Auburn Extreme Powersports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  E Keith
3 weeks ago
Shopping for a new bike, decided I liked the CFMoto for the specs / price. Settled on the 700 CL-X model, and started checking prices at different dealers. Jereme at Auburn Extreme Power Sports offered me a no hassle, best price, and had the bike and paperwork ready when I arrived. In and out in 20 minutes. Thanks for an easy no pressure transaction.

  Melissa C
5 months ago
Jereme Bell gave us a great experience purchasing our new side by side. Very thorough, no run around. It was a smooth sale. No pressure to purchase. Hands down one of my best experiences making a purchase.

  Mike Gardner
a month ago
Great guys to work with and super friendly. Both Jereme and Jeff are solid guys. I m already enjoying my new yard boss !

  Rick DeMartile
a year ago
Auburn Extreme made it super easy to buy my new snowmobile. Jereme was super responsive and helpful in answering all my questions and working with me to get my sled built and ready for the snow the next day. When my sled needed recall work, the service department sent a very nice tech who drove down to my residence to flash my sled in my garage. Wow! Now that's customer service. I had questions regarding warranty status of my vehicle that Jereme answered professionally via text message.They are good people that care about there customers. This is how I felt with every individual I encountered. Thank you guys for getting me set up and dialed in.

  Nathalie Shami
2 months ago
I am currently having a prolonged service experience at Auburn Powersports for my Polaris snowmobiles, and unfortunately, it is far from satisfactory. Despite booking the appointment well in advance (2 weeks to the next open service date), I have faced ongoing communication delays and multiple issues with the service provided. My sleds were dropped off per my appointment and were not looked at for over 3 full weeks despite numerous calls to the shop requesting status, and parts order updates. It is now February and we still do not have any resolution to the issues that have been exacerbated by a lack of professionalism and attention to detail.The first post-service ride uncovered significant problems directly related to the service provided, including a disturbing sound in one sled and loose engine components in another. These were issues that were related to and caused by work done by the shop that had clearly not undergone a critical step in the quality control process. The snowmobiles should have never been returned to me in the condition they were. I had to bring the sleds back for a second visit, where more issues were identified, related to the original work done. Unfortunately, the mechanics only addressed the issues we the riders pointed out, rather than doing a full inspection on the sled and work completed in order to truly troubleshoot what was going on.My biggest concern is the ongoing problem with one of the snowmobiles. Loose and misaligned components from the initial work have caused additional damage and wear on the system. Despite an attempt by Auburn Powersports to correct the errors of the initial service, a subsequent ride revealed a worsening sound and further wear leading to the presence of metal shavings, raising questions about the thoroughness of the initial service. I asked the team at Auburn Powersports several times if the sled had been repaired as this was its second visit to the shop in as many months and they assured me that it was taken care of. I later found out there was a discrepancy in the confidence in the work from several members of the team.The communication from the Auburn Powersports team has been frustrating and lacking. I am constantly having to call the shop and drive this issue to resolution. Clear explanations of the issues and the steps taken to address them are not being provided, leaving me in the dark about the status of my sled. We are now in the middle of the winter riding season and going into the 3rd month of issues.The cumulative impact of these issues has left me with a lack of confidence in the quality of service provided. I believe in supporting local businesses, and my decision to choose Auburn Powersports was made with that intention. However, the current circumstances have left me regretting this choice.I will continue to contact the shop and drive this to resolution and hope to receive the quality of service expected from a local specialty shop like Auburn Powersports.I will update this review once resolution and complete repair has occurred.I hope this detailed feedback prompts a thorough review of Auburn's service processes and improvements for myself and future customers.UPDATE: The owner, Jeff, once back from vacation, handled the manner professionally and took care of us as the customer. I paid for a new driveshaft and Auburn Powersports supplied the remaining parts at no cost, which included bearings, upper and lower drive sprockets, backer plate, and new quick-drive belt. We worked together on a reasonable agreement for the labor to install the parts, and after (2) rides I can confidently say - the sled is back together and operational.

