Cadillac of Beverly Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill
a month ago
We recently purchased a used vehicle from the dealership and had a wonderful experience. We were out of town buyers and our salesman, Rene, took care of every detail. Car was shipped out of state and arrived exactly as described. Many thanks to Rene and the dealership!

  Ashley Marie
3 months ago
I just purchased the car that I ve been dreaming of for almost three years and this place made it possible. First of all, everyone is so nice there. From the time we walked in the door to the time we left hours later, everyone was so nice and eager to help. That said, Jonathan, was the most amazing. He was always helpful, listened to all my requests and didn t leave my side until everything was fixed and figured out, even things that were out of his control. Thank you to everyone that helped make my dream car a reality. It s finally in my garage and I could not be happier. PS-The parking can be a little confusing-ignore all the hospital signs at the elevators. Haha. Just take the elevator to the ground floor and you ll be right at the doors of Cadillac.

  James Turk
3 weeks ago
I was given a dented and horrible smelling Nissan rogue rental in exchange for my $80k car. When they returned my $80k 2022 CT4V blackwing it was covered in dirt and rain spots. They couldn t fix a simple programming issue when they replaced an exhaust actuator. Turned out the actuator didn t need to be replaced at all and it was a simple cut wire. They quoted me 30 days and I refused to wait this long for something I was quoted 1-3 hours by a private shop. I paid $750 to have this fixed privately and Cadillac REFUSES to reimburse me. I am now forced to take legal action which is so wrong on many levels. Not only do I recommend steering clear of this specific dealer but I highly recommend NEVER BUYING ANY GM PRODUCT unless you want to be treated poorly/unfairly. The technicians at this shop are completely incompetent. Horrible experience!

  Cameron A
5 months ago
Allen at the service department is a complete joke when. It comes to customer care!!! He keeps my Escalade for close to 22 days to tellMe all the issues I m having of a broken antenna. First of all that s not true and if it was why the bell would you keep the car in paying $1800 a month for for for over 2.5 weeks?? Stay away from their service department as they dint care about you or your safety concerns. My transmission is having issues sorry it has to do with your broken antenna we will keeps it for 25 days and not touch the car. Great job Allen and Beverly Hills cadilac!!Brad I tried reaching out to you via email below and even your enailIsn t working.. NOT SURPRISEd

  Vincent Allocco
2 months ago
Today I want to update my review and let everyone know that Cadilac Beverly Hills has been a great partner. I was a little upset and I wrote my review a little out of anger, and I want to say that they have been outstanding. The staff is very very very communicative and they have been able to resolve my matter very quickly. I m very impressed with Harry Bill, Prisila and the team at Cadilac of Beverly Hills I recommend no other dealership for a Cadillac. These people are family to me and I appreciate them very much. I was very upset on my first review and I wanted to update to let everyone know that out of my emotions I wrote that review and I want you to know that this is a solid dealership that will get your back, thank you Dane for having such an amazing dealership and amazing staff. This is the staff I would choose for my business.

  Enrique M
4 months ago
Just recently purchased a vehicle at Cadillac of Beverly Hills and I have to say I am very pleased with the whole process. Our salesman was Mohsen Yazdanian and he was amazing! He went out of his way to make everything just right for us. Very professional, informative and friendly service. Thank you Mo! And thanks also to the young lady that helped us in the financing dept. Will definitely recommend Cadillac of Beverly Hills to our friends and family.

  Domnic Nadar
2 months ago
I wanted to express my heartfelt appreciation for Jonathan's outstanding assistance during my recent car purchase with Cadillac Beverly Hills. His professionalism, knowledge, and genuine care made the car-buying experience truly exceptional. Jonathan's dedication to understanding my needs, his patience, and his tailored recommendations were remarkable. He is a true asset to your team and has set a high standard for customer service. Please convey my gratitude to Jonathan for his exemplary salesmanship.Cheers,Domnic Nadar.

