Auburn Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Sabado
6 months ago
The best buying experience! Special thanks to Michelle Swaim. After spending months looking at vehicles, and buying a few this year. Shopping at Auburn Honda was one of the best buying experiences I have seen. Super friendly environment. No pressure sales. They had the vehicles at the advertised price. No bait and switch, or other car sale gimmicks that I have seen at almost every dealer. They helped me out finding the best APR's beating the ones I found over the course of a week holding a vehicle I loved untill we finalized the deal and not to mention had the lowest prices I have found. Super excited about the new car I like it more and more every time I drive it. It's perfect. Thank you.

  Steve Poletski
4 months ago
Todd was incredible to work with at Auburn Honda. He responded very quickly to both online and phone conversations and made the buying process very straightforward during the purchase of our Honda Pilot. Todd made it a point to go over all of the vehicle features and answered all of our questions. Could not have asked for a better buying experience! Thanks again!

  Jasmine Miranda-Ferrari
2 months ago
Very happy with the customer service and work done here. Jess helped me out when I came in early morning on 2/6/24. Got me set up quickly for what I needed to get done, and showed me where I could wait and enjoy a cup of coffee. Estimated me to wait an hour and was out in that time that was promised and able to get to work on time. He explained everything that was done and went over key points regarding my cars condition. Jess is very knowledgeable and guided me to where I needed to go, it was the smoothest experience at a dealership I ve ever had since owning a Honda (1st purchased one in 2016). I live in Citrus Heights but work in Auburn and had 2 bad experiences at the future Honda in Citrus Heights so I m glad I found this place. Will definitely be back for services here again. Made me feel very comfortable and not lost like most places have in the past.

  Alex C
2 weeks ago
We went here to trade in a car and they offered a bad deal, We said no and we weren't taking it, as we where leaving one of the male managers was going at us about how we aren't right and he's right, was aggressive, and called my mother emotional for not taking the deal. Very misogynistic and rude. Plus when I came in to get a service I mentioned there coffee machine was broken after they told meI could get a drink from it, I let them know as I was leaving and received a sassy reply. Definitely not coming back.

  Jennifer Balter
2 weeks ago
Terrible trade in offers, they must think we are suckers. Offering 4k on a car they sold us for 13k 6 months ago is a joke. We put in 4k just in down payments. So they want to basically get the car back for free. Ludicrous

  Luis Guzman
2 months ago
First time buyer here. Todd Christlieb helped me out very close to closing time when I wanted to test drive a 2024 HR-V Sport. Despite the time crunch, we went on a test drive and had all of my questions answered. I ended up staying longer than dealership hours with Todd in order to trade in and purchase the vehicle and make sure that I was fully informed which was greatly appreciated . You re the man,Todd!!

  Michelle Manwaring
2 months ago
I ve been to this dealership many times. Tonight my experience was 5 star. Todd Christlieb was the best, he made our car buying experience so easy. If your in the market for a Honda definitely come and see Todd you will not disappointed!!!!!

  Fred Van Wert
2 months ago
I brought my 2022 Honda Pilot to Auburn Honda because the IPhone audio wouldn't route through the CarPlay system. After others failed, Todd came out and worked doggedly to investigate the problem, checking various settings on both the Pilot and the iPhone, for over an hour. He even reset the Pilot systems to factory default and rebooted the iPhone, but nothing worked. He googled for solutions and tried them, initially without success. I was beginning to lose hope but he just wouldn't give up. Finally he found the problem, buried two levels deep in the "Accessibility" menu of the iPhone, which was set to "speaker" instead of "automatic". Flipping that switch solved the problem. I was very impressed with his persistence and determination and wanted to send this review and compliment. Without his help the problem wouldn't have been solved. He is a STAR and Auburn Honda is fortunate to have him on their team. Thanks again Todd.

  Bernadette M
5 months ago
I'm going to make this as short as possible. Bought a used Subaru from Auburn Honda recently. Michelle, our sales person, was great. The new sales manager, I can't remember his name, but he wasn't dressed very professionally. Unshaven, wearing a Dolphins jersey and was not interested in our deal because we were paying cash. Same with their finance lady. She didn't even come out of her office. They just had Michelle take care of the deal. Poor Michelle had no clue what she was doing when it came to the paperwork. Awful, awful!! It wasn't until I got home that I realized they still had my driver's license and they never put the registration on the car (the sticker), because again, poor Michelle had no idea what she was doing. We waited well over an hour for the car to be detailed. No one ever shook our hand and thanked us for our business. As a matter of fact when my husband went back the next day to pick up my license and have them stick the registration onto the car he asked them where the other set of keys were and the same unprofessional sales manager was irritated and told Michelle that "we already discounted the car enough for them" and refused to find them or make a set. So Michelle, being the kind salesperson that she is took care of us, and we are getting another set since apparently there are supposed to be 2 keys.I wouldn't buy another car from them. Michelle was great, but she is doing the job of 3 or 4 people. That's not right. The rest of the people there are rude. We got what the car is worth, but they did have it priced way out of its price range. Awful experience!

