Occidental Towing Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Chapman
3 weeks ago
Amazing experience, especially for a tow truck company! My vehicle broke down on CA-1 and they were able to make it over in about 1.5 hours (reasonable given how remote I was).My driver Evan arrived at the expected time, was extremely friendly the whole time and able to get me some quick suggestions on where to take it to as well.Even though it took a little longer than expected to load and unload (as you can see he had to dig me out), they still charged me a fair price.If you're looking for an honest tow company in the area I'd recommend these guys!

  Maggie Goddard
3 weeks ago
I had a flat front tire on my way home from work at 2:30 this morning. Just my luck, my spare was also flat. Called Occidental Towing, and Evan was there within 1/2 hour. He pulled the rear tire, filled the spare, put the donut on the rear, and put the rear tire on the front. Had me on my way in no time. He s a real nice guy, too. Took the time at that ungodly hour to do things in a way that were safer for me to drive, not just the fast and easy way. Thanks, Evan - we need more people like you!

  Sam Stinemates
6 months ago
Terry was very professional and an expert at his craft. I appreciate his help and his willingness to drive my truck all the way to Ukiah. Very good company.Service: Car towingService: Car towing

  Nicholas Cef
7 months ago
These guys are the absolute best at what they do. I have never in my life felt so at ease while getting towed from a ditch. Top notch customer service and office staff are extremely professional, efficient and effective. God forbid you ever drive into a gully on a full moon or have a dead battery out in the middle of nowhere like me, but if you do these guys are the only ones I call and count on. And a shout out to Dispatcher Erin Phillips! She handled my call and made everything smooth and as painless as possible! Thanks Occidental Towing!5

  Kathy Yellowarrior
5 months ago
I have used Occidental Tow for several years and always had a good experience with them. Johnny the driver who handles the RV calls towing ability was impressive.

  Pavati Veritas
6 months ago
Long-delayed in posting this (and posting under a nom-de-plume) because, Google. But, wanted to give a shout out to Occidental Towing for helping us out over Fourth of July weekend. We had a low-speed blowout in a rural area in Cazadero, and the few other two companies we could get a hold of in the region would not come out given how far it was from Santa Rosa. (The one local repair shop is closed on the weekend).Occidental, I think a man named Jerry, came out and towed us in to Santa Rosa to get a new tire. It took some time because they had other people in the queue ahead of us, but in the end it worked out and they were great about getting our car from a narrow dirt driveway and in to town.We probably would have been stuck over the long weekend if they had not come. So, a big thank you! Hopefully you do not need a tow, but if you do, they seem to be the one to call for Western Sonoma.

  Leif Goldfield
4 months ago
Occidental Tow has helped me out on more than one occasion and they provide a valuable service to the community.

  Brooke
a year ago
Incredibly nice people. They picked me up sooner than expected when my car blew a tire. They then took the time to see if they had a replacement for me rather than charge me to get towed all the way back to where I live in Rohnert Park, which would've been much more expensive. They replaced my tire and gave me a great deal. It was a bad situation that turned out so much better than expected all because of their kindness.Service: Car towing

  Rich Myers
2 months ago
Call anyone else for a tow. Mark wouldn't give price for tow. Ended up being $900.00 dollars.

  Joy Weaver
a year ago
Does not even deserve one star. Waited over an hour for tow only to find out he had the wrong flat bed to tow my car with a dead battery. Horrible customer service. Guy yelled at me for having a dead battery and left. Could have at least helped me charge my battery. Thanks for leaving me stranded a-hole

  Dusti
9 months ago
John at Jerry s Occidental Tow truly was a Problem Solver! He saved me from having to get my car towed. I would highly recommend!Service: Car lockoutsService: Car lockouts

  tor terry
a year ago
Waited over an hour without a callback to let me know they had not dispatched and when I called no picked up. I had to contact my insurance provider to get a hold of them and they let me know that my service wasn t there top priority. I never leave negative reviews. But I had to on this on.service is unacceptable.

  Crystle Rivera
10 months ago
They were awesome! Would recommend them to anyone who needed towing. They know what they are doing and do it well!! Thank you Eben!! Thank you Jerry's Occidental Tow.

  Miranda Brown
2 years ago
Driver was great. Helped find us an automobile repair shop and somewhere with hotels. Had good conversations during the 2 hr ride. Thank you for coming out to get us!! I'd recommend you to anyone (if we lived in CA). Thank you again from a MN family broken down in CA.Service: Car towingService: Car towing

  Danielle Say
2 years ago
Occidental tow is great! From the friendly office ladies to the truck drivers and mechanics. They have wonderful prices and have always been will to work with me. The owner Jerry is kind and caring not just to his customers but his community. All around a great company with amazing staff.

