NAPA Auto Parts - On Demand Auto Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrea
4 weeks ago
Closed Google directions need updated drove Long way in in an RV to only find it's closed forever.

  Jasmin Lopez
10 months ago
I had a great experience today at Napa, the employee was very patient and helped me find everything I needed to get my car on the road safely again ! I really appreciate the employee for ensuring i was satisfied with all the items I purchased. I received great quality products at a great price !

  Nancy Proctor
a month ago
Good service and great prices

  Harvinder Singh
2 months ago
They have most of the parts with sometimes Freightliner don t have.

  Rob
a year ago
Disgusting store. I mean it's not only filthy but there is boxes on boxes just everywhere, to the point it's annoying and a hassle to walk around. Found this out during an inventory service we provide and not only this, they kept our equipment and my supervisor there for quite literally 14 hours (6 am-8pm). Refusing to let the equipment go to other inventory services scheduled that day. Pathetic franchisee and disrespectful. Also extremely slow at their part of the service we provide, ridiculously bad experience.

  Ruben Jimenez
3 years ago
Good partners to work with when I order from them but I think they can improve on order tracking and solid etas. But maybe having 1 person who only does commercial because it's always someone different and most of the time they don't know what's going on with the order when someone else looks at it. Try adding notes to the order so whoever looks at it they can know what's going on.

  Michael Smith
a year ago
Great people working behind the counter. I was also surprised to find there prices to be lower than all the other local competitors.Way 2 Go NAPA!!

  Samson Brand
4 years ago
Reported to Corporate Hopefully proper disciplinary action takes place....Honestly if I could leave a review that was less than 1 star I would . The worst experience I have had in a store in a long time. These 3 female employees were gossiping and giggling after I asked for a product they had hidden which should have been out in front. But the obnoxious annoying giggling was completely unprofessional and honestly that's not how you run a business. Its no wonder the place is always abandoned looking. I figured what the hey they deserve a chance but will never be returning.

  Esteban R�pido
5 years ago
My battery was going bad after only three and a half years. I came into get it prorated. The woman that helped me was more than accommodating. She didn't demand an invoice from the original sale and just took me at my word on how old the battery was. They handed me the tools I needed to swap things out and I was out of there in less than 15 minutes. I've spent plenty of time behind the counter at auto parts stores and I understand how busy thing can get. They are doing some fine juggling at this NAPA.

  Mariah
2 years ago
Purchased a battery online said would be in 2 days at store , call a day ahead to check on it to find out they never received it so ordered it again to find out it would be there the next morning , get to store and received terrible customer service person who charged me was very rude asked what I needed and was unaware they did not install batteries just sell them which was my bad on my part but , just because I asked a dumb question doesn t mean to be rude to customers

  Donnie Boe
2 years ago
I had a part that I needed and couldn't get it at any of the other part stores in town. It wasn't available to even order. Napa had it first thing the next day. Another auto parts store suggested I go to a junk yard! This is your place for hard to find parts!! Thanks Napa!

  john broyles
2 years ago
Been here twice in the last 3 weeks on a Saturday both times they were closed even though the website says they're open I would give it 0 stars if I could.

  Frank Estrada
3 years ago
Staff is rude, answering her iphone while on the phone with me. Laughing with her coworkers while im asking for parts. Then she doesnt know how to find what im looking for. NEVER AGAIN

  lee morey lll
3 years ago
Have to be some of the best parts sales people around.They go the extra mile to make sure you get what you need.Friendly and they sell quality.If you have to have it you can't beatNapa know how...

  Jean Persell
6 years ago
They are kind, knowledgeable and helpful to old ladies as well as to macho men. Also super efficient. The best.

  Jerry Dobbs
3 years ago
The help at Napa is above the norm any time that I go into NAPA Auto Parts I always get excellent help knowledgeable people I really do appreciate the effort that the people at Napa put in to help me with my request

  Kat Kelevra
5 years ago
Never again, went in for a battery jumper got the nastiest attitude. I asked for pricing and he rolled his eyes lol screw u dude I'll go elsewhere

  Martin Douglas
4 years ago
The girl jasmine at counter is very helpful and very Knowledgeable about auto parts went out of her way to get me what I needed

  Jonathan
5 years ago
Great place to get OEM parts instead of the garbage the other guys are selling. I won't buy parts for my old diesel anywhere else!

  Kenneth Marsalek
3 years ago
Great customer service never had any problems with them

  Kelly Lee
4 years ago
They didn't have what I needed but they were still really friendly and helpful

  Josh Robinson
6 years ago
Lisa is awesome, always very knowledgeable about the parts she sells and is very honest and cute!

  Joshua Robinson
2 years ago
Always have great parts, knowledgeable parts people and fair prices

  Darrel Shiffer
3 years ago
They have good prices, and a lot of things in stock

  Pablo Gomez
9 months ago
It looks like an abandoned building that is out of business.

  Orland Rogers
a year ago
Excellent service and friendly atmosphere

  Leon Crowder
6 years ago
Great go to store for lots of automotive products including great customer service.

  Robert Rescola (Bobby)
6 years ago
Nice store, a little pricey but well organized.

  Mona Rosenberg
a year ago
Ordered the part we needed an was there when they said it was!

  Jo Anne Young
6 years ago
Great customer service. Can't be better than that!!!