American Towing and Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Ren
a month ago
My car was towed away by American Towing and Recovery LLC at Snow Summit ski resort. Because there were no clear local signs indicating which areas were not allowed to park, we were very confused. I had seen 6 or 7 vehicles being towed that day. I guess the local airbnb's owner and the towing company make money in this way. I called the towing company on the sign in the corner. My car was towed just a few hours ago and they charged $1,003.00 and I think it is completely beyond the reasonable charging standards of the US Price Bureau. And I felt threatened, the towing company operator was a woman and she said if you don't pay, we'll sell your car right away, This was a very rude and threatening conversation. You have right to do this normally 90 days after my car is towed if I don't pay, but you can't threaten me in that tone over the phone. I asked them for the address of the towing company, but they didn't give it to me. They needed me to pay the full amount over the phone now, using a credit card or debit card, before they could tell me the towing address. Throughout the whole process, they were brutal, rude, and threatening in nature, In desperation, I could only pay the full amount, and the towing company arranged for a person to pick me up and take me to pick up my car. I called 911. The towing company did not record the notification to local police department when it towed the vehicle. This is a very controversial matter.

  Michael DePaolo
a month ago
Brandon came to my house to tow an illegally parked car from my driveway. The car's owner showed up and gave Brandon a ton of guff, including personal insults, which he handled with calmness and kindness. You guys did a great job! Thank you so much!

  Matthew Groner
a year ago
Thank you Tony & the team for your epic help during this huge snowstorm! A series of unfortunate events led to me being stuck. Their team was quick, responsive, and able to help me out right on time when I needed it! Will absolutely recommend them in the future. Thanks again!

  kyle & jessica powers
a year ago
Tony was incredible! I called him from a different state to help out my sister and her family who were stuck on the side of a road with no cell service and after they had called the local police and a handful of other towing companies had turned them down. They had been stranded for hours. Tony was able to find us a driver with room for a car seat and find her location within minutes. They ultimately got off the hill before the driver got to them but I would hands down recommend this company! Communication was incredible, he was kind and helpful, even talking me through the process of insurance. Don't waste your time calling other companies!Service: Car towing

  Daniel White
a year ago
Tony and company really came through for me.Tesla got a flat from metal debris (piece of snow chain?)Guys at Gino's (also great), did their best, but tire was beyond repair.AAA was going to send someone else, but at a very high price.Fortunately, Tesla got AT&R to come help me out, within 30 minutes- to tow me down the mountain to, a Tesla Service CenterThe biggest bummer is that we had almost made it to the liftsService: Car towing

  Megan Diaz
a year ago
Rick saved the day for us. We got stuck on highway 38 after hitting a rock. He got to us fast and made sure that my daughter and I were warm in the truck while he loaded up our car since it was starting to snow pretty hard and really cold. He towed us all the way down the mountain to our requested destination and made it as quick and painless as possible. I would highly recommend using this company if you re in the Big Bear area and need service. Thank you, Rick for helping us out today and being so kind. We really appreciated it!Service: Car towing

  Edward Jozwiak
a year ago
We were towed yesterday to San Bernardino From Lucerne. Tony was our driver, and he was incredible! Right after he picked us up, we were driving away and he stopped, got out of the truck and helped my struggling friend dump a heavy trash barrel. This man continued to go above and beyond, we were completely entertained by his stories, and he listened to ours. He made the almost 2 hour drive pass in a flash! He was courteous and knowledgeable. Thank you again Tony! You've renewed my faith in humanity!

  Dennis McCollum
a year ago
My 2021 Jeep Unlimited Rubicon was rolled on Road 1N09, and could not be readily accessed. I asked two other recovery companies in Big Bear to attempt the recovery, but they were unable to even reach my vehicle with their winch cables. My daughter then contacted American Towing and they were able to reach my vehicle, and winch it up the approximately 1:1 slope that it had rolled down. The rollover occurred on 1/1/2023, but it wasn t recovered until 1/8/2023, at approximately 2200 hours. I wish I would ve contacted American Towing first!Service: Special vehicle towing

  Rik Martin
2 years ago
These guys showed up when they said they would in 45 minutes. I waited 2 hours for A performance towing never showed up.I would recommend American Towing anytime!Rik MartinAAA memberService: Car towing

  Thomas Rios
2 years ago
Two days in a row had to call Roadside assistant's and the original company left me hanging both times ..and both times American Towing showed up quickly and was able to get my car towed home saftly and without a hitch ..they are awesome and would recommend them to anyone needing a tow or tire changed 100%Service: Car towingService: Car towing

  Fred Dearborn
a year ago
AAA s support person was very friendly and helpful, probably the best person I have ever dealt with for roadside service, just excellent all the way around.Service: Car towingService: Car towing

  Sahil Kalra
2 years ago
If you ever need a toe in big bear you should call American towing they do go above and beyond to make sure you and you your family get home and all thank you so much for your guys such kind serviceService: Car towingService: Car towing

  Lisa Evans
a year ago
The drivers were very efficient, friendly and professional. I highly recommend them!Service: Car towingService: Car towing

  D K
a year ago
Tony was very professional and very nice, even at 5am . Best customer service ever. Thank youService: Tire changeService: Tire change

  Madison McGee
2 years ago
The service was excellent. The technician arrived quickly and was not only helpful, but kind as well.Services: Battery service, BatteryServices: Battery service, Battery

  Clark Bennett
a year ago
Tony was excellent and helped with my dog