Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle housel
4 months ago
Super appreciative of the quickness of scheduling an appt and the level of service received. They got me in next day and was done within an hour. All the staff were friendly and knowledgeable and took great care of my vehicle. Thanks again! You guys rock.

  Wesley Sanders
a week ago
This is a great place to get work done or get a tires. Very nice workers who want that will help you.

  christopher mizell
a month ago
Such a fantastic experience to stop by for any maintenance or repairs! Definitely recommended Alec and Eduardo are great!

  Madison Griffith
3 months ago
Very friendly and fast with my oil change and tire rotation. Reasonable price as well

  Katelyn Carter
a year ago
Got my tires aligned like I needed, but very dissatisfied with their time efficiency. Our appointment was at 10:30, we showed up early and didn t get our car back until 12. Still had to wait for the alignment to get done after that. It s understandable that sometimes you get behind, but be courteous and let your customers not that information. And please don t schedule an appointment when you re behind or short staffed and cant get the service done at the time scheduled.

  Dillon Edwards
6 months ago
Took my car in for a alignment and had the absolute worst experience they told me my brand new ball joints and outer tire rods I put in were loose manger was very rude took it to another shop and they said everything was good and did the alignment no problem I won t be back.

  Stevie Dunkin
4 years ago
Went in to get my brakes checked a few days ago. They were very thorough and extremely friendly! Nicky ordered extra parts for us just in case, and we're glad she did, one of the new calipers ended up leaking so they had to replace it, but we didn't have to wait longer for parts. She also got our final price knocked down a few hundred dollars. Tyler was great, he explained everything well and made us feel very welcome. Overall a great experience!

  Ethan Taylor
2 years ago
My truck was overheating and after finding my coolant reservoir to be almost completely dry, I suspected a leak and took my truck to this Goodyear. They examined my truck to find no leak, but still filled my truck up with coolant - for free. They were very thorough and seemed intent on making sure everything was fine before sending me on my way. Overall, a very pleasant experience!

  Richard Read
4 years ago
We were finishing our trip home, and we were having tire problems. The crew at the tire shop were stacked up with a long list of people in front of me. They were able to get to my car earlier than anticipated and got us on the way quickly. I am really impressed with their compassion and work ethic.

  Mathias Shaibu
4 years ago
I went to this place for an oil change because my very good colleague at the office recommended it to me. First of all, I ve never really vented out any poor customer service experience I ve had in the past on any review page because, I understand very well that customer representatives may be in their opposite mood sometimes. However, the treatment I received from the lady on the morning shift today -11/13/2019 was very undeserving and particularly racist - not to mention that she actually told me NOT TO COME IN AGAIN. I know I m black and I understood her message clearly, but it s a corporate business unit and it shouldn t be like that. Everything she did in there this morning could have been avoided. Also, charged me an extra $10 for nothing.

  Juan Carlos
2 years ago
I had trouble with my break peddle and I thought I needed new break pads I come there. They just told me my floor mat too up that it made breaking hard. They said no charge. They were super sweet about it. Good people here!

  Taylor Crumley
a year ago
I ve been coming here for going on 5 years now & Nikki & the crew always treat me great. Great services, great prices, great people. Would recommend for all tire services & a good laugh. 10/10

  James Moore
3 years ago
Made an appointment online. Dropped my truck off at 11:00 a.m. for alignment and brake inspection. I called them 3 hours later and the lady was telling me my brakes were wore out on the front. I asked "did you align it" she said "my manager said we dont align lifted vehicles". No option online to even tell them what kind of vehicle you drive, besides the fact they saw me pull up and get out of my lifted truck. Why the hell did they not call me right away, instead of letting me call them 3 hours later. A total waste of my time, and i will not be back.

  David Cooke
11 months ago
Took my wife's car to get a flat patched. They told me that the tire could not be patched and that I needed to buy all new tires. The tires still had plenty of tread left. I ended up taking the car to another shop in town and they acted like it was no big deal to patch the tire.

  Kera Dukic
2 years ago
Great experience here! Made an appointment online and when I showed up, I received a friendly greeting at the door and information about what kind of oil my car actually needed. It wasn t as if they were just trying to sell me more, I had just made a mistake in my choice. Two of the workers (Colton and Eddie) came from a Mazda dealership and I was really impressed with their knowledge of Mazda vehicles and maintenance (I have a Mazda). Adam at the front desk was friendly, helpful, and both him and Colton let me go back and see the nail in my tire before we made a decision on what to do about it. Eric, Colton, Adam, and Eddie y all were great and made my Monday a good one! I feel good headed off to Michigan and will definitely be back to see y all in the future!

  Cassey Brazil
a year ago
Worst tire and auto place I ve ever been to in my life. The rudest customer service I ve ever experienced. Had me bring my vehicle in for an appointment to get tires aligned and then they forgot to make my appointment and said they could try to squeeze me in.

  Lori A
8 years ago
My husband and I got stuck on I-40 with a flat tire and no-good spare. Eric (Store Manager) stayed over an hour and a half past store hours while we got towed and he replaced our tire. We are so grateful and happy to travel through AR with such great resources and customer service. He had a great attitude and completely changed our trip from stranded all night to on our way!

