One Way Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cynthia Knighten-Torrence
3 months ago
The knowledge and professionalism my husband and I receive are exemplary of the character of the Staff of One Way Automative.We have a BMW and will not take it ANYWHERE else for servicing but One Way! Keep up the OUTSTANDING Work.The only complaint I have is that they don't service Mercede Benz LOL!The Torrences!

  Donje Turner
a year ago
I recently brought my 96 318i into the shop to have it looked at. Possibly to have the clutch bled. I had to tow the car over to the shop first off. So a week goes by and no one has even called me and said anything about parts. I decided to call this morning to check on my vehicle and a gentleman said he d check on it and he d call me right back. They call me back to tell me they are short staffed and they can not even look at my car anymore and I need to pick it up. I ask him, why even have me bring it over? He said he does not have an answer. I also asked him why they never called me after a week of knowing this? He claims to have been sick. If I didn t call them today, there is no telling when they would have even called me about my own car. Do not recommend these guys at all.Service: General repairs & maintenance

  Stacy Blough
2 years ago
Honest, Kind, Helpful. They diagnosed a check engine light, knew the exact issue and gave me several ways to take care of it- two of the three options were not using their services. I appreciate options and them taking the time to explain all the options. No one likes to deal with a car issues but i know they will have me covered. Highly recommend.Service: Auto engine diagnostic

  John Galloway
2 years ago
I have used them twice now. Much better service than the dealership. I like the dealership, but these guys are way better. Gave me honest answers and saved me money. Very professional and knowledgeable. I can't recommend them high enoughServices: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  Hank Hoggard
5 years ago
Been going to these guys to get my 325i fixed for about three years now. Tried a couple different places before One Way but ended up being a repeat customer with them because of their service and customer care. They have taken care of my car very well and the pricing is better than most other places. Can't sing these guys praises enough.

  Elizabeth webb webb
5 years ago
I'm so mad at myself for not getting the dudes name that helped me but he was SO AWESOME! I live in Texas and on my way here my drivers side window broke and wouldn't roll up. I googled mechanics and was lead here. I told the guy (younger dude with dark buzz cut) what was going on and without hesitation he was able to pull up the glass and wedge it in temporarily until I get home and get to my mechanic (I work for Nissan). Not to mention he didn't even charge me a dime and it wasn't that easy of a job! If you want to get your vehicle serviced by someone that takes pride in their job and has awesome customer service skills I highly recommend One Way!

  Jeff Powell
5 years ago
I wouldn't trust my BMW to anyone else. I've been using One Way since they opened - I'm on my 4th BMW now and they've taken care of all of them. Great shop. Great group of people.

  Happie s Happy Home
2 years ago
This is the absolute worst place to bring your car especially if you are a black woman, one of the owners even told me that he wouldn't resolve the issue after taking nearly 3k from me. As a so called professional he should have told me what would happen after replacing a battery and a starter because there's at least 20 cars there that people left and probably for the same reason.

  Kimberly Thompson
10 months ago
Jason was very helpful and willing to work on my troubled bmw without question. So far so good

  Miste Retsi
4 years ago
My wife took our BMW to One Way Automotive for an oil change in December 2019. Imagine my surprise when I took my car to a different shop (to change brake pads) and they told me I was past due for an oil change. The second shop is my normal shop and is very thorough and showed me pictures and explained everything. I will never go back to One Way Automotive.

  Sean SoCalSgt Evans
6 years ago
Great customer service. Worked with me and my warranty company. Dallas called me everyday to keep me up to date on all the details. Will definitely be a repeat customer and highly recommend them to everyone.

  Dawn Jackson
6 years ago
Friendly, professional, trustworthy, and fair pricing. They are honest about what you actually need and will NOT upsell you. Great guys. I would not hesitate to recommend without reservation.

  Steven Grace
6 years ago
Fantastic place, Dallas and Jason really know their stuff, they are upfront and discuss the best options for your situation. Highly recommended. (BMW E90 owner)

  Greg Overton
6 years ago
Awesome service and diagnosis of my BMW. I had another shop mess my car up and OneWay fixed it. I will be a regular from now on. Classy group of people.

  Jay Davis
2 years ago
There really great group of guys . That does top of the line work to your cars at great prices

  Tasha Brule
3 years ago
The guy at the desk is very helpful and the mechanic did a great job on my car. Reasonable prices.

  Raven McFadden
7 years ago
They told me it was issues with my vehicle after coming to them 5 times within 5 months when I traded the BMW in, wasn't anything wrong with it when it had a diagnosis I found out I fixed unnecessary BS you tell me what's going on

  Darrius Coleman
4 years ago
Getting my car fixed now and so far I love the service and they were very nice

  Lauren Barton
3 years ago
Great service. One Way helped fix my air filter when I was traveling through Arkansas.

  Tony Pahls
3 years ago
Dallas and his staff are very friendly and knowledgeable. Better than the dealership!

  Kenneth Walter
3 years ago
Good guys not the type of business that processes customers, but they build a relationship and show concern to find a quick and inexpensive solution to your problem.Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Aly Paegelow
6 years ago
An honest shop with knowledgeable crew on staff. Labor charges are comparable to other specialty auto shops.

  Robert Clark Walker
4 years ago
Great customer service. Guys know what they're doing

  Chad Prestridge
2 years ago
If you need BMW or Mini work. This is your place.

  Michael Wheeler
2 years ago
Always great work and customer service.

  JOSH SMITH
a year ago
Great oil change for BMW

  Baxter Sanders
2 years ago
I wouldn't go there myself

  Clark Walker
5 years ago
Great service for Mini Copper

  Jen Hodges
3 years ago
They don't listen.

  Len Benfell
3 years ago
Good, as always