Crash Champions Collision Repair Alameda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny Yip
2 weeks ago
Crash Champions in Alameda recently took care of a repair on my car that was hit when another driver was pulling out of a parking lot. I literally cannot tell that any damage was ever there. Luis was my main point of contact and he was incredibly detailed throughout the entire process, from drop-off explaining what all they will do, to pick-up going over what they found and what they ultimately did. He made me feel at ease knowing that I was leaving my car with someone who was knowledgeable and patient. I received timely notifications and updates about the repair, and it ultimately finished 3 days early than quoted. Highly recommend!

  Sylvia La
3 weeks ago
I cannot recommend this business as I had a pretty awful experience with getting an estimate for my car repair. The communication could have been better, and the way they approached my car estimate came across as shady and untrustworthy. Since they are a preferred vendor for AAA insurance, I had my car towed there for an estimate for my claim. I got a call asking me to sign a consent to do the estimate, which was a first, but I did it. I was surprised that the process for getting an estimate took so long. In the past, I've had shops finish uploading estimates for the insurance in the same day. I get that businesses can get busy, but it took several days of back and forth phone calls and emails to get the estimate for my claim to move forward (who has time for this?). Though I had initially intended to have my car fixed there, the timing wasn't right - it was only when I called them to follow up after a day that they told me they were going to tow my car to their other location to get it fixed there - hello? You didn't notify me that this would be the case. Moreover, they had planned to do so even before the estimate was completed and uploaded to the insurance. I had to get my car towed out of there because another shop was going to be able to fix it before I left town. Unfortunately, they didn't end up uploading the estimate for another few days, further delaying the process. In total, it took them 5 business days just to get the estimate to my insurance (and that was with me calling multiple times a day). The other shady part - the estimate they ended up sending my insurance company was $600 less than what they originally estimated when I had called them the day after. So... because I decided not to let their shop fix my car (due to them being waaay too busy for me), they lowered the estimate that I could then use to fix the car at another shop?! That is shady. This is why I cannot recommend this shop as a place to take your car. Take your business elsewhere.

  Milan Murray
4 months ago
Moe was a genuine and helpful during the process of picking up and assessing my totaled car. It was a pain finding a shop that would take my car as it was deemed a "non drivable" He took my call and coordinated his own guy to pick up my car. He stayed late to accept the delivery and the next day he had communicated to my insurance company that my car was indeed totaled. I appreciate the help and the conversation. I am now onto the next steps of my claim process, thank you.

  Emmet
2 months ago
I had a beat up front bumper and instead of charging me $1200 for a new bumper (like others tried to), they took the dent out and glued the bumper back in ~10 minutes for free! I really appreciate it. I didn't have any cash on me to provide a tip at the time - If you remember who helped me I'd like to stop by and give a tip. It was a silver Corolla. Thanks again!

  Davila Davila Plumbing Co., Inc. Plumbing Co Inc
4 months ago
First and foremost, I would like to give a shout out to Eddie at Crash Champions Brentwood. He took the time too here about my incident, afyer I dropped-in to request an estimate. I was hoping to resolve my vehicle damage with as little of a cost as possible to help out an honest and responsible mother and daughter from Brentwood. Eddie was very courteous and professional and he takes the time to do what ever he can for their clients.Our company office vehicle had a non-fault accident which damaged the vehicle bumper and tailight assembly on my 2019 Ford Flex. The lady and her daughter who happened to back into my vehicle while it was parked and unattended was kind enough to leave their contact details on my window and seemed eager to take care of any damage to it when I attempted to contact her. I was ofcourse most impressed with the honesty and integrity coming from the other party, that I was happy to resolve the matter as best and as cost effective as possible. I discussed getting a couple of estimates, so I decided to go over to Crash Champions in Brentwood first. Eddie came out almost immediately to assist me as a drop-in customer. I explained my concerns, which he fully acknowledged, and validated, and then he kindly asked me if I had some time to wait in the lobby. He took the vehicle into the shop and WOW!!! They fixed it and asked me if I had any additional concerns! Now I'm a plumber of 20yrs, and I help people as much as I can, however, for a body shop, come on, seriously! When does this ever happen? I am thankful to have this local business nearby with their high customer standards and satisfaction being a priority. I hope this shop will be around over the comung years. I wish them all a great and safe holiday season, and I hope I do not need to come back anytime soon. However, if I do, I definitely know where to come back.

