Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ajay Mutyala
11 months ago
Short version: Walmart auto is good but this location Walmart auto care staff is horrible and lazy. If you can avoid this location and go to another please do so and save yourself some time.Long version : Walmart auto has great deals with good pricing. But this location Walmart in maumelle is the worst for customer service. I went there to get three tires replaced on my car and I was made aware there was going to be a delay of three hours which I gladly accepted and waited for three hours. 3pm gave the car to the associate and got a message that the car had been checked in for service. By 6 pm I got back after three hours and still the car was parked outside. We sat there for another 30 minutes when the associate that checked us walked past us and brings a big ladder to get the tires from the top rack. He dropped the tires from about 15-20 feet from the top rack straight on the floor. I. Not a tire expert but I would think that is not good for a budget tire. By this time it's already 5:45. Since I knew it was going to take longer so we went shopping in Walmart and came back at 6:20 right when we received a message saying the service is complete and the vehicle is ready. When we got back the vehicle was still not ready and the manager and the associate were standing next to the car and chatting around. I pressed the button to request an assignment and no response several times. After 10 more minutes I got another message saying the vehicle was checked-in to service again. When I asked the manager if there was an issue and the manager replied she is not sure she thinks they messed up the billing and only charged me for two tires so the associate may be working on fixing that. By 6:40 I received another message saying the vehicle is ready again. The associate got us the keys and made us pay the 555 dollars for three tires and installation. All together it took 4 hours to get brand new tires installed on a car. In the mean time they sent back Several customers saying they did not take new customers after 3 pm. No one to answer at the auto center main desk. The manager is a joke and all she did was roam around and chat with their friends. Overall the employees at their auto center have no proper supervision and also do not care about the customers. I wish Walmart has some sort of feedback system for the auto service department with the associate name and manager.

  Jamie Carter
5 months ago
I won t go back. I had an appt to get tires put on. Drove from 45 min to the M melle location and luckily I got there 5 min early, only to find out the automotive department was CLOSED for the day!!!! Their system was down so they just.. CLOSED without warning!!! NO ONE called me to tell me!??! THEN I stood in line at customer service to spk to a manager, which accomplished nothing- THEN I had to call 2 different corporate numbers to get the refund- and so far (3 hrs later) still haven t received all of my money back- still owe me like $100!

  Keira Eerenberg
5 months ago
Hours listed the closing time to be 7 pm. Got to the counter at 5:45 and waited 15 minutes for someone to finally show up. I asked if there was time to have 2 tires replaced and was told they were closed due to one tech on duty. One tech on duty with ZERO cars in any of the bays! Attempted to reach out to management multiple times and there was no answer for ANY department. Not even the operator.

  Felicia Bock
5 months ago
I will never go back. After 4 and 1/2 hours with my car I called and was placed on hold until I gave up. I went back to check on it personally after 5 hours just to learn that they had forgotten it was there. I was originally told it would take 2 to 2 and 1/2 hours. Tried to avoid me and act like it was no big deal when I arrived. I just asked for my keys back.

  Mike Campbell
6 months ago
Didn't have my tire after I showed up for appointment. They upgraded my tire without upcharge. Customer service could be a bit more friendly but hey it's their job, not a hangout

  David
2 months ago
Thank you guys for all you have done you were all great and timely. I recommend anyone to go here.. Great service.

  Taneshia Brown
6 months ago
Terrible auto service. I scheduled an appointment for an oil change and they were short in techs. I been there five different times prior to. The staff doesn t communicate effectively. What happened to excellent customer service!Service: Oil changeService: Oil change

  Josh Sharp
2 years ago
I paid over $500 for a set of new tires before a 1400 mile trip. Took 2.5 hours to get them with two techs working and only a single car in the oil change bay.Car gets done, I get on the interstate, feels good until 70 when they start to shimmy a bit. I chalk it up to break in that ll go away soon, either way, I don t have time to stop and question it.Come to find out, they set the 51 psi tires at 33 psi, and the vibration never went away, because there isn t a single wheel weight on any of the 4 tires.Never again. I paid for services I did not get. So much for lifetime rotation and balance, these people can t even inflate properly, and they don t bother with balancing at all.I m not sure how any of these people still have jobs, guess I should ve paid attention to the reviews!

