Putnam GMC Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Manuel Arellano
3 months ago
Damn the lady who stops at this place of service. I took my car to have a sensor replaced and they told me they would fix it for 1 or 2 days and finally they kept it for 18 days of pure lies, they brought me back and I ended up stressed paying $2500. and they didn't solve the problem

  Houman R
4 years ago
The 2016 Yukon XLT had a recall for break software update so we decided to take the car to Burlingame Putnam (what a mistake that was) the car comes back with touch screen going black and Service Driver assist System Error.Service advisor Mark said we have to replace the touch screen and also the module for the error we agreed meanwhile I hade to get a rental for two days which was going to be paid back to through the warranty company all the receipt including my rental which I paid with my Amex was faxed. When the check was issued was payable to Burlingame GMC. I talked to Leo Service Manager on 10/14 and I explained everything he came up with excuses like warranty company they don't pay the taxes or maybe we pay for your rental and many more and I said I have the receipt which I paid out of my pocket I asked him please go and talk to Mark service advisor he knows what's going on also asked him to kindly return my call by end of that day which he never did. I called again left a message for service advisor nothing from him also the service manager and when I called back today to talk the service manager one the operator name Marisela picked up the phone and start being rude.and now I'm getting Service Front camera Error which i don't even have front camera???This is the worst place ever.

  Dave Loftus
11 months ago
Brought vehicle in for a problem with brakes. Made a grinding sound when braking. Figured it was simply time for new brake pads. Technician diagnosed it and said it was the brake booster. Brought it in on a Monday. Was told it would be fixed in 2-3 days while waiting on a part. Not fixed by Thursday. Then promised it would be ready the next day (Friday) Not ready Friday. Promised it would be ready Monday. Not ready Monday and promised for Tuesday at 9:00 AM. They texted me and said won t be ready until 1:00 PM. Finally received it back after 2:30 PM. Took 8 days to repair and $1500 repair bill. Still making the same noise. Nothing is fixed and I m out $1500. Won t return here again.Service: Brakes

  Nenad Milanovi
a year ago
If you are a woman, do not go there. As soon as they see women, their service advisors try to rip you off. Happened to my assistant 3 times here.The latest experience for me was from today when the service manager attempted to charge my assistant (lady) for service that is clearly covered under the warranty. Shameful opportunistic robbers work for this company.Do not buy cars at Putnam and certainly do not service your cars with them. Go to east bay service centers.Service: General repairs & maintenance

  Martin Hernandez
2 years ago
Sales person first denied having, new gmc canyon ( trying to push the sale of a used one). Then was nice and efficient. The finance manager dies not even cover how eager he is to rip you off. I signed because I need it the truck and was not a bad deal( neither excellent). Few days after The sale,the finance manager calls to tell me of this fantastic new contract with a better interest rate. I go to sign papers and when I checked the conditions the new debt in was 5000 dls more than the existing one. I walked away feeling insulted and obviously mad. Not a bad dealer has good inventory,bit this malpractices are even illegal,seriously thinking about suing.

  Eric Swenson
2 years ago
My experience: rep was cool, but techs were too CShit to evaluate my roof damage. So, a week later, no repairs.Oh, but they DID charge me $600 for two new key fobs! Lucky me!

  Julie Loza
2 years ago
I know what the issue is with my car and they basically called me a liar and said I don t know what I m talking about. Also, that my car is just old so it s normal for a car to be over consuming oil. And then said it would be a week and $450 to diagnose it. Said thanks for nothing and drove away! Now I know why I stay away from dealership mechanics. And definitely stay away from this one!

  Miguel Lara
a year ago
Service is completely unsatisfactory, I pay more in $3,000.00 for service this is my 3rd time I bring in again my truck is leaking oil, I can t believe they cannot figure out where the oil come from when they the one touch my truck, now they re taking more than one day to find a leak.I do not recommend to use GMC Putman for any service they only want your money

  Vincent Dunlap
2 years ago
Excellent service. Personable and professional service representative. Adherence to COVID-19 safety protocols. Highly recommended service.Putnam's Chevrolet, Cadillac, Buick, GMC provides exceptional auto repair and maintenance service. I noted that management and supervisory personnel enforce COVID-19 safety protocol, and both administrative and service personnel adhere to said gudance. My assigned service advisor, Mr. Jose Pleitez, addressed all concerns and ensured that all necessary repairs were complete to my satisfaction in accordance with manufacturer recommended scheduled maintenance. His pleasent and professional demeanor reflects most favorably on the company. I highly recommend Putnam's repair service center. You can trust Putnam for all your Chevrolet, Cadillac, Buick, GMC automotive needs.

  C. Quinn
a year ago
Went with a relative to pick up their vehicle. Tried 3x over a 20 mins. period to see if car was ready from yesterday, phone was never answered by a person just a recording. Found out later staff was in a 4 hour staff meeting!

  Hamid Shahsahebi
2 years ago
Although I had an appointment, They did not tske in my car for service because "we don't have technician" funny this all happened under a big sign that says " our goal is your 100% satisfaction" . They can't reach that goal.

  Larry Armanino
a year ago
Did not communicate a delay on a part arriving and did not apply prepaid maintenance contract to invoice

  Floyd Burrell
2 years ago
Ash is 5 Star

  Joseph Morrell
3 years ago
Quick professional service!

  Christopher Jones
3 years ago
They are great