Autobahn Motors Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ralph G
a month ago
Autobahn Mercedes Benz is the best AD in the Bay Area in comparison with other MB dealer in the area. Jimmy my service adviser is very professional and polite. He took care of my exhaust valve issue under parts warranty in a timely manner. thanks to the loaner car department as well for providing me an awesome 2023 GLB AMG while my car was in the shop getting worked on. Overall the staff has been very kind and helpful. If you own a Mercedes and you want the best service for your vehicle look no further and come to Autobahn Mercedes.

  Michael Yorker
a month ago
Exceptional Customer Service at Audubon MotorsI recently brought my car in for service at Audubon Motors due to a few issues. I wanted to express my appreciation for the exceptional customer service I received, particularly from my service advisor, Joe, and the rest of the team.Having dealt with various dealerships in the Bay Area, I can confidently say that the service at Audubon Motors exceeded my expectations. Joe and the team went above and beyond to ensure that my car was serviced promptly and efficiently. Their professionalism and attention to detail were truly commendable.Thanks to Joe and the team, I will definitely be returning to Audubon Motors for all my future service needs. Keep up the excellent work!Best regards,Michael Yorker

  Aleli Arevalo
4 days ago
Kyle was pleasant and professional. He listened to my concern and made sure it got addressed. I received timely statuses. The cashier was also very pleasant and helpful to deal with. The environment and people at this dealership are tops!

  A H
2 weeks ago
Service advisor Joe is very good with good follow up and ownership, detail explanation. Service was performed as expected. Loaner car service experience could be improved. Transition to EV loaners is ongoing and processes and infrastructure are not mature yet. Getting vehicles charged more than 26% for pick up and letting people know that Mercedes default charging limit in the software is set at 50% would be critical to share when loaner is being loaned out.

  Matt Berger
2 weeks ago
Anthony at Autobahn motors has been absolutely fantastic to work with and is a large reason for why we keep buying Mercedes. As a fleet operator, having reliable and responsible technicians is critical to our success. Anthony is extremely knowledgable, attentive, and an excellent communicator. I am always confident that when I take a unit to Autobahn motors we are in good hands.

  Deborah Baker
a month ago
The Autobahn Service Department never disappoints, and today s visit was no exception! Mark Nissan took excellent care of my car s 30,000 mile service today and gave me good advice about how long I can wait to replace my brake pads and tires. The cost was exactly the estimated price, so I can't even complain about that. Thanks, Autobahn!!

  Susan Anderson
2 weeks ago
My car was seen for two safety recalls and Joe went above and beyond to make my visit easy, informative and comfortable! I also purchased a remote cover and Oscar was so wonderful! He even installed it over my remote! Very pleasant experience with the whole dealership!

  Pu Chen
2 months ago
I got my Sprinter van service at Autobahn Motors in January 2024. I must say it was an exceptional experience from start to finish. As someone who values reliability, professionalism, and outstanding customer service, I can confidently say that Autobahn Motors exceeded my expectations on all fronts.My sprinter van was due for smog check, but there was a sensor could not complete. I made an appointment withAutobahn Motors. Anthony from service department helped to arrange all the necessary diagnose and checks. The mechanic was able to find the cause and performed a fix for the issue.Overall, I highly recommend Autobahn Motors, especially Mr Anthony, for anyone in need of reliable and top-notch service. They have proven themselves as a company that values their customers, delivers exceptional service, and sets a standard of excellence in the industry. I will certainly be returning for all my future automotive needs.

  tempura sushi
a month ago
An EV drive motor was replaced under the warranty. It has taken many days to get a new parts. Ralph is always super helpful. He personally made sure all the functions working properly at the end.Unfortunately the garage was not always neat, a screwdriver was left inside the car, the service cable was exposed when the car was returned. This is not the first time to see sloppy finishes from this garage.

  kevin knoble
3 weeks ago
Great experience. Anthony answered all my questions and helped me make an informed decision on the.work I needed to have done. Easy in and out access to the dealership and a responsive team. Work was done quickly and as promised. I appreciate those things.

  Joe Cox
a month ago
Skip was my service advisor and is awesome! He is professional, great follow up and very friendly. Johnny Lam is the service manager and was also very professional and helpful in getting my repair completed. Thank you guys.

  Mahmut Altun
2 months ago
Kyle was very helpful given our situation. Even I didn t have appointment and Kyle able to help us same day. I was running late to another meeting so I had my son drop off the car to the service center. Kyle met with him and took care of the service. Not only that, but he also set up a loner car that I could take while my car was being serviced. 10/10 Service!Kyle is amazing person and amazing service. I m glad that I bought my car from Autobahn Mercedes and I met the amazing service advisors, Kyle.

  Telemedicine Central Oregon
a week ago
Amazing! They did the impossible in 36 hours they were able to find all the parts needed to redo my entire Sprinter Van brake system back to the original. They went above and beyond by driving miles to other dealers and part stores to obtain every last item in order to meet MY CRAZY DEADLINES!

  judahvista
2 months ago
Skip Vaughn was very professional and helpful. I had multiple issues with my car, and he was able to troubleshoot and prioritize the issues with me. It required 2 days of work, and I was able to obtain a courtesy car, so there was never an issue of being able to commute. I am very grateful.

