Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Clara Conning
a month ago
I've only had fantastic experiences with this CC location. George helped me when I was involved in a car accident, and he made me feel very taken care of. He communicated with me the entire time, always kept me in the loop and even got my car back to me a week quicker than expected. Everyone I spoke to at the front desk was also very kind, patient and efficient. I am so happy to have met George and will continue to bring my car here for any future car needs.

  Efrain De Los Santos Garcia
5 months ago
My car got damaged on the freeway by debris. As a new car driver, I partnered up with Geico, my car insurance to fix the damage. They referred me to Caliber Collision and supported me in scheduling a car repair inspection on the same day.George at Caliber Collision was the first representative to assist me. He was welcoming and extremely supportive throughout the process. He shared the timeline of repairs, costs, and expectations. During the process, he followed up with car repair updates. Before releasing my vehicle, he shared the expectations and how to best care for my car. Even after the car was released, I reached out for a car question and he was there to answer my questions right away.I was extremely grateful for the services provided to me at this location. George makes a difference in the quality of customer service. Thank you for your help in making this stressful process easy.

  Olivia Prado
5 months ago
Bad, bad, bad service. Worked on my car without my authorization and made it worse than when I took it there. I received a follow-up email to contact them regarding my issues. I did what was asked. 2 weeks later, nobody has called. This will be a consumer affair complaint .

  Bill Lee
5 months ago
They have very nice and professional staffs. I had two great experiences with Caliber Collision in other locations. They surely know how to fix auto body that I couldn t tell my car was hit before. This one is as great.

  Cesar Ramirez
a month ago
Excellent customer service and George who helped me was on top of keeping me informed with updates on repair and when my vehicle would be ready.

  Crisly
7 months ago
I can t express how dissatisfied and disappointed I am with the service I have received from Caliber collison. I regret deeply not making the decision of taking my car somewhere else where they would take it seriously. I took my car there needing to get front bumper replaced , headlight, paint work. This was on 7/17/23. At first I was receiving text updates that my car was getting repair and it was going to get finished as promised on two weeks. As the completion date was nearing they started to move my completion date two dates without letting me know the reason of the delay. Well I did contact them to find out what happened. They said paint job was taking longer than expected but it would be done at the new completion date. As that date approach, another text was received that my date had move three more days. Again no explanation from their part so I had to follow up and give them a call. George who is handling my car explain they were at full capacity and were taking more cars that they could complete and that was delaying them. Well in the meantime my car keep getting push farther away. One week turn into two weeks. Two weeks turn into a month. After the month I had been calling them to get updates as they don t even give me updates of what s going on. Spoke to the manager Manuel who even give me their his phone number that he never answers. They said they had to submit my car for repainting as the first time they didn t do it right. Well more upsetting that it s been now 1 month 2 weeks since I took my car there and keep getting Same message that my car completion keeps getting push farther away. If you need your car to be taken seriously and done at a timely manner I would say go somewhere else. They would keep your car here indefinitely for something that could had been done in two weeks.

  John Nguyen
6 months ago
I recently had an experience with Caliber Collision that left me with mixed feelings, but ultimately, they came through and redeemed themselves.Let me start by saying that the initial encounter was far from perfect. My car had been involved in an accident, and I took it to Caliber Collision to have it repaired. Unfortunately, they didn't completely fix the issue, and to make matters worse, they somehow damaged two of my tires in the process. This left me quite frustrated, and to add to the inconvenience, I had to tow my car to their facility at my own expense. It was a rocky start, to say the least.However, what sets Caliber Collision, specifically technician George, apart from many others is their accountability and commitment to customer satisfaction. When I brought up the issues I had faced, they didn't shy away from taking responsibility. They acknowledged the mistakes made and assured me that they would rectify the situation. I really appreciated the full acceptance of responsibility and without blaming me for the tire damage, as I have experienced in the past at Toyota of Downtown LA.Over the next few days, they not only fixed the remaining issues with my car but also repaired/replaced the damaged tires free of charge. It took some time and patience, but they followed through on their word. They kept me updated throughout the process and ensured that I left their facility with a car that was in much better condition than when I first arrived.While the initial experience left me frustrated and inconvenienced, I appreciate the way Caliber Collision eventually owned up to their mistakes and made things right. They demonstrated accountability and dedication to customer satisfaction, which is highly commendable. I hope they continue to improve their initial service to avoid such hiccups in the future, but I can certainly acknowledge their efforts in resolving the issues I faced. Overall, it was a bumpy start, but they finished strong, earning my four-star rating.

