Jim Burke Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Harlan
a month ago
A major repair that took some time. Great communications and updates all along the way. Coordinated well with insurance companies.If my car gets damaged again, I know where to go.

  Ben Hay
a week ago
The service I received was efficient and as promised. The engine problem I had was diagnosed quickly and the appropriate repairs were made in the time promised. Gabriel, the service writer was very easy to deal with and kept in communication throughout. I would come back again.

  Rob A
2 months ago
I recently utilized the mobile service offered by Jim Burke Ford for a recall repair, and I am thoroughly impressed with the experience. From scheduling the appointment to the completion of the repair, the process was seamless and efficient.The technician arrived promptly at the scheduled time and was equipped with all the necessary tools and parts to perform the recall repair on-site. Their professionalism and expertise were evident throughout the service, and I felt confident in the quality of work being done on my vehicle.Furthermore, the convenience of having the repair completed at my location saved me valuable time and eliminated the hassle of arranging transportation to and from the dealership.Overall, I highly recommend Jim Burke Ford s mobile service for any automotive needs. Their commitment to customer satisfaction and exemplary service make them a top choice for vehicle maintenance and repairs.

  Tony Viste
2 weeks ago
It was my first time to use quick lane for oil change service to my RV. Staff was friendly. Glad they were able to accomodate my RV although not much area to park it but I found a space to park it. I was in and out in 45 minutes. EXCELLENT Service!

  Jacque Frey
3 days ago
Five out of five stars for Jim Burke Ford Service. I highly recommend them. Staff kind, responsive, knowledgable, helpful. Work done was excellent. My car is like new. Thank you Burke Ford!!

  Jayleen Vega
4 weeks ago
The easiest and quickest experience ever! Matthew Munoz was beyond amazing with great communication constantly keeping me updated and informed, felt like my car was a priority to him and that he cared to listen about the issues going on with my car. Completely different experience, felt assured my car was being fixed properly and that I was taken care of as a customer, as well as Miguel Carillo very welcoming and just made the whole experience an easy process.

  Dottie Gould
2 months ago
Elias was wonderful. He kept me informed every step of the way, he called every day with an update on my RV, which I really appreciated, and when the RV was ready, but the weather was bad because of the snow and I would have to come through Tehachapi. he was very nice. He said don t worry about it when you guys can come safely you come pick up the RV, Elias has excellent customer service skills and I am looking forward to working with him only, the next time I have to bring my RV out to Jim Burke

  Teresa Bippert-Plymate
3 weeks ago
Misty gets five stars. We were given incorrect information when we called the general phone number and drove an hour and a half. But she listened to what we'd been told and worked us in. We thank her! Work on truck was all good.

  David B. Sharp Music Ministry
a month ago
Matthew was very friendly and helpful with the issues I was having with my 2016 F-150. They found the problem and took care of it in a timely manner. Thank you Matthew and the the rest of the staff that were involved with getting my truck taken care of.

  Hector Velazquez
5 days ago
Great people, came in explained what they were going to do, I really liked the service it s supper convenient I will definitely be doing it this way from now on. A++ highly recommended

  Jose Ruiz
2 weeks ago
The service team at Jim Burke Ford are quite good at what they're doing. They made the recall work and additional maintenance on my vehicle the easiest it could be, exceptional workmanship done quickly.

  Big Gabe.
a month ago
If I could give it a negative, I would. I had a tow truck show up to pick up my vehicle from this crooked dealership, because the lemon they sold me has had ongoing transmission issues and recalls since I purchased it. The tow truck driver called me and said the dealership handed him my keys and told him to go find it himself. When he did, he asked me to come and help him push my car, because no one there would start the car and bring it to the service driveway, when I went down there two employees told me to go find someone myself, because they weren't going to help me. Elias Munoz left me voice mail, saying, "I helped push your car bro, it wasn't a big deal". As if that was the initial issue. I will NEVER EVER BUY FROM THIS DEALERSHIP AGAIN. I recommend you don't either, unless you want headache after headache. Please spare me your pre-typed or apology, talking about how you'd like to make things right. It won't be necessary. You'll never have my business again. I will be contacting the DMV and making a formal complaint, as well as Consumer Affairs, BBB, and anyone else who will help.

  Blair Budai
2 months ago
Jim Burke Collision Care fixed my truck accident making it easy, scheduling around my need for this crucial asset, interfaced with insurance, were helpful and pleasant even when an unexpected electrical issue was found, which they resolved with a knowledgeable manager. Thank you JBCC team! Much appreciated.

