Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Macanas
4 months ago
WARNING!!!ZERO STARS!!!DO NOT GO HERE!!!Even if your best alternative option is to walk 5 miles to the next available option, you're better off doing that. It is not safe to use this location or business.My family and I were on a long road trip and far from home and started having trouble with our van, so we pulled into the closest automotive shop and UNFORTUNATELY it ended up being this location. We assumed that since it's a big corporation chain, they should be trustworthy, well trained, and accountable to do a safe and honest job.....THEY ARE NOT!!!!We figured out the alternator was the issue and since it was late on Sunday night the 3rd we had no choice but to trust them to keep our van, fix it the following day, and make sure it was safe to drive home. We had to scramble to find a rental van to continue on our trip. They said they would replace the alternator the following day on the 4th (this was the only repair we discussed and the only one we gave consent for). We called them on the 5th assuming it was finished and we would get an all clear report but they said they had not begun the job yet, seemed fine we would finish our trip and pick it up on the way home on the 7th. We told them to call us and let us know if anything else came up once they were doing the job. We never heard back from them on the 6th either. So it's Thursday morning the 7th, our day to drive home, and we haven't heard anything from them so we get ready to go and start driving the 8 hours back to them in the rent a car we need to return and when we call them they inform us that they finally replaced the alternator and "oh by the way we saw that some other things needed to get changed so we replaced those belts and we are texting you the bill you have to pay before picking up your van."Ummmmm, we already paid them the bill for replacing the alternator, which was extremely high to begin with, over $800, and we paid in full when we left it with them.We were NEVER informed of ANY other needed repairs, nor were we ever asked for CONSENT for them to replace additional parts. We specifically told them to let us know about any other needs, to which they flat out ignored.We already knew the belt needed to be replaced soon, and we had planned to do so after our trip and when our friend could help us. It is not absolutely necessary for the serpentine belt to be replaced at the same time as the alternator. It is the best option if you are able to, but not a forced issue.Seeing as we just paid an unexpected $800 alternator bill while on vacation, not including the rent a car bill, we were in NO PLACE to take on another $460 bill for replacing a belt. If the company would have practiced ANY form of diligence or communication to inform us, the paying customer, or Ask For Our Consent we would have certainly declined the additional work and heeded their advise to get it taken care of quickly on our own.But that's not where it ends......Not only did they do UNAUTHORIZED work and overcharge for it, but they rushed through the job and butchered or van in the process.By the time we reach them and get our vehicle they are about to close and wont answer our questions as to why they did the unauthorized work in the first place. By the time we are looking over our van and notice a puddle of fluid under our van it's too late and they are gone for the day and we have no choice but to leave and head home.While inspecting our vehicle we notice the power steering fluid reservoir has mysteriously sprung a NEW leak and is covering everything under it with fluid and is now running low......this happening after we specifically asked them to check for any leaks and they told us there was NO leaks and everything looked fine.......doesn't match up.We also notice they CUT a hole into the plastic wheel well liner and down into the underside of the front of the hood. So now it is no longer attached and dragging the ground and rubbing against our front right tire. We had to secure it with zip ties and buy more power steering fluid just to barely get home.

  Anthony Thrasher
6 days ago
I dropped my truck off for a oil change, tires rotated and balanced plus an fuel filter changed. Total 370.00.20.00 shop service fee.20.00 warranty for wheel weights on top of the 17.99 balancing charge.20.00 for prep guard service. Whatever that is.Are you kidding me?The last time I had this done it was 143.00 total. None of this was discussed nor requested. Never again will any of my vehicle's be taken to pep boys. Do yourself a favor, take your vehicle to a local owned shop for better work and fair prices.Pep Boys is nothing more than a criminal enterprise.

