Trotter Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kimberly Callahan
a month ago
DO NOT BUY FROM HERE WITHOUT DOING A LOT OF RESEARCH! My daughter bought a vehicle here less than 6 months ago and had a car accident. Needless to say even though she had full coverage insurance, they paid off all but $9,000 of it. She paid OVER $9,000 of what the vehicle was worth. She really liked the salesman and trusted him. Snake in the grass!

  Pranav Patkar
3 months ago
Very bad experience with this dealership. I was interested buying an electric vehicle they listed at a discounted price. I exchanged few emails with the internet sales rep. First of all he was not responsive. I was asking number of questions and he was responding only one of them then I had to ask again. It took more than 2 days to get the info I needed ( still few of the questions were unanswered.) Then another rep contacted me.My last pending question was if they are registered on IRS wesite as EV dealer, so that I can get the IRS rebate for EV. They kept on telling that there is no more discount, it is already discounted. When I showed them that there is discount from IRS, sent some articles and IRS links proving that, then they said if you want that discount, we will take off our discount and you will pay sticker price minus the IRS rebate. We cannot give both discounts. Why can't I have both?One is dealer discount, whereas the other was rebate from federal govt., not from dealer's pocket. Their dealership will be getting the price they listed it for, then why are they trying to get more if customer is eligible to get rebate from IRS? I did not ask to reduce a single penny from the price they listed.I tried to convince them sending all the information from official IRS website. But they kept repeating the same. Very rude and adamant representatives.Thankfully, I did not drive down and then discovered all these issues. I will stay away from this dealership. You should too! I wasted 3-4 days communicating and trying to convince them!

  Mary Davis
3 months ago
My husband and I recently traded for an f150. The customer service was excellent! Mr. Justin Cupp was very knowledgeable and patient answering every question and providing everything that was needed. From beginning to end the service was top notch! What a pleasure to do business with Mr Cupp and Trotter Ford of Pine Bluff, we will definitely return!

  Beverly Jane Brasen .
5 months ago
They did a good job running a diagnostic on our recently purchased vehicle and completing some of the work that needed done. However I was disappointed in their charging sometimes twice for basic items like sensors, or $300 each for tires, or what they charged for labor. It was a shock to have to spend almost $1000 for a brake job, to put 3 tire sensors in, and replace 2 panels. Pricing for these items at other repair facilities was much lower.

  Earlese LaFrance
3 years ago
Salesperson, A. J. and his Manager, Clay did their best to work an upside down deal with the Santander Sales Event preapproved voucher/coupon we received in the mail, but no deal could be made.Buying a vehicle in ARKANSAS has been problematic, and disappointing.I seldom write negative reviews but car sales should not be difficult.A.J. was excellent and extremely knowledgeable about his profession. Kind gentleman, I would DEFINITELY recommend his expertise.Earlese LaFrance

  Marquitta Terry
3 months ago
I purchased a 2020 Chevy Malibu December 2023 and in the 1st 6 months of having my new car it stayed in the shop 3 months and I still had to make all car payment and insurance. I've been through a lot 1st the throttle body needed to be replace.They've replaced my radio and the check engine light was always popping on and off and is still on today.I've never had so much trouble out of a vehicle in my life this car is barely 4 years old OMG and it's back in the shop again today and they're so ridiculous ridiculous talking about it may take up to two weeks because I feel like they don't want to go through the insurance and just steal the money out of my pocket that I don't have. I feel like all the problems started with Trotter Ford because they're responsible for selling me this car. They don't care about the customer they just want the money. Now it's January 8 2024 and Chevy at smarts who has done all the work on my car wants another 1600 dollars for a car that's a baby in my eyes. When I took the car back the first time they asked me where did I purchase my car and they put a Trotter Ford license plate in front of my car I'm lost in words like really smdh point in case how they treat a customer I'm just praying to God my Lord and Savior Jesus Christ to works out in my favor. Because, my grandma passed away yesterday and they Chevy insisted that I can drive car to Louisiana for her funeral but I refused. Because the check engine light is off and on. Because I don't have hundreds nor thousand of dollars to fix a new car that was barely 3 years old whenever I decided to purchase it.