  John Kerchinski
2 months ago
Great experience all around. Prompt and friendly service from service adviser. Work was performed as diagnosed. New water pump and timing belt car running like new. Thank you for a well deserved 5 stars.

  David Pratt
a month ago
We developed an electrical issue in our 2018 Ford chassis motorhome and having no luck with our local Winnebago dealer (they said it was a Ford issue), we went to Jim Burke Ford for help. After three weeks in their shop, they gave up without a fix. We took it to another shop and they found a stuck blinker relay in 3 hours, reset it, and we're now on the road again. I give 2 stars because the service writer did keep us updated, and in the end they only charged us for one hour of diagnostics. However it would seem to me that a stuck blinker relay would be something that could have been found in their shop. Overall, not very positively impressed.

  Trevor Freeman
a week ago
The team at Ford came through when I needed them to. John and Elias were communicative and knowledgeable and came through when it counted.-Trevor

  John Coleman
a month ago
I had my oil changed with Jim Burke Quick Lane at the Auto Mall. The next day when I backed my truck out of the garage, I found to my surprise, a puddle of oil on my garage floor. When they drained the oil they let it run into a shield that covers the engine, transmission and catalytic converters. They didn t clean the oil from the shield which resulted in the oil dripping and splattering the underside of my truck and getting on my garage floor. I returned to Jim Burke so they could clean my truck. Very sloppy work on their part.

  Marc Roth
a month ago
Everything was smooth and exceeded expectations at the time of service. A few days later I am suddenly getting a TPM code about a sensor fault. Traumatized by a job that I had in my late teens where I found out that the product I was selling door to door was bait and switch for shops that actually did break customers vehicles in order to get them to pay for repairs, I have conspiracies brewing in my head now. Yes I quit that job after a few customers approached me with their seemingly impossible stories.

  Gio Gutierrez
3 weeks ago
Very professional and fast service. Didn t have to leave work since they offer the Mobile service that I wasn t aware of. Highly recommended.

  Steve James
a month ago
Kudos to the staff in the service department. Everything was handled quickly and professionally. The waiting room was clean and comfortable.

  Dean Bishop
6 months ago
Overall work was great and service rep kept me updated on progress. Only complaint was the time the repairs took. I was originally told it would be completed by Wednesday, then Thursday. On Thursday night I was informed it wouldn t be done until Friday, even though I d let them know I needed the vehicle for a trip on Friday Morning. I ended up having to rent a vehicle for my trip. Unfortunately they didn t have any rentals available so I had to use a third party.Service: Engine repair

  Janice Collazo
2 months ago
The attendant May was very helpful and very nice. The workers who worked on my tires were fast and did a good job.

  Gera Nieto
3 weeks ago
It was very convenient to not have to drive my car since it was having some issues with the brakes. I would definitely consider using this service again.

  James Clark
3 months ago
Excellent experience. Needed a couple of minor recalls done. Their mobile service truck came to my house and did the repairs. No sitting around the dealership for hours. Love it

  Steven Redd
a month ago
These guys made everything so easy. They were upfront and honest about how everything would work and they did their best to accommodate my schedule.

  Johwjo Ruiz
6 months ago
The lady at the counter was not very happy with her job. Mind you, it s only 10 am and she looked so tired and disgusted already. Very poor service. It felt like I was a bother to her. She offered other clients a ride if they are not waiting but she didn t offer anything to me. I was watching her the whole time I was waiting for my car and she looked like she can t wait to go on her break. I ve been a costumer for a very long time. That is already my fourth Ford vehicle that I bought with you guys and this is the first time I ve experience that. Izzy Ruiz was really good before. That lady doesn t have any business at the front desk. She needs to be at the back where there s no customer service happening. I think her name is Yessenia. Despite of her attitude, I didn t have problem with my car being serviced.

  Bill Fullerton
4 months ago
Great customer service for my first oil change on my 2023 F250. Schedulng worked out great. Very professional organization and competitive pricing backed by Ford.I will be back.Thanks

  Steve Oakleaf
5 days ago
The sales professionals at Jim Burke Ford on Oak St is highly knowledgeable and very polite and satisfying the customers needs.

  Christina Urquiza
a month ago
I ve purchased my Ford explorer three years ago and I ve already had to take it in 2 to 3 times with transmission problems and still cannot get it right it s frustrating not having my vehicle after I put so much deposit down on it. Was without my vehicle for a month two days later it s back at the shop.

  Annmarie Dominguez
a month ago
We had a huge issue with our vehicle and Frankie Lopez went above and beyond for us his customer service is excellent!