Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Hannah Culp
a month ago
We totally lucked out when I got in a wreck close to their shop and the tow company recommended them. Steve was absolutely amazing and got my car fixed so quickly in communicated with me the whole entire time. I couldn t have asked for a better experience, and will not take my car anywhere else but there.
Jonathan Born
3 months ago
Steve and his team took care of a complete brake job on our Toyota Sienna quickly and for a great price. I ve been very satisfied with every visit to Total Automotive.
Paul Boyd
4 weeks ago
Trustworthy And Dependable. Repaired my 2015 Ram 1500 engine perfectly. They stand behind their work! Top Notch!
Jeff Willis
a month ago
We have SIX used cars and ALWAYS go to Total Automotive! Steve has taken great care of us over the years - don't trust anyone else!
David Cole
a week ago
Got in fast. They did good work and were honest about what was wrong and up front with pricing.
Stan Gover
3 weeks ago
Total automotive is one of the last mechanics around that you can totally trust. Steve has never done me wrong. Good prices, timely service, and quality work. I've never had a complaint and will always take my vehicles here
Steven Souers
8 months ago
2018 Ford F150 5.0A work friend referenced me here for a intake lifter and roller rocker failure. Excellent service, excellent timing and excellent professionalism. Total cost was within reason and my truck now runs better then when It was originally bought. Thank you fellas.Will return if any other mechanical issues arise.Services: Auto engine diagnostic, Engine repair, Auto maintenance
fabian araiza
2 years ago
Excellent service, very professional and friendly. They solved a problem no other shop has been able too in the last 7 years. The repairs I needed weren t cheap, but they were reasonably priced and highly recommended to me with great results on my car s performance. I will be using this shop in the future and highly recommend them. Being able to trust that a shop isn t out to rip you off is huge to me and I m sure most others.
Ashley Bushey
2 years ago
I could not recommend Total Automotive/ Steve more. I did not want to go to a big dealership and asked around at work where to go and everyone said Total Automotive. Steve was wonderful to work with and did not take me for a ride. He has been beyond honest on what my car needs and has not been pressuring on what needs to be done/ fixed. His prices are always fair and less than dealerships. I cannot recommend them more.Services: Tires, General repairs & maintenance, Auto engine diagnostic
Kristopher Kellim
8 months ago
Steve really is the best around we have had to make several repairs on multiple vehicles and he has always went out of his way to take care of us and save us money and time.. we really appreciate you guys!
Cristina Rosenthal
4 years ago
A little over a month ago I had them completely check out my car as I was expecting to make two very long road trips, I asked them to fix everything that needed it. They gave my car back after a couple minor inexpensive repairs. A couple weeks ago I began having issues with a very loud sound coming from my rear brakes. I took my car back in and they replaced the rear brakes and rotors free of charge and stated if it hadn't been missed the first time around the problem would not have gotten to that point. I have always had wonderful experiences with Total Automotive and today they definitely made me a customer for life. Honest, hard working, friendly, and reliable. Thank you Total Automotive!!!
Austin Phillips
7 years ago
Total Automotive has been fantastic. They are responsive, professional, polite, and informative. Their prices are better than the competition, but the quality of work is just as high or higher and honestly are MUCH nicer to deal with than any other repair shop I have used in the past. You can trust them to tell you what really needs repair and what can wait. I would not hesitate to recommend these guys to family or friends!
Mason Neil
3 years ago
The owner is one of the most classy and nice people I've ever met. Shows that he cares deeply about your vehicle, and wants to solve the problems you bring to him just so you can stop stressing about it. Takes the time to explain everything and makes sure you understand completely what's going on. His pricing is more than fair. As long as this place is open, they will be getting my family's business on all of our vehicles.
eun jee kim
6 months ago
they were so quick and helpful! literally got my car done in a day
Jim Hosp
7 years ago
Absolutely the BEST repair shop in NW Arkansas. Great service, very fair pricing, I did not have to go back to get the original problem fixed again like other places I've taken my car to. I called, got in quickly, car was fixed correctly and people are very nice. I've sent friends there and they feel the same way. A+++EXCELLENT.
