O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ana Padilla
2 months ago
I bought a car battery in November 2023 and in a month it discharged I took it to the store and they recharged it. A month pass and again it discharged so I took it back and the assistant manager said he has to check it and see if it s good and he will call me if it s good or need to replace it. It passed two weeks and I did many get a call so I went to the store and they said to wait for a call from their manager. The manager called me and said unfortunately since the battery never was picked up it was reported abandoned cause of their so called policy if left for over 7 days. Which was never explained to me in the first place. I couldn t get the battery or my refund even if I had a warranty and the receipt. So no battery and or no refund. Never again will I go to o rileys!

  Ed M
3 weeks ago
The employees at this store were polite, professional and very helpful. I got the information I needed to make decisions about the parts they had there. I will be going back to this store when I need something.

  Tee Max
4 weeks ago
I dont usually go to O'Reilly but i walked in 3 people working. One was helping a guy. No one was attentive or even spoke upon entry. The store was empty. I stood there waiting to get a part or to see if they had a part just looking dumb because Autozone didn't have the part i was looking for but everytime I walk into AutoZone they make sure they yell, "HELLO" it just makes you feel welcome and appreciated as a customer and not only that it's the people thing to do when you see someone approaching you but I guess ignorance is in us all at some point but definitely won't be going back here.

  James Robertson III
5 months ago
All I can say is the manager of my local O'Reilly's Auto parts, from day one he went above and beyond what I could have hoped any auto store representative could have done. And also he has a crew that works very well with one another and are extremely helpful and courteous with customers.

  Christopher d
a year ago
Robert, Tami, ,Brittany and the whole crew there are absolutely awesome. They're always willing to listen and help you with all your part needs a s well as questions. I couldn't have Rebuilt my truck without them they ordered parts took them to the mechanic for me and delivered them just all around wonderful group of people that worked there I definitely recommend the team there at the Kiowa & Bear Valley road store. They go above and beyond to ensure you get the quality parts and warranty you need. As well as are accommodating to tool rental. You name it they're there to help. Thank you all of you , you rock.

  Gizelle Bowdry
5 months ago
Very helpful. The sales Associate went outta her way to find me the best deals.

  James Robertson III
8 months ago
So a couple of years ago I left a bad review because of the experience I had. However, since my recent experience I have changed my review. I went in to get a battery, and the manager waited on me. Not only did he carry my new battery out, he also helped me to take out my old battery and install my new battery. Then he noticed that one of my tires what is a little low on air. He informed me that if I could wait about 10 minutes the battery for his portable air compressor would be fully charged. So before I left he actually headed up my tire so that I would make it safely to a tire shop to get a screw taken out of my tire. He was such a pleasant young man and he gave his entire crew nothing but good comments. He even said that he was very pleased with the way his crew operated. My girlfriend and I both agreed. He was just so very nice that the manager himself went out of his way to assist us. So the O'Reilly's Auto parts store on Bear valley has now stepped up their service to where I have to update my review. Well-done O'Reilly's, I will more than likely be shopping there more than the other place I was going. Thank you very much I greatly appreciate all you did for me and my girlfriend.

  Jessica McDonald
2 months ago
If you ever need help go to Paul! He is a great help!

  Daniel Scaccianoce
7 years ago
Great place amazing staff ask for Justin he's amazing

  Kevin Wells
4 months ago
Great place for all your automotive needs.

  BIG DAWG
a year ago
O'Reillys is not very diverse and very rude to customers. I received horrible customer service from employee Dylan. I paid for a part from a different location. When I showed up to this location to pick it up, employees never pulled it. Keep in mind these employees don't like to get dirty, so if you have any returns, make sure you box or bag it because they will not and will request you do so. Don't shop here, please go to autozone where staff is very diverse and they are not afraid of a little dirty mechanic. The economy is not doing so well. Hopefully, O'Reilly will survive but there is always autozone.

  Benjamin Peck
8 months ago
Ended up there with one lug nut left on my truck they kicked me out saying I was drunk and called the cops on me..... cops showed up and did an assessment determined I was not intoxicated. I had to call AAA to get home after they let me but a new lug socket.... I willnever go back

  Rosie Lopez
2 years ago
This was the problem on my car no lights on the car no Crank nothing ok so starts from the terminal battery and good luck thanks Robert at O Reilly on Bear valley apple valley California

  Sara
2 days ago
Always friendly and helpful

  Laurie Larr Henson
5 years ago
They are very helpful, open late and have a clean store. Would be nice to have public restroom. I'm giving a four star because there seems to be an issue with having something I want in stock, or not the brand I'm looking for or I'm told it's obsolete. It happens almost every time. Otherwise it's great!!!

  ShadowLynx
3 years ago
This is the first place I go anytime I need anything for my car. The staff is always super helpful. On very rare occasions, if they don't have what I need, they're pretty good at ordering the item and getting it in sometimes same day. My family and I been going to this location for over 3 years now.

  Brandon Gebhart
a year ago
Guess my mask made it difficult to understand me, but I had to explain a few times that the battery I brought in was for exchanging to buy a new one. I had shown a receipt for a battery I bought for the other Prius to make sure I got the right one. Yeah, I guess I was confusing enough.

  Dr M Bright
a year ago
Took car in for the code test. The service guy was quick and knowledgeable. He printed the codes out for me. Definitely recommend this auto stop.

  ROBIN CLEMANS
3 years ago
Employee a bit slow to help. Things are a bit hard to find in store. I bought jumper cables, and they were a good deal. Store being open at 7:30 in morning was very helpful

  Linda B
a year ago
I needed several items for oil change , air filters & replace a high beam bulb on my car...Guy looked it up ...Usually they will offer differant makers. Also lowest prices to highest. Never got a choice. On the bulb but if coarse have gave me the highest price. Not cool. Returned it came back for a refund.

  James Johnson
a year ago
Mathew was the best would not have made it home with RV,he made sure we had everything we needed to get up and running,you are greatly appreciated,Thank you so much,Jimmi.

  Ray Henderson
7 months ago
Awesome people work here,,, best place to buy all your auto needs,,,awesome place to shop,,

  olyvia shephard
a year ago
Horrible experience since Robert left and the new assistant manager is so horrible and nobody there knows anything I asked for a part and nobody was able to help they didnt know that a parking brake sensor could go on saying "oh that's the coolant"

  Gunnar Turiace
5 years ago
Been going here more often than autozone . Staff is more helpful and. Has more access to information seems like. And nice they have a hub near buy allowing for same day part pickups on some stuff witch is convenient

  Shotgun Pipes
5 years ago
Rude people, kinda explains why the parking lot was empty. She did offer to order my part but why should I give them my business when another auto parts store is right down the street. Unfortunately makes O'Reilly's look bad.

  johnny Big Daddy sanchez
4 years ago
They were very welcoming as I came into the store help me what what I needed it got me out as soon as possible and make sure I had no questions before I made my way out

  Zephyr Riley
4 years ago
Their computer said they didn't have the part I needed, but the person helping me was able to figure out a solution that fixed the problem anyway. The people deserve five stars, it's the computer system that brings it down to four stars.

  Paul McGuire
8 years ago
This is my favorite O'Reilly Auto Parts up here in Apple Valley. Staff make this place worth coming back for everything. From ordering items to answering car questions - so far have had a very positive experience with this location. Staff at the other location on the 18 weren't bad but this place has the best.

  Monica Dohi
2 years ago
Love this place , very courteous and helpful. Always have parts for our cars . If we need a part we get it the next day and u don't have to wear a mask like auto zone.

  Pattie Brown
4 months ago
Excellent customer service