Glenn's Repair & Rental

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ray A
10 months ago
Called and greeted the lady that answered, asked what wood chippers they had available for rent. She responded, "The big one". I asked what the big one was and explained I normally had a friend run it for me. After going to check with someone she stated 7" tow behind. I asked if she or someone there might have a few minutes to help me determine if this would meet my needs. I stated that I could take pictures, video call, or just talk through it. Her response was "We have stuff online for you to read, so yeah...". The tone and attitude was condescending, rude, and very clear. Being smacked in the face with this attitude, I responded "You are clearly too busy to take time to talk with customers, so I won't hold you up anymore". I received the response "Yeah, bye" with a quick hangup. I understand there is a need for yard care products right now, but that doesn't justify talking to customers like they are beneath you. Businesses that continue to do this quickly find themselves without customers and no longer in business.

  JAMES T. MARTINEZ
8 months ago
Let me tell you about Glenn. Well, he should retire! He is not happy, not helpful, very bitter and short. He treats his employees with disdain! Not very helpful at all. Please, Glenn, enjoy your golden years at home. Customer service is not your fort�!!!

  Erik Franco
10 months ago
5 star service, friendly staff. They helped me get a gas tank for my Honda gx31 trimmer in a timely fashion I am very satisfied with glenns repair.

  Russ Kessler
5 years ago
I went into Glenn s today for a part for my mower. The part I needed was in stock and I was actually provided with expert advice on installation. The price was competitive to on line prices for the part that I purchased. I was very pleased with the service that I had received and left the store.When I returned home (20 miles away) after 5 PM, I received a call from Glenn's. I had left my wallet on the counter and they secured it for me, and said they would wait to close until I returned to get it. I had $200 cash, several credit cards, ATM card and critical personal items in this wallet. Nothing was touched!!I have read the other reviews here and not sure who they are dealing with, but this establishment is FAIR, FRIENDLY and most important HONEST!!!!!! Not many people or establishments like this around anymore, but Glenn's will forever have my business.**BOTTOM LINE**If you re looking for a good honest place to do business, GO TO GLENN'S!!

  Brittany Tomasko
6 years ago
I recently purchased a Honda Generator from Glenn's and had a great experience. The owner and employees are wonderful and extremely responsive! They have great customer service, and they made sure my generator was topped off and gave me good instructions on use, storage and maintenance. I'd go back to this local shop for any equipment and rental needs that I have in the future. Thanks!

  Tom O'Malley
3 years ago
I have been a happy customer of Glenn s Repair for many years. Maintaining a Historic Inn with Gardens and multiple rental properties, I have purchased and rented a wide range of equipment and supplies. I especially value their expert service department; they always take care of our maintenance needs as scheduled. I trust the owners and staff for good advice and their commitment to helping us meet event deadlines, especially during these unprecedented times, when so many businesses are unable to keep up.

  Jim Roberts
7 months ago
Sorry, they may have good equipment and can fix things, but Geoff is a jerk, rude and nasty. How they stay in business is beyond me.

  Marjorie NoLongerRussell
7 years ago
When I first dropped it off, i got a rude reception. That should have been my first clue.Then they tell me it will be a monthThey call me the day before they say they will have it done and tell me it's almost not worth repairing...it's on the fine line. He quotes me a little under $260 for the repairs and about $550 for a new one. I'm a single mom supporting my children on my own. I can't just drop $550 for a new mower because the guy wants the sales revenue and is lazy and doesn't want to fix it. I tell him to fix it and ask when it will be completed. He tells me the next day. I show up two days after the date he said it would be ready and he said it wasn't ready and that he had to order a part. This would have been nice to know before I dragged friend with a pickup to help me pick it up. Didn't just waste my time, but t he truck owner as well.I call today to verify the mower will be ready so I can pick up tomorrow because he said it would be ready 3 days ago. He told me it was ready.....thanks for calling and letting me know buddy.If I get there to pick it up, and it is more than the quote he gave me 10 days ago, I will be back on here to let you know.I definitely will not be a return customer and highly recommend you look into other options

  Noel Stone
3 years ago
I went in there this morning to get a primer bulb. The man behind the counter was rude short with me and snappy. I bought the bulb and I thought the price was high. $11.97. Later that day I went to his competitor and found that they sell them for $5.00. Between his attitude and the ripoff for the part. I will never recommend or shop there ever again. He may treat his regulars different. His loss.

  Pete Skarda
3 years ago
Been to Glenn's a couple of times for different things. Spoke to the owner both times. He was friendly and knowledgeable and shared information about our product and our project. On the occasions we are working in Atascadero and I need rental or service I'm heading to Glenn's.

  Ashley Greenvale
8 years ago
Planned an out of town camping trip and called last minute to rent a Honda generator. I was so glad he stayed open late for me. It worked perfectly. We're not great at roughing it, so it was nice to have some lights and air conditioner for the RV. It ran very quiet too. I will definitely be back.

