O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Diaz
a week ago
The warehouse is the worst place to work at. Management is horrible and think because they re management, they can do whatever they want. Employees are asked to do work that is not in their original job description, or even in their own department. And when they refuse to help another department because they are overwhelmed with their own work, they get written up. What a joke!!! Abby is a horrible warehouse manager and should not be allowed to run it. And let me be perfectly clear, I DID NOT WORK THERE, my fianc�e just quit yesterday after they tried to write him up for not helping another department when he had 1500 orders to do while HIS OWN DEPARTMENT (Ads) is SEVERELY understaffed. They re lucky he lasted as long as he did and I hope they are suffering for losing their most competent ads employee. Shoutout to Latriece, his direct manager though. She s the only reason he lasted this long enough in that dump.

  St. Michael The Archangel
6 months ago
As a Former Employee here, Worst place to work! This company makes up rules as they go! The so called management is a joke! The Warehouse is NOT HEATED OR AIR CONDITIONED!!! So be for warned!!Trucks are loaded incorrectly constantly! Avoid this place like the plague! Go to ABF, Better money!!

  David Dejarnette
a month ago
Josh claimed manager of this store is a time wasting CLOWN, I'm not sure if O'Reilly hires mentally retarded people or if they keep him as a sympathy stunt, but they are over paying and way over titled this BOZO, William should likely be promoted to whatever title Josh has currently as William actually takes care of business, is competent and able to do tasks far from Josh's understanding or abilities. If you find yourself at this o'reilly's , in front of the clown , they call josh , save yourself and ask for william or john. You're welcome

  Johnathan Wallis
4 months ago
The most helpful staff I've ever met! These guys went above and beyond to make sure I was taken care of!

  Johnathan Bowman
5 months ago
Amazing customer service at this location. Came in out of state with a battery problem. They diagnosed and replaced it for me quickly and got me back on the road in less than 30 mins.

  Martha Johnson
3 weeks ago
Slow and ignore black women. Was trying to pick up a part for company and I was pushed to the side while he waited on a white guy

  Gina Meyers
2 weeks ago
No one in the place was welling to help me figure out anything about my vehicle. Nor the tools I needed

  VMahan Neely
a day ago
If you can't find it in store at an O'Reilly's. You can usually find it here

  Melissa Moore
4 months ago
I went to this place with my husband, to be honest. I didn't know that was back behind Walmart like that.

  Randall McGuire
8 months ago
Mr. William took good care of me. Got me exactly what I needed to get me right back on my motorcycle & where I needed to be. He I trusted in me, I I trusted in him and I got that battery out and the old one back into him and like Tim Allen in Wild Hogz, we were gone again. Thank you

  pentoda1
3 months ago
The guy who helped me was lazy and pathetic and should have taken the day off. He didn't want to give a list of prices. When I told him what I saw online, he said he dont have any for that price. But when he scrolled down I saw it then he told me it would be best for me to go to NLR and order it and pay there because he dont know how. So I asked if the other two men who was working in there could. So he asked them; one man told him that's how you do, so he ordered it. He's so sorry. I will never go here again. DON'T COME TO WORK, IF YOU DON'T WANT TO WORK

  Brooke
9 months ago
Micheal is a saint! I bought a used car recently. I was driving today and a storm popped up. When I turned on the windshield wipers, one flew off! I was freaking out! I found O Reilly and Micheal helped me locate the right size wiper. When I asked him about how easy it would be for me to put it on, he opened the box and headed out to my car. IN. THE. POURING. RAIN! I tried to stand over him with my umbrella because I felt so terrible that he was getting soaked helping me stay safe. I will forever recommend Micheal and O Reilly in NLR!

  Bethany D
a year ago
The staff here at this location should get a raise- Michael, Taylor, and Landon. My family and I were traveling through fromAlabama and our check engine light came on. Car was sputtering and we barely made it to this location. I was greeted with a smile and they each took their time to come out and help me identify the problem. They must have come out of the store 6 or 7 times to help me with a smile. You all saved me and my family in a pinch. God bless you all! You really are all appreciated! John 3:7

  Tim Ray
a year ago
Taylor at the Stockton road location in north Little Rock is an amazing asset to this company. Above and beyond service and assistance. I ve used this location many times and always been treated with great service. Taylor kept at it trying to help and found a tool that worked and impossible to do the job without it. Thanks again Taylor!! This was on a Sunday night 1-22-23.

  William Wilkerson
2 months ago
The only store with access to the distribution warehouse on sunday.