  Sammy Deden
9 months ago
The dealership was easy to work with and eager to help me outfit the bike to better suit my needs. Both Zach and Jeff in the parts department were extremely helpful in finding parts that fit my budget and parameters. Jereme Bell in sales was readily available and extremely responsive. They will be the first shop I turn to in the future.

  Denae Gomez
a month ago
This place is awesome Jereme in sales was the best he was so chill and laid back had a great vibe and definitely flipped our bad experience with another dealer I to an awesome day and we left with a new toy definitely will continue our business here and will recommend them to everyone I know in the market for outdoor fun toys Thank you for an awesome experience

  Mike Bellotti
3 months ago
Great Experience!! From start to finish Jereme Bell had us dialed in. Picked up a 2024 Sportsman 570, was in and out in 45 minutes, couldn t be happier.

  Buddy Olschowka
3 months ago
Very polite and helpful and they covered all basis and took extremely good care of me and Jereme Bell is Johnny on the spot with financing and with all the paperwork.EXCELLENT EXPERIENCE all the way around!!!

  Jack Starr
a month ago
Just purchased a new beta 480 rr and Jereme the sales guy is the man!! Great service super helpful would recommend this dealer to anyone!

  Curtis Schoon
6 months ago
These guys fit me in immediately with A+ service! Didn t even have to leave my sled, they gave me service on arrival! Auburn Extreme Powersports rocks definitely going back to this place only, the sled knowledge was also top notch!

  brody cole
5 months ago
jeremy made everything super fast and easy for us buying our polaris xp pro. happy customer for sure highly recommend.

  Casy Rice
9 months ago
Started with their website, then texting with Jereme the sales manager. I live about 3 hours away and Auburn Extreme Powersports beat any of my local dealers by 20%! Highly recommend using them for your off-road toy needs. I couldn t have asked for a better experience.

  Debbie Korkowski
a year ago
Finally found a no pressure, trusting, professional place to purchase a RZR. Jereme Bell was our sales manager and he made this purchase experience pressure less! Thank you Jeremy. I would send anyone to Auburn Extreme Powersports.

  Pitster pro Hill
4 weeks ago
Love it ,there aways helpful and hook me up couldn't make for more

  Daren Laws
9 months ago
Jereme Bell, at Auburn Extreme was so great to work with every step of the way. He took care of us, every detail, every question! We would buy from them again. Zach in parts was great too!

  trucagirl1
10 months ago
I highly recommend Auburn Extreme Power Sports. From the moment we walked in Jerome was courteous and informative. He gave a test ride and explained the features of the model we were interested in. Love my new Ranger!Thanks Jerome Bell!

  Jake Luther
4 years ago
Auburn Extreme Powersports was second to none in their professionalism and how they do business! Kendall was extremely accomodating to me, being over 2000 miles away. The bike showed up exactly as they stated it to be! Would buy from them again without hesitation!

  Bianca Garza
10 months ago
Thank you so much Jereme who helped me pick out my new polaris. He was very patient and kind and answered all my questions. Will definitely be recommending all my friends and associates to these guys for their powersports needs.

  Jim Maze
10 months ago
Auburn extreme Motorsports is awesome I would recommend them to anyone that wants to purchase a utv atv or anything hassle free you ask for a price and they give it to you no crazy fees or hassling I would recommend you speak to Jereme he is great and does the whole process from start to finish. That s who I dealt with and I will be sending all my friends and family to him . Thanks again Jereme

  David Ronca
7 months ago
Bought my new XP 1000 Premium from Auburn Extreme Motorsports. Jereme made it fast and easy. Very friendly and professional!

  IM an OPERATOR
2 years ago
Just had to make sure I did this review this time around, the customer service and support of this place is incredible. I ll I did was walk in to look at some new snowmobile boots, didn t say hi to anyone just walked in and started snooping around and looking at gear. Not 2 mins had a great gentleman ask if I needed anything and right from there a great relationship was made on his help knowledge and time he took to help me out. I couldn t ask for more, really appreciate you and the selection you had to see what worked best for me. Awesome place awesome people.