  Matt Sims
2 months ago
They would not help a young college student with a flat tire.

  Katherine Tyson
7 years ago
Had quite a bit of repair work done to a vehicle's front brake system. Repair was finished within the day. The staff was very friendly and helpful. There was a misunderstanding about the cost of repairs. I was prepared to pay for what ended up being the total BEFORE tax. But when they saw my confusion at the different total they very graciously reduced the price to accommodate me. Will definitely be taking my business here in the future.

  Ginger Smith
5 years ago
We were pulling through on a camping trip and pulled in for a new camper tire just 20 min before closing. Tyler provided fabulous service and I was very thankful at the pride he took in his work. He could have just slapped the new tire on but he didn t. He hammered out the wheel that was bent and made sure everything was balanced properly. He then check all tire pressure on all my camper tires before we left. I was very thankful to have someone who cared about their job since the tires carry my family across the country! Thank you!!

  Kyoti V (Mud)
6 years ago
Went in for an alignment. They didn't get it straight at all. They said it was the best they could do (it would've still ate threw tires). And they still charged me full price. Had to find someone else to get it straight & they were able to get it spot on and for a lot cheaper than Goodyear.Not going back here. I'd give a 0 feedback if I could.

  Jake Hoy
8 years ago
I'm a 20 year old college student attending ATU. I've had a tire pressure light on for the past few months even though my tires were aired up properly. Since this shop was really close to campus I decided to give it a shot.Upon making an appointment and arriving, I was told that the sensor would cost "$67.95 for the sensor and $16-$17 for labor." After waiting an 30 minutes or so for them to replace the sensor, he told me that the $67 sensor couldn't work and had to do the $85 sensor instead. Also they charged 25 dollars for labor. They also forgot to mentioned that they would have to remove the steel weight that was on it and rebalance the tire. They charged $5.95 for the weight and $11 for labor. I understand they needed to, but I would've appreciated knowing ahead of time. Anyway... In total, all the parts cost $90.95 + $36 labor plus tax. I really don't like being lied to. If they would have been up front with me and said how much it would cost ahead of time, I wouldn't have cared as much. But being a broke college student, I'm not exactly made out of money.The service itself was great. Just from my experience, I was lied to.

  Zina Vanwey
5 months ago
It's a wonderful place to buy gifts for all

  Carolyn
4 years ago
Wow! First of all let me say, I'm a relatively "picky" consumer. On a very busy Memorial Day, this location fit me in immediately AND had the unusual tire size I needed in stock! I'll be honest. I called 4 places before. The other tire stores in town were either closed or needed a day or two to even get the tire in. Goodyear had two choices in my size! The store was clean and the staff couldn't have been friendlier or more helpful! They got me in and out in literally minutes!! Don't miss this location if you need their services!

  Karen Savage
6 years ago
We take all of our vehicles to Goodyear in Russellville for tire service. Eric and Tyler along with their Technicians take excellent care of us. This weekend we had a set of tires rotated and balanced. They took it in and completed the work quickly. The ride home was smooth and comfortable. We love how the Goodyear Assurance tires ride on our cars.

  Rebekah Heinen
5 years ago
Goodyear in Russellville truly treats their customers like family. They have helped me get the best price multiple times, have given me advice about car care and treat me with the upmost respect. You can definitely trust them to be courteous and do a great job!

  John Healey
5 years ago
We were traveling cross country and almost home when my low pressure warning alerted me that a tire was going low. I pulled in Goodyear and was greeted immediately. I was informed that if the tire could be repaired( a nail was in the the treads) that they would be happy to do that as soon as a technician became available. Within 1 hour my vehicle was pulled back in front of the store and I was called to the desk. I was informed that the repair was done and that there was NO CHARGE for doing it. I m not sure how a company survives by doing something for free for an out of town client however I only live 80 miles from their store. I need tires in my vehicle soon and I do business in Russellville occasionally. The chance that I won t buy my tires from them does not exist. I will schedule an appointment soon when I m back in town calling in customers and return the favor. I own a small company that relies 100% on customer service and recognize a company that exceeds expectation when I see it. I normally buy tires from 1 place locally that I ve done business with for 16 years on my company trucks but this time I m going to return to Goodyear in Russellville

  Lesa A
2 years ago
Nikki Parker and her Saturday crew immediately addressed our rotor issue. We were in route from Tulsa, OK to Hot Springs, AR when the recently replaced (not by Goodyear) rotor failed. Nikki and her crew explained the issue completely and even allowed us to safely see the issue on the vehicle. As this was a part failure and not workmanship, Nikki and team wrote a complete diagnostic report for our use. As this was an extremely dangerous situation had we continued, it was a relief to have such a professional and hospitable team ensuring our safety. Thank you Nikki and crew!!!

  Jacob Ennis
a year ago
Got a great deal, fast and friendly, they were knowledgeable and got me in and out quickly even though they were busy.

  Megan Solberg
2 years ago
Everyone is so nice there! I went in three separate times this week and they filled up my tires for free as well as patching one of them! Just all around great service!