  Travis Hutchinson
a week ago
Wasted morning. I had an appointment at 11:00am and showed 10:30am. At 12:00 I was told it would be another 30 minutes. At 1:15pm I left without my car being serviced. The delay was blamed on a new guy .While I was waiting, the shop broke a sensor on the customer s car ahead of me in line. This was blamed on a new guy as well.Given the wait with no end in sight and new guy likely to break my car, I left.This was on a Saturday. Maybe the weekday crew is better?I won t be back to find out.

  bryan derricott
2 months ago
I was stuck with a nail in my sidewall. Had to deal with a finicky warranty and Norman hit it out of the park. Been in the road a month getting traumatic brain injury help in Philly. Just trying to get home to Tulsa. He got me hooked up so I can get home tonight. Thanks Pep Boys

  Kaiti Kossow
2 months ago
0 stars. DO NOT GO TO THIS STORE. Had a horrible experience. My husband went in and ask them to put the 2 new tires in the front as we have a front wheel drive car and to rotate the original front tires to the back. They were very dismissive and acted like they knew what he said. When we went to pick up the car, AFTER WE had to call to see if it was done because we never got a notification and the app never updated, the new tires were in the back and the tires in the front were the same as when we brought them in. We called once we got home and realized it was incorrect we called and again they were super dismissive. We explained that the tire pressure light was still on and they said it took 10-15 mi for it to go off, TURNS OUT when we went to a local shop they were able to easily find it was a broken sensor FROM PEP BOYS and replace it. They did offer to have us come back the next day but we ended up going to a local store because they were so dismissive and didn t seem very interested in doing the job correctly. ALSO! They never put a tire cap valve on our new tires .When we went to the local shop, they said our alignment was terribly off and so not only did we have to pay for TWO MORE new tires but we also had to pay for more labor and a new alignment.$240 from pep boys for a truly horrible job.

  George Marsh
a week ago
Sudden bad vehicle experienced. Jaylene and Ian both exceeded all expectations for immediate help to get us back on the road. Ian did an excellent frustrating repair to our vehicle. Thanks so much to both Jaylene and Ian for their excellent customer focus-because of their service, we made it home!

  Kat S.
3 months ago
Tech took care of me. Service "advisor" was not at the desk, and was in the store talking with the sales associates, did not acknowledge me when I went looking for him. Did not tell me car was ready, again I had to go looking for him and he was watching videos with a customer on their phone. Said here's "your keys" and that was it. I had to ask for my paperwork. He needs to be retrained on professional customer service.

  Kristina Ludwig
a month ago
Was booked for the day but made room for my online purchase. Facility was clean, staff was friendly and patient with card issues. I expected to wait for multiple hours but did not have to. Would recommend.

  Luis Velazquez
a month ago
I am not one to leave a review on a business but, this place has left me appalled. The customer service was horrible. It was far from closing time and they did not even bother to help me. Based on the other reviews for this business, I m glad that they did not work on my vehicle. I hope anyone that sees this will choose somewhere else to take their business to. Somewhere where they actually care about their customers.

  jason atkinson
3 months ago
Jay was very knowledgeable on meeting my needs on tires. She was very attentive and listened to my needs and didn't try to upscale me to more expensive products,which made me feel comfortable. Great experience! Will return.

  D Cagle
2 months ago
Ms Jay helped me get some tires. There was a special going on at the time. I had to do two one day and two a couple days later. They got them done in a reasonable time and did a good job.

  Darrell Moxley
4 months ago
My son and I were driving from Indiana to Houston Tx when a brake and ABS sensor came on with a terrible noise. We got to Little Rock and had to seek help. We were turned away by Firestone due to only having one mechanic on a Sunday. Pep Boys was just down the street and were very helpful. They fixed my car on the spot and I was back on the road again by lunch time! Ian and Norman were absolutely terrific at the McCain Mall location in North Little Rock! I am so thankful and was able to get home safely thanks to Pep Boys!

