Volkswagen Bakersfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alondra Hinojosa
3 days ago
Horrible customer service the last 4 years I ve had to deal with them. Today though I went in for a scheduled recall service only to drive 45 minutes for them to tell me they hadn t received all parts. Keep in mind it was scheduled out so that they would have all parts when I came in, but yet they didn t have common curtesy to call and let me know.Last time though, they didn t finish our car on time so they lent us a loaner that had rust all over the battery and left us stranded. We called them and they had us on hold then hung up on us and when we tried calling back they turned off there lines to closed.

  Mandy Rose
3 weeks ago
Lily my advisor was great and took care of me and did great communicating with me. Service department has my car still after having to return it and due to the issue occurring again.. it s been 4 days. Lily was kind to get me in a loaner car but I m not sure why service department can t figure out what is causing my car issues after $1700 already being paid. They had promised if I paid those services my issues would be resolved . It hasn t. They are pretty backed up.. maybe shouldn t take so many cars in if they can t keep up.Again Lily was FANTASTIC AND DESERVES 5 STARS.

  Gigi Garcia
a month ago
Extremely disappointed with the service at the Volkswagen dealership. I went in to return my leased car (third time trying to return it) and was met with nothing but disorganization and delays. I was made to wait 35 minutes, only to be told that Manny, who supposedly needed to handle my return, wasn't there. They told me to come back at 1:00 PM, but when I returned, Manny wasn't the one who assisted me; Nicole was. It turns out Manny's presence wasn't necessary at all, which makes the whole situation feel like a complete waste of time. The lack of clear communication and efficiency was really unacceptable.

  Elaine Anderson
3 weeks ago
As retired seniors in our travels from Sequoia national park, our 2023 Atlas ended up with a flat tire 18 miles north of Bakersfield. We contacted the VW dealership and spoke with Tiffany. She was so helpful, and so friendly, working hard to accommodate a tire repair into the end of their day. We arrived with our spare tire on and met many other friendly staff going out of their way to lessen the stress of this situation. Our punctured tire was soon fixed and we were on our way. Thank you so much. We really appreciate your kindness to us.

  Julian Guerra
a month ago
Took my 22 GTI in to replace both outer tail lights and the steering wheel, as well as getting a door panel recall performed. Arrived with appointment at 7am. Waited all day until 4pm. Reason for waiting is because I live 1 hour away and dropping off was not an option for me. After leaving steering wheel was crooked, and ambient lighting did not work anymore. Took it back a couple days later to fix their mistakes, took all day yet again. Driver door harness suddenly stopped working cutting power to other lights. A harness on a new car does not suddenly stop working. Major lack of accountability. Not to mention part has no ETA. To top it all off, I have aftermarket parts on my car. For this reason I only hand wash it. When I got my car back it had been washed without my consent, presumably through an automatic car wash because my rear diffuser got damaged, I was able to somewhat get it to stay in place but it wouldn t have broken had they not washed my car. Car washes should be complimentary and up to the customer, not a service by default. Even with the wash my windows were still left with fingerprint smudges all over. Highly upset with my service.

  Kory McDonald
4 weeks ago
There was a hiccup in the communication getting my vehicle scheduled for service. I brought the vehicle in on a Friday for a brake inspection, after which I was told to plan to bring it back on Monday to complete the maintenance. It started off a little rough when my service advisor called first thing Monday morning (before I left) to let me know the part wasn't in, which was fine. I did come in on Tuesday, and my service advisor informed me the part hadn't been ordered, which was quite inconvenient. I decided to call on Wednesday before leaving home to learn that my service advisor was no longer with the company, which was a little unsettling because I needed the brake service to comfortably drive the car, and things seemed to be in a bit of disarray. Ultimately, kudos to the service team who pulled together and got me scheduled and taken care of by Thursday, when the maintenance was completed successfully. Overall positive experience.

  Rudy Medina
a month ago
Worse service department I've ever dealt with. Not even worth a one rating star. I took my car for an oil change at 9am and found out it needed a bracket replaced because it was leaking coolant. They didn't call me back till almost 6pm with the news that they were keeping my car over night cause all the technicians went home. They love keeping customers cars over night and not communicating to anyone about it .I'm never buying another Volkswagen. Guess it's my fault for being so stupid. Couldn't provide me with a rental and had to call in for work. Guess my kids won't be at school either. Thank you Volkswagen for thinking about me and my family.

  Richard Barenchi
a month ago
It has been a week on Friday that I picked up my car. When I got home I realized I was given the wrong paperwork. I had to come down on Saturday to pick up my paperwork. Upon arrival, the service person said he couldn't find it and was going to have to get it from the office. I gave him my email and he said he would send it to me that day. Today is Thursday and I still don't have my inspection results. This kind of service has been the norm for the other 2 vws I have had as well. However when I take my wife's audi in they treat me and her car with great care and efficiency.

