Simpson Cadillac of Buena Park Service
1 (1)
6600 Auto Center Dr, Buena Park, CA 90621
(714) 696-6503
simpsoncadillacbuenapark.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
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Sherry Bearden
2 months ago
It is unfortunate that when you bring your car in for service you don t feel served. 1. The gentleman in service was nice enough to ask who was next. But obviously was not happy that it was us, since he asked serveral more times even after everyone in the line (that we were standing in the front of the line) told him it was us. Not sure what that was about. 2. We had prepaid service appointments that we have done before but this time the person checking us in opened the hood to look around (??). So it took longer to check in than we re used too.3. The engine light came on while driving two days ago and then went off after a short time. We asked them to check it. Very casually the service check in gentleman said they should have an answer by Friday (today is Wednesday). When we inquired what that means was they would need to keep my car for the week with a Possible answer Friday (not fixed but checked and send info for the warranty approval) about what is wrong with it associated with the engine light. We asked about an appointment to get it checked, but were told No we can t bring it back when it s our turn to be checked . They said There are many cars ahead of us so they won t get around to even looking at it until Friday and they cannot provide a rental car until they know what s wrong which they will not know until Friday (??). They said You Own The Car so until they get around to checking it and get approval through the warranty there is nothing they can do to.Treatment is definitely different from sales to service. We are more than disappointed with the responses we received today.