  Alice E
a month ago
Great service to 0 starsIt has been 4 months + since I gave this service review. I am very sad and angered to say I can no longer stand by this previous review. My last car service with the McCain Pep Boys February 20th 2024, was a complete disaster. My oil drain plug was stripped and it was placed on my car by the service tech at Pep Boys in September 2023, they politely replaced it .They later returned to tell me they could not change my oil because the bracket under my car had a stripped bolt and they could not release it and had placed my fresh oil into my engine with my old oil filter unchanged.. The counter associate Jay sent me packing out the door with no recourse as to a remedy. I sat in the parking lot recording milage and searching out my previous invoice and called customer service. I have been pursuing a response from the manager Norman for 2 weeks and he has failed to to honor the pledge to me to schedule a time to have this corrected. He has referred me to his company customer service. He has blatantly lied from day one. I will not return. ALICE3 years and thousands of dollars spent with this facility.

  Christopher Wesley
2 months ago
Tires were great. They didn't honor my appointment time though so I waited for hours and was late for work. Probably want to call ahead and confirm before you get there.

  Sun Disco
3 months ago
They got me right in on a snow day on a Sunday! While it was snowing and they might have needed to close the shop for ice but took me in anyway! I would have been stranded with a flat! Thanks Norman! You guys are so nice and so great! Appreciate ya!

  Sindy Montes
2 weeks ago
I was on my way back to Texas and my tire was low. I stopped by because it was the closest tire shop to my location. They looked very busy, but Ian still did me the huge favor of airing up my tire so thankful for workers like him

  Jenny Swick
4 months ago
Be vigilant. First they couldn't find my appointment. Then they forgot to put the caliper bolts back on the breaks and sent us home. When the break pads started rattling around inside the hub we took it back (the next day). They fixed it the next day but never acknowledged how dangerous it was, leaving us without a car for a day and a night or tried to refund - at least the $190 worth of labor on the botched job. I gave them 2 stars instead of 1 because they did fix it without argument.

  Legend Walker
a month ago
Go see Jaylene! She was easy to talk to, a great listener, and took care of getting me a great deal on some quality tires ! Highly recommend asking for her customer service !

  Libbys Rage
11 months ago
Really rude one of the main managers acted like he didn t want to take my service, when all I needed was a tire looked at! I understood there where people ahead of me BUT I DO NOT APPRECIATE HIM SAYING THERES 20 PEOPLE IN FRONT OF YOU WE ARE A VERY BUSY STORE YOU SHOULD TAKE YOUR VEHICLE ELSE WHICH ! SO I WONT BE BACK TO STORE 4228

  Butch Peyton
4 months ago
I had to come back and edit my 5 star review. I'm giving 2 stars at best because .Norman the manager got extremely rude and disrespectful to my wife when she had to take her car back because rear brake caliper is locked up again and not releasing. This was known when I took it in the first time a week ago and was told during the premium brake job it needed replacing. Well for whatever reason they didn't replace it. Today Norman told my wife to go up the street and buy a caliper to bring back so they could install it. My wife doesn't get upset easy, but he Norman the manager was extremely rude. It was so bad she requested a different associate. I cannot recommend this particular pepboys based on incompetent brake mech to allow a known brake caliper not releasing leave the shop and Norman's poor customer service.

  James Bozeman
2 years ago
Prior customer of 10+ years of this location who went here for an oil change and tire rotation. Set an 11AM appointment for 12/17/21 the night before (12/16/21). Received an email from Pep Boys at 11:13AM 12/17 stating sorry you couldn t make it to your appointment let s reschedule your appointment even though I had shown up. I dropped off my vehicle and never received a call, a text or an email concerning the work being finished. Google states this location closes @7pm. I showed up @5:45, and it was locked up tight. I called 1-800-PEP-BOYS, and the customer service rep. attempted to call the service manager but to no avail. I understand the labor market right now, but I don t understand why a sign wasn t in the window and a call wasn t made to me advising my vehicle was ready and that they were closing early. It goes without saying, but I ll be taking all of my tire and oil change business elsewhere. The photos show no sign in the window.

  Hope Lowery
a year ago
I went to get my brakes replaced and as soon as I went in there Andre and Norman assisted me with my concerns. Well my car had to stay over a couple of days because of the parts that were ordered. It wasn t their fault, my car had parts that were difficult to find. But they knew I was starting to become frustrated with not having a vehicle and getting around and so Andre took the time to show me the parts that he was missing and where on the car they were missing. Literally gave me some auto education! They all put their heads together on how to get my car back in my hands ASAP without having to wait any longer on more parts. They figured it out and I left with my car in SAFE conditions! Thank you so much for doing what y all could! ANDRE YOU DA MAN!