  Isac Urbina
5 months ago
Great, friendly work, but this location takes too long for the premium-like price I m paying. I made an appointment for an oil change and tire rotation and told them i d be waiting for my vehicle to be serviced. However, i still had to wait 1.5hrs for my vehicle to be serviced. I ve taken other vehicles to local shops without an appointment and they can do same work in a fraction of the time.

  Cecilia Criner
2 weeks ago
Friendly staff however, the car I purchased hasn t been pleasant to drive. I purchased an Atlas sport and the breaks are so loud they grind and squeak every time I slow down. This started the month we purchased it in 2022 and isn t able to be fixed unless I purchase off brand breaks. It s been a couple years now and we regret this purchase. Hearing the breaks grind and squeak makes me feel unsafe in my car. If I had known this prior to purchasing the vehicle then I would have chosen another car. Please do your research before purchasing a VW Atlas Sport.

  JOHN EVANS
2 months ago
Sales staff knowledge, helpful. Very little pressure. They figured out what I wanted and worked to make me happy. Finance department is A+. Friendly, very knowledgeable, absolutely no pressure, very patient.

  Jacquelyn Thurston
a year ago
Where do I start?! The experience was wonderful with Ty who was my salesman. It took me a very long time (a couple years) to FINALLY decide what I wanted and that was a VW. From beginning to end Ty was available always and answered my questions, from finance to demo. Also the finance (Paris) department was also a wonderful experience. Couldn t have been any easier or chill. All I had to do was just wait for arrival. Everything was already taken care of and it was such an easy and smooth process. He made me feel like I was the only customer he had, but I know he had others. Just a testament to how personable and hard he was working to get my vehicle to me. Defiantly would not have been treated as well anywhere else. He really jumped through hoops for me and it makes me very happy with my decision & purchase. Really rolled out the red carpet. I couldn t recommend him and this dealership anymore than I already am. Fantastic service and they will treat you Good. That s what matters these days. Cause you can buy a car anywhere.

  Angie Boyler
a month ago
We had a great experience here, helping our daughter with the purchase of her first vehicle (VW Jetta). Patty Valdovinos was amazing! She was so informative and not high-pressure at all (which kept us coming back to look, as we made our decision). She kept us in the loop of new stock, and was excellent to work with throughout the process. I highly recommend going to see Patty if you re in the market for a new (or used) vehicle!

  Edgar Escobar
a month ago
The Lyft service provided instead of a loaner vehicle was highly inconvenient. I was stranded at work due to a poor/late response from the service advisors. I also was late to work the following day because the Lyft ride that had been promised was not there.

  Kay Burton
2 months ago
Purchased brand new VW Atlas with all cash. I waited months to receive title and never received it. I called the sales department and finance department and was met with rude behavior and NO help. Turns out the Bakersfield VW dealership sent the title to my bank as a lien even though I paid up front. I had to find someone within my bank to go into the vault and search for a title with no lien just to get it sent so I could actually own the vehicle I purchased. Unfortunately it took about 6mos to get the title because I have a non-brick and mortar bank and I was about to move overseas so I needed to sell the vehicle asap. The whole ordeal cost me thousands and thousands in lost money due to the negligence of VW Bakersfield. I do NOT recommend this dealership as they do not conduct business properly and have a severe lack of customer service. 0 stars for wasting my time and losing me so much money!

  David Zaccaria
a year ago
From the minute I walked on the lot I was greeted with professionalism. I received a call prior to arriving to confirm the appointment and was greeted with a complimentary starbucks, as well as the vehicle I wanted to see not only ready to see, but it was also washed. The salesmen TJ, went above and beyond to make sure that we went over all of the features that I wanted on the vehicle. Happy finalized everything for me in the finance department both quickly and efficiently. This was by far the best experience I could have ever hoped for. The sales manager, Brandon took the time to go over many different quotes with me, until we were able to find the one that worked for me. My expectations were completely exceeded. I could not recommend this dealership enough. Do yourself a favor and go check this place out.

  Rebecca F
3 months ago
I really feel like the service department does that minimum amount of work to get by. My car has had a squeaky noise similar to the noise your break pads make when they need to be replaced for almost a year and a half. And when I took my car in, the service department told me that they never heard a noise at all super frustrating

  Aaron Lucas
4 months ago
Service employees were good. Unhappy with the fact that our brakes make noise daily and that VW has raised no solutions or attempts to fix the issue. Also vehicle breakdown issues.

  mostly simple
5 months ago
All staff members were very cordial and professional in assisting me or other customers. I am always pleased with the customer service and vehicle maintenance that I receive at this dealership.

  jaime rodriguez
3 weeks ago
It was a 3 day fix and it turn to a almost 2 weeks. Kept calling and no one will answer me back...had to go in person and my truck was just sitting there with out nothing being done.

