Service King Collision North Little Rock (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larry Bryan
3 weeks ago
Went in to get an estimate was told it would be ready in 48 hours. One week later called and requested the estimate was told the next day. One week later still no estimate. They may do good body work I wouldn t know. but their customer service is nonexistent.

  Kimber Decor
5 months ago
I hate I didn't read the reviews prior to having my vehicle brought here. Poor service overall, lack of communication , poor customer service , dishonest, disrespectful and not one apology from this location in reference to how inconvenienced I am without a vehicle. I have never experienced a wrecked vehicle and had to go through the process of body repair , but if anything ever happens to my vehicles again, I will NEVER take it to this location nor recommend them for services. Some people work extremley hard to have nice automobiles & expect great honest quality service when unforseen situations happen, and then have to rely on body shops to do their part to fix stuff. Not make life even harder for a family.

  Rodney Blumingburg
a year ago
I have a very horrible experience at service King North Little Rock car went in for minor damages due to a wreck mainly Outside body work But when I get the car back my air conditioner Compartment is completely broken. Took it back to service came thinking that this minor issue will be easily taken care of but the manager came out very irate stating that no one got inside the vehicle the whole time they have the car which is funny may I might I add. He also Stated that he will not fix the damages or pay for the damages

  Timothy Rice
10 months ago
Our vehicle was dented up by a falling tree during the tornado. Our ins company told us to get a repair estimate from Service King. Their original estimate was low enough that our ins company agreed to have it repaired instead of totalled. This was back on May 12th... now finally a month later Service King has a revised estimate that ended up totaling the car. And we are stuck with $500 in car rental costs when we could have already bought another car and been done with this.The original estimate of repair should have been closer to reality and Service King shouldn't have taken over a month to get going on our vehicle. We had to contact them more than once on the status of our job.Service: Body & Trim

  Country_Life
a year ago
HORRIBLE!!HORRIBLE!!Absolutely the worst experience ever for myself and my wife. We got an estimate and asked that it be sent to State Farm. After a week, I went back by the location and asked if they could make sure the estimate was sent.After receiving the estimate, it was under our deductible and so we said we d pay for the repairs out of pocket. We made an appointment to drop off the vehicle, which was almost three weeks wait time. No worries.Upon arrival on the appointment date, I was greeted by the most hateful and disrespectful attitudes I d encountered in years. I asked how long the repair would take and was told that it was unknown because they hadn t ordered the part. They said they don t order parts until the car has been dropped off.If we had known this previously we would not have utilized this location.THEN they told me that since I wasn t using State Farm that the cost would go from the original amount of 212.00 to 500.00 dollars.What???FOLKS I SEE WHY I NEVER SEE CUSTOMERS COMING AND GOING,THEY ARE NOTHING MORE THAN THIEVES!!!

  Tamra McMahon
11 months ago
Great customer service! They told me it would take a week and a half, and they were right! Friendly and helpful staff. I hope I don't ever have to come back , but I know I will be take care of if I do!

  Tasha Dozier
a year ago
I am a fairly understanding and patient person and definitely know that there are things that can t be controlled. But when I am told 3 different dates that my vehicle will be ready, no assistance offered with a rental, rude customer service, there is absolutely no way I could recommend this place to anyone. Worst customer service I ve ever experienced anywhere.

  Lawrence 123
4 years ago
Loved the friendly atmosphere and diligent service concerning us picking up our stuff from the totaled vehicle! The manager was willing to go above and beyond on a Saturday when he was finishing paperwork. The great part was that they filled me in on the process and gave updates when it was really needed. Their customer service mentality is really appreciated and I would go so far as to say this is one of the most friendly, efficient, and comforting services around. I just don't see where any lower rating would apply. This is the place to go for your auto needs!

  Jenkins
a year ago
Absolutely wonderful business. Professional and very communicative staff members. Went through this company for my insurance claim and they worked diligently with them to get things to the next level. They also use text/email updates to keep you in the loop. Paint and vehicle work they performed came out great as well. A++

  Cindy Ballard
2 years ago
I was easily able to get an estimate and set up an appointment for my repairs in the first visit. They were courteous and helpful when I came in and had trouble getting a ride share. The repairs were done in a timely manner and my car was in excellent condition when I picked it up.Service: Body & TrimService: Body & Trim

  Debra Harrison
3 years ago
I have used Service King twice. The first time my insurance chose them. The second time I chose them. They do excellent work!! The staff is so friendly and professional. They will text you with updates on your vehicle and when they say it will be ready it is. They did body work both times. They matched my paint perfectly and there were no bubbles in the paint. I had another company paint my last car and they left bubbles in my paint. Worst paint job ever! Whenever I need work done on my car I will call Service King!!Services: Painting, Body & Trim

  Nicole R.
4 years ago
I've been very pleased with the quality of work and service. My daughters car looks better than before and they're doing everything they can to fix everything that has come up being wrong. I would definitely recommend them and use them again. Will was great keeping me informed and Caleb was great about trying to get everything fixed right.

  Chelsea Seelinger
5 years ago
Very quick, professional, and easy to work with. I dropped my vehicle off on a Wednesday morning and it was ready Friday at 5. They kept in touch with me every step of the process and were very friendly. They even washed my vehicle, inside and out, before I picked it up. I will absolutely use them again if I am ever in a situation to need to.

