Audi Burlingame

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Saam Talebi
5 days ago
Had a great car buying experience with Kevin. He was such a big help and made the process so smooth and painless it felt almost too good to be true. We were treated with the greatest respect throughout the process and he helped us find the perfect car unlike other places that just try and sell you what they have. We couldn t be happier with how things went and we are so happy with the car we got. Thank you, Kevin!!

  Robert H
2 weeks ago
Ideal service department experience!I brought my 23 A5 for it's first scheduled maintenance and was able to book an appointment over the phone. I believe I spoke with Chelsea and she got me scheduled with Carlos Munoz as my service advisor and Peter Le as the tech/inspector. Everyone I interacted with helped me feel at ease dropping off my daily driver. The service tech, Peter, even provided a video walk around of my car during the service which I really appreciated. Unfortunately, The service dept. has a limited number of loaners, which I assume is probably reserved for multi-day service appointments, but they scheduled a complimentary Lyft to my office. I would recommend Audi Burlingame to other Audi owners in the Bay Area.

  Malin P. Kansal, MBA
6 months ago
Simply the BEST!!! Randy Hill is very patient and knows his craft well. ALWAYS available and a pure pleasure to be with. Moving to all electric was an excellent decision. The entire Rector team is 6 star and above. Theresa is a delight. Sales Manager Craig is fair and honest and is very knowledgable. The Service Department holds the same high standards! Repeat clients and clients for life. Always a pleasure!!!

  Adriene Wong
6 days ago
Richie was my service consultant and was very helpful. Service was done before the time that was promised and repair was less than I was previously quoted at another Audi.Nice cars to checkout at this location too !

  Kamol Dusmukhamedov
4 months ago
I recently had the pleasure of visiting Audi of Burlingame for maintenance on my A6, and I must say, the experience was nothing short of exceptional. From the moment I arrived, the attention to detail and the level of professionalism displayed by the staff were impressive. A special shout-out to Joe, whose expertise and customer service were remarkable. He was knowledgeable, courteous, and ensured that my car was in top condition. The team at Audi of Burlingame clearly takes pride in their work, and it shows in the quality of service delivered. My A6 has never run better, and I m thoroughly pleased with the performance. This dealership has set a new standard for what I expect from automotive service. Highly recommended for any Audi owner who values quality and exceptional service.

  Aaron Dorfler
a week ago
The Best Car Buying Experience, Hands Down!If you're looking for an Audi, Audi of Burlingame is THE place to go. I just bought a fantastic Audi Q3 and got an incredible deal. The entire team took outstanding care of me, making me feel valued throughout the process.A special shoutout to my salesperson, James Jamous. He's the reason my experience was so smooth. James is knowledgeable, helpful, and genuinely cares about finding the right car for his customers. He made sure I got the best deal possible!I can't recommend Audi of Burlingame enough, and if you're interested in a stress-free car buying experience with amazing service, contact James Jamous you'll be glad you did!

  Dilip Patel
a month ago
Rector dealership has been our families go to place for new vehicles or service. Extremely welcoming, humble, respectful, knowledgeable and efficient. Every person in the dealership is humble and friendly.I definitely urge anyone who is looking for a dealership to have a peace of mind with respect to their vehicle, I suggest this dealership without hesitation.Dilip Patel

  Nishant Bhatt
3 months ago
Service department is rude, unprofessional and consistently cheated me out of coupons they sent me. It came to the point I would have to argue the invoice at the cashiers station and wait on the service manager to redo the invoice. It would add 20-30 minutes to check out, because they were obviously delaying so I would accept the higher price. This happened more than once. It was humiliating. Sf Audi team is better and more professional.

  Florent Breton
5 months ago
While living in San Francisco, I really enjoy coming down here for service. The team is professional, courteous and knowledgeable. The lounge area was great but I didn't enjoy too much since my car was turned around quickly with a complementary exterior wash. Much appreciated. Thanks!

  Dennis Peery
2 years ago
These guys are the real deal. The current car buying market is absolutely brutal, no inventory and sky high markups. Knowing I was coming to the end of my lease, I decided to proactively order a replacement car several months ago. They were a delight to work with and transparent and more than fair with the pricing. Richard kept me informed of my cars build status the entire time. They purchased my current lease, and when I went to pick up the car yesterday, they spent extra time weighing the pros/cons of leasing vs finance vs cash. I left feeling confident that I d made the right decision. Can t thank them enough for their service and sincerity.

  Amanda J Rivera
3 months ago
I called on the Tuesday after Christmas when my passenger side window broke upon me closing my driver side door. Yes I did park in SF overnight Christmas Eve so likely an attempted break in.Victoria was so empathetic and helpful. She immediately explained that the window needed to be ordered, took my info and said she d call back when she was confirmed on the parts arrival. Within a few hours she had automatically booked me into a service appt Thursday am.When I arrived for my 8:15am appointment, Carlos was ready for me. Checked me in and got me a loaner car within 15 minutes. I have owned this Audi since July 2018, and have had it serviced 5-6 times (at another location). This is the first time I had a loaner car without reserving it, received a video walk through of my vehicle inspection and repairs and actually had it serviced same day. Thank you Audi Burlingame!!!

