Orr Nissan of Russellville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Alexander
2 weeks ago
Two, almost three hours for an oil change?? Pleasant conversation with the salesman while we waited, but damn. Even on the busiest of days a person shouldn't expect to wait three hours for such a simple task. Not to mention, we had to pay for the oil change just because we purchased our vehicle from ORR of Fort Smith. Definitely need to update that policy.

  Bobra Schultes
a month ago
Tyler was very helpful and not pushy, a good salesman. I didn't expect to get a new car, just a late model. However Orr made me a good deal and I was able to get in a brand new 2023 Nissan Rogue SV at a great price and trade. Tyler and the team at Orr made the whole transaction very smooth and pleasant.

  Gary Burton
2 months ago
We were treated with respectand we felt like they genuinely cared about us and getting the best service possible for us. The salesman was very respectful and accommodating to our needs and made sure we were not pressured into buying the SUV. It was the second vehicle we had bought within a week s time. We highly recommended this dealership and this salesman.

  Crystal Hice
2 months ago
My sales guy was supper friendly went out of his way to make me feel comfortable with the process he educated me on things I felt he was honest about everything even if you could see on his face, it could make or break the deal which I appreciated. I did not get the car of my dreams but when your rebuilding credit you're at the mercy of the lenders. I did not however think I would be allowed to drive off in a brand-new car, but I did.

  Michele Rowland
a month ago
If I could leave ZERO stars then I would! We brought our vehicle in with crankshaft sensor issues. We weren t allowed to use our power train warranty bcz it wasn t located inside the transmission. We had already replaced the sensor the day before. They wanted to replace it again before testing further for any other issues. Never once mentioned the need for it to be reprogrammed. Charged us $163 for a diagnostic and would have been another $400+ had we allowed them to change out the sensor again and test further. We bought this car from them 3 yrs ago with electrical issues that weren t disclosed in the sale. We ve dealt with them personally. They have continuously screwed us from the beginning including forcing us into a service contract that we didn t want. The service contract wasn t worth the extra money tacked into the payment either. We always ended up paying out of pocket for things it should have covered. The vehicle had also been in an accident that we were lied to about too during the sale. So NO. We are completely dissatisfied with the business tactics of Orr and we will avoid them like the plague and warn others to do the same.

  Terri McCraw
5 months ago
I was able to take my Pathfinder in for an oil chance and tire rotation the afternoon I called. My vehicle was taken right back on arrival and the work was completed in a timely manner. The lounge area was a nice place to wait and the gentlemen working were very friendly and helpful. I appreciate Orr Nissan!!!

  Chris Aquila
2 months ago
I am grateful to your Orr Nissan, as I was traveling cross country to Nevada when I experienced a major mechanical failure as I approached Russellville on Interstate 40. I checked on line and saw Orr Nissan was literally a quarter mile down the road. So I drove my Frontier dire fly to you dealership. I was immediately greeted and taken care of by your Service Advisor "Tim". Not only Was Tim courteous and sympathetic to my situation, he quickly got my vehicle in for diagnosis and repair. To make a long story short - this situation could've ended up being a disaster - costing me a helluva lot of lost time. Instead, Tim and your excellent mechanics got out in one day - bravo! I cannot say enough. If I lived in Russellville I would use your service department for all of my Frontier maintenance. Needless to say I live in NJ. But it doesn't stop me from highly commending Tim, your mechanics and your dealership overall. Thank you for helping me out immensely in a stressful situation. I am very appreciative!

  Lizzy
4 months ago
The salesman (Cary) was very nice and easy to talk to. He explained everything in perfect detail and answered every question I had honestly and truthfully. He was very easy to talk to. I was very comfortable with him and would trust him with anything. :) :)

  Nikki Ferguson
a month ago
I did not buy a vehicle, but I did go along for the ride with my friends. I can not say enough about the way salesman Dillon Barnhose went out of his way to accommodate them and myself. They were having trouble getting to Russellville to make there purchase Dillon drove to pick them up fininalize everything, & simply made everyone feel at home and like family! "KUDOS" & "DOUBLE" to Dillon. Thank you Dillon! Looking for a new or used vehicle make your one stop shop at Orr's Of Russellville. Ask for Dillon. And thank you Orr's!

  Martin MMM Martinez
a year ago
I originally started Cody, a sales rep with a passion for fast cars, to introduce me a Hyundai HEV and finished with Brett Boatwright, another phenomenal employee of this dealership. I was provided with amazing customer service from beginning to end. Bobby, the finance man, and Brett worked diligently in providing me with a great deal and finished off with Leroy, the finance manager.The stigma of not trying your local dealer first needs to go it s at home where you ll find a deal of a lifetime. Thanks again, guys!

