NAPA Auto Parts - Auto Parts of Arcata

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Timoteo Boldton
5 months ago
Good times! The folks here are knowledgeable and helpful.

  Mark Fazzone
7 months ago
Tried to purchase a new alternator today the poor guy at the counter was swamped. His partner, some guy with a shaved head, stood outside and yucked it up with some friend while folks needed help. Very poor customer service. There are other auto parts stores nearby that want your business. Avoid this one.

  Lisa Fisher
a year ago
Shout out to Wes! He went out in the rain and installed my not so easy wiper blade. Thank you for not giving up and making sure I left there with a newly installed wiper blade. Wes and the rest of the staff there are always friendly and ready to help.

  Kaliana Serene
a year ago
Chandler at Napa Arcata not only found the exact part I needed after seeing me pull into the parking lot billowing smoke, but also installed it for me and was kind and knowledgeable the whole way through! I noticed on my receipt he is employee #777 which checks out, because I feel like I won the lottery because he was there to assist me when I needed it most. I'll definitely never be going anywhere else ever again for auto parts.

  Bryan Coffelt
2 months ago
Very helpful staff and ready to solve the problem.

  Johnny Rose
4 days ago
Clerk was reluctant to answer some questions.

  Hanna
a year ago
Every time I've been there the staff have been friendly and knowledgeable about what parts I need and how to work on the problem. They took their time to explain things too me and help me when I really needed it. Even going out of their way to help me install something to save me from having to call AAA for the second time that day. I very much recommend this place, and will continue to go there.

  Allan Lemi
a year ago
Staff was knowledgeable and to the point. Was doing a water pump on a Chevy ecotech and they advised me about requiring a special adapter/tool needed to accomplish the job which saved me the headache and frustration of costly repairs. Napa is one of the few go-to businesses for my automotive tech and mechanical repairs and the likes.

  Olive Dog
3 years ago
Justin at Napa is friendly and super helpful, actually gives customer service a name. He didn t have to be that helpful, but went above for me. listened to me, and did his absolute best. Over all, I ve never had a bad experience there. And I ve been there quite a few times, as I live right down the road. The guy with the pony tail was also very helpful too (sorry I don t know his name) thank you Justin and the crew, I will be back when I need parts or some advice. You guys rock

  Evanm Smith
3 years ago
Had a battery problem today, late Monday afternoon (4-19-21) and came in to see if someone could help out. Chris was super excited to help out, and knew everything about what I needed help with. Dude was great, 10/10 service !

  David Good
6 years ago
Staff was somewhat helpful, but didn't get a lot accomplished at this location. They seem to have decent stock of parts and supplies, but I just didn't get a good 'feel' from this location. I'm not saying they were rude or off-putting in any way... it just that I think the typical customer who walks into this location is either a mechanic, or owns a shop of some sorts. In other words... it just 'seemed' like you needed to have more experience when talking to the staff. I was also sent to this location by a local mechanic shop to get a part for my vehicle. The NAPA guy researched the computer and concluded that I couldn't get the part for my car, and that there was no solution for what I was after. Later, I talked with an independent mechanic who assured me that he could perform the work I needed done. So... that's one independent mechanic as well as an entire mechanic shop saying one thing, and NAPA saying something opposite. It just leaves me wondering if they really know their stuff or if they're just grasping at straws sometimes. Still -- very friendly people and good selection.

  Dawn Huang
3 years ago
We love Napa Auto Parts of Arcata. Great service, knowledgeable employees. It may cost a little more to shop here, compared to ordering online, but a few extra bucks to support our local businesses is worth it. Shop here for all of your auto needs, we do!

  Humboldt Marketplace
3 years ago
Excellant prompt service! I just experienced what an awesome place Napa Auto Parts is! I drove up with a broken windshield wiper and they immediately replaced it for me on the spot! Thanks for the great service! Now I got to drive safely back to Eureka with a set of new wipers! Awesome job!

  Troy Russell
5 years ago
NAPA Auto is one of the most dependable stores that I use their return policy service knowledge are just a few of the things that keep me coming back I've known Frank for 40 years.You know why they say Napa Know How well they really do. They also have a really good paint store inside the Arcata branch which I've used numerous times they're outside Services just as good.They deliver my parts really fast

  Cass
5 years ago
Poor customer service. No idea why, it's a retail job. Bare minimum of courtesy would be nice. Drove down to Eureka and got better service and slightly cheaper price on parts at a competing business.

  Sunny Jardine
6 years ago
Offers a 10% AAA discount. Had to exchange my 5yr warrantied battery after 2 1/2 yrs. AAA diagnosed 1 dead cell. No problem with receiving my pro-rated refund on the warranty. Aaron went out of his way to be helpful!

  Jeff Dorsch
6 years ago
Very courteous and helpful employees! I was wandering around the store, not noticing what I needed. They oriented me and even got the funnel I requested. A worthy business.

  Les Charter
4 years ago
Terrible gouging prices. I have gone to Napa exclusively for the quality of the employees and their knowledge for years, but i'm done. I just got charged $68 for a bottle of Blue Devil Head Gasket sealer at Napa Auto that sells for $25 at both Walmart and Amazon. This is the 3rd time in a couple months that they gouged me on Auto parts. I wanted to support my local Napa Auto store, so I purposely didn't buy it from Amazon a few days ago. I expected to pay $5 more, but I was shocked when I saw the price at Napa. They had me over a barrel, because I need the product for a repair this weekend. Never again. I'll go to Amazon from now on.

  Tom bray
a year ago
We needed batteries for our travel trailer and they had a nice polite people

  Wayne Littlefield
3 years ago
This Napa is convenient to stop but and run.Their very helpful. They have just about everything you need for your vehicle. Easy in and easy out.

  Sean Barron
3 years ago
Lots of stuff for your car and access is easy, could use some more types of oils because they are the only place in town that carry

  Robert Eckart
10 months ago
These guys have good experiential knowledge.

  James Ouellette
5 years ago
Was good service. They didn't have what I needed but they tried very hard to find it.

  Sandra Tussey
2 years ago
Great customer service and got a pretty good price on my battery.

  Ashley Williams
4 years ago
The girl Amber here was super helpful and made it so easy. I will always use them for my car part needs

  Linda Sinclair
3 years ago
Chris was awesome. Very knowledgeable and helpful to two women traveling in bad weather.

  Mike Sullivan
6 months ago
Good service counter.

  Ralph Stehman
5 months ago
NAPA Need Another Part Again

  Jeremy Jensen
6 years ago
Great customer service, nice folks, good selection of parts and supplies for a medium sized store.

  Tony Persico
4 years ago
I have no strong opinion, but I found the guy there fairly helpful and I got what I needed and got out quickly.