Trey Holt
2 years ago
Great to work with. Very knowledgeable and fair. Took my truck in. They discovered the issue and did the research to find out it was covered by my warranty. They let me know that I needed it to be repaired at the dealership. They didn't even charge me! Great customer service
One Hour A/C & Heating
7 years ago
I've lived in this area over 50 years and have gone through a few mechanics. This company is extremely honest, thorough and professional. Their rates are very reasonable and turn around is very quick. They will treat your vehicle like they were putting their own family behind the wheel. You can't get better than this shop. I wish I could give more stars!!!!
Kristie Anderson
5 years ago
I can t say enough good things about Total Automotive in Lowell. We have taken my son s mustang in several times and they always take excellent care of us. They have earned our loyal business! If you are looking for an honest, thorough mechanic this is the place to go. Steve and his crew will take care of you.
James Skinner
5 years ago
Absolutely had a horrible experience with their customer service as I had a 17 day wait to get my car back. No apologies or even a good explanation of why it took so long. Not a good place to take your vehicle especially if you're getting a big job done on it. I would not recommend this place at all as I can't trust those running the place to do a job in a set amount or time. I do not trust them to be as good as they advertise themselves to be, and I have been a lot of different shops that have been much better. Do yourself a favor and find another shop than this horrible place.
Pat Sutton
5 years ago
We have taken two different vehicles in with potentially extensive/expensive repairs being needed and in both cases was advised that they were minor issues which were repaired completely and inexpensively. Great shop run by great honest people. Can't recommend them highly enough.
Scott Ellis (MrSREllis)
a year ago
200 mi from home and my water pump starts raining coolant from the timing belt cover. He came through promptly with a reasonable quote that he stood behind. Push that UP!
Elizabeth Gregory
5 years ago
Had a negative experience a few weeks ago, although I've used this place before with no issues. However when I found 2 stripped lug nuts less than a week after they did a tire rotation, and they didn't replace or reimburse the damage, I don't think I'll go back again. I left a voicemail for the manager explaining the issue and never heard back.
David David
2 years ago
My wife and I have always taken our vehicles to total auto. We have found them to be honest sincere and will treat you with respect the same way they treat me and the wife we pretty much the man that type of service whenever we have our car fixed somewhere and Total Auto has never let us down.
Jessica W
5 years ago
Honesty. The number one selling point of a good mechanic. Steve and crew are certified do-you-right mechanics that stand by their work with market fair prices as well. Major car repair is not a service anyone wants, but these guys make it far less painful.
L A
5 years ago
I dont normally write reviews, and usually not bad ones. We had a very bad experience with this shop. The kind you hear about from other people, where a mechanic takes advantage of a person for being a woman, that kind of bad.Man at front desk was rude when we first came in. I felt some alarm bells go off then, but thought I d give em benefit of the doubt. When we took our car in there was no engine light on or oil light on, but when it came out there sure was. Guy said we had no oil in our engine and that we needed a new engine.Our car is now totaled. Thanks Total Automotive... I will be sure to warn everyone I know not to use you.
Jacob Prince
2 years ago
Took my car in for a brake job this week, Steve and his staff were extremely professional, very reasonably priced and with a quick turnaround time. Highly recommended.Service: BrakesService: Brakes
Michael Smith
6 years ago
I have taken a couple cars here several times. The people are always nice, and prices are very reasonable. They replaced my water pump and timing belt for over a thousand dollars less than other estimates I got. Could not be more pleased with their service.
Jared Edwards
4 years ago
This is a great place to have work done on your car. They got us towed in, found the problem and got it fixed up at a very reasonable price and it didn't take forever. Great customer service!
Robby Belote
5 years ago
Took in my 2014 Chevy Equinox to them today. First time trying them and was doing a second opinion. All of the same issues from the other business matched up; however, the quoted price for repairs was less than double. Saved money and found a business that I can trust locally.
Danny Phillips
3 years ago
This Auto experience was extremely enlightening because these mechanics/Technician found problems that I supposedly had fixed from other mechanics. They not only refixed my problem, but pointed me to other institutions to help fix future problems I might have. GREAT Worker and I'm very pleased.