  Dennis Gagne
3 months ago
This was my first experience with Auburn Honda, and it won't be my last. I was researching for a mid-size pickup truck and came across A.H. There it was! A 2023 Honda Ridgeline, low mileage, many features...and red! It was exactly what I was looking for. I contacted Todd Christlieb (actually he contacted me) about this truck. I went in, test drove the Ridgeline...perfect! Todd was really helpful without being pushy. He walked me through the truck's features, warranty and maintenance info. It was a really good and easy process for purchase. I'm really happy with my experience with Auburn Honda and Todd. Thanks!

  P Castillo
2 months ago
My husband and I were interested in purchasing a vehicle spoke with Michelle Swaim about getting a new car we never got a call back or heard back from her.I called and got transferred to Tom who I guess is the manager and was very rude and unprofessional telling me they higher there prices but whatever people buy them.Don t know what s happening with Honda but it s got me looking at other vehicles outside of Honda.

  Jeremy Duckham
3 months ago
Please save yourself some money and frustration and choose another dealership. I was hoping to purchase a vehicle from Auburn Honda since it s my local dealership. I had the worst experience at a dealership I ve ever had trying to work with General Manager Tom Cline. He is rude, condescending, and not transparent with what the actual cost of the vehicle was going to be. I caught him being dishonest multiple times throughout the process and the whole experience was clearly more about pure profit than customer service. I m very disappointed with Auburn Honda and I will be looking elsewhere for my vehicle. I hope you do the same.

  john roper
5 months ago
Best experience ever!!! Just purchased a new 2023 pilot and couldn t be happier. Spoke with the manager trey over the phone and he was very honest and kept his word, definitely recommended this dealer to any serious buyer, you won t be disappointed. 5 stars all the way!

  Annette
3 months ago
People representing this dealership should have better customer service skills all the way around. It matters. If you don t like your job, leave. Management should go over the do s and don t s of how to treat customers or potential customers. No one appreciates rudeness.

  Megan Gulley
6 months ago
Todd Christlieb helped my mom purchase a brand new HRV and we couldn t have been happier with our experience. Todd did a great job balancing cost with desired features to help my mom find her perfect car. We never felt pressured to make a decision, he was very patient and knowledgeable. He went over cars features before she left lot. A few weeks after my mom got her car she had some more questions regarding safety features and control panel and Todd went over them in detail again.Great experience, my family has bought cars from Auburn Honda for almost 30 years and this is a perfect example of why we ll keep coming back.

  Mary Ellen McAvoy
3 months ago
Working with Todd at Auburn Honda helped make buying a new car stress-free. He is not pushy and listened to what I wanted in a new car. If you need a Honda, ask for Todd in Auburn.

  Nicole Stratton
5 months ago
Sales Manager is sleezy, unprofessional, and a liar. Buy from Capitol City Honda, much better dealership, doesn't mark up the price and treats people right.

  Stitch
2 months ago
Tried to see what the financing options would be and sales could care less. They only care if you show up waste your time. Not a way to get a sale I ll take my down payment else where

  Doug
10 months ago
So, I needed to visit the dealership for some tlc for my 2004 Accord. The guys in the parts department couldn t have been nicer. They helped out and went the extra distance to insure that I would leave satisfied. After getting my key fob fixed and helpfully printing out directions to replace a broken shifter button, I left with a sense of confidence and relief that there were such pleasant and helpful people working at Auburn Honda. I will be back whenever my reliable vehicle needs a little something that only a dealership can provide.

  Rob
3 months ago
Excellent service! Quickly got several things done at a reasonable cost. Great dealership!

  Abel Morales
a month ago
Bought my 2021 Honda accord sport at Auburn Honda and got a great deal and always the best of service .