  Andy Collier
a month ago
I bought my car here and take it here for maintenance. The service dept is great; very detail oriented and communicative. I'm very happy with them.

  Colby Cox
6 months ago
I leased a car from here in Dec of 22. I worked with Jonathan Luckey from sales, and he was fantastic from start to finish.Nothing but 5 stars for my experience with him.However, my interactions after sale have been painful. Since a few weeks after the purchase, I have been trying to cancel optional service plans that I was entitled to cancel for at least two months after signing. I have had an incredibly difficult time getting ahold of, or getting responses from, anyone in the finance department. I have had to result to reaching out to the dealership owner to get this resolved, and I'm still waiting to hear back on that front.I hate to have my mind go to this, but I imagine the margin on the service packages is incredible for them and they're reluctant to help me recuperate my money from this. Again, I've sent multiple emails, left multiple voicemails, and I still have not managed to get this taken care of 9 months later.Considering people who lease often return to the same dealership, l'd expect a more prudent approach to long-term customer service. At this point, l'd be inclined to entertain a different Audi dealership after my lease is up.

  Xander Walbridge
5 months ago
I recently had the pleasure of working with James Jamous at Audi Burlingame, and I can't express how wonderful my car buying experience was. From start to finish, James went above and beyond to make sure I found the perfect car within my budget.James is not your typical car salesman. He's incredibly friendly and welcoming, which immediately put me at ease. What truly stood out was that he didn't put any pressure on me to make a quick decision. Instead, he took the time to understand exactly what I was looking for in a car and my pricing preferences.James's dedication to finding the best deal for me was truly remarkable. He worked tirelessly to uncover rebates and discounts that would help me stay within my budget, ensuring I got the most value for my money. He genuinely cared about my financial well-being and didn't try to upsell me on features I didn't need.Communication was exceptional throughout the entire process. James kept me informed every step of the way, making sure I was in the loop and comfortable with the decisions we were making together. He made the entire experience incredibly easy and stress-free.In summary, James Jamous at Audi Burlingame is a gem in the world of car dealerships. If you're looking for a friendly, pressure-free, and dedicated professional who will work tirelessly to understand your needs and help you find the perfect car within your budget, James is your go-to person. I couldn't be happier with my new car and the exceptional service I received. Highly recommended!

  Big V
a year ago
First bought a car here in 1984, always great service and honesty.Have recently used the Audi on Demand service and give it 5* as well, rented an eTron (electric) and Charlie was the most helpful and courteous one could be.

  Cassie Choi
5 months ago
Exceptional Car Buying Experience with James Jamous at Audi Burlingame!My husband and I recently had the pleasure of working with James Jamous at Audi Burlingame, and we couldn't be happier with the experience.James is incredibly friendly and understanding, creating a pressure-free environment. He worked hard to match our needs and budget, uncovering great discounts. Communication was excellent, and he didn't push unnecessary upgrades.Tldr; James made our car buying process easy and enjoyable. If you're seeking a knowledgeable, friendly, and budget-conscious car dealer, James is the one to see. Cannot recommended him enough! I ll never buy another car from anyone else!

  trent fowler
8 months ago
We had a great experience at Audi Burlingame! Came in with a car in mind and ended up driving it out! Fantastic customer service from the start. James was a pleasure to work with and made the entire process painless. He was extremely friendly and patient with us and went out of his way to make sure we were satisfied with our decision. He took time to explain all of the features in the car and even helped with setting up CarPlay for our phones after purchase! Would definitely recommend James and the Burlingame team for any Audi purchases.

  Lawrence Lu
9 months ago
This is for their service department. Yes you do pay for the nicer experience but so far this is by far one of the best service department I have dealt with. No BS, upfront transparent pricing and communication. I especially want to highlight a recent experience where we bought a new Audi from another dealership, picked up a nail in the new tire, and asked Burlingame service if they could replace with new tire on short notice. They were able to accommodate us with competitive pricing and reasonable wait time.

  Dirk Honda
2 years ago
TLDR: Sloppy Service Advisor WorkI recently brought my car in for a 55K mile service at Audi Burlingame. Normally, I would have the car serviced by Audi Henderson (they are fantastic!), but an emergency brought me back to SF for the week and the long drive made it necessary for me to get the service in the area.It took five phone calls to get a price quote from my service advisor, Mark Martinez. Four messages were left unreturned over the course of three days. Ultimately, I just kept holding on the fifth attempt to ensure I got the answer I needed.When dropping off my car at 10 a.m., I asked Mark if he could have the car washed as it was very dirty from the eight hour drive up. Mark said that would not be a problem and the car should be ready around 3p.m. and but he would let me know in advance.At 3:16 p.m., Mark texts saying the car is ready and I have 45 minutes to come back and pick up the vehicle before they close. I am lucky I was in the area or this could have been big problem.Upon arrival, I check-in with Mark and he tells me to go to the cashier. At no point does he go over the service or what maintenance might be needed. I am told to collect my car out front.Of course, the car is unwashed. Also, as I read the paperwork, it's clear that my brake pads and tires require immediate attention. (They didn't even mark the form correctly)After this experience, I would caution others against this dealership or at the very least this service advisor.

