Richards Honda-Yamaha

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pat Woodall
4 months ago
A momentary unpleasant beginning turned into the best buying experience I've ever had. I've never experienced such awesome customer service in my life. The person who handled my paperwork and sale, Cora, is the best, most pleasant, young lady I've had the opportunity to meet in this setting. My grandson and I were just blown away.

  Brett Kelly
a month ago
Solid buying experience, good dealer. Would recommend

  Tiffany Douglas
2 years ago
My husband purchased a 2021 Honda Rebel 1100 DCT today from Richard's, off the showroom floor. Paid cash.*Update* We went to Richard's and my husband asked about an appointment to have his chain adjusted/tightened. The guy in the service department told him he really should learn how to do that himself. Will said, so I can't pay you to do it? He said well, you can call me and make sure you tell me the bike came from here, and I'll see if I can get you in. Sooo, the buying experience was great, but can't get service after the sale, and I wrote a check and PAID FOR THE MOTORCYCLE IN FULL. Will even removed the Richard's Honda sticker from his bike. He doesn't want to advertise for someone who doesn't care to help you after they cash their big, fat check. Lesson learned. We'll go to Honda of Russellville next time!!!! (He found a small shop in Pine Bluff to service his motorcycle.)

  Shannan Pavan
a year ago
Loved all the employees that worked with us. Very professional

  Steve Pearce
9 months ago
Marty went above and beyond in helping me resolve a failing shock issue on my KLR650. He allowed me shaded space on the lot for disassembly. Re-pressurizing the shock was quick and not costly. For an out-of-towner from Florida I did not think I would be able to continue my cross country trip on the Trans America Trail. Marty at Richards Honda-Yamaha of Little Rock kept me going. I really can't thank you enough.

  Terry Avdem
2 months ago
Very nice parts people very noligable

  Ethan Dyer
9 months ago
Very knowledgeable and professional. They allow you to look around without standing on your shoulders.

  Sunshine
a year ago
It's a great store and very friendly people I just wish when I ordered parts they would actually call me not say they did when they did not

  Lance Olvey
3 years ago
Excellent experience. I needed a 4-stroke brush trimmer and they had what I needed in stock and the price was right on. They even set it up and changed it to the brush blade for me.Special thanks to Lynn (sales) and Marty (service). Both gentlemen were knowledgeable and helpful. I will be returning to Richards Honda-Yamaha for future Honda purchases.I received a comments card in the mail asking several questions. While I would give the overall transaction a 9.8 out of 10 (excellent), I did note one minor hiccup with the process. Lynn contacted me to address the issue and make sure all was well. That is excellent customer service.I will never go back to a 2-stroke engine after using this 4-stroke. No mixing and cleaner and quieter. As usual...Honda delivers.

  monique
2 years ago
I don t think i ve ever had a smooth car buying experience like this one. Jasmine Was my sales person she asked me what I wanted and walked outside and pulled up with two choices both being exactly what I asked for I just had to pick a color. I was done in 2 hours and she even convinced me to change my finance company to get me a better deal. I ve been bragging about my experience ever since.

  jerry sobba
4 years ago
Always very helpful every time I have called or stopped in. Sam in parts is a super nice guy and extremely knowledgeable. Rich sold me a Wolverine x4, love it. Replaced my Rhino. Rich is also very professional and takes time to answer questions. Service dept guys are top notch. I have never had a bad experience at Richards Honda Yamaha. Check them out, great people

  destiny caldwell
4 years ago
very disappointing customer service while ordering parts. Customers are not valued here. eBay has better business etiquette. We will be buying all of our parts offline and advise anyone else to do the same.

  Marcus Graham
a year ago
Helpful and friendly. Very knowledgeable. Had what I needed. They keep my wife's bike running during harvest fest.

  Chris Almazan
a year ago
Not much selection of bikes as they had in the past, person we talked to was friendly and knowledgeable, and so was the other staff members.

  Jeff Blackwell
10 years ago
I've been a customer for 7 years, the Richards and staff have always been friendly and helpful. This is a family owned store and I feel like family when I'm there. They understand all kinds of riders and do their best to get you what you need to ride your ride. Thanks Richards!