  Yong Kim
8 months ago
Crash Champions Collision Repair, Could be good.I can t recommend, it is up to you.Two way you consider this place for repair goes, Serious bodywork vs Little fix .If your precious and expensive car need serious bodywork, you go this place. Certainly, they know how to fix car and they do their job seamlessly. I ve checked other customers review and quite many of them became bro with the engineers. They seem very satisfied.If your car has minor damage, and you expect it will be done in 1 or 2 days, Please find different shop. This was my case, and my experience was true nightmare. False informed and non-sense excused emails, lying, rude phone call, careless receptionist, poor business minded manager: all happened for a month.I was thinking about their business and insurance company to get a peace of mind. As a repair shop, they need to maximize their profit by taking seriously damaged car. So, they can charge enough to maintain their business and get profit. However, they can t say it directly to customers and deny their service. The business of repair and insurance company is based on customer s review. Certainly people who has minor problem fix their car by themselves in their garage. And there are fewer negative reviewers. So, estimate and think about the cost of repair, before put your car in their shop.

  P C
8 months ago
First time I called, I spoke to a woman who was helpful. When I got the correct insurance information, I called back a few minutes later. Another lady answered who was very rude. When I let her know she was rude, her response sounded like she enjoyed hearing it. Glad I wasn t calling about my car getting the estimate. I gave two stars only because the first lady was nice.

  Maurice Hamilton
4 months ago
Great experience and ASAP service. They repaired everything that required per the initial report. I highly recommend them if you have that unfortunate accident.

  Sarah Murray
a year ago
I had a damaged bumper due to a hit and run accident. Referred to the Alameda Mike's by my Farmer's Insurance, they did an excellent job at every step of the way - reaching out to me to schedule; giving an accurate estimate of when they could do the repair and how long it would take; doing superior quality repair work; and making it easy to pick up my car. The customer service was friendly and excellent and they kept me informed every step of the way. I would highly recommend Mike's Auto Body if you need auto body repairs.Service: Body & Trim

  M M
a year ago
I have driven past this place a million times without but a glance. But after someone hit my truck, My insurance company (Farmers) recommended them to me. These folks are top notch, super friendly and courteous. Except the extended time they had my truck (supply chain issues making for exactly double the estimated time of return, which was not their fault) everything else was awesome. they kept me informed of their progress at all times. would definitely recommend them to anyone needing repairs.Service: Body & Trim

  Se'Quoia
10 months ago
Just as the recent reviews terrible customer from the older woman who answered the phone today. I initially went in for a quote a while back & today I just called to see if they can email me the quote of what was the total cost of repairs were so that I can compare it. ,woman acted like she had an attitude and hung up the call while I was talking & I was friendly with her even asking how her day was, she sounds like a person whom didn't want to be at work & I see why the decline of customer service instead of Finally saying, we didn't keep your file All she said was come get a new quote & I'm asking why so many times. They don't keep records over 6 months after FINALLY getting an answer. Customer service lacked today & was great last time & I never write bad reviews.

  Cherry C
2 years ago
I have nothing but high praises about Mike's Autobody shop in Alameda! I experienced beyond exceptional service! The staff were friendly, honest, efficient and professional!! Tim constantly communicated with me about the progress of my car. I appreciated it so much when my car was finished earlier than I anticipated and the repair was fixed. Plus, they cleaned my car too! I loooved it!I highly recommend this shop to anyone!!Services: Tires, Body & Trim

  anne hal
a year ago
Mike's Auto was the best experience of care and professional service. All the staff are kind and caring. They washed my vehicle what a gift and very satisfied and grateful. Thanks the Mike's Auto Body Team. You're the Best!!!! Thanks again April HServices: Painting, Body & TrimServices: Painting, Body & Trim

  Camile Carvalho
a year ago
If I could give them 0 stars, I would. Very slow process. My car stayed there for more than a month just to get them bumper fixed. The estimate time was 20 days but every week them would call me saying it would need to stay longer. Never going to this place again.

  Thamires Gorchinsky
3 years ago
Wanted to take some time here and thank them again for their amazing service and very charismatic team. They are super well equipped during this Covid phase, was an easy in and out under 10 minutes! They looked at the car, asked a few questions, took pictures and the rest was all followed up with an email update. After the estimate dropped off the vehicle and 3 days later it is as good as new! Highly recommend! Thanks again Kimberley, Jeff, and the sweet mechanic that provided a shuttle service so that I could pick up a rental.