  Courtney King
a year ago
I just purchased a 2010 Honda CRV from the auburn Honda dealership. It s very unlike me to go leaving 5 star reviews for a car dealer, but I believe they deserve recognition. I ve worked with another dealer in town with my last car (cough cough auburn ford) and it really had me scared to even purchase from another large dealer .not the case at auburn Honda!10/10 for hospitality and service.Thai (forgive me if that s incorrect spelling) in the finance department especially. She helped me through the entire process, took the time to explain things to me that I didn t understand about paperwork, helped me get new insurance, and was patient with me and my toddler. Gary, my salesperson was also great and easy to work with.Not only am I very happy with my car, but the staff made my purchasing process as smooth as possible. (How smooth can buying a used car be, really?)Thanks Auburn Honda!

  ARTURO RR
7 months ago
Sales person Michelle, and the manager put me on pressure, the manager show up and said ( there is a person who want to buy a Honda odyssey outside) and she ask me you want to buy or not.In less then 3 seconds they left me at de desk whit out saying something, she left the store.Today I have on the mail a letter from credit score whit my name and 100 points lessSorry you not qualified to have a credit whit arburn Honda.But I have a new car from diferent dealer a the same price for used one

  Dan Arriola
8 months ago
I have a 2023 Honda Ridgeline Pickup and it's the best truck I've ever had. An I have had lots of trucks in my 76 years on this earth, I through the Dodge Ram was a Great truck, but the Ridgeline is like driving and riding in a car, plus with all the safety features that the factory put on it I feel so safe driving it. An in regards to the Service Dept. words can't explain how GREAT they are; so courtesy , friendly, professional and awesome people to have working their.I have had the truck service there for the past year and half and they have always been so very professional, outstanding service department. I will be a Honda Owner until I die which could be tomorrow or another 24 years. " God Bless Honda "

  Alexandra Honey
10 months ago
I went to this dealership in our search for a new car. I did not end up using them to purchase and I absolutely would not recommend going to them at all. They markup their cars $2,000 and add nothing of value to you in the markup like other dealerships in the area. They also tried to tell us that they were the only dealership in all of California that was receiving a car in a specific color this week, which was a lie because two other dealerships we had already been in contact with, also received them that week. They force you to purchase their GPS system. It is a non-optional upgrade you MUST purchase. They also badmouth their competition. Two different employees here spoke negatively about their competition. That is just bad business practice. They are also selling their vehicles for significantly more out the door than other dealerships we had been to. Almost $5,000 more than other dealerships in the area. Save yourself the time and money, go elsewhere to purchase your new Honda.

  jake b
6 months ago
Walked into the dealership to purchase a 2024 Honda Civic, I was told they wanted $3000 over MSRP, which is just the owner of that dealerships way of saying we don t give a damn about you. Was then told by the underdressed manager, he would do me a a favor and only charge 1000 over MSRP for the car I didn t want. called Stockton Honda leaving the parking lot, and was told they would do $500 under MSRP, drove to Stockton Honda and purchased the car that night. Call Stockton Honda, before you allow this dealership to rip you off. If you pay one dollar over MSRP, you are a sucker, and you ll be paying for that extra charge every year you own that vehicle, in insurance costs and vehicle registration. In fact, you ll see they have a scumbag wall, where they proudly act like they re doing you a favor by overcharging you, trying to pretend that every dealership around also over charges. Do your homework!!!!!! Stockton Honda!

  David France
2 years ago
Service after the sale has been fantastic. Very professional and down home feel at the same time. Highly recommend.

  HondaPro Jason
6 months ago
absolutely amazing staff extremely friendly and they know their product knowledge

  Greg Smith
3 years ago
Bought a brand new 2020 Accord Hybrid EXL. Good people to work with who don't use "nonsense" fees and high pressure sales tactics. Saved money over Reno or Bay Area dealers. Would buy again.

  Dia K
a year ago
I had a great experience purchasing a new Honda with Todd at Auburn Honda! This is my third Honda. I purchased my last Honda in SF, and my Honda before that was an incredible 91 civic workhorse that I got second hand. Anyhow, I came in pretty much knowing what I wanted- a Hybrid AWD CRV- and they worked with me to get it. Hybrids are in low stock across the country, and Todd went out of his way to let me know when a car arrived that fit what I was looking for. Also, I needed to arrange picking up the vehicle a few days after I saw it and the dealership in general figured out how to make that work. For people located in the SF Bay Area, I highly recommend considering a drive up here to both save some $ (markups here are much lower than in SF) and to get better service (people here were just much friendlier than SF Honda- also, after purchase I asked them where the catalytic converter was located since I was worried about theft, and the service department took the time to look for me and confirm that it is in the engine compartment thank goodness). I go camping and hiking in the area all the time, so for me it was an easy choice. You can still get warranty service closer to you, but you could save thousands of dollars on purchase price.