Riser Harness Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jackie W
2 weeks ago
Our salesman Ryan was fantastic to work with. He explained everything very thoroughly and worked hard on our deal to get our business. Luke was also fantastic to work with in the finance department. He was low key no pressure about everything and very nice. The experience was amazing and very fast paced in and out buying a New Bronco in less than 3 hours. Thank you all so much for staying late and getting the deal done fast!

  Eddie Chadwick
2 months ago
Amazingly simple, honest, and friendly buying experience. Zack, Ryan, and Tom are the most honest people in the car business. They treated me right and I got a great deal on the exact vehicle we wanted. This is simply car buying perfection.

  Bradley Palmer
2 months ago
I recently had an exceptional experience at Riser Harness Ford that I must share. After enduring months of frustration with my local dealership's inability to address the issues plaguing my beloved 2019 GT350, I made the decision to take matters into my own hands. It was a tough call to flatbed tow my car over 200 miles, costing me $1,000 out of pocket, but it was a decision I do not regret in the slightest.From the moment I reached out to Riser Harness Ford, I was met with nothing but professionalism and confidence. The ownership assured me that they could tackle the challenges my car was facing, and they came through!Not only did they address every single issue with precision and expertise, but they also managed to get my GT350 back to driving like new! It was a feeling of pure joy and relief to finally have my car performing at its best again.But the exceptional service didn't stop there. Ryan Harness went above and beyond by personally meeting me and my family after business hours on a Friday night just to hand over my key and paperwork. That level of dedication and commitment to customer satisfaction is truly commendable and speaks volumes about the integrity of Riser Harness Ford.If you're in need of top-notch service and unwavering dedication to getting the job done right, look no further than Riser Harness Ford. They've earned themselves a customer for life, and I'll be singing their praises to anyone who will listen.

  Patrick Phillips
a month ago
This Dealership is First Class in how they handle their clients. Our experience buying a new truck was totally enjoyable. They treat you like family. Thanks to Jacob and Luke! Also to Ryan and Tom. Great job!!! We will definitely be back!!

  Paul Smith
a week ago
The folks at Riser Harness gave us the best auto buying experience that we have had! Zack was our salesman and Luke King was our finance manager. Because of these low pressure, easy to deal with folks, we will make the long drive back the next time we buy! Riser Harness earned my business!

  Jeff Mercer
5 days ago
Really impressed with the service department and especially the valet service. They really made the whole experience of getting my car up and running easy and surprisingly affordable. I will certainly recommend RH Ford to others in the area.

  Lauren Brown
2 weeks ago
Great experience buying my son s first car, everyone was very friendly and knowledgeable and strait forward. The whole process was quick and easy. Would buy again from them. Thank you Jacob!!

  Jason Starke
4 weeks ago
Worst ever. I was talked to like a dog, when I simply asked my salesman if I could chat real fast. Just wanted to see about check they owed me. Once I bought new vehicle the customer service was over. Ryan Harness. Was so rude and nasty to me and my wife. Find out that Tom Harness was his dad. When I tried to correct the issue I got gained up on. Never ever again would go there or recommend there to anyone

  Tim H
2 months ago
The service department is great. Straight up pricing and great communication. They even gave me a ride to and from my house since they had my truck.I got my truck back about as fast as I could have hoped for and 4000 miles later and my truck is still running perfectly. If I have another issue and I'm anywhere close, my truck will end up back at Riser Harness Ford for repairs.

  Suzanne Walker
8 months ago
The staff at Riser Harness Ford was very friendly and efficient in helping us purchase a newer used truck from their lot. They listened to our needs and provided the perfect vehicle for us.

  Brandon Cleaver
3 days ago
Overall I had a great experience. Friendly staff, the schedule was as prompt as could be given the circumstances of the warranty issue my truck had, and most importantly my truck is fixed and has remained fixed after leaving the lot. The only reason I give 4 stars instead of 5, is the looming wonder of if my truck ended up leaving the lot overnight to go home with the technician, which opens up a slew of potential liabilities and worries for both parties. The reason I say this, is my truck was spotted by family and people I know at a local breakfast place between 7 and 7:30AM that we are all commonly at. So they thought it was me until I said no I didn t pick up my truck until 8:30-9AM. I hope people s vehicles aren t going off the lot overnight, allowing the potential for unnecessary risks to customers vehicles and liability. I hope it was a test drive the morning of to ensure the vehicle was complete and ready for pickup and the turnaround point was our common breakfast spot; unless they get started way before business hours, then my truck may have been driven by the breakfast joint coming from the technician s personal residence. Since my home and work place is so close to that area, it s just crazy how small the world is.

  Tina Dillinger
2 months ago
I had a 10:00 appointment. I arrived early and they were able to get me right in and I was done within 20 min. And the price for my oil change was cheaper than any other place I have been.

  Archie Davis
a month ago
They serviced my truck really fast! While checking on what I thought was the problem, they found another problem. They proceeded to check to see if warranty would cover the situation. They contacted me a couple days later with the good news and an appointment date to fix problem. Great service!

  Jannetta Williams
a month ago
Very friendly and professional. Excellent experience purchasing our vehicle. Ryan and Luke were very knowledgeable. Will definitely give this dealership first chance in the future.

  Matt M
a month ago
Overall great experience! The entire experience was very smooth and the entire team was great to work with. Jacob Ford was our sales guy and he did a great job helping us out.

  Nichole Hall
a week ago
We bought our vehicle from riser hardness and it was a very smooth process. When having it serviced they changed the services we wanted performed without pressuring us to add more services to the vehicle.