  Matt Ripley
a year ago
I live 7 hours away and found a pre-owned Infiniti at Trotter Ford online. I worked sales associate Chris who answered all of my questions, worked the deal via text, and made the process super easy! When I arrived after driving all day, Chris and Zach had everything ready, the vehicle was cleaned up and they even provided me with a full tank of gas after the sale! I was in and out in 30 minutes. The whole team there was incredibly hospitable, honest, and accurately answered all my questions. I couldn t be more pleased with the car. More importantly, my wife loved it, so I got to be the hero! Next time I m hunting for a car, I hope I find it on a Trotter lot will gladly make that 7 hour drive to receive the quality of service and vehicles they provide! Thanks again for a great experience!!!

  BigRobbo
a year ago
They sold my son and I a $5,000 car for $13,000. Yeah they some crooks. Do your research people and don't be afraid to say "hell no" and walk away.

  Dathan Torres
5 years ago
Bought a 2018 F150. I couldn't be happier. I did months of research for what I needed before going in. That's how I knew I was given the best deal I could find anywhere. I still look to see if anybody can beat the price, nope. On top of that, Chris Casteel went way above and beyond being a salesman, even after the sale was done. I feel he genuinely cared for more than just simply selling a truck. He stayed late, he came to my work at my request to accommodate my schedule, and he even came in on his day off a week later. I honestly can't say enough about Trotter Ford and Mr. Casteel. I am one happy customer. Do yourself a favor, skip all the others, and go see Chris Casteel, employee of the year in my book. You won't be disappointed. I won't buy from anyone else.

  Alan Young
3 years ago
Love this place. Staff is well versed in the vehicles they sell.

  Nora Allbright
2 months ago
Excellent customer service, with a smile! Got me in & out in no time at all. Facility was clean, employees were attentive, friendly, and organized.

  Thomas Burns, PA
a year ago
Chris in the parts department is absolutely wonderful. Knows his stuff and very honest and forthright. Trotter you have a gem there! Will be my first place to shop!

  Antonyo Oliver
a year ago
If you get there and they have a full staff; there's no issues, but if you get there and they're short staffed they still work to get you out in a timely manner...depending what the issue is with you vehicle. I'm just speaking for the service area, but I heard the salesmen/women are good too.

  J HH
a year ago
Add 20-25% in "shop fees" to any quote! I was quoted $186 for a coolant flush, and made sure that included everything, "coolant and labor." Cost of coolant is only about $40, but since I needed it done fast, I went ahead. Fast forward to a $244 bill! Chase pointed out that the government needs their cut (twice), so I asked how much in taxes... 10%. That's only ~$20, NOT $58. They added $36 in "shop fees" to the price I was quoted. Same deal on a tire rotation. That is NOT okay. Won't be going back to Trotter Ford for vehicle servicing at those prices and deceptive quoting. There's other game in town.

  Summer Bird
6 years ago
Called the morning before to ask to make an appointment so I would not have to wait and was told to just come anytime before 7:00pm. Arrived at 5:40pm and entire department was closed, doors locked and lights out even though the sign clearly posted on the door said open till 7:00pm. Arrived the next morning at 7:45am and was the first customer of the day. Still took them over and hour just to change my oil. Ridiculously slow service. Was almost late to work because of it. Would not recommend anyone going there unless they have several hours of free time to waste in their waiting room. Not sure why they have "Quick" in their name. Other places usually talk less than 15 minutes for same service and have a better price point. Will not be going back. I could have googled how to change my own oil, gone to the store and done it myself in an hour. If you value your time, go somewhere else, anywhere else!

  Latauna Perkins
6 years ago
Excellent service! Fast and very accommodating. I called Trotter about getting recall repairs for my vehicle and was given an appointment that fit my schedule immediately. This was after being given the run around by the dealership in Monticello. They wouldn't even schedule me in to see if my vehicle was affected and needed repair. I took my car in to Trotter and was given a loaner car so that I could get to work that day. Repairs were completed at the end of the day with curb side service to boot! I am a very satisfied and relieved customer, especially after getting such poor service at the other dealership. Good service definitely makes a difference!

  David Koenig
3 years ago
We visited on Friday and came home with a 2019 Flex. Chris, Clayton, and Joe were all great people to work with!, courteous, polite, not high pressured, and hospitable. The buying process is not quick, so they were sensitive to that and made sure we were comfortable and safe. going to buy my next one from these guys too!