  Neil Benson
6 years ago
I bought a used mower from owner and was told it was in good condition. The self propelled rear wheels quit working first time I used it. Mower quit running after 2 hours of use. Took it back to him and was told carb needed rebuild. Picked it up a month later and paid him $115. I used it periodically and after less than 2 hours use it quit running again. Took it back to him and he blamed the gas and wouldn't touch it unless I paid a $35 inspection fee. I took the mower and left. Poor people skills and lousy customer service.

  Dustin Anderson
5 years ago
Called to see if they sell parts. Guy was rude and when I told him it was a Ryobi, he told me to go to home depot and hung up on me. If you don't service a certain brand just say so. No need to put down Ryobi. The Ryobi I have is over 20 years old and runs great now after a carburetor replacement. I'm pretty sure its a good product if it lasts 20+ years.

  Wendy Mead
7 years ago
Went to Glenn's looking for an electric lawn mower (seriously)because i hate trying and trying to pull start a gas mower. Geoff showed me some Honda gas mowers and promised me it would start every time. I don't have a huge yard so he showed me one of the less expensive models. He let me start it (first pull!) to show me how easy it was to get it going. "It's a Honda" he said smiling. I bought it on the spot, he filled it with gas and loaded it up. He was right. It starts every time. Now am looking for a generator and will definitely go back to Glenn's.

  Guy Callari
8 years ago
Most expensive and least trustworthy repair shop in the area.Do yourself a favor, take your lawn mower to another place.Jeff charged me $100 to confirm to me that my old riding mower needed a new carburetor (when I took it to the shop, I told him I had already changed the filter and sparkplug). Then he said he would be happy to replaced the carburetor for $300.

  Michael Stephens
10 years ago
I went to Glenn's looking for service. I was given grief for purchasing my blower at H.D. and was told that if I'd purchased it from them that then they'd "be all over it" but as I had purchased it elsewhere I was out of luck. I expected more from a home town servicer. I was willing to pay and had to basically beg for assistance. I regret even trying Glenn's and only went there as Mid Coast Mower's tech was off on Saturdays. So if you are looking for service or advice on something you purchased elsewhere Glenn's isn't interested in helping.

  Greg Mazurek
a year ago
Rented a one man auger this things is a beast. Engine starts with one pull and runs smooth and strong, even with evidence of use and age.Great and friendly service too!

  Keith Schmidt
7 years ago
We have been using Glen's repair for all our propane and small engine repair needs since 2013. They have always been prompt and fair with the work they have done for us. I would recommend them to anyone looking for small engine repair.

  Gus Ahumada
3 years ago
I d like to thank Jeff and all of his staff at Glenn s repair in Atascadero, if it were not for all your help and the tools that I have been able to purchase from Glenn s repair I doubt that my business would ve been as successful as it is thank you for your help and professionalism as well as the encouragement that you ve always given.

  Tyler Sizelove
5 years ago
Guy was kind of "ok, got it, now get out" attitude, then got a call back weeks later saying the trimmer was totally broken which it wasnt. Just lazy dude. Have tons of weed trimmers that were sent back from this place incomplete. Telling my boss not to send company equipment here.

  Maxi Kozler
3 years ago
Amazing service - family owned. Always helpful. Needed some equipment for home and the owner made sure we got everything we needed. Highly recommend!!!

  Jay Spaulding
a year ago
Very reputable and pleasant owner is very knowledgeable about his business and I wouldn't go anywhere else!

  Nicole Corridori
3 years ago
Very convenient equipment rental spot in Atascadero. The owner was extremely helpful and accommodating. We will definitely be back!

  Joshua Mayz
2 years ago
Highly recommend Glens repair! The only place I go to on the central coast for any repairs and equipment!-Maez Junk Removal

  dylano johanson
9 years ago
This guy is a total condescending jerk, and is not very good at his job.I could go into more detail, but seriously this place is a waste of time.Look at the other reviews... Now go look at reviews for Mid Coast Mower and Saw.Those people helped me with what this guy wouldn't/couldn't,and they are actually kind and knowledgeable people.

  Dave Story
3 years ago
We have been using Glenn's for years. Geoff will get my equipment repaired with little down time. They keep us up and running!!

  Scott
9 months ago
The owner doesn t stand behind the prices he advertises on his website.

  John Whitford
8 years ago
I just wish they were open longer on Saturday. They are a great place though. But again please stay open longer on Saturdays so I have time to get in to buy and rent.

  Darin Vandeventer
a year ago
Best place in San luis to get your equipment and tools repaired, straight forward and honest.

  Derek Kirk
4 years ago
The owner, Geoff, is a great guy! Super helpful when I went in to rent a rototiller for my yard.