Petrus Auto Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Johnson
2 months ago
WARNING!! USE AT YOUR OWN RISK!!I called ahead to get an oil change and rotate my tires on my F150 Raptor. They scheduled the appointment and had it back to me pretty quickly. This was to get ready for a long trip to Delaware and then back to Stuttgart for my niece s wedding However, my drive side rear tire started making noice about halfway through Tennessee! The tire then started to bounce when I slowed down. I pulled into a Ford dealership for some help . Then I noticed that the driver side rear tire lug nuts WERE ONLY FINGER TIGHT and One of the lug nuts HAD SHEARED OFF!!!! This was a VERY DANGEROUS EXPERIENCE!! The tire had almost come off which could have resulted in a crash and killing us and someone else!!! The Ford Dealership in Tennessee was very helpful and tightened the lug nuts.Not only did Petrus screw up my driver side rear tire, they also cross treated my oil pan drain plug!! Oil was (and still is after a so called fix by Petrus) leaking!! I have oil all over the under carriage of my truck!!I have to have this oil leak fixed by a confident mechanic!!

  John Ullrich
4 years ago
USE AT YOUR OWN RISK!!I called ahead to see if they could work on my jeep, and was told by the service manager to bring it in. He told me upfront it would be a week before he could get to it. 26 days later they finally bring it in the shop. After diagnosing the problem, they did not seem too eager to follow up with my aftermarket warranty. This did not set well with me. I politely ask that they put it back together and get my bill ready, so I can take it elsewhere to be fixed. When I get my jeep back, I raised the hood to see what they did. To my surprise, there is fire damage against the fire wall behind the battery. The spark plugs where hanging from the plug wires, which is a likely candidate for a fire starter. After speaking with the GM, he insisted they are in no way responsible for the fire. When I told him about the spark plugs hanging from the wire he argued that a spark will not spark if it is not screwed into the cylinder. I'm glad he is not a mechanic. Integrity is nonexistent at Petrus Auto Sales.

  Daniel White
9 months ago
My wife and I were traveling through Stuttgart when we had a tire separate on us. Eddie at Petrus called around and found us a tire. When the shop wouldn t put it on, he sent an employee to get it. They put it on for us and got us back on the road. What a great experience!

  Dr H
a year ago
The WORST decision I've ever made. I have a collector mustang and needed an oil change. Service man left greasy paw prints on hood, both front fenders, front bumper, driver's door, and roof. The man couldn't bother to wash his hands or keep them off of my showroom condition car. Not to mention the scratches from his dirty fender covers. The service writers was snotty, and the service manager couldn't be bothered to even talk to me. Unfortunately it's the last time they'll EVER see my car on there property . (A happy customer will tell 2 people, an unhappy customer will tell everyone) Please do not do business with them its not worth the aggravation, I certainly wouldn't again. Even though they are my local dealership, my next job will be at a location where they will respect my car as I do.

  Josh Grisham
10 months ago
HORRIBLE EXPERIENCE!!! An older woman named Sandi Carlock ruined my day! She was rude and gave an insultingly low-ball offer for my car and would not negotiate AT ALL.

  Linda Layne
7 years ago
I have been a Petrus Service Dept. customer for the last 10 years. I have always been treated with respect and been given a fair deal. The most recent representatives I deal with now are Chris and Wynn. These gentlemen have always been honest businessmen. When they quote me a price, I know that the bill will not be more than what they quoted. I also do not have to worry about whether the parts were actually replaced. If I were to want to see the old parts, all I would have to do is ask and Chris or Wynn would have the old parts for me at check out.Recently, I had some brake work done and there was a concern that something was wrong with one of the calipers. I brought my vehicle back to the service dept., they checked the source of the problem and immediately determined the cause. And, if I have any questions, they have always answered my questions - without making me feel helpless.Customer service at Petrus Service Dept on S Park Avenue is excellent. I really do not think Petrus could ask for better representatives than the folks that work in the Service Dept.

  Tommy Sutton
2 years ago
I've been to many different shops looking for a good oil change. This is my second trip to Petrus for oil change. In and out service and I have full confidence in their service department. I have found the company to service my vehicle. I give them five stars

  Dustin Thomas
4 years ago
Great honest and dependable dealership. We ve always bought our vehicle at Petrus. We just recently purchased one in Little Rock and it was the biggest learning experience in my life. Don t make the same mistake Petrus is the go to place!

  Phillip Jackson
4 years ago
Service shifter light came on the morning before we had a long trip planned. Called Petrus and Eddie got me in that same morning and had my vehicle fixed in less than 2 hours. AWESOME SERVICE!!

  W R
3 years ago
I was traveling through Arkansas on my way home in Florida when I had a problem with my 2019 F450 Super Duty, I called Petrus Ford, it was just before closing, Iwas immediately scheduled for 8:00 am the next morning. Less than two hours later I was back on the road and am now back home in Florida. Petrus employees were very caring professional people who were not to busy to help a stranger in need. .