  Teri Hale
6 years ago
We had a great experience at Trotter, our salesman Justin was awesome and hard working, he tried all day to get us in the vehicle we wanted. Everyone was friendly and honest, it was like hanging out with old friends. Highly recommend them! Great service!

  Paul Humphries
4 years ago
Great service!! Quick Lane had me done in a very short time. Oil an filter changed, all fluids topped off. Tire pressures checked. Stopped in on my way through Pine Bluff and then back on I530. Perfect location. Keep up the good work and I will recommend you to anyone.

  Veronica Holly
5 years ago
My experience with Trotter was amazing everyone was so professional and nice to me! They made me feel like a valuable from the moment I emailed them to the day I walked through the door!! I will definitely recommend them to family, friends and coworkers!! Thanks again!!!

  Ball Ms.Scorpio Ball
5 years ago
CONS: I received horrible service from the Service Advisor (Sam) My car sat at this dealership for a month before they had done anything, and not to mention that they had the parts to my car just sitting there as well. When they were finally able to get to my car, (Sam) did not call to let me know that my car was ready to be picked up. She wasn't much help to be honest with you. I'm sure she was just sitting there with her feet kicked up on the desk like she was when I first came in about my car. She (Sam) was the main reason for my bad experience here. Had it been a more professional person I'd been working with, I would have given 5 stars. I felt like with me being a paying customer that I should have been treated with more respect than I had received. She needs better training on how to treat paying customers. I could say a lot more within the whole month of my car being here, but I think I have said enough.PROS: They did an awesome job on the car. It's running like a brand new car again.

  Sean O'Toole
5 years ago
I was impressed with the personal service I received. Juan Hill went above and beyond for me. I live 2 hours away from Pine Bluff and would make the trip again. Juan worked with me over email and cell phone for days to make the deal come together and what we discussed over the phone was exactly the deal when I got there, in fact they worked to make it even better. I would give Juan and others there 10 stars if Google would let me. Thanks again Juan!

  Jeff McDonald
7 years ago
I had a truly great experience. From my initial contact with Tommy Holland online to signing papers in the finance office this was the shortest and smoothest buying process I have ever seen. They did everything they could to ensure I got the best deal possible and went home happy with the vehicle I purchased. I am impressed with how Trotter Ford Lincoln operates and will be recommending to anyone I know that is in the market for a new vehicle.

  Nakeysha Price
4 years ago
Great customer service in the Quick Lane! I purchased new tires and received a complimentary car wash and vacuum. I will definitely return for an oil change soon. Thanks Mark for making this a great experience.

  jessie padgett
2 years ago
Rude uncaring sales people. Judgemental about people and they are not professional at all. If you are freaked out by spiders then don't step into or around their offices and waiting areas because the place doesn't look like it is cleaned or sprayed for spiders or other bugs. They don't even deserve one star. They make fun of people and how they look and if you have any concerns they don't care and just laugh and walk away. They need to be shut down and treated the way they treated us. All of the people that work there need better skills and manners. You all need to learn how to treat people with respect and treat them how you want to be treated. We only say how we feel and rate businesses and people that work there. You disrespected me so be happy with your self. I will not be sending any business your way. You rate a zero on our test scale.

  PAMELA Pankey
7 years ago
Had the works done on my 2012 Explorer, everyone one was friendly and the new building was very nice. Very pleased with work that was done. I had asked to have a couple of small things checked, that don't appear to have been done. I looked over the work sheet and saw no mention of them. I will return for another visit. Overall I like dealing with Trotter Ford.

  Holly McDonald
7 years ago
Trotter Ford was an excellent buying experience. My husband and I went up there one day and got him a vehicle. We returned 2 days later with mine. They were fantastic on both occasions.

  Linda Silvey
3 months ago
Justin is such a professional and a delight to work with

  Jim M.
4 years ago
Friendly, good people. Took a bit longer than expected but work was good. We been with them for decades and have been fine..went back June 2019 was informed of repair needed, quoted, gave go ahead and then was told could not complete the work. Was disappointing and s bit frustrated. Now have to look for someone that will repair. They could not even order the part and say when it would arrive. Not the same as other visits, did discount some of the labor though. Do not k ow where to get repair for this Ford sport Trac.

  Nettie Locke
5 years ago
Very courteous. Made the entire process easy. Have made previous purchases from Trotter Ford and I'm never dissappointed. I feel I can always count on buying a quality vehicle.Special thanks to Kim Davenport for his help and experience.