  Tammie Rhodes
4 months ago
On December 6, 2023, Zach Cross, sold a Bronco, 2023, to me and was excellent at sharing the driving information and teaching me how to operate this updated vehicle. He was great at getting an affordable payment and interest rate for me. I felt comfortable and offered me a good trade if I wanted, and even though I had trouble letting go of my old car he made me feel more confident. I must admit I had some fears about buying a new car, but he could see that, and made me feel comfortable and less apprehensive. Thank you, Zac, for your help and I am loving this car! Ford Bronco for me,Tammie Rhodes and Donald Rhodes

  Nathan Brown
4 months ago
Fantastic business from inviting, friendly service desk to patient, time rendering mechanics. We have always had a great experience with the team at Riser Harness Ford. We appreciate that they treat us like family and give extra attention to making our vehicles road safe and comfortable to drive.

  Allison Sites
3 months ago
I had my first car purchasing experience a few weeks ago, and I was lucky to work with Jacob at Riser Harness Ford in Searcy! Jacob and the whole team was very patient and helpful, and they genuinely wanted to make sure I got the car that was right for me. No funny business, either - just good people who care about their customers!

  Josh Wells
a month ago
Zach in the service department was very helpful and upfront with the information. They picked up my vehicle for repair and took care of it. Other than having to wait for the parts to come in via fedex it was seamless.

  Evelyn Mu�oz
a month ago
First Ford buyer here!I was already overwhelmed and burnt out from car shopping. We went to a few dealerships: ORR Chevy, Mclarty Toyota in Sherwood, and Ford in Cabot. So when Mr. Cross starting approaching me and my husband when looking at a Ford Bronco Sport I was hesitant to talk to anyone else. However, he wasn t pushy, he knew his stuff! Explained even the small details of the Bronco and had me sold from the get go! Very personable and made the process easy for us even though we had our 10 month old and 4 year old with us. We bought it that night and drove off so happy! Then a day later there was a hiccup with the contract. Luke got it squared away and did what he could to make up for the small issue. Nothing but respect for this dealership that kept their word in providing the best customer service to us. Not a lot of dealerships or salesmen impress me, but I will come back to this dealership and Mr. Cross for our future purchases. I ve bought my last 3 vehicles with Mclarty Toyota and Riser Harness Ford impressed me so much we will be staying with them!

  Meagan White
2 months ago
Jake!!! Yes sir!He took care of me. I work some crazy hours during the week. Not only did he shoot me links and photos of cars in my budget but cars I d actually like. Definitely would buy from him again.

  Tammy Griffin
a month ago
We stopped by the dealership on our way to a used car lot. Zach Cross approached us and had a car he wanted to show me. It was an amazing deal on a pre owned suv and I bought it on the spot. Thank you Zach!

  glynis dunham
5 months ago
I had a great experience with everyone at Riser Harness, everyone was super nice and very helpful. I appreciated the way that not only the salesperson but also the owner made me feel that they wanted my business and worked hard to give me the deal I wanted. I would recommend them to anyone ready to purchase a vehicle.

  Norman Seiders
4 months ago
Went in for an undercarriage rattle in my F-150. No rattle now, out in an hour and a half, and no charge! Plus they researched some questions I asked and gave useful answers. Very pleased. New building is great, too.

  Brent Murphree
a month ago
I purchased a new 2024 F250 Superduty. Jesse and Ryan were very patient and professional. They went above and beyond to make the deal. I would recommend them 100% if you are thinking of purchasing a new vehicle. Thank you!

  Nathan Mays
2 months ago
Smoothest car buying experience I ve ever had. Jacob was a great sales associate, and the sales manager was top notch as well. Quick, professional service. Would buy here again.

  Dan Littleton
3 months ago
2024 Maverick Hybrid. Very pleased with efforts from Zack and Luke. They were key to making my purchse fast and easy. My wife was driving away in 30 minutes or less. Waited since 2022 to get this rig. Expecting trouble free miles for a decade or more and low maintenance.

  wubbalubba NSUL8U
2 months ago
I can't brag about Riser Harness Ford enough. I've been using their service department for some time now and just purchased a truck from them as well. Jesse, Luke and the rest of the team are fantastic.

  Julia Hiltonsmith
2 months ago
I recently purchased a Certified Preowned Vehicle from out of state. I asked the sales representative to send detailed photos of any cosmetic or other damage. When I arrived to pick up the vehicle, there was a crack in the windshield, the dash speakers were busted, the passenger seatbelt wouldn't click in, and there was trail mix shoved in the backseat. Being a CPO, I was shocked to find these issues when the vehicle is supposed to undergo rigorous examination to meet the CPO status. How did safety features like a working seatbelt or entertainment features like busted speakers get overlooked? Why was I not made aware of a crack in the windshield when I asked for detailed photos of any damage? Why wasn't the candy removed during detailing? Within a few hours, I immediately followed up with the dealership to express my concerns. They said they were unaware of the issues and would not cover the deductible to make the necessary repairs. To them, they had done their '"due diligence." I know that if someone had been at the dealership to purchase the vehicle in person and noticed these issues, the dealership would've covered the cost of repair which is significantly higher than a $100 deductible. While it may seem like a small amount to some, I flew over 1,500 miles to pick up the vehicle and drive it home. This is no small expense, especially with the added cost of replacing a windshield that I didn't crack. I have video evidence to show that these issues were present before I had driven the car for more than 10 miles, but the manager didn't care. I am seriously disappointed with this dealership's definition of "due diligence."