Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erica Kiely
2 months ago
Steven Karp was great to work with.Repairs were done timely and even got my car back 2 days early. Completely satisfied with the quality of work.Highly recommend this location.Office manager was also knowledgeable and check in and out was a breeze.

  Rebecca Ramick
a month ago
Kept my car over 14 days from initial date given. Car flashed braking system emergency within 10 min of leaving, which was due to their improper work. I called to request help. I never received a single apology for the huge inconvenience. In fact, Steve acted as if I were taking his time for something that was their incompetency..even alluded to the fact that it was my problem. I will call my insurance agent and report this and advise they not use this collision center in the future.

  Joni Murphy
5 months ago
Would NOT recommend this place and let State Farm know I wished for them to be off their preferred list. After having my car for a month, granted waiting on State Farm, the shop would not fix the radio as part of claim and the shop kept pushing the complete date out, State Farm called me today and told me to go get my car and take it to another shop. They went round and round with the shop as well and told me this is not to their standards. Updates on Tuesdays and Thursdays are nice tho.

  Danita Mullins
a week ago
Great customer service and excellent job completing the repairs! Kept me updated and ensured that everything was completed to the highest standards.

  t jim
a month ago
Do not take your vehicle to Caliber Collision in Springdale. You will not be happy when you pick it your vehicle. Unfortunately, now I know why they had availability in there schedule. If the final work on your vehicle only looked as good as their brand new building! I think pictures speak a 1000 words, so I have attached a few. Try and find a certified collision facility for your vehicle. Picture one is there so called touchup paint. One of the managers stated how he was from California and that's how they did it. Well buddy your not in California anymore! Picture two and three is my side mirrors that they must ve cleaned with car polish. Took me some time when I got home to clean my Sideview mirrors and my front window. And the last picture is a chip in the hood of my car that wasn t there when I dropped off my vehicle. I know this because the hood of my car is something they were supposed to repair and I went over detail by detail on every scratch on my car. The 5th photo is the fender they fixed5 mths later. Corporate never got back to me about the horrible job. Overall HORRIBLE COMPANY not making it right!Services: Painting, Body & Trim

  Carla Waller
8 months ago
Steve and Craig were wonderful to work with, very professional, kept me informed on the progress and car was treated respectivaly. Highly reccommend this location.

  carrie nestrud
a year ago
Most of my repairs were under body damage. I wanted to give my car "adjustment " time before leaving a review. Well after 1000 miles I can honestly say they did an awesome job. Everything runs and operates better then when I got it *used*. Customer Service and communication all the way from start to finish.Over all very impressed

  Shara Castillo
a year ago
My car was repaired at this location in Arkansas instead of Okla. I was pleasantly surprised by the fast and efficient service and repair. My car was also in spotless condition inside and out. The detailing was impeccable! We were beyond impressed with the care we received from this location. Thank you so much for all of your hard work and efforts !Services: Painting, Body & Trim

  Brendan White
2 years ago
Caliber Collision has excellent and friendly service. They went above and beyond for me and my vehicle on an insurance repair of my front right headlight and front bumper paint. when they realized they could help me further by replacing undercarriage parts they let me know and received my approval for the extra work ahead of time. Steve was very informational about my repair, the process, and the costs. He also answered some questions I had that were unrelated to the repair about my paint job!Great job Caliber Collision, and thanks for everything!Services: Electrical, Body & Trim

  Hog Mafia
a year ago
Excellent customer service. Super communication. They finished my vehicle 5 days early. The General Manger is a hands on type of person. Mr Carp was my contact. He was great at keeping me updated daily with the progress of my repairs.Upon delivery of my vehicle. Mr. Carp did a complete walk around and explanation of the repairs. Customer service is their top priority.Great job. I highly recommend Caliber.Service: Body & Trim

  Clayton Pixton
5 days ago
Did a perfect job and were super great to work with, thank you!

  Russ Sprague
a year ago
While driving my brand new ModelX through a puddle the wheel trim became loose and started to bang against my car. I stopped by the Caliber in Springdale and was greeted by a friendly staff that advised me to pull around to the shop. There I was met by the general manager Steve and one of his associates. They quickly diagnosed the problem and fixed it. I was on my way within 15 min and they didn't even charge me. The shop was bright clean and not anything like previous other body shops I had been in. I would highly recommend Steve and his staff for all your Auto Body needs in NWA.Service: Body & Trim

  Jenell Bird
a year ago
Our truck's windows were broken and body dented from vandalism. We have Allstate and were concerned about not using a partner shop, but we wanted somewhere closer than Bentonville or Fayetteville. Maria and Steve both have worked at other Caliber Collisions that partnered with Allstate and knew what needed to be done. Steve was honest and estimated 1-3 weeks due to the glass shortage from recent storm damage. He had the car returned almost 1 week to the date and cleaned inside and out. Very experienced staff for a new location!Service: Body & Trim

  Lois West
a year ago
Caliber Collision in Springdale has an amazing staff. They are very friendly and helpful. When I had issues with my insurance, Steve (The General Manager) and Steve (The estimator) jumped in to take care of and resolve the issues. Their work is amazing. They went above and beyond. They ROCK!

  Sheena Rogers
a year ago
We were rear ended and they did an amazing job. They told exactly what they were doing when and always provided me updated estimates. I will totally take my car back to them or recommend them.

  Tiffany Emerson
a year ago
Very friendly staff and excellent work! My jeep looks good as new! Very thankful I chose them to do my repairs

  Victoria White
8 months ago
Steven Karp was very helpful and my truck was well taken care of.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Brakes, Air conditioning, Oil change

  Becca Finn
9 months ago
Steve was good when it came to my cat. Car looks good

  The Blue Grey Panther
9 months ago
Horrible... I just got my car back from these people and absolutely nothing lines up.

  Joseph Henning
a year ago
A very good place.... highly recommend