  Peeter Veske
a month ago
I purchased a 2020 Pre-owned Cadillac XT5 recently. I love the car but more importantly this dealership stands behind their values of honesty and integrity. I go through cars quickly but what I won t do is purchase another Cadillac from anyone else other than Beverly Hills Cadillac.Thanks very much Harry!!

  Anita Hibbler
a year ago
I truly enjoyed purchasing my vehicle from this dealership. Jonathan, my salesman, was very helpful and made the overall experience less stressful being that we came from out-of-town. The car itself was immaculate and loaded with bells and whistles; I couldn t have gotten a better deal anywhere else.I was overwhelmed with how to get the car home. I asked Jonathan if he could assist me in transporting the vehicle home. He told me don t worry about it he would find a way to transport it, and he did just that. The car was delivered the very next day definitely a sigh of relief.The overall viewing, purchasing, and delivery of my Cadillac was a phenomenal experience and I highly recommend anyone looking to purchase a Cadillac to Cadillac of Beverly Hills .

  Parasto Fani
5 months ago
It has been such a pleasure working with Renee R. From the beginning he has gone out of his way to make sure that I got everything that I wanted for my car. He is professional, responsible and such a pleasure to work with. Even after I bought my car from him , anything I needed or issues I had he did his best to help me out and get me the information� I needed.� If you want to have the best experience�and like t5o have�someone remember you and not just be a sale and forgotten about, definitely�go see Renee!

  Chinelo Nnaji
3 months ago
What a wonderful purchasing experience. Jonathan made our purchase so easy. He was so sweet, caring, helpful, and professional. Thank you so much, Jonathan. We appreciate your help, love, and care. You are just the best.

  Lori & Justin Pecikonis
6 months ago
I had the pleasure of working with Kevin Kanifati when I was in the market for a new Cadillac Escalade, and I couldn't be happier with the experience. Kevin went above and beyond to ensure that I found the perfect vehicle that met all my needs and preferences.Kevin's exceptional communication skills made the entire process smooth and stress-free. He was always prompt in answering my questions and keeping me updated on the progress of my purchase. I felt like I was in the hands of a true professional who genuinely cared about my satisfaction.If you're looking for a sales consultant who is dedicated, knowledgeable, and committed to providing outstanding customer service, Kevin Kanifati is the person to see. I highly recommend him for all your Cadillac needs. Thank you, Kevin, for making my car-buying experience a truly enjoyable one!

  Ramy Elias
3 months ago
This has to be one of the most unprofessional dealerships I ve ever encountered. I sent a request about a week ago inquiring about a vehicle listed on their inventory. I was contacted and told that it wasn t actually available unless I was willing to pay well over sticker. The sales rep said if I ordered a car it would take a year to get. Then I get contacted and they say a car became available and they would sell it at MSRP. I agreed and requested that we do the paperwork by mail or internet and I would be happy to wire the full amount. They said no that I had to come in physically. Since I was out of town I said it would be a few days but I can put a deposit down till I could come in. They refused to take a deposit. Then I get a call saying ok we can do it by mail but I have to agree to a $2000 up charge for a dealer installed item that s not negotiable or requested. This place is shady and not professional at all. I wouldn t recommend doing business with them and I will file a complaint with GM

  michael gomez
6 months ago
I had an exceptional car purchasing experience thanks to Renee, Howard, and Goli. Renee's knowledge and patience made finding the perfect car effortless. Howard's expertise and friendly demeanor during the explanation on how the car works made it simple to learn and setup. Goli's financial guidance ensured a smooth transaction for financing and signing. Together, they provided top-notch service, making this buying process a breeze. I highly recommend this team for a stress-free and enjoyable car-buying journey. I definitely will be back to Cadillac for another purchase.

