Quality Truck Repair Services, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bourne Sosa
a month ago
Bad experience. The job took all day. No test drive. Disrespected me and my supervisors by the owner and staff. They milk the clock and do not provide good service. Pieces were left loose, the owner wanted me and my supervisors to allow our truck to be test driven by one of their guys without me to accompany with all my personal belongings in the truck. Bad choice of decision making by the shop. As we were gonna run away without paying them, when they were milking the clock, and whole trailer in their yard we needed to drive off with. I got ganged up on by their crew. Should be inspected through the better business bureau the way they wanted to flex their muscle.

  Grover Nelson
3 months ago
I just dropped off the truck, parking lot is big enough found a spot easy, checked in was easy enough

  notorious jatt
4 months ago
best shop in the city, very honest and hard working people.

  With Nick
3 years ago
These guys came to the rescue when my AC went out in my truck. They were able to get to it instantly, too. The price was a shock, I couldn't believe how fair they were. They have a great crew here. Will recommend to anyone who needs great quality work done that won't break the bank.

  Kay Gale
2 years ago
When we scheduled my Freightliner to be repaired , Bill told us it would take a few days maybe a week. Took it in on June 26 to start work on Monday 6/28/21. At the end of the week Bill said it wasn't done yet. The next week Bill told us he forgot his mechanics were taking vacation before and after the 4th of July holiday and could not tell us when it would be ready. Two weeks and two days later it was finally ready at a cost of $6,561.85.When we picked it up, the oil filters that I had bought and had in the truck for them to use were still sitting there despite me telling Bill specifically to put the new oil filters on . They had marked the labor and filters cost on the bill. I spoke with Bill and he admitted they did not do the work( yet charged us for filters and labor).He gave us cash back for that amount. Bill told us that there was a leak in the head gasket and he was not able to do that repair. Bill recommended we talked it to United engines in Benton. They are a Detroit 60 certified repair shop. So glad Bill recommend them. They cleaned it thoroughly and told us there was no leak in the head gasket. They found that the oil pan gasket was leaking and replaced that. Bill at Quality Truck Repair had listed on our bill that they replaced the oil pan gasket.The oil level had not been touched as I had to add over a gallon of oil after Quality' s repairs.We had to pay United Engines to do the work that Quality Truck Repair had already charged us for but did not do. This was another day off work. When you are an owner operator , every day of work you lose really hits hard. Bill is a business man and should have known if he had mechanics off on vacation before he scheduled us for a three day repair that turned into almost two and a half weeks.Because we have caught these lies we now are not sure how much of the work listed as completed by Quality Truck Repair was actually done.We are now going to pay to get a mechanic to determine if all the parts they claim they installed are actually new.Quality Truck Repair really screwed us over. I have all records and receipts and history of phone calls to verify this complaint.Update:UPDATE, After Bill spoke with United Engines he realized our complaint was valid . He became very civil at that point and volunteered to refund a portion of money (over $500).There is no way to compensate for days off work or having to take it to another shop to get work done properly.

  ann tucker
3 years ago
On March 3 2021 we actually took the truck over to Kenworth who said they could look at it that night. When our driver arrived it became that morning, that morning it was not until this afternoon. We called Quality they said they could look at it . They found our issue , plus a few issues our shop had missed. He was in and out in a couple of hours.They are good people we appreciate them.Thanks guys! Jacob says thank you to he is the driverService: Electrical

  solarjinx
3 years ago
I've been taking my truck here for over a year now and Bill and his crew have been extremely knowledgable, professional, and helpful. I have never felt as though I'm being taken advantage of and it always feels like family when I walk in and talk with everyone behind the counter. I'm very grateful to have QTR as my repair shop. Takes a great deal of stress away from being a new owner-operator.

  p Butler
9 months ago
Manager and Staff treat you like you're their only customer!!! Top rate service in shop and on the road.

  Andrea Williams
5 years ago
Awesome professional work. Tells you what the problem is, the part worn out,or broken. Discussed issues, options, part prices. Is up front about time frame to complete work. We've used him for 10 years. Always done work they said. Clean shop. Knowledgeable of our Kenworth and Peterbilt.

  5 Star Services LLC
a year ago
They do quality work at a fair price. I highly recommend going and seeing Bill and the crew at Quality.

  Brandon Houk
a year ago
They have always done me right. No matter if it ended up being something more. They have always made it right. Good people. Yes they are very busy

  Cattus Ex Machina
3 years ago
They took the time needed to do quality repair work. They also tried their best to save me money by avoiding unnecessary work. I'm making another list of work for them to do the next time I'm home because they earned my trust.

  Glenn Gourdon
2 years ago
This company is amazing!! If you are around there and have trouble, definitely call these guys! More than willing to help and accommodate.

  Adnan Naseer
3 years ago
Worst place to get your truck fixed. It s better to pay even 2-3 thousand for tow truck than getting your truck fixed here. They took 5 days to change 4 fuel injectors and charged $8000 . And still truck is not fixed, called and they said take it to dealership

  Johnathan Foster
2 years ago
As name implies. Quality repair work. Very satisfied with work I had done to my big truck. Well be back . Ask for MR bill

  Jeffrey Phillips
a year ago
Was going to take a week to look for a coolant leak, went to MHC and put me right in the shop and repaired within 3 hrs.

  Ron Harnjr
6 years ago
They did a great job on my truck told me the price up front and did the work in a timely manner the shop is very clean and very personal great guys...Thanks for the good job

  Robert Bergstrom
4 years ago
Great place. Get job done the first time. They go over the best way to fix your truck. Bill, and the rest of management and employees are very helpful. Highly recommended

  Lyle's Co
6 years ago
Have used them many times over the years. I am very happy with their service. Fast and reasonably priced.

  Nickosuavay
5 years ago
Mobile repair truck drivers are reckless drivers who act like theyre emergency vehicles. Theyll go 85 to cut you off then slam on their breaks to catch an exit. Dont care if the owner doesnt see this. He'll find out the hard way when one of his drivers gets a family killed for an extra $100 of service fees. If you drive down 40 or 440 look out for their drivers. You will either rear end them or theyll push you off the road. If I get dashcam video of it I will happily send it to ARDOT so they can write them a few $500 citations.

  Ali Jasim
4 years ago
i have been here few times already they been amazing to me always take care of the truck fix it right in time as well i always come here for my repairs if am near little rock

  Clear Creek Farm
6 years ago
They was quick on the call but way over priced 60 mile round trip and 10 gals of fuel $465. And on top of that only take cash. What a racket.

  Julie Killips
3 years ago
Super fast and very nice! So happy we get to use your servi ces in the Little Rock area.

  WOOHOO FROM TEXAS HARRIS
4 years ago
Real nice employees. Great quick service. Did real good job on that bumper.

  Rickey Carson
3 years ago
Service is great bill the owner and all the guys are very friendly to work with . Great service

  Dark Knight Transportation LLC
3 years ago
Very fast on my DOT certification. Got me in and out to get my back to work on time.

  Bobby Harper
6 years ago
Great guys to deal with, after a repair they took the time to explain what to do if I ever had that happen again. The repair was my fault.

  Kevin Vahle
6 years ago
Great people an they do good work at a fair price.

  Johnny Hupf
9 years ago
They did a roadside call, turned into had to be done at shop. Lied to twice about finish time, and then less than 1000 miles later the truck breaks down due to bad work.

  Martin Ortiz
5 years ago
Great service and fast too. You can visit and still be helped without an appointment .