  Jeanette Elston
5 months ago
Service representative is friendly. Yet , unfortunately, my vehicle is not even 1 year old (2023) and the c-ports don t work correctly (even after replaced),my screen turns off at times, my phone doesn t always charge on c-port /usb, my mirror traffic sensors don t work, and my breaks sound so bad but they say my breaks are fine. They are NOT fine! They grind at times & squeak and it sounds like I m driving an old vehicle.I m still waiting for a call from dealership. Please Please Please VW fix my vehicle or replace it. I ve been so patient . I m a mom that needs her vehicle and that is why I purchased a brand new vehicle.

  gurleen rawal
5 months ago
Worst customer service ever. The managers are arrogant as hell and never ready to help the customers any way. They don t even make an effort to speak to the customers. The sales team is nice but end of the day are influenced by their snobby managers. I am ready to pay higher amount and get a car from a brand that value their customers. Never ever going back to purchase from this brand or any brand that s affiliated with them.

  C Dominguez
8 months ago
The beginning process was great they were working with me. Towards the end when signing contract, everybody was stating how tired they were, and how they wanted to go home. I did not have a walk-through of my vehicle. I was only given a spare key. I was told I lost the other key when I never received it. I requested for them to please look for the other key a day and a half later. My salesman stopped replying to me after my third text message to him. I requested to please ask the detail person about the key, I requested to have them check the cameras to ensure the first key never made it to my hands. Sales man said he checked the left spare keys! (Why is there a box of spares keys??) Manager stated that I should purchase a key that I did not lose and that was never provided for me. I got a hold of the finance person and she was able to look at my contract and tell me I had unlimited keys. Proceeded to tell me to go back after 30 days to get one unlimited key. I have seven days with a brand new car and only one key like I said the beginning process was wonderful. The end was horrible. I don t even know what to think or how to recommend.

  Kasie Doughty
2 months ago
Took my Jetta in because I was having issues with it idling too high and with the suspension. They had my car for a week and then next time I start my car after leaving the dealership my car was doing the same thing it had been before. Pretty sure they didn't even check the suspension. Now my car not only does everything it was doing before but it accelerates on its own without pushing the gas from a complete stop. The second I put my car in Drive and release my foot off the brake pedal it accelerates immediately up to 20 mph at times without pushing the gas. Safety concern for sure. Had an appointment to take it back in and had to wait 3 weeks for that appointment just to get a phone call saying I had to reschedule. I think they must go thru a lot of employees because the people that I had spoken to in the service department before no longer work there.UPDATE: NOW MY AIR CONDITIONER DOESN'T WORK AT ALL AND THERE IS A WARNING MESSAGE THAT KEEPS POPPING UP SAYING ONLY EXIT VEHICLE WHEN CAR IS PARKED. I KNOW ITS SOME SORT OF SENSOR. THERE IS ONLY 47,000 MILES ON MY CAR, I SHOULD NOT BE HAVING THIS MANY ISSUES WITH A 2019 VEHICLE WITH ONLY 47K MILES ON IT.TAKING IT TODAY TO GET THE AIR CONDITIONING FIXED. I HAVE TO DRIVE AN HOUR ONE WAY TO GET TO THE CAR DEALERSHIP.THANK GOD A RENTAL CAR IS COVERED UNDER THE MANUFACTURERS WARRANTY EVEN THOUGH THEY NEVER OFFER IT UNLESS YOU ASK ABOUT IT.

  Debbie Whiteley
5 months ago
I took my VW Cross Sport in for its 1st Oil change that went fine. My car in all aspects were working fine NO squeaks off any kind. They checked the BRAKES and said they showed wear. When I drove off they were squeaking and making funny sounds. This was NOT happening prior to taking it in. The same thing happened when my daughter took hers in for the 1st Oil change. I know businesses are struggling and they obviously did something wrong. Or didn t know what they were doing. I m very Upset!

  Brenda Ochoa
a year ago
Excellence from everyone whom I have dealt with for my new purchase. Francisco Gonzalez was absolutely wonderful, very friendly and professional. He welcomed me and my little one with a warm smile and went above and beyond to make us feel comfortable before, during and end of the purchase process. We are excited and extremely satisfied with our new family car the se 2022 VW Tiguan.

  Omead Poure
5 months ago
Ryan and his team were friendly and offered a reasonable deal. I m very happy with my experiment and new car!

  Hannah Allison
2 years ago
This place is awesome!! Of course car dealership want to sell you a car when you walk in, but Sasha ensured we got the right vechile for us!! They treated us so awesome and got us Starbucks as a treat to celebrate along with some yummy pizza!! One of the managers, Mike is so awesome as well!! Even after we left the lot he found a special we didn't get at first which ended up dropping my payment by 20 bucks a month!! The best part was they came to our house to have us refill out the paper!! So awesome!! I recently stopped by to get my first oil change and it went quickly and smoothly. Will definitely be leasing my next vechile from here as well. Hit up Sasha with Audi if you guys need a new ride! She is kind and very intune to want an individual needs and wants! Highly recommend this dealership!! Pictured is my 2020 Atlas Cross Sport doing VW things in Yosemite Valley

  Jenine Keay
4 weeks ago
Everyone on the team was helpful to us in turning in our current lease and starting a new one.

  R T
3 weeks ago
Your service advisors are top-notch very accommodating very polite and quick to get you in and out