Thrifty Car Rental

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brent Beaulieu
9 months ago
Rental went OK; however, afterwards I had an issue with my bill that I needed help with. That is when I learned their only customer service option is chat via Facebook or Twitter. The responses were slow and intermittent. They ended up denying my refund request for collision coverage that I accidentally paid for twice (once via Travelocity & again with Thrifty). Even that was communicated via chat with no option for another way of communicating. I get automation, but at some point a conversation should be allowed for if needed. Thrifty just dropped several notches in my book as I see this as a way of deflecting issues and hiding behind a chat function.

  Katrina Sullivan
4 years ago
Like most of the reviews left prior to mine, if I could leave zero stars I would. I can confirm the many other reviews the customer service is horrible for thrifty and dollar rental.I was asked if I had a reservation and I asked for ID. I said yes and gave my idea. She said sign the pad, I did. I received by receipt after returning the car, I had to rush to my flight and was shocked discover I was charged the daily insurance rate, that I declined on my reservation. I called customer service and was told I signed for it. I did not and the counter person DID NOT ask if I wanted to upgrade. I was given an email to file my complaint. I have heard nothing from them after emailing twice. Rent from another company that is NOT trying to scam you out of money!I will be renting more cars this year and will not be renting from you or any of your affiliates.

  Hope Johnson
4 years ago
I had never used Thrifty before and never will again. I only rented from that location because my normal rental company (National) was out of vehicles for the size and price that I was looking for at that time which was the end of January 2020. I frequently travel through tolls and I am always charged for the price of the tolls only. When using Thrifty, they don't tell you that you will pay an administration fee of $15.00 for every toll that you use. I have a toll that cost $.56 and they tacked on a $15.00 fee. When they were done I had over $250.00 worth of tolls when in fact I only had $25.00 in total tolls for the whole rental. The actual bill came to $114.87 since they stated that they applied a discount before sending me the final bill and automatically using my debit card to deduct it without my say so. My whole price for the rental was only $75.00. When they were done I paid $190.00. I could have gone with my normal rental company and gotten a luxury vehicle for that price.This is quite simply price gauging and I will never, ever use Thrifty again. Stay away from this company. You will undoubtedly get ripped off.

  Jerry Norman
5 years ago
I wish I could give 0 stars. Terrible customer service. Rude employees at least there was at 11:15pm on December 18th 2018...If you are going to have a two photo ID requirement then that is something you should let people know in an email when booking as things you need to pick up a car. Buried in the terms of service is not the only place it should be. A lot of people don't carry or have two photo ids. This is not something we should find out when we arrive at the airport, especially at 11:15 at night.Do not use Thrifty car rental. Terrible service!

  J.T. Fortner
3 years ago
Waited 20min to speak with someone because all the employees where standing in the back and wouldn't acknowledge us.Finally the came out to help us and after we paid we still have to wait on the can because it wasn't cleaned .Looked into an upgrade I was yold that wasn't happening.Very unprofessional I will never use thrifty rental car again.Wish I coule give negative stars.

  David Saber
7 years ago
It's unfortunate I can't give less than one star. I travel for work, rented from many places. This is the absolute worst rental facility I've ever been to. Worst customer service at the desk. Treated like a burden. Don't spend the extra money for the bigger car either, because they'll tell you an Altima, Corolla and kia Rio are all the same class. Right. It's cheap for a reason. Never again. Highly suggest firing all of your current employees and starting from scratch. Believe the other reviews. This place is garbage.

  Marcus Miller
5 years ago
Very slow service and low class rental company... I rented a car there and the women behind the desk just sat there and discussed their personal preferences on beverages and the back pain they were having while I waited. Once I was assigned a car I went out and it had a flat tire. I tried to find someone to assist me but no one was around. I had to go back in and get inline again to get my second vehicle.The employees did not appear to care about customer service! I would not rent from them again!

  Busy Bee
4 years ago
Don t rent a car from here. I chose the refuel option, used half a tank of gas and they charged me $47 as if I used a full tank. On a VW Jetta? They didn t mention how the refueling process worked and that was a sneaky and greedy thing to do. Never using them again and I ll trash their name anytime my family and friends need a rental car.

  Sarah Meaders
3 years ago
Several people arrived to this airport at 1845 only to discover that their reservations for 1900 were not going to be honored, since the counter closed at 1800! On a Friday evening! I even called from Chicago at 1300 just to make sure all would be well in the event my flight was delayed. I was reassured the counter was open until 2300 and the agent even sent a message to the counter that I was due to arrive at approximately 1900. Customer service line was no help whatsoever, only kept transferring us to different people to tell us the counter was open and then, just kidding, it is closed. I will NEVER attempt to give my business to Thrifty ever again.

