Panorama Truck Repair & Towing Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Dane
3 years ago
I m not sure what my tow truck drivers name was but he is absolutely AMAZING!! After being stuck on the side of a busy highway and my roadside assistance plan calling several different tow truck companies Panorama was the only company who helped us out. They are very knowledgeable and got the job done in a professional and timely manner. Thank you so much for being the only person to our rescue! Panorama will be our first call anytime we need assistance! Thank you so much

  alex krulj
a year ago
Bunch of crooks working here. We had my driver go there because he had fuel leak. They called me and said fuel pump went out and it will be $5K part plus 10hr to do the job @ $200 per hr. Dealership is cheaper then them. When we told them we were going else were they held our truck for a while and at the end we re very rude to my driver. Did not even allow him on the property any more. He was only able to get in the truck and leave. Did not provide him with the receipt either. I had to call the shop to request one. Also I requested a pictures of a sign where it showed that they charge $200 per he. By the law you are required to display how much you charge per hr and I still have not received it. I would advise you to run away from these people if you value your time and money.Service: Electrical

  Teresa Garnica
7 months ago
I think this is the second time with this company. Other than being late the driver was courteous. I ve had bad experiences with other companies that didn t know what were doing and had to call another company.Service: Car towingService: Car towing

  Karl's Son's Express Dispatch & Operations
a year ago
Tried to charge us double the cost of the part, would not give part number, and on top of that took our whole $750 deposit for just figuring out what part was broken and standing around. Then wanted to charge $300hr for another truck to come and lift our truck up even though my guy came there and did the job without having to lift anything. Pricing is ridiculous and upcharge everything like crazy.$4 a mile for the drive$200 an hour with a 2 hour min$300hr for another truck to come outOriginal Part Cost : $675Their Price from same dealer : $1275And tried to charge us an extra $322 after already taking $750 for not doing anything and being told their services are not needed anymore.

  Your Mom
6 years ago
Beware. Scam/rip off. Quote me $1200 to tow 70 miles then charge me $2000 when we arrive. While I was questioning the outrageous price they drove off with my truck on the hook. It took 2 days and 500 more and a call to the police to get my truck. Unbelievable how they treat customers. They are going out of business because they don't get call backs so they scam every chance they get. At least I won the dispute through the credit card and they got nothing although they did try to run my card again. Crooks. Do not use!!!!

  Brett March
a year ago
This company is run by a scam artist (Ken Wilson) will accept your tow for a set rate, then when he has control of your car or truck or commercial vehicle he will seriously increase the rate and if you don't pay he will take your car from you.Please be very cautious when you look for a tow company, there are more scammers than anyone realizes, and AAA doesn't keep tabs on the wrongdoings so you have to be diligent for yourselves.

  LKE Main
3 years ago
I had a reefer break down Near Bakersfield California I found this company on NTTS the main mechanic took me in after hours just the cost of that is $300. For three hours he was trying to find a problem he even told my driver that he can t find the problem. We told the mechanic we re going to a different shop because we had a load in the trailer that needed to be kept at 0�But the shop was holding us hostage they wanted $800 for their work. But the trailer is not fixed I had to go to a different shop to fix the reefer trailer. We took it to another repair shop it took another mechanic like two hours to fix everything he found a problem for only $420 instead of $800 go to Kool Line Express

  TheRealGusClay
2 years ago
Jose was amazing! Our situation was a little complex and he handled it well - he took the initiative to problem solve; confirm everything was good with myself (the customer) and his company, In order to proceed with the tow. As a frequent driver (and my drivers), who unfortunately deal with tows frequently- when we pass through Bakersfield; Panorama Truck Repair & Towing Service will be the only company I will use. And will be requesting JoseService: Car towing

  Alex L
3 years ago
Never call them , they can steal your truck (per phone was 250$ /hour than they just change price to 650$ without our authorization!!! Add 10 hours to final bill, our truck GPS was showing 4 hours totall tow, but in final bill was 14 hours they told us that they use tow truck to bring driver to hotel 650$ per hour!!! That s so ridiculous ) . will fight them in court !

  Hector Pabon
5 years ago
This people! that give a new meaning to highway robbery! and they'll be hearing from the *Better Business Bureau* my friendship broke down you and I Highway 58 they came and the charger for 3 hours about $673.00 regardless she agreed to pay the amount but at the end he charged her $848.00 when she call her bank to make sure the guy will get paid the guy turn around and tried to charger $848.00 and extra an hour and a half for him waiting for her to call her bank it only took her maybe 5 minutes so he can get paid these people that think they're going to be pushing people around because they're in the middle of nowhere guess what we listen to country of laws and this one coming towards you for highway robbery and the people stop complaining about these people and just start calling the Better Business Bureau and other agencies and give their complaint to them go get straightened out that's for sure.....