  Bossman Shane
3 years ago
I asked the lady at the desk if I would have enough time to come up there she said yes they are open til 6pm. I get there 10 minutes after I call her which is 5:15pm and was the most rude person I ve ever had to deal with at this location. After telling me to go ahead and come up there with a bubble in my tire by the way, she refuses to change my tire. If she was at least nice about it I wouldn t have been so angry but she was very rude will not be coming back to this location ever.

  Bilal U.
11 months ago
I came here to install tires but not really happy and not satisfied how they treated. They don t seem to be interested in helping.So, If you can find different place, do that before you go this place for tire care.

  Paul Roop
4 years ago
If there was an option it would be no stars. Brought car in an and dropped it off to have 4 new tires put on. That was at 4pm. Waited for a call that never came. Called 7:30 am next day and they said yes the car is ready. I asked when it was done and she said last night. She said ohhh I guess they should have called. Now it is 915 am and I arrived at the counter at 8:55am. The lady does not know how to ring up the sale to check me out. No one else here and she cannot find her manager. Don t waste your Tim on this place. Huge disappointment.

  James Skinner Jr
2 years ago
5.30.2021. Checked out the hours on the website which say open at 7:00 am. Arrived to have the manager tell me they do not open till 8:00 am. I shopped came back at 8:00 manager helped person ahead of me then left the area I stood at the counter for 27 minutes while the worker tried to enter an order. He did not speak or acknowledge my presence. Very Poor leadership from Manager down. Would not recommend nor will I return to this location again

  Aaliyah Brown
5 years ago
I didn't even want to give one star!!!!!!!! For starters I don't think the manager exists(I believe his name is Curtis). Service is extremely slow! I honestly believe that there is ONE technician working and ONE guy working the counter! I don't blame the workers I blame management for poor staffing! I've heard several horror stories about this place, but I decided to give this place a another chance because they were close and convenient. One of my friends have had their keys lost while being serviced. How does that happen? I again blame management! I honestly believe he needs to be replaced! This place used to be awesome..

  Mae B. Wilder
8 years ago
Waited 2.5 hours for them to call and tell me they couldn't change my oil because they didn't have the part needed. Said they would be sure to get it over the weekend and next time this wouldn't be a problem. Obviously I avoided them after this. 6 months later I came back here for a pre-trip oil change in a pinch. Asked them beforehand if they had the part needed, and they told me they wouldn't know until they got to my car and they probably had it if they said they would have it last time (basically they just didn't want to look and see if they had it). 2 hours later - exact same call. I will never waste $ at this auto center again. Nope.

  Amber Renee
14 years ago
A little on the slow side. I was promised it would take an hour to rotate and balance my tires. After waiting an hour, my car still was not even in the service bay. It took 2 1/2 hours to get my tires rotated and balanced. The associates were friendly throughout the process and treated me with respect. I would return to this location.

  Brian Styers
4 years ago
not the friendliest of places. L@#$, the manager in charge, was not helpful nor interested in selling tires. I returned the next day and there was no L$#@ so i had no problems. low prices or not tho, the whole idea of an employee having to push a button to allow me to leave was too uncomfortable for me. I can live just fine without ever having to step foot in another store. -1

  Allison Dugger
5 years ago
I ve been trying to get my tire patched for a week. They keep refilling the tire with air every two days because they tell me it will take 3 hours to patch it. Okay I rarely have 3 hours to spare during the day, and when I tried to get it done after work they turned me away a little over an hour before time to close, saying they already had more than enough work for the rest of the day. Ridiculous for such a simple task!

