Auto Diagnostic & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gillermo Flores
2 months ago
When I was doing my research for a mechanic shop. I found Auto Diagnostic & Repair. I was having problems with my truck, the issue was that the exhaust smells were coming through the vents of the vehicle. When I received the estimate, I thought it was reasonable because I compared it to other shops. Their staff was really good and inform me about every update and let me make the decision to move forward with issues that the vehicle could have. When all repairs were done the final bill was less then the estimate that was given. This repair was done on my vehicle a year ago and I still do not have these issues which is great. I really would recommend them to anyone, they are honest, for the people, and have excellent quality technicians. keep up the good work.

  Leen WinsBig
a month ago
Auto Diagnostic & Repair is the BEST!The customer service is top-notch. Charlie and the team are so kind and awesome.After having my car jumped 3 times with AAA telling me it was not my battery & most likely, my alternator and after visiting the not-so-friendly Honda Service department in Concord (the price quoted over the phone changed significantly after speaking with them in person), I decided to call around. That's when I attracted Auto Diagnostic & Repair.I called Auto Diagnostic & Repair & spoke with Charlie, who was kind & knowledgeable. Everything felt right about bringing my car to their shop. They had me on the road the same day!I can't tell you how grateful I am for the Auto Diagnostic & Repair Team. If ever I have issues in the future, I will most definitely take my car to Auto Diagnostic & Repair!Thank you, Auto Diagnostic & Repair! I appreciate you!Blessings,Karleen

  Breee Zal
2 months ago
If you re looking for a reasonably priced and 100% guaranteed work on your vehicle you should come here. I have brought my Honda Civic here multiple times for different repairs on my car. I have never had to come back for them to fix the same problem again. Once the problem is fixed it s fixed! They are always very kind, honest, and straightforward. Charlie only sells you what you need on your car. Doesn t oversell you or anything. My car was back on the road again in no time. I have dealt with many sketchy mechanics but this is the only one in my lifetime that has provided me high quality work without overselling me. They don t take advantage of you like other repair shops if you re a woman either. (I only say this because I have been treated very poorly by other shops in terms of them trying to oversell me on repairs & treat me like I m stupid.) They also take 10% of labor if you have a AAA membership.

  Michelle King
a month ago
Everyone was great. Dropped my Mercedes off to Charlie and two days it was ready to pick up. A driver dropped me off at home-I can t remember his name but he was the best. My only drawback was I would have appreciated it if they washed my vehicle before I picked it up. I would definitely recommend AD&R.

  Jinai Taylor
4 months ago
I cannot stress this enough when I say GREAT customer service! Shoutout to Charlie for helping me. I always recommend my friends & family to come here. He gives excellent estimates and advice needed on your car for future repairs. They deserve more than just 5 stars.

  Bunny
6 months ago
I cannot say enough GOOD about this place.. My car literally feels, drives and sounds like i have a brand new car. I took it in thinking it was going to be this giant, expensive problem. But the manager Charlie test drove it and immediately spotted the issue. The parts took longer than expected but absolutely worth the wait!I cannot believe how much better my car is. Very satisfied with ALL the friendly staff and excellent service/repairs.Oh and I really like the inspection report they do, taking pictures of concerns and adding that to the report they print for your records.6 STARS FOR SURE!

  Rachel Allen
5 months ago
I think I found my new mechanics. This place was wonderful! They gave me a ride home and picked me up when my car was ready. Reasonable pricing and also have other payment options if you can t afford the repairs. I will definitely be back for the rest of the work needed for my car. Thanks so much again for the wonderful service

  Breana Lewis
5 months ago
AWESOME customer service. Very knowledgeable. I believe Charlie helped me out with my service. I needed to get three of my motor mounts replaced. Brought it in the am when they opened so that they could check it first and after confirming the service needed it was already done by the late afternoon. Also super happy that they had a shuttle service so that I could get some work done at home while it was in the shop. 10/10 would get my work done here again!

  tammy massey
a month ago
During my initial visit to an auto diagnostic center, I had the pleasure of speaking with Charlie, who exuded a friendly and welcoming demeanor. As such, I felt confident in entrusting my vehicle to the center's technicians for a thorough inspection. The inspection aimed to appraise a used 2006 Chevrolet Impala with 90,000 miles, which I was considering purchasing from a Costa Country public auto auction in Pittsburg for my daughter for $6,900.I am grateful to have invested $175 for the diagnostic, as the results were instrumental in identifying several critical issues with the vehicle, including a broken seat and visor, a leaking steering rack, an out tire, and a broken motor mount. The transmission lines, firing leaks, and air conditioning system also exhibited several defects. The air conditioning system, in particular, blew hot air on the passenger side, and its blend door produced a conspicuous noise.The comprehensive inspection results were invaluable, as they enabled me to avoid an ill-advised purchase that could have potentially resulted in costly repairs and jeopardized my daughter's safety. I want to thank Charlie, Ruden, and my service adviser, Daniel, for their professionalism and expertise throughout the inspection process. I intend to bring my vehicle to this center for future maintenance and repairs.

  willy girr
5 months ago
Got an oil change and they were fast and very nice. They had a local shuttle service to take me home and bring me back to the shop when my car was ready. Amanda was very very nice!!! I highly recommend this shop :)

  Trina Peterson
5 months ago
Loooooove Auto Diagnostic! I told Charlie what issues I was having with my Accord he accurately predicted what the problem was before the scan. Also suggested additional treatments that made the car run much better. I felt secure with AD from the first contact and knew my car was in good hands!! Great mechanics and friendly too. Highly recommend!Service: Transmission

  Winslow Snook (Sayer)
2 days ago
Very friendly, it's obvious they strive to be better than other mechanics and give people honest diagnostics and prices.

