Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Farah Fam
5 months ago
I've been to the Buena Park location several times in the past few years. I've endured damage to my vehicle, lengthy service times on busy Saturday mornings, and even quick service turnaround, but 1.5 hours with only 1 car in the bay seems excessive. The guy ahead of me waited 2 hrs...smh. So I took our 2nd car to a different location. In and out in 20 minutes!! Never again Buena Park!!Service: Oil change

  Christopher Campos
4 weeks ago
Really helpful! I took my full size spare in because it had a nail or rebar in it, and 5 mins later they were done. Honestly expected to wait a while but I was done paying and they were done by the time I walked back out

  Jocelyn Perez
2 months ago
Save your time and go elsewhere! It s horrible service! They decided to let me know they didn t have the oil for my car after the fact that they drained my vehicle! Before checking me in the guy went to check if they even had oil came back to my car and checked me in! It s ridiculous that they do this nonsense!!!! Besides waiting almost 3 hours!!

  Dolores Morales
a month ago
Not very helpful. Understaffed and didnt want to be bothered helping me with a battery. My battery was dying and really needed some urgent help during the rain

  Li (Me)
a month ago
Friendly staff made an appointment ahead and wait time could of been better I waited a long time but overall the service was great.

  drpepper03
a month ago
Just because you are booked doesn't mean you cant answer your phone for questions. You close at 7pm. You shouldn't ignore your shop phone.

  Master Shi-Fu
a year ago
Just got all 4 new tires done today and they did a great job. After reading all these reviews I realized that all these people haven't made an appointment and would like the employees to work on their vehicle right then and there which isn't fair for other customers. Other people feel entitled don't listen to their opinions just try it for yourself... I recommend them and thank you for saving me $500

  Randall Belk
4 months ago
Love the Auto Care team here. Always friendly. Plus, nobody can beat the tire prices.

  Ashley Tapia
a month ago
Almost 3 hrs for a oil change on a Saturday at 11 am. That s crazy!

  Masoud Yousef
6 months ago
Slower than turtles ! 2 hours waiting and only one car ahead of mine for an oil change! Slower! slower! you re hitting a record lol

  Mimi N
a year ago
I had my tires replaced today.When I came home and checked them, I see that they are manufactured in 2019.

  OG HAZE
3 months ago
Wait to talk to the technicians they re helpful compared to the cashiers in that department

  Jessa Ellis
8 months ago
So helpful! Alexander went above and beyond to change a head light bulb on my car it was very hot and very difficult.

  scttstphn22
3 years ago
DO NOT GO HERE!*unless they fire everyone and hire a completely new set of mechanics*I called at 1pm and she told me I should come later because "there are a lot of cars coming in, just make sure to be here before 5pm." We get here at 4pm and the guy tells us "there's only 2 of us working we can't do it." After explaining we called and followed instructions he made us wait 30 minutes while he checked to see what he could do. Finally just came over and told us he couldn't do it. Don't tell people to come later then make them wait 30 minutes to find out they need to go somewhere else and now there's not enough time to make it before the other locations close.

  SHARON GIRON
a year ago
Best customer service from the time I arrived at the auto center for my battery replacement until check out. Thomas, the guy behind the counter, knows that I came there during my lunch break and addressed my concern as soon as possible. Definitely coming back here for service!

  Cynthia Meza
4 years ago
I love them! i take my car here every time i need something done. Last visit i needed an air filter and i'm always afraid to say yes because other places sell it to me at THEIR price. A mechanic literally walked to the aisle and took it off the shelf and only charged me for the filter...he said he was already changing oil so no extra charge.Then I knew this was a long shot request, but I needed a copy of my mileage for the past 3 years for insurance purposes, I just called and spoke to EDUARDO and told him, and he gladly checked and said he would print out the services and would put in an envelope for me when i want to pick up. EPIC customer service!! I would give them more stars but i don't have that option!!

  Dalia Rea
5 years ago
Called the phone number I was on hold for 20 minutes. I hang up and I called again and the girl was a bit rude maybe she hasn t gotten trained on how to pick up a call. I asked if I can make an appointment for tomorrow for an oil change and she said they don t take any appointments. She said she advices me to come in early because weekends are busy. I was about to ask how much for an oil change and the call just ended. Nice

  Nagaraj S
5 years ago
Went with flat tire at 6:20PM and only after 10 min learnt that they cannot take the work as its already cut-off for the day. they should better change the work hours as 6PM instead of what it shows now as 7PM. Would give no Star at all but it doesn't allow me to post the review.

  Art Alvarado
5 years ago
I use to like this place. . . While we still go here due to price and closeness to home. . . I hate to say this. . . there really hasn't been other places either to go that we trust with our cars, when comes to oil changes. But I know that's not saying much about Walmart for good reasons. Most of the staff seemed to have an attitudes in unpleasant ways. Not mention their employee turnover rate seemed high.The last few times they really seemed to miss the mark. Just yesterday , and because I don't check the underside on my truck, by accident I noticed something sticky out of the bottom of my engine bottom. Upon investigation it was my metal skid plate hanging by one bolt out of 5 bolts.Again, 4 out of 5 bolts were missing. How could this happened and why would they let it stay the way. I been going to the Auto service center for a couple of years getting oil changes and they been losing bolts and not telling me? I wasn't going say anything but this is both crazy and dangerous. I needed to write this. . . And give them a bad rating.I am sure I will go back, but if I do I may need to babysit these guys. . . To say the least, I fixed the problem myself, it was only $1.75 a bolt (from the dealer) and I replaced the missing bolts, along with getting a couple extra just incase.Simply stupidity!

