NAPA Auto Parts - Jacksons Auto Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Felix
2 months ago
Best place for Auto parts you can go to. They helped me out so much, requesting at the last hour of the day to have a part brought in from a local vendor. They're amazing, the manager is fantastic, & the guy & gal who helped me are the best around. I highly recommend coming to this NAPA, over autozone forsure, as the service is top tier.It was mark who helped me!

  Ronin Autowerks
a year ago
The last honest Auto parts store in town. Always knowledgeable staff, and well stocked with quality parts. I started coming here to fix up my first car in 1980 42 years later still a loyal customer. When I open my auto repair business in 2005 Jacksons Napa was the first wholesale account I opened, the quality and expertise never goes out of style here.

  Kevin P
3 months ago
I purchased an alternator here, which left me stranded in the desert. To get off the trail, I had a friend drive me up a replacement, this happens, I get it. I brought the alternator back with my proof of purchase (it wasn t even a week old) , it was tested and it failed. I asked for a refund but was denied by the owner. He wanted PROOF that I replaced the alternator from somebody else, not giving me the benefit of the doubt. Never have I had a vendor require a receipt from another vendor to prove that I am not a liar. I have been a customer at this NAPA for over 40 years, service has always been great but as of today, I will not be coming back to this NAPA ever again. I am offended and very disappointed. Bye guys.

  Scott Burkhardt
4 months ago
One of the last remaining knowledgeable, legit auto parts stores! They carry a huge selection of parts and tools to get the job done. Way better than any AutoZone or O'Reilly's. Better parts too. Great staff working there. Highly recommended!

  Mark S
2 months ago
Good service and great prices - particularly when they have specials online, when they often beat Walmart prices on motor oil.Recommended

  sillyturtletee
5 months ago
They always been very helpful finding the parts I need and the parking lot is a lot easier to navigate than other Auto part stores I been to

  Joanne Kordan
a week ago
Was searching for a dome light for a 2000 Honda. No one else had it but they did!

  Michael C
7 months ago
This location stole $157.29 by charging me and not giving the item I supposedly received in person. They made false reports to my bank claiming that I was in possession of the item. I since January of 2023 I have still not received my refund nor have I received the product. They refuse to refund me and don't even offer to give me the parts that I ordered. Not even Corporate can help me out because they do nothing every time I call. As of September 23 of 2023 they have still not refunded me and now completely ignore me.

  Wayne Heard
6 months ago
wide variety of parts in stock, very helpful and friendly staff, great place to buy your automotive parts !!!

  Jesus A Valenzuela
8 months ago
I come here when I need certain parts to avoid online stuff I know I'm getting the right fit sometimes online part ain't a fit, staff is very nice, courteous & helpful it's a nice place.

  Jose Torres
11 months ago
Great place to buy VP race fuel!! They stock a great selection of race fuels for your motorsport needs. Thanks to Jay for helping me out!!

  James McDaniel
a year ago
NAPA sold me the wrong starter. No big deal, I went right back the same day and got the right one.Then they sold me a bad starter. Tried to return it in less than 24hrs. They wouldn't let me return it.I checked the starter and it was faulty. I then took it to Comunity Tire in Brea to make sure it wasn't a different issue because the starter was just purchased. Community Tires found it to be a bad starter as well. NAPA states it works, but still won't take it back.I even brought in the paperwork in from Community tire to show them, but they didn't care.Update* Called number provided. NAPA is willing to replace the the bad starter but not refund it. I let them know I got it fixed with a working starter already and now have a useless NAPA part that I don't want. They stated that's there store policy, no refunds for electrical items. Thanked customer service for there time, but my issue is still not resolved.

  Andrew Phelps
5 years ago
The staff here provide excellent customer service and the huge supply of parts means that you won't be waiting all day for what you need. As a customer they made me feel like my business mattered. I would recommend this parts store to everyone!

  Ignacio Mencias
4 months ago
Definitely be back, great attitude and knowledge staff.

  val dubei
7 months ago
As expected Napa rises up to the occasion.Friendly and knowledgeable staff and good quality parts.

  John Hunt
5 years ago
These guys are really nice to deal with and I try to support brick and mortar auto parts stores but I m still waiting for a basic part to arrive three weeks after I ordered and was promised it would come in from out of state in a 3-5 days. No apology or explanation, so I m out. Online store will have it in my mailbox in two days. Try to keep up, NAPA.

  Kurt Weber
5 years ago
I give this 5 stars in all areas. The service is stellar, they will do anything to make you happy, I actually had a battery installed on the premises. This is a great place to get car batteries. The same battery for my car was a hundred bucks at Walmart for 1 year warranty. Here at Napa, the battery was $42 and it's good for 5 and 1/2 years. It's a no-brainer, I'm bringing all my cars here for batteries. They also have a popcorn machine with Frank's hot sauce seasoning and a coffee machine with different flavors.

  Mr Wash
5 years ago
Great customer service and big selection of auto, truck and trailer parts

  Dennis Martel
a year ago
Great location,Very clean store. Alot of staff on duty. Napa has always been a better choice for my needs. Thank you Napa

  Chris K
6 years ago
Best auto store I've ever been to. They stock Redline fluids and VP racing fuel and there's always 5-6 knowledgeable older gentlemen there ready to help. AutoZone and those shoddy places are for the shadetree mechanic masses, this however is a real shop for real auto enthusiasts and racers.

  Private Address
10 months ago
Good place. Friendly and helpful staff to get you the right parts

  BIGGAME JAMES
5 years ago
I am super excited and enthusiastic in writing a review for this auto parts store. I have been to many of these stores and have been disappointed. But this store carries what you need when no one else has they do will gladly shop here again. And I live far from this place. I bought snow chains.

  Sammy Burke
5 years ago
My daughter's car battery needed replacement. Napa replaced the battery for her and got her in and out quickly so she could make it to class on time. I soooo appreciate the customer care they provided her. She said the gentleman that helped her was very kind and explained how to replace the battery to her. Thank you.

  Lisa Harjo
7 years ago
If I could give them zero stars I would. Rude, rude, rude people. If you're a female without a lot of car knowledge stay away from this place. I spent $45 on the wrong part. Took it back the same day and they refused to give me a refund because it was"installed". I bought the wrong part, nothing was installed and I'm out $45. These people are as shady as they come!!

  Doug Broaddus
8 years ago
One of the few real auto parts stores left in north OC. Good stock of regular parts and the NAPA network for those not in stock. Helpful folks on the phone, and you can talk to the owner should the need ever arise.

  ken borchard
3 years ago
Went there many times and was happy about service. Last week went for a taillight bulb and no one was wearing a mask.Will not shop there again. Will find another location that follows guidelines.

  Bendix Thygesen
4 years ago
They are friendly and big into racing and they have a great selection of parts for almost any vehicle if they don't have it they don't make it knowledgeable in all types of vehicles also AAA discounts.

  Bernard Reyes
6 years ago
The service was unprofessional they told me that the parts i bought will be in the store that same day around 1:30 P.M. instead i told the guy that i would come the next day to pick the part up. When i arrived the next day the employee told me that they only had one part of my order and if i waited about an hour o so they will go get the part. Told them i could not wait and would come back later. This made me angry because they made me loose my time and gas going back and forth, and at the end not even saying i am sorry for the inconvenience we put you thru. Very arrogant employees

  junior sandoval
2 years ago
Great helpers. Always quick, quality parts

  Jay Rue
3 years ago
Come here for most of my diy related car parts. They carry a good selection of OE-equivalent parts here that's a step up from a typical Auto-zone part. Helpful staff too