  Pamela Pelech
2 months ago
shame. Changed my battery for me. Very thankful.

  Regina Salinas
5 months ago
Always get my parts at O'Reilly's, If they don't have it, they'll have it by the next day.

  A. Blksr
4 months ago
Very helpfull staff,and fast service.

  Norma Barkley
a year ago
Associates were not helpful. One of the associates came out and tried to see what was going on but decided someone else may be better able to help. The guy went inside and never came back. When my husband went in to check the guy was laughing at him with other associates saying his truck wouldn't last in the parking lot with the issues it was having.

  Nicole R.
2 years ago
Jeff is the absolute best you could ever meet. He is the most helpful, patient, knowledgeable person ever. He has been a life saver for my teen daughters car by either helping us know what she needs and putting it on for her or telling us where to go that is affordable. Seriously will not go to any other parts store...They lost a gem by letting Jeff get away. I've gone in and there will be 10 people waiting for Jeff not letting anyone else help them because Jeff was so fantastic. He was hilarious, beyond helpful and just made it a really pleasant visit. Super sad he's gone.

  Tiffany Mcfadden
a year ago
I purchased a refurbished a.c compressor from this location (because that's all they had) .at time of purchase..I was told I had a 2 year warranty on it. Today I found out I was supposed to have bought a kit with it and by not doing so ..I don't have a warranty. I'm not a mechanic..I should have been told and sold all parts I needed to properly have it installed. So today I call to see if they have one and that's when I was told about this. I don't have extra money like that...it's too hot and I wasn't properly handled when I came in this store. Then to be told it's nothing that can be done...and wait til a manager there Monday is not acceptable. I'm not satisfied and it was a waste of money I needed

  Delvon Hall
3 years ago
They are friendly and polite. I was stuck in the snow in there parking lot. I asked for a shovel and they didn't hesitate. I had a shovel in my hand. After everything was said and done. WE manually unloaded the store merchandise. I would deliver to this DC anytime except after an winter storm. Take care and be safe...

  Michael Manson
a month ago
I would like to receive my rewards

  Jack Abrahamson
a year ago
friendly, fast, and knowledgeable assistance right through the door, couldn't ask for a better experience. the parts you need when you need them. being the main hub more than likely they have what you need in stock.

  Reginald Dotson
5 months ago
Awesome experience ..very helpful staff

  Dilsey
2 years ago
Why is there not a ZERO STAR Option? This is the 2nd time that I went to this store and the customer service was Absolute TRASH!!! The first time I needed a knob for my air conditioner. The guy was not very interested and appeared to care less whether I made a purchase or not. I'm a disabled senior citizen, on a cane so since I was there I went ahead and bought some other items that weren't emergencies at the time thinking his attitude might change, but it didn't. My fault for spending my money where I apparently was not a valued customer. I worked in customer service for over 27 years so I know how to treat customers. I think this same guy waited on me yesterday. My inside rearview mirror fell and was hanging from my windshield. He had me walk with him to the back wall of the store to get the glue I needed then tells me that he can't help me put it on but he can tell me what to do. I was so upset because when I googled looking for somewhere to go, I read how GOOD the customer service was and figured it won't be the same as my last experience with them. I was completely wrong. I even asked him if I needed any kind of tool to take the plate off the mirror, he said just a screwdriver. Well it wasn't a screwdriver. It was that other tool that has the different heads. So I had to come all the way back home with my mirror dangling in my face. But that's okay because that's my last time going into THAT store location. If I'm in that area, I'll just go to Walmart.

  Daphnia McArthur-Martin
5 years ago
I gave this three stars. But in all actuality I should've only given it one star. The place is clean. The employees are very friendly and seem to be helpful. However the past three times I've been in this store, I've been given the wrong part. Of course I can exchange it, no problem. But what a hassle! I install the part only to find out it doesn't fit. It has to be removed, returned to the store and start the process all over again. Very frustrating!

  richardmontoya1960
11 months ago
Great service, they always try their best to get you everything you need.

  Brian Locke
6 years ago
Great location to go to, its the warehouse, so odds are they will have what you need right there. The people that work the store are great and knowledgeable. They now have military discounts. There pricing is reasonable, though they can be beat by online shopping, especially when you doubt have too pay sales tax.

  Audrey Wright
2 years ago
it was horrible! I called placed an order this morning and was told my order would be in between 2:30 or 3:00. Drive 8 to 10 miles to find out my order wasn't there. I will do business elsewhere. They gets no stars or positive review from me. Thank you I couldn't post unless I gave a star so there!