  Paul Saval
2 years ago
I'm extremely disappointed with the Walmart staff because they always have an excuse not take on work and push back. First excuse was that we are too busy, so come back later. Then I came back at 7am, drop my car for oil change, shopped at Walmart store, then they said your oil cap is too tight, we cannot open, so go back to the same place where you got the oil change last time or Pep Boys. I took my car next place and they finished oil change and I was out the door just in 20 minutes. I pledge not to go to Walmart Auto Care again.

  Wendy Murillo
4 years ago
Giving them a star is offensive to the star. I took my car in and the two me they would be done in 3 hours. I drive in MINI and the call me 2 hours later saying that they don t do foreigns car. Full of it. They are useless and lazy. So disappointed. Once I arrive to pick up my car the to told the lazy the Toyata, Nissan, Lexus, cars that they had inside are foreign cars. But she just walked away and said I don t want to argue with you! Rude lady. Maybe the also need retraining on customer services.

  Pat Chovanec
5 years ago
Took my motorhome there today because a friend recommended them for the best price. They work 1st come first serve. I was goven an ETA of 3 hours but they were done within an hour while we shopped. They were very courteous

  Coronado Adventures
6 years ago
Send my wife for a wheel balance since I felt a trembling on the front wheel around 65 to 80 mph. She was told that there was 1 car in front of her then she will be next. 2 hours later she finally spoke to the manneger about the delay. She was told that our rim is vent or uneven (sounds like bs). So finally she was given the car back. Got home to realized that they did not put the wheel lug nut caps back on and we're in a bag in the trunk. I always thought that some of the reviews about their service had to be exaggerated. Well no, I don't think they are. They spot on the truth.

  Lily Kitty
2 years ago
Always have a great experience there. The people are really nice and considerate. I'm not fully vaccinated due to ongoing neurological side effects and they were completely accommodating.

  Tony Ybarra
7 years ago
DUUHHHH which way did he go George??? Douche-Mart auto service. Couldn't even answer simple questions during a phone call. First, I told him the kind of car I drive. He didnt bother lookng it up. Then, I asked what the price was for a synthetic oil change and he says $45. Then I asked how many quarts that covered, which he answered fine which was 5 quarts. I then asked how much for the extra quarts since my car requires 7.5 quarts. He replied, it depends on the oil.. (???) So I asked him what oil they used for the synthetic oil change and to quote me a price based on the same oil. He didn't know the price per quart (On their standard synthetic oil????). Then I asked him if he carried the special oil filter required for my car and he proceeded to look up the price for the oil filter which was not at all what I had asked. Then I instructed him to look my car up in the system. He did and realized that they don't offer oil changes on Volkswagens. Total waste of time because of incompetent and untrained techs. I wouldn't let any of these people within 100 miles of my car. Good thing I did my own recon. STAY AWAY.

  norman leonard
6 years ago
Been on hold for 30 mins for a simple tire qoute. The lady keeps asking dumb questions about my car and putting me back on hold without even listening to me. i told her i know the tire size! Would give them no stars if i could. Dipshittery!

  Diana Macias
6 months ago
Always great guys doing my oil changeService: Oil changeService: Oil change

  Happy Girl
3 years ago
Had my oil changed I was impressed with the price and I can t believe they cleaned my windows and checked tire pressure very impressed definitely going back there and I gonna get my tires there too great job at customer service was nice to see

  Muhammad Zain
7 years ago
Came here on 7-1-16 to get my flat tire fix got a estimate for 20$ and I was really happy until they call me after an hour and said they couldn't fix my flat and I needed a new tire and I said ok got a new tire it was on sale off $66, $1.5 for dispose tire fee and $9 for wheel balance and so the title came out to 76.50 and I was really happy after 3 days air the same tire keep going out so I called and let them know and I was told to come back when ever I get a chance and they will take a look, so I'm here in 7-25-16 and they said they can't help me and I didn't get a road side hazard, so Michael was helping me this time who had no idea what s going on but he did help me, Julio who don't know anything about car is working here he didn't even know how to check for battery, Donald who is a Assistant manager at this place came out and offer me 50% off only on tire so I can't complain about that, Karina who help me last time and said that I have road hazard just ignore me and Daniel was just standing there and I get here at 11:30 and to almost 2:30 for a tire change, not very happy today but if you still choose to come here please real the PPWORK very careful..They really need to train new worker before set them out in the tire and lube area

  Frank Prado
5 years ago
An oil change should not take 21/2 hrs. I got there at 4pm and there was one car ahead of me that was just about done. They called me at 6:30.