  C Dog
5 months ago
It took them 4 hours to service my call didn t even give a call or text had to call three times

  Kelly Engen
3 years ago
I was lucky to have AAA send this business my way. Fully expecting an expensive auto shop bill, the tow truck operator not only was pleasant and arrived promptly but was able to fix the vehicle issue on site, preventing me from needing the tow to a shop. The tow operator actually saved me money! I am grateful to have been helped by Occidental Towing. Highly recommended!

  janette herrin
3 years ago
Kevin was our hero! Very professional, knowledgeable of his profession, and friendly. My motorhome was stuck in a muddy field---(don't ask how or why I was there )---, but Kevin had no trouble getting it out in short order. The price was super reasonable. Highly recommend this company!

  Talia Sullivan
5 years ago
Occidental Towing is SO fantastic. We are from out of town, we were hit in our rental car and had zero cell service. Terry, from OT came to pick us up. He kindly gave us a ride back to their yard which is so nice. It's tucked away, clean, and very welcoming. Jerry, the owner, came out to talk with us as my husband dealt with the rental car company. He offered to take us to breakfast or anything else we needed . After many issues with our rental company, Jerry personally offered to take us out to the Santa Rosa airport (a 45 minute round trip for him.) He even let me hold his puppy, Chew Chew, on the way. He even gave us a tour of the town. The while staff was kind and patient with us as we worked everything out. I would HIGHLY recommend using Occidental Towing. Very professional, friendly, and knowledgable. Thank you for saving us OT!

  Cecilia R
3 months ago
Great towing company. Mark is awesome.

  Daralyn Schmitt
6 months ago
The guy (Kevin?) was extremely helpful and knowledgeable about what he was doing.

  Zac Conces
2 years ago
Best tow service in the western hemisphere in my oppinion. They're super down to Earth, reasonable and kind. They have helped me multiple times on very short notice and when no one else would have been available or affordable. I highly reccomend this company and it's fantastic people.

  Brendan Swift
4 years ago
I just had a great experience with someone from Occidental Towing, I think his name badge said JC. Got my first flat on a new (to me) car and it turns out the lug nuts have some kind of special custom lock I did not know about. He stopped to help without me even being on his schedule and did all he could do in a highly unusual situation, offering all kinds of advice on how to move forward. Thank you Occidental Towing!

  Kasey Farley
5 years ago
We lost our key in the ocean at Schoolhouse Beach, Bodega Bay. We called AAA and they sent out Occidental Towing. Danny was amazing and got our truck unlocked immediately. Then he went above and beyond and helped us contact a locksmith company that agreed to come out (we had tried calling ourselves but kept getting turned down since it was a Sunday after 6pm). We are from AZ so hopefully we won't need their services again, but highly recommend them.

  Matt B
7 years ago
This tow company is very professional there website is top notch they even have a button you can press to text them and there response time was fast and very helpful. They helped recover my stolen motorcycle that was taken from me 4 months ago. Highly recommend these guys for any towing or recovery needs!

  Midori Wada
2 years ago
Fast, professional, and friendly! Jared came to my campsite to help me with an accidental lockout and got me into my vehicle intact, without a tow. Can t recommend enough! A joy to work with.

  Colin M
6 years ago
Really awful service. Was setup with Occidental Towing through my auto insurance; rescheduled a next-day AM pickup with their office over the phone. Driver showed up 2 hours early for scheduled pickup, blamed me when I called them at the designated time, yelling and shouting over the phone, then refused to pick me up. Left me high and dry.Rude & unprofessional. Especially disconcerting considering they are in a business focused on helping out people who are in troubled spots.

  Rick Day
a year ago
My transmission went out in my truck and they told me even though I didn't have no money in my pocket with a promise to come best people in the world

  Jason Eaton
5 months ago
Their website says open at 8, but they open at 9 in the morning

  Danica Golden
3 years ago
My husband and I are stuck in Bodega bay at Coleman Outlook. We needed a flat bed to move our rig to the nearest auto shop and because it was such a short distance they gave us a break on the price! Very professional, would use them again in a heary beat! Very fast as well they told us 30 mins guy got there in 15! So if ya ever in need of a tow in the area Occidental is where its at!