  Matthew Williams
6 months ago
Had a nail in tire asked for patch/ new tire if can t patch. I was told they would get right to it. Technician then took hour and half lunch. Came back and did other vehicle that they said I was in front of. Other customer comes up with tire that they start addressing their issue before mine. Just under staffed, disarrayed, and poor customer service. This will be last visit to pep boys. Please go anywhere but here.

  Leigha Ellis
5 months ago
The only woman who works there answered the phone when we called about a specific tire. She said they had the exact tire for $175 and she would pull it out. We drove 30 minutes to get there. Once there the guy who was the only one at the counter said he didn t have that tire and agreed the woman did not need to work there as she apparently does this often. When I pointed out to her what she had done, as I needed that tire that day, and told her she shouldn t work there she started cussing at me and told me to get out. They need to get rid of her before they lose all of their business!!

  Balencia Young
a month ago
Went in attempting to get a tire that was purchased from them plugged only to be greeted by a rude service man Norman! I asked was it a lot of customers he advised it was when another employee indicated that wasn t the truth! Norman is rude and very unprofessional!

  Mathew Duke
4 months ago
Totally satisfied with tires and inspection. Average wait time with no complaints whatsoever. Awesome service with friendly service attendants. Great job - highly recommended.

  E Sparkman
8 months ago
DO NOT GO TO PEP BOYS/HORRIBLE SERVICE!!!! On 8/7/2023 I arrived for my appointment at 10am. I got checked in, I advised the assistant manager, Kathy, that my appointment was for an oil change, windshield wiper fluid replacement, and brake inspection. I knew this would take some time and I was prepared to wait for the oil change and the findings on the brake inspection to see what was needed to be done to my vehicle. At approximately 11am I looked out into the parking lot and my vehicle was still parked in the same place. At this time I had been waiting for an hour and my vehicle hadn t even been brought back for inspection. I went and asked for an update and Kathy stated they were going to get my vehicle back shortly. I waited and eventually my car disappeared from the parking lot. I continued waiting and eventually it got around to 12:30pm, I figured at this point someone would ve made contact with me to update me on what services were needed after the brake inspection. I walked to the front and Kathy had gone to lunch without making contact with me and my keys were back at the front for check out. The other manager, Howard, grabbed my keys and was going to help me check out. I asked what they found during the brake inspection and what ended up being the cause of the noise. He stated that they never conducted a brake inspection. He stated they only replaced the oil. I explained that I had been there since my appointment time at 10am and an inspection hadn t even been conducted. He didn t even attempt to try to make things right by getting my vehicle inspected. Just chalked it up as poor training with Kathy. Being frustrated I just told him to let me pay for the oil change and I would contact someone else about my brakes. When I got inside my vehicle they didn t even reset the oil system that notifies when an oil change is needed. They also didn t even fill my windshield wiper fluid up when I specifically asked for that with the oil change. Three hours wasted later I am now spending the rest of my day at Discount Brake and Tire where they were able to diagnose my vehicle in under thirty minutes.

  Kassandra Torres
a month ago
Horrible service! 0 stars and do not recommend! Customer service is awful. When asked questions about a service the worker responds with I don t care . Absolutely appalled and disgusted. They don t care about their customers or the business. Any potential customers, take your business elsewhere!

  Dekeatrick Calvin
3 months ago
Worthless!!! That's Pep Boys in a nut shell. I bought a battery online scheduled a time to get it installed. Show up for my scheduled appointment and the battery not in stock can't offer any help or suggestions They really need to close the place down, period!!!

  Ruth McCoy
9 months ago
I had an emergency with my tire and ended up getting four new tires because they were such a good price. Had to wait and they were very quick and efficient. Olivia and the staff are wonderful and let me use their quiet break room so I could continue working and got me back on the road quickly. I will use this North Little Rock location again!