  Bill Cook
2 months ago
They're knowledgeable and very professional. I've had a lot of work done On my car with no problems. Always had a good experience.

  Ellie Tunnell
4 days ago
I went back for maintenance Oil change, made appointment got there was told it would be about 1-2 hrs after 2 hrs & watching all of them still goffing off in the office I just wanted tho home & wait no soon that I left I saw them take my truck in for the oil change, after being there them seing me seating there waiting for my appointment. WOW!! And not one guy in that shop helped me get my walker in my Truck.I will never go back to this MALE OWN shop, I will keep going to my favorite trustworthy faithful honest shop Big Os on East 18 Th Street, been going there for over 28 yrs.Had to go to this shop because I need a new engine which took them forever to get.

  Jasmine Hubbard
6 months ago
Talked to Charlie at 0830, asked whether or not he had time to check out my car, he says yes. He's got the manpower. I ask how long it will take, I have to be back at work. Three hours. My car is there at 0900, Car was (supposedly) done at 1200, almost $1800 worth of work. Spoke with Charlie, someone was on their way to get me. 1230, called again. Someone is on the way. Three hours pass. I'm calling throughout. At this point, I've missed when I am supposed to be at work. (Not an office job. Have to sign in on time, then leave work site to be at another specified site at a certain time. Usually have 30-45min to get there, god forbid traffic.) Called again, I am told someone else is coming to pick me up, I don't believe it. Luckily I am able to get another ride. Arrive to lot 1547. Office calls to say someone is at my residence to pick me up. I inform them I am in the lot. I walk in to speak with the woman at the counter to hear Charlie talking negatively about my situation, and his disdain that I didn't wait for someone I really didn't think was coming. Very unprofessional, unwarranted, and irritating. Not my first bad experience, but will be the last.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Vehicle Inspection, Brakes, Brake service & repair, Oil change

  CYNTHIA Mcmurrin
5 months ago
This place is so on point with the work they do I had to get a Main seal repaired, a tune-up, and a oil change on my 2016 chevy Impala I'm so Happy with work they've done!! my vehicle Runs soooo much better without smelling the burn of a seal leak! Thanks guys you're soooo AWSOME. Services: Transmission, Auto engine diagnostic, Auto engine tuning, Oil changeServices: Transmission, Auto engine diagnostic, Auto engine tuning, Oil change

  Mark Kimball
3 months ago
I was referred to the shop and glad I was. They are very respectful, knowledgeable, and honest. I will definitely use them going forward for my mechanic needs.

  Captain Raider
6 months ago
I had a great experience there, the owner was very nice and accomodating and actually greeted me with tacos! Reminds me of the good men I grew up with. In the end I got a great deal and I can honestly say I'll never take my truck elsewhere !

  Alton Brown
6 months ago
Took my 2002 chevy suburban in for a leaking gas tank and bad u joints, Charles and Daniel took care of it and more, even gave free estimates for other repairs and due maintenance i ended up with a new tank ,new u joints ,torsion correction, and all new steering components off recommendations,. So to say the truck drives better than day one ive had it . I never take my cars to anyo e because I dont trust people to work on my cars but the definitely became my official shop. Definitely go to them

  Zinja
5 months ago
This place is one of a kind, I took my vehicle for a diagnosis service and they found out the problem. But they also let me know it could be fix under the extended warranty of the vehicle and advised me to take it to the dealer. Thank you for the honesty and from this day you have earned my business

  Steve Tan
6 months ago
5 star rating for them especially their Manager Charlie , Daniel too is very helpful when I brought my car there.I will definitely become their lifelong clients...Services: Tires, Vehicle InspectionServices: Tires, Vehicle Inspection

  Trae Weeks
4 months ago
Pre-purchase vehicle inspection went well. They were very thorough and gave great feedback as far as the current status of the vehicle.

  Zachariah
5 months ago
Charlie and his staff went above and beyond to accommodate me. His service is exceptional and prices are fair. 5 star experience.Service: Auto engine diagnosticService: Auto engine diagnostic

  Jonas Bayani Esteves
4 months ago
Customer Service is A+ . Daniel makes you feel at ease and delivered a sound s recommendation. Good Job .

  Carlos Saro
3 months ago
They did an outstanding job, fast and efficient service, honest with a fair price. Highly recommended

  Jacky Ludden
3 months ago
Everyone there is so nice. They did my repairs in a timely fashion. And the price did not break the bank.

  Greg
9 months ago
5 stars to all at Auto Diagnostic & Repair.Thanks for the quality work. Got my rear brakes done 2 months ago. I brought it back to get my front brakes done. Good quality brakes & rotors. Happy customer.

  Morris Coleman
6 months ago
I was very satisfied with the Service I received at "AD&R". Charlie kept me Informed and updated through out the process. I will be using "AD$R" in the Future.Service: Brake service & repairService: Brake service & repair

  Denise Marks
9 months ago
Charlie and all the employees were really helpful - Fantastic communication - great work (now we can get the car smogged) and fair pricing ! Very friendly staff in the office and outstanding mechanics! We will definitely recommend and continue to bring our cars here if they need repair ! We came over the hill from Concord and it was well worth it.Service: Auto engine diagnostic

  April Jones
11 months ago
Awesome Customer Service! Charlie and the staff were great as usual! We are so grateful for the trusted expertise offered every time we visit. We also appreciate Auto Diagnostic willingness to go the extra mile to accommodate their customers.Services: Auto engine diagnostic, Vehicle InspectionServices: Auto engine diagnostic, Vehicle Inspection