  Christopher Diaz
4 months ago
Caliber Motors is very professional. They are so good at communicating. They explain the process. I recommend Calibers the work they did on the car was excellent

  Ryan Mayorga
5 months ago
Victor, George, Manny were super helpful with the process of my car. I would definitely recommend this shop to anyone who wants great quality work done to their car.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Lisa Edwards
3 months ago
Victor and all the staff were patient and professional. My vehicle was repaired in a timely manner and looks as good as new.

  Yi-Kang Huang
7 months ago
The customer service was decent, they used CarWise to update me on the repair process. There was a completion date provided on CarWise. I called at the end of day on that provided completion date and they told me they needed 1 more day for detailing the paint which is fine. However I'm surprised that they did not notice their terrible workmanship.They replaced the trunk and repainted trunk and rear bumper. The paint has really bad orange peel, a section of clear coat is opaque, and I found 2 permanent fingerprints from the bumper being handled while the paint was still wet. In addition they rough handled my convertible top so there's 5 new tears and a broken tension cable. They also broke a handful of plastic clips while removing my interior carpet and not bother completely removing and replacing the broken clips.Services: Painting, Body & Trim

  fasjr90
9 months ago
Excellent customer service from Liz and Raymond. Both kept me informed throughout the repair process. Both were always there to answer any questions I had. The repairs made to the vehicle were excellent and I would bring another vehicle to them. (Which I did)

  Luis Cardona
9 months ago
Being involved in a accident is a very traumatic experience on its own and having to do several repairs on a vehicle makes it even harder. I highly recommend Raymond and his crew over at Caliber Collision. Great service, prompt repairs and above all an honest shop. I'll come back in the future and would recommend to anyone. Glad I found this shop.Services: Painting, Body & Trim

  Mindy Le
11 months ago
I was referred to this shop by my insurance company and I would not recommend to anyone else who needs their car in a reasonable amount of time. I have a very similar experience as others on this review page - lack of communication, constant delays without explanations, and unreasonably slow repair times.I have already emailed communitymanager@caliber , so don't bother responding to this review with that nonsense.Our car had been in this shop since Nov 2022 and we keep getting pushed back week after week. We were originally told that the last parts would arrive on March 10, 2023 and the car would be finished approx. two weeks after that. We were told that we would be given a time estimate after all parts were received. We've never received a time estimate and every time we've called for an update, we are told it will be ready "next week." It has now been SIX WEEKS since all the parts were received. Our family members depend on this car for daily tasks and transportation to care for my elderly grandma - this is completely absurd.Liz called me last Friday and said they needed some parts that she would order and would come in on Monday and the car would definitely be ready this week; she said she would call me Monday regardless. She did not call me on Monday. I finally called Tuesday afternoon and she told me the parts would arrive that day and be installed. Again, no updates after that. I called Thursday and was told it "should be ready tomorrow." I was unable to reach Liz or Ray all morning and as finally told by Liz that she couldn't give me an estimate until the car was all put back together. My insurance claims adjuster has not been able to reach them this afternoon. And they ve just put me on hold for 30 mins (past their closing time) so they can avoid explaining why the car is not done.

