Fast Trac Towing
4.3 (64)
701 Main St, Barstow, CA 92311
(760) 256-9006
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Fast Trac Towing is a professional auto repair shop and towing service located in Barstow, CA. They are known for their accessibility and offer services such as car towing, special vehicle towing, and car lockouts.
Services offered: Auto repair shop, Towing service.
Fast Trac Towing Reviews Summary
Pros
- Professional and friendly staff, with drivers like Travis, Mike, and Zach receiving high praise for their helpfulness and quick service.
- Excellent customer service, with employees like Dana and Steven going above and beyond to assist customers in distressing situations.
- Efficient and quick response times, providing timely assistance to stranded customers even in remote locations.
Cons
- Some customers experienced issues with communication and professionalism, particularly with the dispatcher and management.
- Occasional complaints about pricing discrepancies and unexpected additional charges.
Suggestions
Improve communication with customers regarding ETA for towing services and ensure transparency in pricing to avoid any misunderstandings.
Positive Words
professional, friendly, helpful, quick, excellent, efficient, timely, above and beyond
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jeff Martin
10 months ago
Let me start by saying Travis was the best. Super professional, super friendly and super helpful. Made my wife feel comfortable. We were broke down on the side of 58 late at night He came and got us. He brought us to his shop and let us spend the night in our RV.Everyone was wonderful and a very stressful time. Thank you very much I would highly recommend them and I would give them 10 stars if I could.
Melanie
9 months ago
Mike was INCREDIBLE!!! Fastest tow ever under 5 minutes. Extremely professional and even showed us how someone cut through our muffler to try and steal our catalytic converter. Excellent company. Mike is fun and a real professional! Thank you!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Ryan Bishop
8 months ago
Incredibly quick and easy service I highly recommend. Locked my keys in my car like an idiot and it took them all of 20mim to get there unlock the car and be on their way. Thank you so much!Service: Car lockoutsService: Car lockouts
Alexander Berry
a year ago
Wow! the best towing service I've ever had. from the call to driver. communication and speed is off the charts. I felt comfortable with them from start to finish. Really good people.
Ruby White
a year ago
My Aunt was traveling alone to visit us from Texas and was exhausted and lost with a blown out tire outside of Barstow. We called numerous companies for help and we didn t have much info for them to go on besides the name of a bridge she was near and the hwy and we didn t have every single detail of her vehicle and so on so we felt hopeless with nobody being sympathetic or willing to put the effort in to help locate her. The second I got on the phone with Dana I felt so much relief knowing she WANTED to help, she was able to locate the bridge and assured us she will make sure my elder Aunt will be taken care of. She was sweet, sympathetic, professional, concerned, heart felt, assuring, diligent and got the job done. It was getting late and she made sure to get someone there as soon as possible, relaying the details of the situation to the driver as it was coming in. I can t thank them enough!!! Very well priced, not taking advantage of our situation what so ever, another company that knew we were desperate started at a low price but said they weren t sure if they could do it, gave us the run around while time was ticking then called back 20 mins later said they would try to find her but it was going to be a minimum of $600! Totally taking advantage of a couple of women in a desperate situation. So grateful for this company and Dana!!!!Service: Car towing
Marisol Gonzalez
2 years ago
Everyone we spoke to at Fast Trac Towing was incredibly kind and knowledgeable. The gentlemen that helped us out of a sand ditch were polite and worked quickly. The rates are competitive with nearby towing services and they able to come to our rescue quicker than other places. They were even nice enough to follow us and make sure we made it to the freeway.
Maenads A
5 years ago
My roadside assistance provider (tow truck driver), Zach, was seriously the best. So nice and helpful to the best of his abilities. He wasn t authorized to help me fix my car, but provided me with the information I needed to get myself back on the road after taking me to a safe location where I could work on my car. He then waited to make sure I was safe and on my way home before leaving me. This was really helpful seeing as I was alone, hours from home, and it was the middle of the night!
Sierra Forester
3 years ago
The manager Anthony was friendly, considerate, and helped us in a pinch. We were stranded just south of the Mojave in the middle of July on a 114� day at the hottest time of day. We were over an hour away from any help and they got to us as quick as they could. They even brought some cold water for us and the dog.
Trevor Johnson
2 years ago
Charles was amazing. I could not have asked for a better more caring person. He was very good. He went way out of his way to make sure I got to where I needed to go. I highly recommend this towing company.Service: Special vehicle towingService: Special vehicle towing
Erin Jones
a year ago
10/10 great experience!! Paul was amazing! Dana was sooo kind! The mechanic was solid! For such an annoying experience to have to endure they were such a relief to work with!! Thank you soo much!!Service: Car towingService: Car towing
Blake Ashburn
5 years ago
We broke down about 80 miles from Vegas and zach got to us quick and had us dropped off at our hotel. Cant tell him thanks enough for just being down to earth and helping us through our troubles. Will definitely recommend them if you ever breakdown in the area.
Kathy Morrell
6 years ago
My husband and I were traveling via RV through Barstow on I40 on our way back to Florida and experienced a blowout on our tow vehicle. Thankfully, Fast Trac Towing answered the call. Once they were finally dispatched - that s a different story - they arrived well within the estimated time. It s scary to be stranded out in the middle of nowhere after dark but Steven, the tow truck driver, immediately put us at ease. He was so courteous and professional. There was a mix up in the location of the repair facility but Steven just handled it without any hesitation. Such a blessing! Thank you Steven and Fast Trac/City Towing!