  Kaylee David
4 months ago
I recently had the pleasure of working with Brian Epps in our quest to find a specific car we had been searching for over the past two years. After reaching out to Brian six months ago, I can confidently say that his commitment, professionalism, and tireless efforts truly set him apart in the realm of customer service.From the outset, Brian demonstrated an unparalleled level of dedication to understanding our unique requirements. He took the time to listen attentively to our preferences, specifications, and constraints, assuring us that he was fully committed to finding the perfect match for our needs. This level of attentiveness immediately instilled confidence in our decision to collaborate with him.Throughout the six-month period, Brian consistently kept us in the loop, providing regular updates on his progress. His proactive communication style was refreshing and alleviated the anxiety that often accompanies a lengthy search for a specific item. Brian went above and beyond to ensure that we were informed at every step of the journey, and his transparency fostered a trusting and communicative relationship.What truly impressed us was Brian's perseverance and determination in the face of a challenging search. Despite the rarity of the car we were seeking, he remained undeterred and continued to explore all avenues to secure the vehicle for us. His unwavering commitment ultimately paid off when he finally located the exact car we had been dreaming of.Brian Epps not only excelled in his role as a car locator but also demonstrated a genuine passion for customer satisfaction. His positive attitude, patience, and willingness to go the extra mile made the entire experience enjoyable and stress-free. It's evident that Brian takes great pride in his work and genuinely cares about the happiness of his clients.In conclusion, I cannot recommend Brian Epps highly enough for anyone in search of a dedicated, knowledgeable, and personable professional to assist with their automotive needs. His exceptional service, coupled with his unwavering commitment to customer satisfaction, made our two-year journey worthwhile. If you're looking for a true partner in your car-buying journey, look no further than Brian Epps he is, without a doubt, a gem in the industry.

  Rey Liu
6 months ago
A little overdue review (apologies Priscilla). Recently purchased another escalade from BH Caddy and was thoroughly impressed and safe to say more than satisfied.I was a little hesitant to visit the dealership since the first time i bought an escalade, Cadillac of Beverly Hills was my first stop but i ended up getting assigned to a salesperson that was condescending and left within a few minutes of reaching (this was October 2022, apparently he is no longer with the dealership). I ended up getting the 1st one from out of state.Was interested in getting another one and figured there's no harm in checking Cadillac of Beverly Hills once more since i live close by.This time, i had the pleasure to work with Priscilla. Priscilla was patient and kind and a joy to be around with. She kindly showed me what they had in stock and treated me like an old friend/family throughout the whole process. I don't think i've ever spent so much time smiling and laughing in a car dealership as much as i did with her.She even kindly waited for me to bring my car back home first so i can return to pick up the new baby, mind you, the dealership was already closed by this time. She also didn't want to leave without giving me a tour of the car (even though i asked her to go home since its getting dark and its never safe to drive at night plus this is my second 2023 escalade so i kinda still remember the functions etc.) I truly appreciate her genuine kindness. They also sent a small thank you card and Priscilla also checked in with me after the purchase, which was a really rare and nice gesture from both her and the Cadillac of Beverly Hills.Priscilla has definitely earned a customer for life with me and she will always be my go to person for any future Cadillac. Thank you so much Priscilla.

  Alesandra Hernandez
a year ago
Great experience at the Beverly Hills Cadillac dealership. Ken Azad was our salesman. Very knowledgeable professional, and extra helpful. I highly recommend Ken @ this dealership. We are happy with our purchase. Great price Cadillac suv ESV

  Misha De Larkin
7 months ago
Brian Epps and team were phenomenal! Love our new 2024 Lyriq and extremely pleased with the exceptional service we received from our team!

  Sean Brown
11 months ago
Johnathan Aguilar went above and beyond and was instrumental in helping us get our dream car. He is attentive, kept in constant contact with us, was transparent, and set expectations so we didn t feel like we were on a roller coaster. If your looking for more than a transactional relationship, Johnathan is your guy.Working with the entire team at Cadillac Beverly Hills exceeded our expectations at every step. The car market is different than it was, with supply shortages and crazy demand, to get the car you want you need a good dealer on your side. After trying to work with dealerships across Southern California I can confidently say that working with Beverly Hills was the best!

  Lawana Conklin
2 years ago
It was the quick response from Jenna that made me want to do business with location. Got in appointment with Kevin Kanifati and he was awesome. Made me feel like a VIP during my entire transaction. I drove off the lot with everything I wanted and more. Great experience.