  Francesca Vega
9 months ago
Gabby and Liz were super helpful, especially with my toddler who was starting to lose his patience with me. They were all so patient and super helpful! Raymond helped with my car and got it back to me super fast. Such a fun environment and my toddler actually liked coming back to pick up the car.Service: Body & TrimService: Body & Trim

  Yolanda Elsa Lem
11 months ago
My own personal experience was that the people I dealt with which was Lisette and the CSR and Chris were very professional, very kind, very considerate, and were willing to lend an ear. They took care of the job on the front end and these behind the scenes were also very professionalThey worked as a team and pull through as champs. I am very satisfied thank you very much. My car looks beautiful.Services: Painting, Body & Trim

  Alejandro Cardona
9 months ago
Dropped my car off, Raymond was very helpful the whole time the car was there. Updated me, got the car back and couldn t even tell it was repaired. i will definitely come back. I recommend coming here!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Karina Tran
9 months ago
My personal experience with Liz was great! She was very helpful and patient with answering any questions I had with my car. Service here was very helpful and my car looks like it was in perfect condition!

  Jasmin Mentado
10 months ago
**BEWARE** Worst experience ever. I tried to be understanding and patient for my vehicle to be repaired after an auto accident but had to review it for others to be cautious about this center. Never called for status reports. I had to call and ask after one month after repairs started. They gave me excuses, i.e., parts were delayed, we discovered something else needed to be repaired, wrong parts, etc. After two months, they provided a rental they covered, only to have my vehicle sit there longer. While this may be helpful for some, a family of 6 did not fit in the rental sedan. Yet, I still remained understanding and patient to the very end. When they finally said my vehicle was ready to be picked up, they had me go down to the shop to sit there for 2 hours, only to tell me it was not ready. They would deliver the vehicle to me later in the evening. The next day came, no vehicle yet. Once again, I called. The vehicle will be delivered to my workplace by the end of the day. Excuses and lies, not trustworthy to return to this center.

  Shirley Guzman
8 months ago
Caliber Collision was a great experience, from the receptionists to the person the washed my car! Everyone was so kind and professional. I was kept up to date and best of all the car was ready early.

  Diana Rios
a month ago
Wonderful Body ShopExcellent WorkYou won't be disappointed!

  Gorge ChicanoFoodie Lopez
9 months ago
They did a wonderful job fixing my car. They checked in with me multiple times after receiving my vehicle to make sure I was satisfied with a job. I greatly appreciate that.

  Marina Torres
a year ago
Another great review for Lenny. He was patient, understanding and got my car back to me DESPITE massive delays and frustrations with my insurance company. When my insurance finally authorized the repairs and CC didn't have the part, they worked with the dealership to get the right parts processed and installed. More delays from the dealer due to COVID supply chain issues but Lenny was patient through that as well! Great work and reasonably priced -- I'm actually going to come back and get additional work done that wasn't covered by insurance. I don't have any hesitation in recommending these guys (esp Lenny!).

  ROBBIE POLANCO
6 months ago
I always use this body shop. And so far they haven t failed me. My car always come out like new.

  Aidan Moriarty
a year ago
Our car was hit which caused some relatively minor damage to the left front side, but still running well and totally drivable before we took it into the shop. When we got it back, it was running WAY worse than before we took it in. They fixes the body work and the paint, but something must have not been put back together properly. This was after they had it for an extra week as well. I would definitely not recommend this shop.Service: Body & Trim

  Jared Hackworth
a year ago
The work that was done on my vehicle here was exceptional. Chris handled all problems and notified me on all the progress on my vehicle. Although there was a long wait time due to Shipping delaysServices: Tires, Body & TrimServices: Tires, Body & Trim

  Neuds Smith
8 months ago
I had a really good experience here! They were very nice and fixed my car in a timely manner

  Nakeiltha Nikki Campbell
3 months ago
My car looks brand new and super clean from the inside out. Thank You

  Edgar Vargas
a year ago
My Acura was vandalized during the weekend, state farm recommend this shop to me since I work near here.All I have to say is that Lenny was very professional, very informative kept me up to date with my repairs. He did a little extra for me without me asking him as a courtesy! Highly recommend coming here for repairs!Service: Body & Trim

  Brandon Yong
a year ago
Raymond who helped me out was super helpful regarding my scratch. He gave me an honest insight into what was worth repairing and what wasn t. His honesty was something I really appreciate. I would defo recommend people to this spot.