  Adam Berry
a year ago
Auburn Extreme is a MUST. If you're buying within 2 hours of the Tahoe area, GO TO AUBURN. I made the mistake of jumping the gun at another dealer and paid a heavy price. Jeff at Auburn is a stand up guy, gives you personal attention, and genuinely cares. Not was Auburn super helpful in solving major issue caused by another shop, but he also hooked my friend Rachel up with a SICK 9r.

  S Ham
a year ago
It was a pleasure doing business with Jereme Bell at Auburn Extreme Powersports. All questions answered and a fair deal made. This was my second purchase from this dealership and I highly recommend them.

  dean mcclure
a year ago
This is as much a testimonial of where to shop....as it is WHERE NOT to shopLast year I bought an xp 1000 premium from local dealer....my place is remote In Oregon so...that's 75 miles awayGreat machine but once you have basics....sometimes you want moreWhen I decided to upgrade to a Northstar....I sold my xpWhich was not hard to do with 145 miles on itNo Northstar models available anywhere near me...so I start to hunt.After two months of shopping and 3 failed deals....I had nearly given up for this year.I needn't have worriedJerime answered the phone AFTER CLOSING ....talked to me about the machine I had interest in...at lengthTo some degree, I was testing this business, in the 2 months of frustration beforehand I had seen it all.Bait n switchDouble sellingUnreasonable end of the month sales tacticsOutright bald face lyingIneptitudeSlothlike behaviorI had 3....machines .....financed, down-payments sent, docs signedFall throughOne of them, I'll just name them....Engelhart motorsports....went so far as to say..."we need you to be out here in Wisconsin in 6 daysOr were gonna sell it again"Remember the part where I saidI live in Oregon...that's 2100 milesOne way!...and they knew it!Moon motorsports in MinnesotaSimilar experience....deal doneDown-payment sent, ....oh ya uhh...the price of everything went up6 grand!Could not explain it to meNeedless to say,I was an informed buyer at this pointJerime sent me a purchase orderHe financed it.... in minutes.I had my choice on down paymentAmount...I drove to their business ...12 hour drive....arriving right at closingNo hassleNobody trying to rush me out the doorThey had what I wantedI offered to buy itThey accepted my offerWe didn't screw each otherWe conducted businessIf I have need of this business ..I won't hesitate to make the drive again..Simply to delete the drama of my past experiences with other Polaris dealersJerimeThank youIt was a pleasure

  Noah Zuniga
a year ago
The staff is hella friendly and knowledgeable about their products. I stopped in for a completely different question but ended up having a really good conversation about the side by sides. Their selection is legit and they've even got a ton of accessories.

  Matt Basile
5 months ago
James and Zach good care of me and I had a great time visting. I ll be back!!

  Ryan McKinney
8 years ago
I recently bought a Victory Gunner from Auburn Extreme Power Sports. They didn't have the Gunner their when I called and asked about it but they found one and had it shipped that same day. The sales guy Greg was great I went down to the shop to start the paperwork before the bike got there. I had about three hours until the bike was at the shop and they had put some of the parts I wanted on. So Greg let me borrow his truck to go get some lunch and run errands. I felt welcomed and at home with the friendly staff while I was there. The only reason I'm not giving it 5 stars is because they didn't have all of the parts I wanted in stock so I had to wait a week until they got there. Great experience overall. Would definitely recommend this place to a friend!

  M C
3 years ago
Excellent service on our 2001 Sportsman 400...pleasantly surprised considering recent newly hired staff! Kudos to Tracy, the conscientious service writer, and the mechanics who tuned up our ATV and replaced tires & parts!! Vehicle runs better than the first day we took possession of it!! Highly recommend!

  Jamison Timberfalling
3 years ago
Good selection for Auburn, and helpful service. If they don't have parts in stock, they can get them pretty quick. Last time I went in, they called me within 24 hours with the parts in hand. Faster than Amazon prime and no hassle .