago
Roberto Garcia was very helpful and friendly. He quickly greeted me and hooked up my car and confirmed where it was going.

  Joan Luo
2 months ago
Michael is great! The Tesla support told us it s 3hour ETA but Michael came to our house within one hour. He s super skilled and friendly! We are glad that he s the one helping us!

  Kevin J
a month ago
Just A+ all around! Heath is a true professional and got our car down from CarMax in San Jose to Marina and picked up the loaner car without any issues. Through and through very happy. Highly recommend!

  Marissa Cruz
3 months ago
Roberto Garcia came to help us today. He was amazing and very helpful. He helped me understand the issue with our work van and went above and beyond to help us. We ll definitely be asking for Roberto next time!

  Lex Montes
3 months ago
Heath was truly exceptional! Getting your car towed after Christmas is no fun- but with good company and a reliable guy, it's not so bad! Thank you, Heath, for getting me to the service center safely- appreciate your kind words and fantastic service!

  Michael Nerby
7 months ago
Unbelievable service from Gary & John. Legends. Kind, friendly, considerate folks. The boss should give both of these gentleman a raise. We were broke down on Soquel San Jose rd, AAA was basically non responsive, at one point they told us it ll be 48 hours! Until we could have a tow. We waited 2 hours+ with still no communication, we finally decided to call direct to a local company, and wow are we glad we did. Dick s answered the phone quickly, responded on site within 20 minutes or so. Then Gary put two and two together with our AAA call. We got to Campbell and John then proceeded to take us all the way back to Sacramento. Top notch bunch there at Dick s, real local feel with quality people. Couldn t be more thrilled to be home, instead of the alternative. BIG Thank you to Gary and John for really helping us, being so friendly, and over the top customer service.

  bill stevenson
7 months ago
Roberto Garcia did a great job helping me take delivery of a Harbor Freight US General toolbox to my house. I could not imagine things going more smoothly. Thanks so much!Service: Car towingService: Car towing

  Karen Joe
a month ago
Great experience- Heath came out very promptly and was personable and helpful. Great service and effective communication. Came out very quickly as well! Highly recommend this company!

  Christopher Hunter
5 months ago
Roberto Garcia was the best tow truck driver we have ever had. Great customer service and professionalism. Hope every customer gets treated the way Roberto treats his customers. Will highly recommend him and your services to everybody. Thanks a bunch Roberto and Dick s! Happy customer over here.Service: Car towingService: Car towing

  C Cortez
3 months ago
Heath came quick to pick up car , it s non drivable so pushed car to a different parking space hooked it to tow and after a few minutes took car to shop location. Thank you! Happy New year!

  Stu Bright
5 months ago
We would give Roberto Garcia the highest possible rating! He is an excellent Tow Operator and a top-notch mechanic. Here is a man that really loves his work. He genuinely enjoys helping people! He has extensive automotive knowledge and is a true problem-solver.He provides a little ray of sunshine into an otherwise dreary situation. He spreads a little bit of love everywhere he goes. His positive attitude is infectious.Without a car, my brother and I had to ride our bikes to the location where the car was stranded. My brother had a stroke in 2018 which left him unable to ride a two-wheeled bike so he rides a tricycle. I could fit my bike into the back of our SUV, but my brother s trike would not fit. He was exhausted and was not looking forward to the ride back home. Of course, Roberto solved the problem by offering to put the trike on his roll-back along with our car and give us both a ride home.He knows cars and trucks backwards and forwards, and his trouble-shooting techniques were beyond compare. He is also a very caring individual, and to him, customer service is the top priority. We would highly recommend Roberto and Dick s Community Towing & Transport to anyone in need of mechanical help or a tow.Stu and Grant BrightService: Car towing

  Govind Prabhu
2 months ago
Heath Condie was warm, friendly and diligent with the process. He walked me through various options of figuring out what to do what the flat tire. He was quick and well versed with what needed to be done. Highly recommend services like this!!!

  james mickanen
2 months ago
Very convenient service during my time of need from beginning to end. Towing of my vehicle was immediately scheduled by dispatch and I was picked up by the driver from my home within minutes and transported to retrieve my car. The driver, Heath, was professional and friendly while working among morning early morning traffic and inclement weather.

  Laurel Deshpande
a week ago
My car had a dead battery and Heath Condie came out and got me and my car safely to a location where the battery was replaced. The service was professional, prompt, and friendly.

  David Lambert
3 months ago
Roberto did a great job towing my truck. He arrived early and explained the whole process. I really appreciate how careful he was getting my truck on the ramp without scraping the rear end. I will call him again if I ever need anothet tow.

  Jose Guevara
5 months ago
Roberto was very friendly and understood the issue that was going on with the vehicle, informed of the dealerships process and assisted in every way he could!Service: Car towingService: Car towing

  Mickey Liu
a month ago
Roberto Garcia was really informative and punctual to get my car towed. Even gave me great tips on how to maintain my tires and wheels