  Carroll H
a year ago
Excellent customer service and quality work! I used this place initially because it was close to my home. I was in an accident a few years ago and I needed repairs. The work and time frame in which they made the repairs was consistent and great.I was in an accident recently for a second time and I had auto body work done here and once again it was excellent customer service and workmanship. GratefulServices: Painting, Body & Trim

  Dr. Huey Pierce Madison II DDS PC (General Dentist)
a year ago
Tim at Mike s Autobody in Alameda, kept me abreast of the repairs on my vehicle, and my car was ready as promised. Despite the fact that we had to wait on both insurance carriers to approve and delayed the repairs, I am satisfied overall with the professionalism at Mike s Autobody, and also with the body and fender repairs that were performed and completed. I will definitely refer those in my circle to Mike s Autobody Shop for a great service and attentiveness to detail.Services: Painting, Body & Trim

  Courtney Carpenter
3 years ago
Lester at Mikes went above and beyond to repair my car. There were a lot of challenges because my car is no longer made and there are custom modifications to the vehicle. He put a lot of time and care into making sure it was able to be repaired properly and helped to prevent a total loss. Would highly recommend Mikes to anyoneService: Body & TrimService: Body & Trim

  taylor jaquysh
2 years ago
Car was in because some one hit my parked car. Their insurance was paying for the work. Very poor communication for the 2 months my car was there. I had to email them repeatedly to get a reply. Never once got an eta. When I to pick up the car the engine light was on, had to go back. They said a was a sensor they couldn't get to and would be annoying to replace. After leaving a second time, noticed that the car pulled to the right. They said it was due to bad suspension and not caused by the accident, so they wouldn't fix it, but it was definitely not like that before the accident. Would not recommend.

  Dennis Frazer
3 years ago
The repair my truck needed is typically a 2 maybe 3 day fix, as a first responder my days off are few and far between right now because of Covid, they understood my situation and got me in and out in one day! That s huge in my book, I can t thank them enough for their fast and flawless work, you can t even identify that there was ever any damage.Six stars would be more appropriate in the case of Mike s.Services: Painting, Body & Trim

  Patti Long
3 years ago
My vehicle had damage I had no idea about until my mechanic found it. It was pretty extensive and during the pandemic. Mike's did an awesome job with fewer staff. They kept me up to date and really took care of me. I'm so happy I chose them to take my car to.

  Annette L
5 years ago
Very professional service and repaired my car really well. You can sign up for text message updates for the repair status. Happy to get the car 2 days earlier than estimated! My car was hit and run, I claimed through Farmers insurance, all the paperwork was done smoothly.

  Jon Spangler
a year ago
COVID19 issues and a supplier sending the wrong part -twice- slowest our repairs but Mike s in Alameda was not responsible for these. Great folks. Dedicated to helping their customers and doing great work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Elissa Vinson
5 years ago
I had the pleasure of doing business at Mike's Auto Body today. Manager Lester answered all my questions, had my car inspected, and reassured me about repairs to my car. The whole experience left me confident that my car was in excellent hands. If you want top quality car and customer service go to Mike's Auto Body.

  Heather Rush
9 years ago
Definitely the place to go if you want great service that is hassle free!Story goes... Hubby's car got vandalized! Both sides got keyed and had some dents. We procrastinated getting it done because who wants to deal with the insurance company?! Well we chose the right place to go. The owner, CJ, had us drop the car off at our convenience and even had an estimate ready for when the claims guy came out to view the car. Total lifesaver for us!Besides the convenience of it all- the car looks brand spanking new! Seriously great work and detail!! So happy with the experience and the work completed! Happy we have a place we can go to in the future!P.S. Because we were so impressed... I'm finally going to fix some of the issues I've been holding off of with my own car.

  Michael Del Polito
4 years ago
I brought my car here after an accident for them to evaluate the damages. They worked fast, answered my calls/questions honestly, and even gave me advice on how to handle the insurance company. Nice and easy experience overall .

  Alicia Ramos
a year ago
Tim was very professional. I am very satisfied with the repairs. He kept me in the loop about everything. And delivered when promised! He gained a new customer and will recommend his services.Service: Body & TrimService: Body & Trim

  Shima Love
a year ago
They had my car forever but they did a great job, communicated and helped with my rental .

  Genaro Barrios
2 years ago
They repaired my car in a timely fashion and their worked turned out great. The workers are very nice and knowledgeable about the process.

  PK Rodriguez
2 years ago
They got my bumper replaced on the same day! They were also very responsive to all of my questions and concerns, I would highly recommend working with them for any car issues in the future.Service: Body & TrimService: Body & Trim