Thomas
10 months ago
In Grandview on Birch Jade a fast track towing truck is parked at night is that driver has been seen breaking out windows and throwing huge rocks causing major dents in cars of his neighbors very unprofessional now breaking out people's tail lights and stuff like that's the reason for him to get pulled over so I don't know if you guys are doing this to create fake business for yourself you know create the problem fix the problem kind of deal but be paid in the middle of it
Jock Neeley
6 months ago
Excellent professional customer care very reliable vehicles and excellent towing services A+
Lisa Shaffer
4 years ago
I was on my way from Las Vegas to vacation to San Diego when my car broke down outside of Baker. My tow truck driver, Zach, was a godsend and truly made my night better. He checked in with me regularly to let me know how far away he was, he asked if I needed anything and offered to stop at a convenience store and get me anything I needed. He got me all set up for my car to be checked on in the morning before I even went there the next day. And he dropped me off at a motel and wouldn't leave until he made sure they had a room for me. Everyone says chivalry is dead but not in this case. Zach was awesome, a true gentleman helping a damsel in distress lol. I couldn't have asked for a better experience.
Elizabeth Wood
5 years ago
Words cannot express how grateful I am for the excellent service I received from Fast Trac Towing on 8/11/18. I was stranded on Hwy 40 e/b in the middle of the day. I "limped" my 2014 Honda Civic 25 miles to the Kelbaker offramp. Jacob arrived within 30 minutes of my call for help, which was projected to be 90 minutes. Jacob was extremely professional, friendly and knowledgeable. He and Fast Trac will forever be in my thoughts. Thank you Fast Trac for hiring such great drivers/saviors!!!
Beth Vaughan
5 years ago
I have towing through my insurance so they sent Fast Trac Towing. I can honestly say the dispatcher was unprofessional and rude. She kept putting me on hold and was cagey with her answers on an ETA. I waited 4 hours for a tow that I called and scheduled at 8am for a 4:30pm pick up time. I called back 4 seperate times starting an hour after the scheduled pick up time. I kept getting the same he's 15 minutes out B.S. So here's where my luck changed. A gentleman working the night shift came in to get ready for his shift saw my paperwork work and how long I had been waiting for someone to come (7:06 pm at this point) He got ready and clocked on early to come and get me . Keep in mind Im a woman alone in an empty parking lot waiting for a tow truck scheduled to show up at 4:30pm. He was nothing but professional apologetic of what happened. I only give the tow company 3 stars but the tow truck driver Zach 5 plus stars.
The Hardies
5 years ago
Fast track towing is trying to steal (not repo because it does not belong to them) and sell my car under a false claim for a lien. They were paid for the time that they had my car. They had my car for not even 72 hours, and claimed to have had it for a month and some change. Explain this to me: how am I driving my car if you were never paid for the storage fee?last time I checked, a towing company would not release a car that has not been paid for.Perjury? Not a good look for a business.
Wendy Hutchison
a year ago
The guys are awesome! They helped us out when we were literally stuck with a dead truck. An I still have to figure out what I'm doing with my dead truck.
haley lane
5 years ago
An absolute lifesaver! I was stuck in the middle of the desert with no other way to move my car after my back tire blew out. Anthony arrived and saved the day!!! He also was absolutely great conversation. 10/10
Mario Lucas
5 years ago
They work with chp so they tow your car Friday keep it till monday! Then quote you a price on phone then u get there and it increase by 40$ Then they find a another issue which charged another 40$ due to 10 min over due to towing your car.... But if you need revenge on enemies call them...
N Ohmygooodness
3 years ago
I am totally thankful and greatful for their service the man that runs the shop or at least the weekend was amazing . We had such a rough night/day him being so reasonable and helpful was a breathe of fresh air. Thank you guys!Services: Special vehicle towing, Local haulingServices: Special vehicle towing, Local hauling
Manuel Griego
a year ago
Worked with me when I needed money and accepted that I give it to him at drop off as well as waited an upwards of 30 minutes so I can get that money.
Chris Pryce
6 years ago
After driving 8 hours to retrieve my stolen vehicle and paying $400 to get my car, the owner tried to charge me $85 to move my disabled car 20ft to my trailer. What a crook
Tom Runyon
3 years ago
Excellent service. Professional in meeting the needs and hardships of breakdowns. If the needs arises and you need towing Fast Trac Towing does it best.
Herman Barnes
5 years ago
I have used this team for several years to clear our yard. The provide excellent customer service and excellent results. Outstanding!
peter66442
3 years ago
The lady at the front desk was very helpful made the process of getting my vehicle out of impound as smoothly as it could I was in and out in 15 min
Rayna Williams
2 years ago
A customer at my RV storage lot used this company and one of the drivers just backed into one of our vehicals and took off.
Thomas Runyon
4 years ago
Great company and great service especially the person who drives the service car. Efficient and an all around good guy
Willis Mayeda
2 years ago
Very accommodating in regards to time for pick up and driver, Charles, was very knowledgeable and professional.Service: Special vehicle towingService: Special vehicle towing