O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Ramirez
6 months ago
Every time I come it s always great but this time around they really need to be careful who they hire. I had Poor customer service. Girl with purple hair was pretty rude when I asked for her help. I wasn t greeted as walking in. I ask to see if I could get help on my vehicle using the scanner and no where in the store said they don t allow to go outside a certain time. Really disappointed and I really need to know what was wrong with my vehicle. I don t recommend coming here

  Sam Sabeti
5 months ago
Daniel was amazing to deal with! He was very professional and polite. This is why I give my business to this store! Amazing staff!

  Robert Boyles
a month ago
The store has easy access, the workers are friendly and helpful.

  Chris Vineyard
6 months ago
Went to O'Reilly to get a brake part went to the parts counter to pay for it he found me the same part for $21 cheaper helped me out a whole lot awesome employees at that O'Reilly's thank you

  Miguel Dominguez
5 months ago
Very knowledgeable patient staff ,I noticed some customers asking lot's of questions and the gentleman behind the counter was very professional. Will be returning for all my truck parts.....

  Vivian Frausto
a year ago
I highly recommend going to Anthony. Anthony helped us out with everything we needed and he also recommended other products. He was interactive with us, as he installed our windshield wipers. He was very patient, and has a good sense of humor. John on the other hand, was everything opposite of what I just described.

  re trailer
5 months ago
Super friendly staff gets the job done

  Jason Fisher
9 months ago
These guys will help you find what your looking for if they don t carry it. They give a military discount for you are a Vet trying to save a little cash.

  Kevin Colin
a year ago
This location is always amazing best customer service , George helped me with some battery problems I was having I really do appreciate his help great employee

  Krista Lynne Smith
4 years ago
The people here are SO helpful! I was in the middle of a giant, multi-day drive and needed new wiper blades. The associate helped me find them, put them on, and took a lot of his own time to make sure they were the right ones and were properly attached, in the dark, close to closing time. Very friendly, great prices!

  Alan Roy
a year ago
I ve been to all auto parts store living in Bakersfield 31 year s and to this day Oriellys on Niles, address I believe is 3400 Niles St, 93306 is by far the best customer service hands down. Today I these two Gentleman, George and Daniel were above and beyond respectful, kind and went above and beyond to dig through boxes to find a part I haven t been able to source. Daniel and George, thanks! You guys and the rest of the employees here are the reason I always come back. Honestly and Customer Service.

  Estelle Plasencia
a year ago
Friendly but not as knowledgeable of vehicle problems you need to know what you want. Best mechanics alex, Juan Javier & Gabriel at a& t auto on Niles before met vernon they are not crooks also Hugo's onmnt vernonif you know whT you want done

  Julia Castro
2 years ago
Nah never again only way I will go back is if they fire there employees and get new ones that aren't lazy and rude .. I've took two batteries there to get charged and they weren't even charged.. I rather stick to the O'Reillys on union ave. There more helpful and not lazy.. hire me and I'll show them how to act lol

  Rocky Hale
3 years ago
I called and asked about a part I had purchased at another O Reilly's store that was defective. The guy helping me on the phone found my previous order and verified that he had the replacement. The part was waiting for me at the counter when I arrived and as usual with them, there was no charge for the replacement.

  Nicole Coslett
3 years ago
No one would cash me out so I walked out!!!Walked in here this morning before noon to get coolant! No one greeted me, it was pretty quiet! Asked the lady at the register if she knew what if I needed a certain type of coolant i needed so she looked it up and grabbed it and handed it to me, then she walked up to the registers and then took off to the back! A gentleman was on the phone there and then walked away to the back as well, no one was around! I waited and said hello can someone ring me up, the lady walked back and said ya she will be with you in a moment, I didnt see any other women! Anyways i waited for another 5 min and walked out..why didn't she just ring me up? And after getting me the product? Terrible customer service! Was planning to buy gloves as well so they lost out on some good cash!

  William Bucher
3 years ago
Seems like whenever I look something up online it's a certain price, and when I pick it up at the store it's a more expensive price. They don't pull orders when I call ahead of time and ask em to pull my order. That's even if i don't have to call 3 times first because the phone will ring so many times that a busy signal finally comes on. This isn't a reliable parts store. Think I'll stick to Pep Boys.

  Ruben Arzaga
2 years ago
Well it wasn't me who went in the store and bought something my friend did she gave them the right year make and model. She has me change her oilAfter i did that i saw they gave her the wrong oil for her car .so i redrained the wrong oil they gave her put her original oil back in went back to auto stpre they told her no they canotrefund her money on accountShe had open the oil bottle. It was not her fault it was the guy behind the counter who gave her the wrong oil. She should be getting a refund or money or oil back well after some talking she got her oil back no charge wich should have been in the 1st place.inatead of not wanting to give her money back cause oil cobtainer was opened. Not her mistake theirsI can go on and on about this storyBut well u get the point. I guess at theHouse depot allways measure twice as the auto store check their store work twice.

  Elva Ramos
4 years ago
Well... first off.... anything that has to do with a car is far out my comfort zone. I'm thankful that Johnny was there to help me and answer all my questions. He was very nice and professional and I felt like he even went above and beyond when helping me. Thanks again Johnny.

  Karen Diosdado
8 months ago
Well a friend of mine stopped in but they're great!

  Steven Maxwell
2 years ago
Had a great experience here - George helped me and my father in-law find a few items and truly had a very pleasant conversation and shopping experience, well done and thanks!

  Mary Helen Sheffield
5 years ago
Love O'Reilly's, the line was way shorter than AutoZone, the service was fast and accurate. Checked my battery for free and quick. Let me borrow tools to install. Great friendly and funny staff! Clean store and parking lot!

  Photo Graphica
4 years ago
My daughter visit us from Sacramento California. She mentioned that her mechanic told her to change the transmission fluid. He could do it for $200. We asked Erick from O'Reilly. He was so helpful. Even game me pictures of Filling/Drain Transmission fluid scheme. Superb service and good prices. They even offered to change wipers on my daughter's car in rain season.

  Jacob Davidson
3 years ago
The employees always take care of me in a timely manner. Very happy with their customer service. They earned my business!

  Nathan Jackson
a year ago
I'm a mechanic by trade but I didn't know that O'Reilly's turned rotors in store and my visit today was a great 1 for me

  Randy Turner
2 years ago
I was the second one in the store that day and it took every bit of 15 minutes before someone got to me it was one person working in the store and he went out to put wipers on for one lady and finally another young lady came out the back and and help me but by that time it was five other people behind me waiting

  Roland Garcia (Roland)
a year ago
Slow as any other car parts store but I think that s normal. There s only one place where as soon as you walk in your being helped but I will not tell but will tell on the review once I get there to review it

  Afflicted66
2 years ago
Finally, this place has the ones that know their products and repairs...had a good day there today and helped get everything i needed to finish a project ..

  Jeremy Naquin
3 years ago
They were quick and helpful and did they're best to take care of me getting what I needed and back on the road

  Shane Martinez
5 years ago
Excellent customer service with the willingness to go the extra mile to help you find what you need and to answer your questions, and to really listen to you.

  ronica alaniz
8 months ago
I'm a automotive technician so living across the street from here is ideal...