  Brandon Burton
3 years ago
Seems like the salesman picks and chooses who he wants to be friendly with. He was having a nice convo with a guy when i came in and walked right pass me after he was done talking. The lady at the computer was just staring at me when i came in. There was no type of friendly welcome or anything, just a bunch of people looking at me. Terrible atmosphere. I came in looking for an MT-07. I probably would ve bought anything that day if I could ve got a DROP of customer service. I ended up finding the bike I wanted at another Yamaha dealer in the area. The only reason I m giving 2 stars and not 1 is because I enjoyed looking at the bikes..... alone..... with no disturbances -_-

  Steve Woods
a year ago
Great service department and sales team. friendly, reliable and honest. Wouldn't do business elsewhere.

  Wyn Evans
8 years ago
For some computer-related reason, this review is under my son's name and I can't change it. Customer experiences vary a lot, based on the reviews I've read, and I think a lot of that depends on the customer as well as the retailer. My experiences with Richards Honda are very positive. I have seen substantial price breaks, even on new and popular models. One day I showed up unannounced, just before closing time, with a missing circle clip on my foot brake pedal. The service manager and parts man both looked through their stuff to come up with a clip and washer and installed them right then and there to get me safely back on the road. They charged me $3 for the clip and washer. You simply can't beat that. Maybe sometimes things don't go this well, but it shows that they care about their customers and riders in general. Remember the magic words (please and thank you).

  Fishing4life
5 years ago
These guys are awesome. Super friendly extremely knowledgeable. My brothers and I all bought our motorcycles here. The service department they have is also top notch if your looking for a bike or looking to get it serviced do yourself a favor and check these guys out.

  Stetson Slate
4 years ago
Terrible customer service. The parts guy didn't know what he was talking about. Ordered the wrong parts and told me they could not return them because they were a special order. Never mentioned it before ordering. The manager basically told me that he couldn't send the parts back where he ordered them from and I would rather you be out of the money then our business.

  Hollie Bedair
5 years ago
I walked into the parts section of the store and there was 1 person before me so I patiently waited my turn. While this was happening I saw 1 gentleman leave from behind the counter and 1 gentleman sitting in the back eating a snack. I didnt think anything of it bc maybe he was on break and the other guy was busy. I went outside to check on my dog and when I came back in the guy who was snacking was helping another customer. Then another gentleman looked at me and told me my family was in the bathroom. I looked at him dumbfounded and said "I dont know what youre talking about but Im here for a part." The only reason Im giving this 2 stars instead of 1 is because the guy who helped was nice after the fact. Im a person and just because Im a woman doesnt mean I dont belong in the parts department of an ATV store.

  Stephen Goodfellow
4 years ago
Called to check if a couple parts were available and person didn t have time to read me part numbers bc he was so busy. Poor customer service overall. I told him I had part number but he insisted looking them up himself. Go to North Little Rock Yamaha dealer 10/10 experience. Don t waste your time here

  William Wilkerson
2 months ago
Good place for bikes and parts

  Steven Stevenson
10 months ago
Went there for oil. Friendly service. Easy in and out

  Josh Peabody
2 years ago
Incredibly helpful staff. Will give you advice on how to fix your machine or just make your ride better, and not sell you parts you don't need.

  Chase Walker392
6 years ago
Dealt with Sam in parts. Very very helpful on carburetor questions on my trx450r. took the time to help diagnose my problem and even how to go about doing it! He was of great help and is now my go to guy! And overall very friendly staff!

  David Dodd
6 years ago
We went there to look a Gold wings . We were there 30 minutes or more looking at different bikes one new and maybe 5 used ones at that time and no one offered to assist us or help us or ask if we had any questions. All the bikes out side we're covered in heavy dust and it was only around 1030 in the morning. It just didn't give or have the appeal of a place of business I would want to buy from or have work done from.

  Dortriece Austin
6 years ago
I'm a very dissatisfied customer they charge me for something I told them I didn't need done and I don't appreciate it. They over priced me and love messing people over. I DONT RECOMMEND NOBODY TO GO TO THEM!

  Dean Lenard
a year ago
Friendly staff very helpful

  Brian Vandiver
3 years ago
Salesman (Rich) was very knowledgeable when it came to the equipment purchased. Also very respectful and polite! Clean atmosphere... fast and efficient service A++