  Leticia Santos
8 months ago
What a wonderful purchasing experience! Kevin Kanifati made my purchase so easy. It was definitely worth the drive from San Diego to Beverly Hills. Everyone we dealt with at this dealership was courteous and professional.

  Sonia Salvador
3 years ago
What an incredible bunch of professionals!!! Pam, Austin, Moe and the general manager Harry are amazing. All of them collectively made an impossible task a reality. There were some hiccups along the way but that is when their true colors shined and I truly appreciated their experience, professionalism, and stellar customer service. There are many Cadillac dealerships to choose from, but there is only ONE Cadillac of Beverly Hills. Pam and Moe made themselves available and showed no irritation for the amount of calls and texts I made. The clear communication and transparency was really soothing and now I am enjoying my 2021 Cadillac Escalade Sport Platinum, which you can barely find!

  LIl BIt
9 months ago
Good experience. Jonathon was patient and helpful. Auto trader had incorrect info on vehicle regarding vehicle having leather seats. But still felt it was fair price. He didn t try and upsell me on added expenses,which I appreciate. Very nice assisting in driving our vehicle from garage to location of new vehicle.

  Diane Corkery
a year ago
My husband and I purchased a Cadillac Escalade this past weekend and we had the smoothest experience. Kevin was responsive when setting up a time to come look at the vehicle and once we decided to purchase it, he delivered with no issues. He made certain to get all of our questions answered quickly and helped with our financing questions so that there would be no delay in picking up our vehicle once ready for delivery. We are very happy with our experience and would recommend this dealership and Kevin.

  Jon Wong
3 years ago
Jonathan is the person that you need to look for. He made my deal as sweet as a candy. That 2019 Cadillac ESV is only 17k miles. The best part, they recon the car and made it look as brand new. No wonder this is my 2nd car in my fleet. I'm buying my 3rd vehicle next year, count on it. Thanks Jonathan and Nima. Also the manager Harry.

  Vlad Tsvang
a year ago
I really enjoyed my car buying experience at Cadillac of Beverly Hills. I had a pleasure to work with Ken and Lynn on this transaction and they are amazing people. They stayed way after their business hours to help me and went the extra mile on numerous occasions to accommodate my requests throughout the process. It was a truly pleasant experience. I would highly recommend this dealership to anyone. Thank you for taking great care of me!

  David Golbahar
4 years ago
The team at Cadillac Beverly Hills is great. I am a former Martin customer and Beverly Hills has stepped up the service. I had a budget in mind and they hit it spot without any hassle.This is my second Cadillac purchase and I look forward to another soon!

  Shawna Jackson
a year ago
Thank you Cadillac of Beverly Hills for the A+++ car purchase experience! Jonathan and Howard went above and beyond in Sales and Service. Jonathan continues to be a great help with any question or need we have. The paperwork process was pretty speedy as well. All around top notch team.We are extremely pleased with our purchase. We highly recommend this dealership and Jonathan Aguilar in Sales.

  Robert Inzunza
a year ago
Choose a different dealership. Actually a different manufacture for that matter.I purchased a Brand New Cadillac CT5-V in February 22.1 year later Feb 23 with the car at 11k miles I received a message on my dash that stated Service Brake Pad Monitor .I took the car into the dealership where they informed me I needed to replace the brake pads and rotors.No car EVER needs this replaced with such low mileage.Cadillac of Beverly Hills / GM refuse to see this as a defective / low quality parts. Instead they re saying it s the way I drive the car. Even though they ran a diagnostics and it was determined that the car has never been abused.I m being told that I need to pay $3500 to repair the premature failure of a $70k car. Absurd and ridiculous.Save your self from dealing with this type of headache. They re plenty of Luxury Manufactures that truly know how to appreciate your business.

  Adam Sultan
10 months ago
I strongly advise against taking your car to Cadillac Beverly Hills for service. My recent experience with them was incredibly disappointing. The service advisors lied about the work done and neglected to properly care for my car. The lack of honesty and professionalism is unacceptable. Save yourself the trouble and seek service elsewhere.