  Emilio Rocha
2 years ago
I was initially told I will be charged $194 out of pocket yet I was later told by this company that I would have to pay 300. He told me that that was his firm price and if nobody else would do it for less than 300. I kind of felt like he price gouge me. On the other hand the driver himself was very friendly and helpful

  Erika Morales
3 months ago
Took over 2 hours. Ended up canceling in general

  Cameron Brown
7 years ago
Absolute criminals. Charged me $5k for storage after holding my product illegally, then another $2,500 to move the product from one trailer to another, because the original $5,000 wasn't enough. Ken is the worst of the worst type of person. 0 customer service, and not an ethical bone in his body. You wouldn't know it, however, because he hides behind his secretaries Olivia and Lety who simply do as their told. Would not wish the experience I had with this company on my WORST enemy. If I could give less than 0 stars, I would.

  Antonia Govic
10 months ago
Terrible, worst company to deal with, moved truck 15 feet and charged $6000!!! Unbelievable. Do not call/use them!!Service: Car towingService: Car towing

  David Brower
3 years ago
Tow Service; Panorama charges $650 an hour for a tow. That's twice the amount of CHP approved tows. Their billing department is unresponsive and confused by their own charges and billing systems. $5,500 for a 50 mile tow. Avoid this company at all cost, or it will cost you!!!!!

  Damian Banach
6 years ago
They charge me for new turbo $10,800. Dealer Price: parts 1,480 plus labor around $1000. On phone they give me total around $3000 but on end bill shows $10,800. I found other trucking company same problem They charge them $9,000 for new clutch where dealer price for parts and labor was $2,800 WORST WORST WORST!!! They should go to jail for this what they doing.

  AN Webber
6 years ago
This towing company is extremely dishonest and unethical. After towing a vehicle, they falsely claim that the method of payment failed. Then the tow truck driver will tow the vehicle back to their shop and hold it as collateral until you agree to pay additional towing and storage charges. Do not ever use the towing services of this company. They are completely untrustworthy and do not even deserve a one star rating.

  Elizabeth Chambers
a year ago
12/24-25/2022 RV was totaled Fee $5500.00 to tow but not disclosed until went to get personal property ($20,000+ carpentry tools 5000 to 10000 personal property) Was told they had 5 minutes to get what they could & then the company was going to confiscate what they could not hand carry off the RVCalled today was told by a "Kimberly Kraft (who claimed to be the owner which doesn't match the on line info)" that we were miss informed it is 5 minutes once a day to hand carry property.

  c m
10 months ago
Got my cart towed and my nintendo switch got stolen from my glove compartment i hope you guys get the justice you deserve low living people

  DALLAS DAVIS
7 years ago
Hands down best tow company in town, great mechanics. Service was fast and the driver was very polite in my time of need. Thier mechanic was very experienced and had my vehicle diagnosed and parts on the way before I ever left their office highly recommended!!!!

  Johnny Brock
5 years ago
I paid over 3700 dollars to have an eight dollar part replaced. Said it couldn't be done on the side of the road since it was under the sleeper. After towing me 90 plus miles which was the bulk of the bill it took all day to get this done.

  Lauren Reyes
5 years ago
Fantastic services from Red, the tow man. The only problem is that I m concerned because the air conditioning in the cabin is out and Red can t seem to get someone to fix it! He is a great man and I m worried these are unsafe working conditions for him in this sweltering California heat. Get this man some A/C!

  Rebecca Ferguson
3 years ago
Andrea's came out to fix my airline and he was super nice and fast. Even asked if I needed anything from store on his way back from getting part. He did good job. Thank you!!!

  jason molinar
2 years ago
After reading reviews, it sounds like the owner has a excuse for every reason for his short coming except taking responsibility. Always their fault, never his fault even when they fail to show. I wonder what the reply is to this.

  PANNU TRANS INC
2 years ago
They are really bad in service their mechanic lied to us in text that dealership doesn t have part but when I called them directly they said we have a part and there is no one showed up even he took two hoses from my freightliner and he went to Volvo dealership just wasted ten hours my truck coolant is still leaking and he is saying I can t fix it cause they don t have professional Mech so please be aware don t ever call this place and sure they just gonna waste your time that s it I have the proof for everything

  mrs. Subia
5 years ago
Repairs done on my chevy that no one eles could get it to pass smog. The mechanic at panorama truck repair got it to pass smog. Thanks Anthony (the Shop Manager/Mechanic).

  brian powers
2 years ago
Never showed up. Mean on the phone. An all around horrible company to deal with. Unprofessional and out for a quick buck.Service: Car towingService: Car towing

  Anthony Woods
7 months ago
Good company and a great group of guys!

  Mani5592011
6 years ago
If you wana bend over and get raped this is the place they charge crazzyyy ridiculous price !! Ripoff we are truckers they charge like we are doctors or attorneys .

  Oc C
2 years ago
Would not recommend this place for towing services. Never showed. Terrible communication.Service: Car towingService: Car towing