  Harvey Gray
4 years ago
Customer service is terrible! The service manager is a liar! Beware.... because I didn t buy the vehicle from them they wouldn t work on it! Never again ....some of these reviews have to bogus... One says a great place to eat! Lol

  Marjo James
6 years ago
We bought a F150 from petrus and they went above and beyond to help us choose our truck from sales to the shop all top notch people .Especially Mr Lynn. and service Manager Chris Hooker there isn't any need to go any farther for a great deal on a new or used Ford

  Marlene Martin
3 years ago
Very nice people and fast service. I have used them over a year now and never had a problem. I call for appt they get me in the same day.

  Leigh Marts
7 years ago
Bought a new vehicle from them and was very impressed with the salesperson, Ray Gilbert. Everyone was very nice and helpful. I have bought cars from other dealers in the past, and this was my best sales experience.

  Emily Morris
6 years ago
Buy all my rides here. Just bought a 1017 Jeep Wrangler and it's my dream ride!!!!

  Wesley Artis
2 months ago
best service in sttugart

  Dylan Fallin
7 years ago
Black magic at its finest, sold me a vehicle with 70,000 miles and it broke down on the drive home. When I called and asked for assistance they stated that they couldn't help me because the vehicle wasnt under warranty.

  Melinda Hickman
2 years ago
Always do top oil changes. Love the coffee and nice place to wait. Friendly staff

  JOHN ADAMS
4 years ago
THIS DEALERSHIP REALLY SHOULD NOT BE OPERATING A SERVICE DEPT. ESPECIALLY WITH EDDIE IN THERE. WE TOOK A 2012 FORD FUSION IN FOR A SAFETY SERVICE ACTION ON CARFAX BECAUSE THE STEERING WOULD BECOME INOPERATIVE AND POTENTIALLY CAUSE A SEVERE ACCIDENT . 423,000 UNITS RECALLED AND THIS IS ONE OF THEM U.S. REGULATORS FORCED FORD TO RECALL AND MY DAUGHTERS IS FAILING AT INTERMITTENT INTERVALS ALTHOUGH NOT THROWING A CODE AS DESCRIBED IN THEIR INFO IT HAD TO DO BEFORE THEY COULD ASSIST AT ALL. BEING IN THE CAR BUSINESS 26 YEARS 24 OF WHICH AT A FRANCHISE THERE ARE REGIONAL SERVICE MGRS. FOR FORD TO ASSIST ESPECIALLY IN SAFETY CONCERNS. NO MATTER HOW I ARGUED WITH HIM AND ALSO SPOKE WITH FORD DIRECTLY THEY SAID IT SHOULD HAVE BEEN DRIVEN AND CHECKED FURTHER. HE DID NOTHING. SO IT WILL GO TO MEMPHIS FOR THIS SAFETY ISSUE. BUT NO HEAR THIS SHE HAS A WARRANTY AND ANOTHER POTENTIAL ISSUE HAS REARED ITS HEAD NON RELATED TOTHIS AND SHE CALLED FOR APPOINTMENT AND EDDIE TOLD A YOUNG LADY NAMED BRITTANY TO HAVE Y DAUGHTER CALL ME CAUSE HE DID NOT WANT OUR BUSINESS EVEN THOUGH THIS WAS BUSINESSHE WOULD BE PAID FOR!!!! BEWARE DEALING WITH THIS DEALERSHIP IT IS VERY UNFORTUNATE TO HAVE EMPLOYEES LIKE THIS. I AM STILL IN THE BUSINESS AND HAVE 16 EMPLOYEES AND IF HE WAS ONE OF MINE I WOULD NOW HAVE 15. I AM SURE THEY WILL HERE FROM FORD CORPORATE AFTER THE REPAIR IS MADE IN MEMPHIS! USE DEALER AT YOUR OWN RISK!!!!! WOULDN'T GIVE ONE STER ALTHOUGH YOU CAN'T GET THE WARNING OUT WITHOUT IT!

  terry Frye
5 years ago
Very helpful and attended to All my needs promptly. Superior service techs. Two thumbs up

  Amy Bronson
a year ago
Courteous, helpful, and fast service! Could not ask for better

  Candace and Bobby George
3 years ago
This is the only place we purchase our vehicles from Mr Woods is the Best Salesman Ever...

  Veora Albert
3 years ago
It was a good experience... the receipt were really nice and friendly...it was a nice visit!!

  Jennifer Schroeder
4 years ago
Very friendly and accommodating! We won't buy from any other place!

  Trudy Howard
11 months ago
Great job friendly service

  Martha S. McCaskill
11 months ago
Friendly helpful excellent service

  dewayne bennett
5 years ago
Good service, good selection for a small town dealer

  Susan Watkins
a year ago
Very satisfied with the service provided to us.

  Toby Dirks
4 years ago
Parts department is more expensive here, and not very accommodating with trying to look something up.

  Songya Gaither
5 years ago
My down payment didn't go towards the purchase of my truck.