  Catherine Bannon
a month ago
Thanks to Autobahn for helping us replace a broken back window! It had to be ordered fromGermany, but they were able to obtain it within a few days and replaced it in one day. Seamless service and I m very happy to have my window repaired!

  Marcia Hopwood
a month ago
As usual, my advisor Luis Garcia was amazing! He managed to schedule my GLA 250 for a repair, which included picking up a part one hour away and then installing it - all while I waited. I was in and out in two hours! Incredible service!

  Thays Klein
4 weeks ago
Brought my brand new GWagon here hoping to get a good service, instead, I got misleading information regarding how long service would take - I was told it would take 1.5 hrs and it ended up staying there for 4 hours. After the 4hrs, I had to call to find out the statues of my _and my car was returned without being completed, resulting on me having to make another visit! This is in so many ways NOT what I was promised when I purchased the bumper to bumper warranty! To make matters worse, I was told by the service person, that the sales team offer many things but that aren t really available! What? Am I not dealing with the same Mercedes Benz organization? I felt scammed and would not have expected this from a company such as this!

  Nidhi Nath
3 weeks ago
This is my second lease from the Auto Bahn dealers and my experience has been great both times. I highly recommend John who helped me with my lease both times. John is knowledgeable, easy to work with , not pushy like a typical car salesman but knows how to give a good deal. He was patient with all my questions during and after the transaction. I highly recommend John at Auto Bahn Mercedes in the bay area.

  vince tringali
a month ago
Been here twice in the past yr, I drive a lot. Both times , Anthony has been a gem. Walked me through all the services and options. Paid attention to me as a customer, which goes a very long way. Great communication and personal service, I highly recommend Anthony and Autobaun Motors

  Eilien Choo
2 months ago
We had the most pleasant experience recently with Autobahn Motors Service. Joe Leung our service advisor was efficient, knowledgable and courteous. So were the rest of the crew from the shuttle drivers to the cashier. Service was top notched! Would definitely return for our next service.

  Jyothi Padhi
3 months ago
My service advisor is Mike P and I was assigned to him when i bought my Lexus ES 300h. Mike is the best advisor i came across!! He was very professional, polite and courteous. He made us feel welcome and briefed about the car purchase process. I had a great buying experience at this dealership. Thank you Mike for the exceptional service!!

  Robert Faussner
3 months ago
Kyle the service adviser was great. But the technician(s) servicing the vehicle messed up and I paid for an alignment I didn't need and caused a problem I didn't have prior to my regular service visit. I went on a trip and my car vibrated and even at certain speeds was wobbling I had to leave it at a dealership 100 miles away (not safe to drive). It took four days to get my vehicle back and I had to spend another trip down and back (6 hours). I asked for a refund of the alignment and a modest amount for my time and the cost of the trip - apparently the manager of Kyle refused and only offered the refund of the alignment. I have spent over $ 150K at that dealership over many years - buying my vehicles there and overspending for their service. Needless to say I wasn't happy with the lack of concern for what I went through. I was about to decide to not use that dealership any more, but Kyle went to bat for me and got the manager finally to agree that they didn't want to lose a good customer. The Manager relented and gave me what I requested. In my humble estimation, the manager should be fired and Kyle promoted. Kyle was very professional in how he handled this.

  Jennika Abriol
2 weeks ago
I was seen on time and my service was done in a timely manner. All staff was very friendly and made sure I was taken care of. I want to recognize Ralph for helping me out with my service as he went above and beyond for me. Thank you again!

  Carlos Izquierdo
2 days ago
Great attention and service from Skip! 10/10!! I appreciate very much the serviced received from Skip and Autobahn. Very satisfied with my decision to buy the car here!

  Nino L.
2 months ago
Our service advisor Kyle Montgomery and his team members Antonio & Jimmy in loaners and Isabella at the cashier provided us with excellent service. I can tell that the culture at Autobahn Motors is one of teamwork and high integrity. I will continue to service my vehicles there because of their professionalism and expertise.

  Mina Beigi
a month ago
Joe at Autobahn Motors helped me with the service on my car. He was great in explaining every detail and answering every question I had. Autobahn is my favorite car dealership and service department is great. Everyone is professional and caring.

  judith dy
3 weeks ago
Mark Nissin - Service Advisor was a great guy to work with. He would respond to my texts promptly.I was NOT impressed by the technician who inspected the car.He was recommending replacement of parts & services that was already done. Like replacing the battery ($309.88.) because the car is 10 yr old.(77,000 miles) A new battery was purchased from the dealership and was installed just 2 months pago. Sounds like check list to repair with prices was sent without thoroughly the car.It is not ethical for a dealership to condone such practices.Thank you.Judy

  Renn Calips
3 months ago
I love this place. This dealership is my favorite go to when I need any repair of my car. The staff are so nice and I always treated well here. I personally thanks to my advisor, Joe Leung in my last visit here. He took care of everything with the repair of my car and he even patiently dealt with my pestering insurance company.

  Fred Jones
3 months ago
Like always it was a very pleasant experience. The technician was very professional and knowledgeable of what was needed for servicing my vehicle. He also informed me of information that I was not aware of pertaining to the operation and service of my vehicle. It's always educational as well as a joy to be a part of the Autobahn family which is how they make you feel.

  Stephen Bergwall
5 days ago
Anthony Jayakoddy was the service adviser. Very knowledgeable and professional. Knew exactly what needed to be fixed on my vehicle took care of the issue.