  Ammoria Daniels
5 years ago
Check In at 9:45 am for 1 tire repair it s 1:52 and car still not pulled in bay for service! The worst service ever!!! I do not recommend ANYONE stopping here for car care! They have no organization and the employees handling the car center cannot multi-task. No manager overseeing the hideous service present all morning/afternoon!!!!!Update time is 2:28 car pulled to back finally... wait continues..... IUpdate car released at 3:01 with a discount of $12

  Charles Stutts
2 years ago
It never ceases to amaze me how awesome the employees are in this division. Kind, friendly, professional, I could go on and on. They do great work as well. Every service provided is a great value for the cost and I am really glad they are open again after the Covid temporary shutdown.Service: Oil changeService: Oil change

  Sherri Fretz
4 years ago
Great service, bent over backwards to accommodate my vehicles need. Didn't have all of them in stock at the time, but searched online and found them so I could order them and have them shipped to their shop! The young man, Stacy and the young lady inside working with him at that time were both over the top in their assistance and kindness! I'll be a loyal customer for sure! Thanks you two!

  Jeffery Cox
6 years ago
Went in for a slow leak in one of my tires and the crew had it fixed in about 30 minutes. I drove straight back to the office and parked it there the remainder of the day. When I went to leave the tire was as flat as a pancake, needless to say I was furious. I called and explained the situation and the supervisor AND assistant service manager came out to my place, removed the tire, took it back to the shop, fixed it, brought it back and put it back on my vehicle. I was fully expecting this situation to be a total train wreck of arguing, he said/she said and them blaming me, ultimately ending with Walmart service saying nothing was there fault. Couldn't have been further from what happened! They apologized for the inconvenience and took care of the problem without hesitation. FANTASTIC customer service!!! A+ GentlemenJeff CMaumelle, AR

  Charles Hester
4 years ago
I love this Wal-Mart. Today I came to get an oil change and the guy told me it'd be about an hour half. I come back three and half hours later and the guy tells me it's going to be another 30mins. FOUR HOURS FOR AN OIL CHANGE. I talk to the manger on duty and he said his best tech is on it and it'd be another 30mins they are just now changing out the driver side head light bulb.

  Nate Townsend
5 years ago
At 8 am, the attendents are telling customer, it's 2 hrs for an oil change. There's 1 guy waiting. It takes me less than 20 minutes to change my oil. Hit oil trains fast. Take off oil filter, put new one one. Pour New oil in.

  Christoph
a year ago
Walmart might as well remove all phone numbers from this location. You can call all day everyday and let it ring for hours. No one will answer the phone.

  SHARON PHILLIPS
2 years ago
Per Gatlin Empire LLCGreat experience and awesome customer service on May 21, 2021.Always go above and beyond. My only go-to for my car services/needs.I highly recommend for any car servicing of your vehicle.

  Kimberly Morriss
5 years ago
I waited 2.5 hours to get my oil changed. I know it s first come first serve, but terrible service at this location. My vehicle sat in the bay for 45 minutes with the hood up before anyone looked at it, & the second time I asked for an update, they said that it was going to be another 20 mins to change the oil, & then another period of time to attend to tire issues. I ll spend double the amount to go to Express Care down the street for a 10 minute oil change.

  Marvin Miller
6 years ago
The worst customer service ever. I'm sure they open up at 7 a.m. so I bring my truck in at 9:30 a.m. and they haven't even opened up. The guy that works back there tells me to leave my key and I'll be 1st when they open at 10. After I finished shopping I go back to see if my truck is almost finished and come to find out not only have they not started on my truck but now I'm 10th in line. With all this being said I recommend you choose any other place than Wal-Mart to get anything done to your vehicle. Zero stars

  Deidra Lawson
5 years ago
Worst experience ever at this Walmart. Was told by Percy that my roadhazard warranty would not be honored! He told me that I would have to have a blowout before I could get my tire prorated. Told him I would take my business elsewhere. Went to another Walmart and got 42 dollars off my tire purchase with no issues, because of the low tread. Never to the Walmart automotive in Maumelle/NLR. You will regret it.

  J Anderson
a year ago
Arrived at 7am when they opened and was the second customer. Took over 2 hours to change 3 tires. They couldn't get the fourth tire off. Said one of the lug nuts was too tight.

  Stephanie Williams
3 years ago
Horrible customer service. Today I stood at the counter pushed the customer service 3 times. Waited while listening to two employees discuss their manger. Left without getting any assistance!! Don't waste your time or money at this location!!!