  Joann Lindsey
2 years ago
Awesome place! My vehicle went in for repair and I'm very impressed with the results. Rhonda was very helpful and treated us kindly. I'm very happy that my vehicle was fixed ahead of schedule.

  Eileen Always
4 years ago
Debbie and Clark are wonderful, caring people that really want to help you get your vehicle's body repaired. I went in to get a quote and I left there with an appointment for the next week on my day off. If you need a collision repair shop they are your go to. I highly recommend you stop and see them first.

  kjestina Bellisario
3 years ago
Repaired my 2020 Toyota after a deer collision. Jessica kept us updated on repairs. The car looked like it was new when we got it back. I can t praise the quality n professional service enough. Would recommend to everyone.

  yourlrrealtor (Selling Little Rock)
7 years ago
My vehicle was taken to Service King because it was a "good Hands" shop for Allstate. My vehicle arrived there on approximately 09/14/16. We received regular updates until the original completion date of 09/30. We arrived to pick up the vehicle since we received a text that day saying it was ready. After returning our rental car, we arrived to find out that our car was not ready. There was no effort made to contact Allstate or the rental car company to get us a car. We were told the car would be ready on 10/05. We called on 10/05 to see if the vehicle was ready, only to find out the vehicle was not even on the property. They had taken it without our knowledge , or the knowledge of the insurance company to Sherwood Tire Shop. We were told it would be ready on 10/07. We were called at approximately 5:40 pm on 10/07 and told it would be ready on 10/10. Again no attempt to get us a rental car. On 10/10 we arrived to pick up the car only to find out that they had used recycled parts without our or the insurance companies permission. We were told the vehicle would be ready on 10/13. We picked up the car on 10/13 to find that one of the engine lights was illuminated on the dash. When we called them they told us that it just needed to be reset and to bring the car back in on 10/16. We took the car back on 10/16 only to be told that they couldn't get the light to go off and didn't know what the code meant. At that time they did admit the light had been on since the car was delivered to them on 09/14. We returned the car to them the following day for the them to take it to the dealer. We asked if we could take it and pick it up from the dealer, and they told us that wasn't allowable. At this point I told them I had to have a rental car. When we picked the car up on 10/21, they would not speak to me. I had my daughter, a car seat, purse, etc. I walked in asked if the car was ready and was told "here are your keys". I asked for a receipt from the dealer stating what repairs had been completed, and the manager from his office said "here she can have a copy of this". They didn't pull my car around for me or ask if the repairs were sufficient. Luckily, the nice man who drove us there from Enterprise helped me with the car seat. Poor customer service would have been an upgrade.

  L j
5 years ago
They are awesome! Exceptional customer service, very friendly and helpful! I really liked how they kept me informed of the status throughout the process of fixing my car. I would recommend them to anyone. They also are a thousand times better than Gwatney Collison and Repair!

  Wendy Kelly
3 years ago
I had a dent in my car from it being side swiped in a parking lot and I drove in some paint months ago. They fixed the dent and removed the paint. My car looks brand new!! Inside and out. I m absolutely amazed at what a wonderful job they did.

  Pam Kitsmiller
3 years ago
Great service at Service King. Everyone was knowledgeable professional and friendly. Car was repaired and ready sooner than expected. Workmanship was excellent. Will use them again if the need arises

  Joseph Mills
10 years ago
I have Team 1 do all my customers and my own personal cars. I have had everything from small dents to complete paint jobs done. My customers enjoy the personal attention from Neil and Kathy. I know when I refer people to them, the job will be done correctly and on time.

  Robert Lundberg
2 years ago
My car got damaged in a car wash, I took it to Service King for repairs, The staff was very friendly and my car was done 3 days before there estimated time for repair, The job was top notch I was very happy with the quality of the repair.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Maria Vines
a year ago
Great place to get any body damage repaired. I took mine to the North Little Rick location near Sherwood. Micah at the front desk made the experience that much better!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Edward Joe
2 years ago
I have 2016 Hyundai sonata in I almost done paying them off I own them 160 doller in they said when I pay 160 off I have to go through another company to pay 3500 more dollars because I get my tile to the car I pay them 24;000 already

  Roger Helmle
2 years ago
The service was excellent and staff kept us updated daily and answered all our question for rental pick up and return. Would definitely recommend themServices: Painting, Body & TrimServices: Painting, Body & Trim

  Catherine Lay
3 years ago
My daughter s Jeep was repaired at Service King after a collision. The employees there are professional, friendly and helpful. Highly recommend!

  Slythorn Droidx
7 months ago
Beautiful location, easy access, and they treat ya so good!

  Nicole
3 years ago
The staff at this location is very helpful.The young lady at the front desk ,Jessica was Awesome she was very informative while walking me through the process, & very sweet ! Will def recommend to family and friends

  Bonni Crank
2 years ago
I went in to have work redone that Gwantey didn t do to my satisfaction, it took them about three weeks to get back to me and they only got back to me because my husband kept calling to see if they got the part what was needed but only a week to complete the work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Carter Kirby
3 weeks ago
This pretty much sums it up.