  Charles Fine
4 months ago
Test drove a couple of vehicles, with a no pressure sales tactic feel.Brett was very easy to work with, we worked our purchase around our schedule, not the dealers.

  Shirley Hatchett
a month ago
Addison Wooten was wonderful and we will definitely be using him again. Thank you for everything!

  Jackie Taylor
4 months ago
Cary Reddell assisted my purchase. He was very friendly and helpful. He is professional and knows his job.

  Kelli Brixey
5 months ago
Chris always goes above and beyond to take care of his customersBeen driving a Nissan for 20 years. This is my 4th vehicle from Orr and 2nd from Chris, the entire Orr team is always friendly and helpful!

  Madison Hoffman
a month ago
It was great! Little bit of a wait due to them being backed up with people but everyone is very polite!

  verna jones
a week ago
Walter went above and beyond to make sure I was happy. Orr of Dardanelle

  Philip Ross
4 weeks ago
Brought my Nissan Titan in for oil and filter change. It was a nice atmosphere to wait on the service being done on my truck.

  Charlene Hardester
6 months ago
The staff were super friendly and very knowledgeable. Tim was able to work me in and had my problem looked at and my car completed in a couple hours. I will be back for my oil changes too.

  Makayla King
8 months ago
Cary was absolutely AMAZING! He helped me get into a brand new car all on my own! he was extremely courteous and helpful! I ve never had a better experience than i did at Orr Russellville!

  Rebecca Cooper
5 months ago
Chris was very helpful and not pushy when I came in to test drive vehicles. He made the buying process easy.

  Donnie Barkhimer
8 months ago
Cary Reddell is an excellent salesman. He worked at building a relationship with us as people instead of customers. He did not push us to look at vehicles we didn't want to look at. He listened to our requests and helped put us in a vehicle that fit our needs

  Kelly Ballew
7 months ago
I'm from another state, and while in Russellville Arkansas, my transmission started giving me troubles. I was able to make it to the dealership, hoping for a quick resolution. The service department identified the the issue very quickly, but had to order the part. No fault to the service department, the part took over 2 weeks to arrive. Once the part arrived, my truck was repaired in 1 day and back on the road. Issues is now resolved and the truck is running great.

  Brizzette Rivera
9 months ago
Brett helped me out so much and in such a timely manner. As a first time buyer, being young and nervous, he made this process so easy. I seriously couldn t be more thankful. This was such an awesome experience. Thank you Brett and everyone else!

  Abby Barkhimer
8 months ago
Cary Reddel was very helpful in helping us get a better vehicle to suit our family s needs. He wasn t pushy and gave us the pros and cons of all vehicles we looked at.

  Kerri Mathis
10 months ago
I am well pleased with my experience with Orr. Cary was excellent. He was very courteous and patient and made my buying experience much easier. He went above and beyond with a constant smile on his face!

  Kelly Ballew
8 months ago
Had a little trouble with my Nissan Titan, an issue with the transmission... I'm here from out of town working, and I took my truck in to have them correct the problem. Unfortunately the part had to be ordered and that took a couple of weeks, but when the part arrived, my truck was taken in and repaired in one day!!! Great job guys, I really appreciate you taking care of me and my truck.

  Selena Vazquez
8 months ago
I recently had the pleasure of working with Brett at Orr Auto Mall during my car-buying journey, and the experience was nothing short of outstanding. From the moment I stepped onto the lot, Brett demonstrated an exceptional level of professionalism, knowledge, and customer service that left a lasting impression.

  ron robinson
2 years ago
Terrible customer service, was told to bring a vehicle in with a recall for inspection of damage by nissan consumer affairs and the dept service manager Darryl. Vehicle was undriveable and was towed to them. After being in their Nissan service dept for 2 weeks and was told by Randall that this is not Nissan we are ORR. They then had my car impounded and towed after saying you can take it to any other Nissan store but here because we are washing our hands of it. My vehicle s hood latch failed while being driven on interstate luckily didn t wreck.

  Patrick McCrary
8 months ago
Love this place so much. The people are awesome and super helpful. They don't try TOO hard to convince me to soend more than I want to. I'm here today buying my 3rd vehicle from them.Best part is the free Lifetime Power train warranty.

  Annette Ford
7 months ago
Cary was great to work with. Answered all my questions and very helpful. Leroy was also very helpful. I am a repeat customer. Highly recommend.