Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alan Gaston
4 years ago
I am new to the area and had no mechanic that I was familiar with in Buena Park, but luckily discovered Tom's Automotive that is near to me. They gave me a free estimate when I arrived about 8:10 in the morning.My car was making a loud clicking noise, and had no idea what was causing it. It happened to be the "Harmonic Balancer," or commonly known as a Crankshaft Pulley.I had also gotten several other estimates to consider. I do not go by price alone, and asked Jessie at the counter questions about his mechanics, ordered the part, and had the car by noon. They gave me a price that was extremely fair. I couldn't believe it.It is rare in today's world, to meet people that are still honest and care about their customers the way they do. My hats off to you Jessie, and your crew. You just gained another new customer today. I am extremely satisfied and would highly recommend them to you.ThanksAl G.Al
Ryan Clark
2 years ago
Very bad service and gave tires that were supposed to be brand new but they were used. After I went back to the shop they wouldn t change it.
Zach Shipman
6 years ago
Tom's automotive is like taking a trip back in time to the days when people were polite and actually cared about your problems while at the same time having all the advantages of the modern world. Tom is one of the most considerate and helpful human beings I've ever come into contact with. My wife was stranded near the river bed in our 2000 dodge ram 1500 5,3 liter because of an issue with the trucks ecm failing. I had no way to get to her and was totally stressed. I called Tom's auto and told them the situation and Tom sent someone to pick up the truck to take to his shop and a second person to drive my wife to work. Within a day I had my truck back, good as new, and at an excellent price. I highly recommend Tom's for all your auto repair and maintenance needs.
Drew Hoyer
7 years ago
Tom and Jesse are all star mechanics and very honest! I drive from Orange to have my cars worked on. They have always done a great job on both my ford and Chevy! Highly recommend.
Chris
7 years ago
Tom is a nice enough guy...but I was charged $300 for a problem that wasnt fixed. My compressor on the ac still does not cycle - even though they said replacing the thermistor (a $10 part that they charged 59.95 for) would solve the issue. It did not, compressor stays on nonstop still. I would pass on this place.update: Tom did reach out to me after I posted my comments and offered to walk me through the process and show me the gauges...so that is respectable. unfortunately - i moved away and am not able to come to his shop. But - if he is willing to do that, then there has to be something said for that.
Antonio Garcia
6 years ago
Amazing! These guys have done a great job on all my cars in the past 5 years. First, my first 2004 Acura TSX that I purchased had no A/C. They were able to find and fix the issue in efficient time. Second, they fixed another 2007 Acura TSX I purchased in which the clutch went out. I provided for them the clutch kit and they managed to get the tough work done ( Manual TSX's are very difficult to get to the clutch). Lastly, the vehicle I currently am driving, 05 Chevy Silverado, had an issue with leaks. The guys managed to find all the leaks and found another issue I had wondered about as well. In the end, the transmission needed to be rebuilt and they were able to show me the issue as well. Aside from all that, I have taken and still take my vehicles there on regular basis for their maintenance. I definitely recommend Tom's Automotive to my family, friends, and anyone reading this review.
guadalupe carranza
6 years ago
Little pricey but worth it!!! Took 35 min to fix all 4 tires and Not to mention amazing customer service... Tom who is the owner is very kind and understanding.
Christopher Douglas
7 years ago
I have taken my wife's car here several times and their prices are all ways reasonable; especially compared to dealer quotes.2009 Hyundai Elantra touring.
ALBERTO Contreras
8 years ago
went in there for a quote, and even though the office is closed i heard Tom say he probably wants it for free, and other mumbled words i couldnt make out, and the rep came out giggling and quoted me the price, i didnt say anything about it and left. the next time you decide to talk trash about customers make sure no one is around. not professional at all would not recommend this place to anyone.
Stephanie Tillotson
9 years ago
Honest, fast and affordable. I'll never take my cat anywhere else!
Ihab alsaman
2 years ago
The shop is very bad I do not advise anyone to try this shop because it does not respect customers
Familia Prieto
4 years ago
Took my vehicle to get my tires changed out and scratched up my rims
Fred Caywood
4 years ago
Decent price good service
Peggy Reno
8 years ago
Very helpful, honest and trustworthy!
America Gedega
6 years ago
Great service!!!!
Luis Villarruel
4 years ago
Very good mechanicsMuy buenos mecanicos
Manuel Soto
5 years ago
Mechanical workshopTaller mec�nico