  Josh Cunningham
4 years ago
I've waited a month and have yet to receive my deposit back into my account. Needless to say it'll be the last time I use Thriftys services. I'd love to get my $200 dollars back but at this point I guess they're keeping it to cover their financial losses for the year. Called customer service five times over the last month and every time they gave me different answer as to when I'd get it back. Ridiculous. Unacceptable.

  Stacy Palmer
7 years ago
The front desk staff was rude. They refused to give me a car that was prepaid for stating no cars were available for same day reservations. Then I was told I could receive a car if I paid an additional $30 per/day. So was there a car available or not? I tried to call the manager about the situation. A week has gone by with no response from her. Book anywhere other than there.

  Mike Miller
6 years ago
My last rental from Thrifty in Little Rock!!I have been renting from Thrifty in Little Rock airport for years and the service has steadily gotten worse. My last rental at the end of July was the last straw. All taff were rude, didn't care about me /their job and not at all helpful. Why do they hire people that hate their job and want customers to have a terrible experience? Where is management?Transfer this location back to an independent owner/operator and I might return. Look elsewhere for your rental car. You will be much happier.

  Beth Cassidy
9 months ago
Wednesday. 1:00 pm. The desk is closed. Rerouted to Hertz. Wait is horrendous. Silver lining the line at zBudget is longer.

  Emkayoo
a week ago
Great car and good service.

  D J
4 years ago
I had a delayed flight and arrived 30 minutes after 11pm. I had called ahead and they ASSURED me they would wait so that I could get my car. They did not. Had to pay 3 times the rate I booked at from another service. Very disappointed.

  Bethany Flores
5 years ago
We rented a car for a week, 2018 Altima, it s nice. Smooth sailing our entire trip. Better prices and staff than enterprise! We ll definitely use them in the future!

  DJ Supreme -
5 years ago
The worst customer service in the US. The lady was so rude she left us hanging on the counter for30 minutes to change our car. Their cars are unsafe you might get in accident they don t care about your life they car about your money

  Travis Gibbs
4 years ago
Very poor customer service.Calling for a reservation means nothing, they will have you wait in the terminal despite confirmation of a vehicle.Help desk has no idea what customer service is, they will sit around chatting with each other while customers wait for help at the counter.

  angel gorrin
5 years ago
Scam don't rent here - they are lazy and don't do their job. I selected the pre fuel and when I arrived they told me I didn't they charged me $90 instead of looking into. Horrible customer service, learned my lesson.

  Martin Richards
2 years ago
STAY AWAY!!! Worst car rental service ever!!! Went from renting a a car for $136 to paying $903! I ll never do business with them again! I advise everyone STAY AWAY!!!

  Lauren Bordeaux
6 years ago
No stars would still be too good for this place! Do yourself a favor and just pay a little extra and use enterprise! These people are rude in the Little Rock Aieport location and are even worse thru their 'customer service' number!!! Worst rental car place I have ever had experience with!!!

  Matthew Twilley
3 years ago
Terrible. Did a poor job of honouring reservations, also claimed there are no cars available when there are 17 vehicles parked outside in thrifty spots. Hours posted were inaccurate. Real bad.

  Emily Campbell
4 years ago
I would give them zero stars if I could. HORRIBLE customer service. I will NEVER go threw them again. And management needs to step up and hire better employees!!!!! Worst experience of my life. So unprofessional rude and ghetto!

  Tatianna Ferron
5 years ago
They have HORRIBLE service. Nobody is will to try and help you! They re customer service department sucks!!!!! You can barely understand the employees and they make things so much harder than they should be! Do not rent through thrifty EVER!!!!! They ll let you down every time.

  Sienna Reed
a year ago
Absolutely horrible, service was terrible. Nobody knew what they were doing. We waited for an hour or two for a car. Never came.

  David Schrader
8 years ago
Absolutely horrible front desk staff!! I was third in line and It took 35 minutes to get my reserved car. When I got to the desk, I felt that I was just another inconvenience to her. Extremely lazy and rude!

  Roy Harmon
5 years ago
Wonderful experience. Great price, better car!

  Amber Crews
4 years ago
Awful company with snotty employees. Not to mention the fact that they hold $200 from your debit card and it won't be refunded back to your account for up to 10 days...those terms weren't given to me up front and apparently hidden in the terms. Will never return here!

  Fernando Garcia
7 years ago
Great experience because:1) Easy to pick up and find.2) easy to return3) car was clean and functioned well

  Julie Drake
7 years ago
Great employees and easy rental only problem I'm having now is all of a sudden it says my credit isn't good..