  Ruixuan Hou
6 months ago
Went for a 80k service and request brake fluid change for my 17 a4. I had a spongy brake after the service and turned out that there was air in the brake system.Fast turn around time though

  AJ Patell
7 years ago
The best Audi service department in the Bay Area.Had to take our 2013 A4 in for service bulletin recall fixes so I could renew the registration. Only had one day to do it and Audi Burlingame took me first thing in the morning. Audi Stevens Creek in contrast told me to wait 4 weeks and that "it wasn't a big deal."The staff was very cordial, friendly and helpful. Joe the service manager was knowledgeable and very accommodating of my concerns. The actual shop area was immaculate and clean and looked more like a sci-fi movie than a traditional garage, haha. Waiting area could have more variety of beverages but not a big deal. They had me in and out down to the minute of what they told me. Amazing. Was a very pleasant experience.

  gordon leung
a year ago
Very conscientious and responsive. Kept me up to date during the entire process. Car was returned nice and clean. They also were very detailed and reviewed which recall campaigns were needed and what could be done in the time allotted. Really appreciated the weekend pick up via the sales office.

  Rajat Agarwal
a year ago
The car buying experience was not bad at all. I would go as far as saying the experience was quite nice. But then after that it went downhill pretty fast. The service department is poorly managed, I am being kind. Had to escalate to get stuff going. I got my car back without them attending to the issues I had reported. Next tried getting another appointment, was transferred from the service desk to an advisor with no context. The advisor and I both were wondering why the call was transferred. As I sit right now, I have spend big bucks buying a luxury car a couple months ago, and it has all sorts of issues, with no clear path to resolution.I would not recommend this dealership.

  Qirong Ma
a year ago
The service advisor I dealt with was not that friendly. I understand they are busy people with many customers to serve, but they often won t return phone calls, only reply texts after hours, and would absolutely not bother to explain anything when picking up my car. To be fair, their car maintenance/repair service is actually not bad (if price is not major concern when out of warranty), but I think a little more friendliness can be really helpful. I would probably never buy a car from this dealership again anyway.

  Qui Nguyen
10 months ago
Sal and Yessica made the process of swapping out my lease painless. Really appreciate them for walking me through everything and made sure everything is set even after the purchase. Thanks Ritchie for helping out with getting the system updated. Great people!

  Cole Kitaura
a year ago
I take my wife's car into Audi Burlingame for all of our service needs. They are always friendly and professional. Each staff member does a great job in making the whole service process very pleasurable. Audi Burlingame keeps their place spotless and very comfortable if you need to wait for your service to be completed. If not they can provide rides home.I would recommend bringing your Audi in for service at this location.

  Marissa
a year ago
I recently had the pleasure of purchasing not one, but two new Audi's with the help of James Jamous at Audi Burlingame. My husband and I were in the market for new cars and James made the entire process incredibly easy and stress-free.From the moment we walked into the dealership, James greeted us with a warm smile and immediately put us at ease. He listened attentively to our needs and preferences, and worked tirelessly to find us the perfect Audi's for our lifestyle and budget. James' expertise and knowledge of the Audi brand was impressive, and he patiently answered all of our questions and concerns.Throughout the entire process, James was attentive, responsive, and incredibly trustworthy. He went above and beyond to ensure that we were completely satisfied with our purchase and even took the time to follow up with us after the sale to make sure that everything was going smoothly.Overall, I can't recommend James Jamous enough to anyone who is looking to buy a new car. His professionalism, expertise, and genuine care for his clients make him an exceptional sales manager, and we are grateful for his help in getting us behind the wheel of our dream Audi's. Thank you, James and the entire Audi Burlingame team!

  Ramon Ramirez
7 months ago
Excellent service, Scott Molton is an absolute professional and takes care of the customer. Highly recommend Audi Burlingame. I go there for all of my Audi related service.

  Haoyu Gao
a year ago
Slow back ordering; the mechanics didn t even put screws back in after oil changeEdit: upgraded the review to 5 stars. While the technicians might be distracted by all the Porsches, the service advisor Carlo carried the service department.. did a fantastic job getting everything arranged from same day service appointment to loaner

  enrique gonzalez
2 years ago
They had a customers car for 6 weeks. When car was returned, something was left loose in the suspension. Very dangerous in my opinion. Customers was very very upset. I lost trust in the repair department at this dealership.