Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dave
5 months ago
Horrible customer service went in to pick up an online order today and the manager told me the order didn't exist. So I called corporate office to figure out what happened because the manager couldn't figure it out . I was told by corporate that the order had already been picked up meaning they gave it to the wrong customer. If your looking for this experience just ask the old grumpy manager . The manager should be able to use a computer for such a position
B Borj
a year ago
People here like Mr.Joe, Glen and Ivan are very friendly. Always helpful and you can not go wrong with what you need. They are honest and will guide you the best way to decide on what to get. Good customer service is not something easy to provide if you do not care. I highly recommend Napa at La Palma being the best auto store for me in OC. Prices are great and their warranty is also fantastic.Joe is very pleasant and patient. Knows how to listen and will take time to understand what you need to buy and then he tell you the right way to know what you are actually buying. Some people they just want to make business this store knows how to care for their clients.#Outstanding service#
Adam Prax
a year ago
They sold me the wrong trailer hitch even though I made clear for which car and model I needed the hitch for. They then refused the return because I left the box, which was twice the size of the actual trailer hitch, at the store at the time of pickup.
ed diaz
2 years ago
We used to buy antifreeze from Anaheim Napa auto. I I tried return unused antifreeze with receipt but was declined by store manager Frank. So I contacted the district manager but he just brushed me off saying whatever Frank says. Horrible service will never buy anything ever again from this company
Leo Gutierrez
8 months ago
Better customer service in Stanton orange or Santa Ana then in Anaheim
Edith Perez
3 years ago
Horrible customer service. Went in to seek help regarding a car battery and had the worse experience. Would not recommend.
Michoacano Arellano p.
3 years ago
Nice place and they have everything you need for you cars it's a friendly people working in that place
Woo C.
2 years ago
Staff very helpful. FYI...The entrance is around the back of the building. Reasonable prices.
Lotus Vu
2 years ago
Good prices on tools, hard to find the store due to store facing inside.
Mark Howes
2 years ago
Got the belt i needed imediately when no one else was even able to match the belt
Steve Anderson
2 years ago
Great guys reasonable price has most everything
william herrera
11 months ago
Order ready tobe pick up
Rick Snydes
2 years ago
Great employees. Very helpful.
Adrian LastName
2 years ago
They don't recycle used oil
Luis Ramirez
3 years ago
Good and very affordable vehicle parts
Sam Orozco
2 years ago
Awesome service, knowledgeable staff
Justin Mellon
8 months ago
Great staff
Josue Duran
2 years ago
After looking for a Converter, here I came to find it, well, they don't have it but they ordered it and it arrives in 3 days, the best, very cheapDespu�s de andar buscando un Convertidor aqu� lo vine encontrar bueno no lo tienen pero lo ordenaron y llega en 3 d�as lo mejor bien barato
Leonardo Basilio
2 years ago
I like it, because they spoke to me in Spanish. And that speaks very well of those who work at it, they are good people with noble hearts. Thank you.Me agrada, por que me hablaron en espa�ol. Y eso habla muy bien de ellos los que trabajan al, son buenas personas de coraz�n noble. Gracias.
Carlos Manjarrez
2 years ago
Customer service is good but prices are the same as any auto partsEl servicio al cliente es bueno pero los precios son los mismos que cualquier autopartes